• Journal of Korean Society for Quality Management
• /
• v.27 no.1
• /
• pp.211-222
• /
• 1999

6 Sigma is defined as the state of "defect free quality" with only 3.4 defective, goods out of 1 million. Samsung Display Device(SDD) was quick to embark on a new way of quality innovation. The goals of 6 Sigma campaign are established on the foundation of customer satisfaction such as quality, cost and service. Production field of SDD has a special 6 Sigma campaign, SQM(Standard Quality Management). Quality qualification system is introduced and implemented with strong reinforcement. C-S-I(Chart-Solve-Implement) model which was made by Dr. Bajaria(1991) is adopted for the project. All the workers of company will be encouraged to participate in the drive.

• The Transactions of The Korean Institute of Electrical Engineers
• /
• v.65 no.1
• /
• pp.171-178
• /
• 2016

In engineering industry, technical documentation refers to any type of documentation that describes handling, functionality and architecture of a technical product. The intended audiences for product technical documentation is the end user, the administrator, service or maintenance technician. Competition and rapid technological evolutions have created pressure to release new and improved products on an increasingly frequent basis. As the technical capabilities of products advance, the technical documentation for those products is becoming longer and complex. The Darwin Information Typing Architecture (DITA) is and XML-based, end-to-end architecture for authoring, producing, and delivering technical documents. DITA is an OASIS standard that allows documentation groups to single-source document for multiple products and users, to automatically publish that documentation in several media formats including PDF and HTML, and to efficiently maintain and update that documentation. This paper study on the various implementation projects for technical documentation using OASIS DITA standard and examines the potential for using DITA as a solution for reconstructing existing technical documentation. Also We offer an incremental adoption approach to effectively implement DITA standard of technical documentation project for domestic firms, while reducing failures.

• Information Systems Review
• /
• v.11 no.3
• /
• pp.63-82
• /
• 2009

In B2B e-Commerce(Business to Business Electronic Commerce) market, many companies use B2B e-Commerce Guarantee Service. Guarantee service raised the stability of collect debts for seller, and made purchase fund for buyer. The purpose of this study is development of KPI (Key Performance Index) for measuring performance and improving service quality. Through analysis for 'B2B e-Commerce Guarantee Intermediary Service based on RFID', the study developed KPI and made the case. The study suggests KPI of B2B e-Commerce Guarantee Intermediary Service based on RFID by IT BSC(Balanced Scorecard) model. The process of developing KPI is 4 phase. First phase is connection between service goal and KPI, second phase is make a KPI pool, third phase is development of standard for valuating and selecting index, the last phase is defining and applying of index. This study suggests the standard of measuring performance in B2B e-commerce Guarantee Service and guidelines on revitalization of service in B2B e-commerce industry and the other industry.

• The Journal of Society for e-Business Studies
• /
• v.14 no.3
• /
• pp.59-70
• /
• 2009

By the time the interest on the u-City is continuously growing as a test bed for verifying the potentials of ubiquitous convergence industries, research on the u-Safety gradually increases as well, as a typical service and application area of u-City. Like the other service areas of u-City, in order to provide u-Safety services smoothly, it is crucial to integrally connect u-City services and infrastructures that have operated under distributed environment. In this study, we suggest an approach for design of u-Safety service and monitoring architecture by combing CIM/WBEM standard with GMA. CIM/WBEM and GMA are broadly applied in the distributed resource monitoring environment and are widely recognized as data acquisition architecture under massive monitoring data volumes respectively. Considering the growing research needs for standardization and extension of u-City service infrastructure, it is expected that our integrated infrastructure model will be used as a reference model for effective integration of distributed resources with newly added services.

• Journal of Information Processing Systems
• /
• v.18 no.6
• /
• pp.729-740
• /
• 2022

Netflix, Amazon Prime, and YouTube are the most popular and fastest-growing streaming services globally. It is a matter of great interest for the streaming service providers to preview their service infrastructure and streaming strategy in order to provide new streaming services. Hence, the first part of the paper presents a detailed survey of the Content Distribution Network (CDN) and cloud infrastructure of these service providers. To understand the streaming strategy of these service providers, the second part of the paper deduces a common quality-of-service (QoS) model based on rebuffering time, bitrate, progressive download ratio, and standard deviation of the On-Off cycle. This model is then used to analyze and compare the streaming behaviors of these services. This study concluded that the streaming behaviors of all these services are similar as they all use Dynamic Adaptive Streaming over HTTP (DASH) on top of TCP. However, the amount of data that they download in the buffering state and steady-state vary, resulting in different progressive download ratios, rebuffering levels, and bitrates. The characteristics of their On-Off cycle are also different resulting in different QoS. Hence a thorough adaptive bit rate (ABR) analysis is presented in this paper. The streaming behaviors of these services are tested on different access network bandwidths, ranging from 75 kbps to 30 Mbps. The survey results indicate that Netflix QoS and streaming behavior are significantly consistent followed by Amazon Prime and YouTube. Our approach can be used to compare and contrast the streaming services' strategies and finetune their ABR and flow control mechanisms.

