• Title/Summary/Keyword: Standard service model

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A Study on the Development of Service Quality Scale in Traditional Market for Big Data Analysis

  • HWANG, Moon-Young
    • Korean Journal of Artificial Intelligence
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    • v.7 no.1
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    • pp.23-59
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    • 2019
  • The purpose of this study is to develop a measure of service quality in the traditional market by examining previous research on the service quality of the traditional market studied so far. After defining basic concepts through definition of traditional market and existing studies, 5 categories of configuration items for SERVQUAL measurement in traditional market were made up based on existing researches related to definition of service quality and service quality of traditional market. A survey was conducted on the items that fit the intention of this study and various statistical analyzes were conducted. Statistical analysis was performed using SPSS 22.0 and AMOS 22.0. The reliability of the items was measured by the reliability test, and the predictability and accuracy of the items were examined. The validity of the measured variables was verified through confirmatory factor analysis. Reliability, empathy, responsiveness, certainty, and tangibility were the most important factors in this study. Responsiveness factors include communication, time reduction, real time, promptness. Assurance factors include the assurance of delivery, prompt answers, product knowledge items. Tangibility factors include, convenient device systems, location information, presence as a fact, and as a result, the latest modern items are adopted. The quality of service in the traditional market developed in this study was found to be good in reliability and validity test. Confirmatory factor analysis result using structural equation model also met the conformity index standard. If service satisfaction is measured based on this research, basic data can be presented to policy makers who implement policies on traditional markets to make the right decisions. In addition, it will be able to provide traditional market operators with operational strategy and marketing data. In the future, based on the traditional market service quality scale developed in this study, it is necessary to grasp the factors to be continuously managed to improve the service quality of the traditional market, user satisfaction, and intention to use.

A Junk Mail Checking Model using Fuzzy Relational Products (퍼지관계곱을 이용한 내용기반 정크메일 분류 모델)

  • Park, Jeong-Seon;Kim, Chang-Min;Kim, Yong-Gi
    • Journal of KIISE:Software and Applications
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    • v.29 no.10
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    • pp.726-735
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    • 2002
  • E-mail service has been a general method for communication as internet is widely used instead of post mails. Many companies have invested in e-mail advertisement as e-mail service is spread. E-mail advertisement has an advantage that it can consider personal characters. A lot of e-mail users have been given e-mails that they did not want to receive because their e-mail addresses were opened out to companies on internet. Therefore, they need junk mail checking systems and several e-mail service providers have supported junk mail filters. However, the junk mail filters can check the junk mail with constraint because they don't check the junk degree of mails by the contents of e-mail. This paper suggests a content-based junk mail checking model using fuzzy relational products. The process of the junk mail checking model using fuzzy relational products is as following: (1) analyzes semantic relation between junk words-base and e-mails, (2) checks the junk degree of the e-mail using the semantic relation, (3) checks the mails with SVJ(Standard Value of Junk) if those are junk mail or non-junk mail. The efficiency of the proposed technique is proved by comparing the junk degree of the e-mail and the number of junk mails that was checked by e-mail users and checked by the proposed junk mail checking model.

Lightweight Energy IoT Standard Protocol and Test Certification Procedure (에너지 IoT 표준 프로토콜 경량화 및 시험인증절차에 관한 연구)

  • Park, Myunghye;Kim, Younghyun;Myoung, Nogil;Kang, Sukyung;Eun, Changsoo
    • KEPCO Journal on Electric Power and Energy
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    • v.6 no.2
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    • pp.129-135
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    • 2020
  • The standardization of e-IoT (energy Internet of Things) communication and service, which is the energy field of energy, is to define the standard model and to demonstrate the practical model in order to take the lead and occupy the market where new market is created with the latest technology. In particular, detailed technical specifications are defined for developing a framework for IoT technology, the foundation technology of the 4th Industrial Revolution, securing interoperability through standardization, and operating a standard platform. In this paper, we propose a method for e-IoT standard protocol lightening and test certification procedure. The proposed method provides a product implementation method that can solve the problem of low power issue of e-IoT product in the future.

Industrial Transformation in digital economy: A Case Study on PC and Comsumer Industries (디지털경제와 산업 전환: PC와 가전 산업의 사례 연구)

  • 배영자
    • Proceedings of the Technology Innovation Conference
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    • 2002.02a
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    • pp.133-149
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    • 2002
  • This study aims to investigate the impact of wide use of digital technology, in particular, the Internet, on innovation process and corporate strategy in electronics industry. The introduction of digital technology has changed innovation process, business model and organizational structure of the electronics companies. With the introduction of digital technology, the entire value chain of electronics industry from procurement, sales, and marketing to R&D and manufacturing has been restructured. E-commerce has been a major agenda for e-business. Recently, collaboration among electronics companies through e-marketplace has emerged as an important issue. A web-based e-commerce standard, so called RosettaNet, has been developed for facilitating e-transactions of electronics firms. The development of digital technology has dramatically increased the processing speed and sophisticated the virtual reality technology. As simulation becomes easier and more effective, the uncertainty and risk involved in R&D has decreased significantly. Another positive impact is closer cooperation between R&D and manufacturing functions. Taking advantage of automated and flexible production technology, has a new type of firm, so called, EMS (Electronics Manufacturing Services) emerged, whose strategic focus is on manufacturing only. The EMS can be seen as a kind of innovative organization, that is, a modular organization for production function. Digital technology has made convergence of computer and communication possible at early years but right now the convergence has been accelerated in extensive areas of communication, broadcasting, information appliances, software, contents, and services. Firms' effort for an innovative product and service has been intensified and the competition for a new standard product and service has become severe in electronics industry. Business activities are always realized in a specific organizational context. Accordingly building up innovation-friendly organization has emerged as a critical concern. Due to the striking decrease of transaction cost, a network type of organization has proliferated, and a business function turns into a modular organization. As a whole, digital technology has pushed electronics firms into developing their own business model, which takes consideration of standardization of business platform and their core competency.

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Analysis of Children's Services and Children's Librarian Jobs in Domestic and Foreign Libraries (국내외 도서관의 아동서비스와 직무사례 분석)

  • Yoon, Hee-Yoon;Kim, Ji-Hong
    • Journal of the Korean Society for Library and Information Science
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    • v.42 no.1
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    • pp.9-32
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    • 2008
  • This paper is a preliminary study to develop the standard job model for strengthening children services in Korean public libraries. To do so, the researchers reviewed and analysed the current status, features, and job of children's services of sample public libraries in the United States, United Kingdom, Japan, and Korea. As a result. library management, development and preservation of childrens' materials, technical services and database management, public services, program services related to book and reading, cooperation activities with the relevant agencies and facilities revealed as a key job of children's librarian. Based on these results, subsequent research will be to develop a standard job model for children's services of public library in Korea.

A Study on the Development of the Quality Evaluation Standard of Web-Based Databases (웹 기반 데이터베이스의 품질평가 기준 개발에 관한 연구)

  • Hong Hyun-Jin
    • Journal of the Korean Society for Library and Information Science
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    • v.39 no.2
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    • pp.211-235
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    • 2005
  • The purpose of this study was to design an extensive evaluation model for the quality of web-based database and to make a comparative analysis of People's awareness of the importance of assessment indices. The evaluation standard developed in this study was constituted by 19 indices and 45 elements in three different areas, including data, service and effectiveness. And a survey was conducted on database experts and nonprofessional users to find out their awareness of the importance of web-based database evaluation elements, and the findings of the study might contribute to laying the foundation for expediting more in-depth research efforts in the future.

Study on the Performance Analysis of Building Automation Network (빌딩 자동화 통신망의 성능해석에 관한연구)

  • 홍승호;송원석
    • The Transactions of the Korean Institute of Electrical Engineers D
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    • v.52 no.6
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    • pp.359-364
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    • 2003
  • BACnet is a standard data communication protocol for building automation and control systems. MS/TP is most widely used LAN protocol for data communication among field devices in the BACnet-based building automation. In this study, the performance of MS/TP protocol is investigated using a simulation model. This study evaluates the delay characteristics of MS/TP being used to deliver a BACnet application service. Analysis of the simulation results was used to identify the network parameters that influence the performance of BACnet application service and to develop recommendatioins that should be considered when designing and operating BACnet systems.

Performance Analysis for Supply Chain Quality Management (공급망 품질경영(SCQM) 활동성과 분석)

  • Kim, Tai-Kyoo;Hyun, One-Soon
    • Journal of Korean Society for Quality Management
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    • v.37 no.1
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    • pp.69-79
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    • 2009
  • Supply Chain Management is the process of planning, implementing and controlling the operations of the supply chain to satisfy customer requirements as efficiently as possible. It spans all movements and storage of raw materials, work-in-process inventory, and finished goods from point-of-origin to point-of-consumption. Korean Standards Association claims the Supply Chain Quality Management(SCQM) as a win-win model of organizations among the supply chains for the best product/service quality to final customers. The SCQM is focused on quality of product/service and will do much for improving manufacturing performance between customer and suppliers. Consulting-teams make every effort to design suitable solution for constructing solutions and improving the performance. This study is to analyze the performance of SCQM consulting, from July of 2007 to June of 2008, and would provide some guidelines to design the optimal consulting models and develop guidebooks.

Study on unique code by each 3D model for broadcast communication harmony service. (방송통신융합 서비스를 위한 3D 모델별 고유 코드에 관한 연구)

  • Park, In-Gyu;Park, Jun-Yeol;Kim, Joon-Won
    • Proceedings of the IEEK Conference
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    • 2007.07a
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    • pp.49-50
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    • 2007
  • We are now using separate ID Database, Permission System, OS and Standard Data Format in PC, Cell phone, IPTV service and these are not good in many kind of usage, data sharing, contents servicing and supervising efficiency To merge these multiple services into one system we need to make a single ID systems for all and this paper will gide you to the new ID system that was much better than the old one. This new type of ID system is made with 3D Data and this will give fantastic visual effect & rich information data to the ID users in 3D way which is much better than 2D image & Text information technology.

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A study on the u-City hazard mitigation services in KT (KT u-City 방재 서비스 모델에 관한 연구)

  • Lee, Bum-Gyo;Kim, Hyung-Woo
    • 한국방재학회:학술대회논문집
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    • 2008.02a
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    • pp.365-368
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    • 2008
  • The concept of "ubiquitous" has become the top issue of the 21st century communications field within the past years. u-City has become the new city paradigm with the convergence of city planning and ubiquitous communication technologies and services. Starting from 2004, KT has collaborated with the Korean government to develop comfortable, convenient, pleasant, safe, and healthy IT technology based u-City focusing on; balanced development, value creation, and improved standard of living within the region. Presently the term, "hazard mitigation services" lacks a clear definition due to its varying applications by different local agencies and has caused confusion. Therefore, this report will clarify and define u-City hazard mitigation services currently proposed to the local agencies as well as services currently in effect. Additionally, the report will introduce hazard mitigation service models feasible by KT.

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