• Agribusiness and Information Management
• /
• v.6 no.1
• /
• pp.1-11
• /
• 2014

The purpose of this study is to develop the growth prediction model that can predict growth and development information influencing on the production of citrus fruits. The growth model was developed to predict the floral leaf ratio, number of fruit sets, fruit width, and overweight fruits depending on the main period of growth and development by considering the weather factors because the fruit production is influenced by weather depending on the growth and development period. To predict the outdoor-grown citrus fruit production, the investigation result for the standard farms is used as the basic data; in this study, we also understood that the influence of weather factors on the citrus fruit production based on the data from 2004 to 2013 of the outdoor-grown citrus fruit observation report in which the standard farms were targeted by the Agricultural Research Service and suggested the growth and development information prediction model with the weather information as an independent variable to build the observation model. The growth and development model for outdoor-grown citrus fruits was assumed by using the Ordinary Least Square method (OLS), and the developed growth prediction model can make a prediction in advance with the weather factors prior to the observation investigation for the citrus fruit production. To predict the growth and development information of the production of citrus fruits having a great ripple effect as a representative crop in Jeju agriculture, the prediction result regarding the production applying the weather factors depending on growth and development period could be applied usefully.

• Journal of Distribution Science
• /
• v.12 no.10
• /
• pp.109-121
• /
• 2014

Purpose - Most studies related to emotional labor have been conducted in the low-contact service industry rather than the high-contact service industry. Since the subjects of this study were golf service assistants, working in an industry in which the interaction and contact between customers and employees are considerable and the degree of customization is high, this study is significant. Thus, we would like to focus on the relationship between the humor style of golf service assistants and emotional labor. Humor style was divided into two styles-adaptive humor and maladaptive humor. Emotional labor was divided into two dimensions-surface acting and deep acting. In addition, we identify the relationship between emotional labor, job satisfaction, and turnover intention. Research design, data, & methodology - This study focuses on the humor styles in the golf service industry, among golf service assistants, on their emotion labor, and verifies the relationship between emotion labor and work satisfaction or job turnover intention. Based on the outcome, a total of four hypotheses were set up. To verify the hypotheses, surveys were conducted on the golf service assistants working in two golf fields in the region of Busan as well as its neighboring area. A total of 250 copies of the questionnaire were distributed. Subsequently, a total of 227 valid questionnaire copies, after excluding improper responses, were used in the analysis. After verifying the reliability and feasibility of variances, Amos 18.0 was used to implement the structure method so as to verify the study hypotheses. As a result of this analysis, the suitability of the entire model was considerably appropriate to the standard value, and the level is adequate to accommodate the study model completely. Results - First, it was found that the adaptive humor of golf service assistants had a positive effect on deep acting and maladaptive humor had a positive effect on surface acting. Second, It was found that employees' satisfaction with their job was reduced through surface acting, and those employees who experienced positive emotional labor in the form of deep acting were more satisfied with their job. Third, surface acting among employees increased turnover intention, but deep acting reduced it. Finally, the relationship between job satisfaction and the turnover intention of golf service assistants in the golf service industry was examined. Conclusions - First, the adaptive humor of the golf assistants in the golf service industry had a positive effect on their expression behavior. Second, deep acting increased their job satisfaction while their surface acting had a noticeably negative effect on their job satisfaction. Third, the surface acting of the emotion labor dimensions that the golf service assistants experience increases their turnover intention while their deep acting decreases their turnover intention. Finally, when analyzing the relationship between job satisfaction and turnover intention of the golf service assistants, it was found that the turnover intention decreased when their job satisfaction is increased.

• Journal of Digital Contents Society
• /
• v.4 no.1
• /
• pp.23-34
• /
• 2003

The number of internet users rapidly increases, it has development of various learning method and education-contents. Currently, it has increasing of management, maintenance and reusing of education-contents through CMS (Content Management System) and SCORM(Shareable Content Object Reference Model) standard but actually, it has not more service for customer, In this paper, we propose CMS(Content Management System) using the supporting self learning method for increasing teaming effective of customer.

• Korean journal of food and cookery science
• /
• v.7 no.4
• /
• pp.103-109
• /
• 1991

The purpose of this study was to evaluate the foodservice management practices in day care centers in order to provide basic information and guideline for development of foodservice facilities standard model and sanitation manuals. Basic survey and evaluation were done for 24 day-care centers categorized in four groups. General foodservice management practies, status of equipment, and hygienic conditions were evaluated. The results of the survey showed the followings: the cost of lunch and the cost of interim snack varied very much among each group; development of standard recipe as well as purchase of foods were not done by an expert; the hygienic condition of kitchens and dining-room needed more attention for improvement; the sanitary practies of employees showed potential problems; kitchen facilites were not standardized, especially only 20.8% of the facilities were equipped with the three-compartment sink, which was regarded as essential.

• Journal of the Korea Society for Simulation
• /
• v.12 no.4
• /
• pp.41-50
• /
• 2003

HLA (High Level Architecture) is the object, time, and interface standard that proposed for distribution simulation in the US Department of Defense. The HLA is defined by three components: Rules, the HLA Interface Specification, and the Object Model Template (OMT). The RTI (Run-Time Infrastructure) software implements the interface specification. It provides services to simulation applications. To test whether a RTI software is suitable for the standard and all service was implemented is performed through two phases of processes proposed by DMSO. In this paper, we implement Level One Test Procedures of DMSO and apply to NetCust's RTI software. The experimental results are discussed.