• Journal of Korea Society of Digital Industry and Information Management
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• v.14 no.3
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• pp.127-144
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• 2018

The differentiation of this study is largely based on the above discussion. First, I would like to examine the main factors that affect the image of the local government's special transport agencies in terms of users and suggest strategic options for promoting the local government's special traffic. Second, a public service approach is very necessary considering the concept of new public transport such as local government special transport, individual use experience and social impact. The purpose of this study is to demonstrate the characteristics of local government special traffic through the five important factors of the service quality which are not capable of objectively measuring the characteristics of the service.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.31 no.3
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• pp.35-42
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• 2008

In the national economy, rate of service industry is going up to compare with manufacture industry. In spite of getting lots of results to be introduced 6 sigma methodology in Korea, many service companies is suffering with trial and errors. Also 6 sigma isn't settled perfect yet. The reason for that, 6 sigma have been applied to various service without considering. Therefore, this research shows to you right practice plans for service industrial classification to check structural features and difference. So this research seeks methods for revitalization of 6 sigma methodology in service industry after checking existed research, case study for companies to be applied by 6 sigma. As the result, service industry is forecasted to contribute greatly in economic growth and employment enlargement through enlargement of service role in manufacturing industry production as well as by itself.

• Korean Security Journal
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• no.48
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• pp.35-56
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• 2016

The purpose of this study is to find the development of the special security business plan based on the problem that guards are now aware of special security service. In order to achieve the objectives of this study, we analyzed the data after expert survey and interview conducted by seven experts engaged in special security services more than 10 years. The guard who perform special security service proposed a development plan of special security services as follows. First, the current education system for new employees' training is required to improve the educational program of 60 hours in subjects related to special security duties by reorganization. Second, the special security service training for guards also appropriate to switch to 9-hour training program for three months through an educational organization controlled by country. Third, the special security guards should be proceeding the practical programs required in the field and quality education in the different section by competent and professional instructors. Fourth, the retirement age for special security guard stipulated in the Security Services Industry Act that needs to be readjusted upward by considering the social environment. Sixth, there needs to be organized the Special Security Association for development associated with the special security service and to protect the rights of special security guards.

• Journal of Information Technology Services
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• v.20 no.5
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• pp.1-9
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• 2021

Since the first confirmed case in January 2020, Coronavirus disease 2019(COVID-19) has brought many changes to our society, and Korea is no exception. Some changes are direct and immediate such as restrictions on overseas travel and social distancing, but the others are indirect and slowly adapted such as lifestyle changes impacting industries and businesses. IT service sector is tremendously influenced by COVID-19. IT service is used extensively in response to COVID-19 taking advantage of its non-face-to-face characteristics. In that sense, the industry is positively affected and in some sense invigorated, giving birth to new kind of services. This special issue focuses on introducing how the IT services are affected, what kind of transformations are undergoing, and how these are expedited after COVID-19. This special issue expands and extends the case research section by collecting new IT service case studies concerning these topics. After competitive review process, 11 studies are selected for this special issue which deals with four different but closely related aspects: (1) evolutions of private IT services, (2) transformations in public IT services, (3) impacts in the hospitality and tourism industry, and (4) changes of people's behavior along with COVID-19. The first set reports on the evolution of private IT services that have created terms such as foodtech and edutech as we enter a rapid non-face-to-face situation. The second set consists of studies dealing with the evolution of public IT services. Evolution and rapid response to non-face-to-face appear to be no exception in the public sector. The third includes studies of hospitality and tourism which is most strongly affected by COVID-19. The last set deals with the behavioral changes of users such as technostress in telecommuting. Lessons learned through best practices and key problems identified in these studies may help us to actively respond to the coming waves of changes incurred by COVID-19 in our society as well as in the IT service industry.

• Journal of Korea Society of Digital Industry and Information Management
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• v.14 no.4
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• pp.27-33
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• 2018

The recent efforts in academia and industry represent a paradigm shift that will extend the IoT from the home environment so that it is interoperable with the Internet of Vehicles (IoV). IoV is a special kind of IoT. It allows to connect between vehicle and things located in infrastructure. Furthermore, IoV enable to create new intelligent services through collaboration with existing various services such as smart city and connected home. In this paper, we develop a service in order to realize IoV. To this end, we design a novel vehicle service platform which could automatical controlling the IoT device according to drivers' voice. To show practical usability of our proposed platform, we develop a prototype service could be call car-to-thing (C2T). We expect that our proposed platform could eventually contribute to realizing IoV.

• Journal of the Korean Society of Food Culture
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• v.23 no.5
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• pp.595-604
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• 2008

This study was conducted to evaluate the menu of a Japanese restaurant in a first class tourism hotel. The calculations used for the menu analysis were conducted using MS Excel 2003. Several previous studies have been conducted to analyze menus. For example, Pavesic used of the weighted contribution margins (WCM) and potential food cost (PFC%) to evaluate menus, while Kasavana & Smith used the mix margin (MM%) and unit contribution margin (CM) to evaluate menus. The menu engineering method focused on the customer's viewpoints, while the Cost/Margin analysis method considered the manager's viewpoints. The menus that need continuous keeping Kasavana & Smith (Star) and Pavesic (Standard) included 'Assorted sashimi with side dishes (big), 'Lunch box special', 'Tempura course', 'Broiled Spanish mackerel and side dishes', 'Shrimp tempura', 'Special sushi', 'Seafood Udong', 'Buckwheat noodles'. The results of this study should increase customer satisfaction and profits at the Japanese Restaurant.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.38B no.10
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• pp.808-816
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• 2013

In recent years, the knowledge service industry is getting much attention in terms of the role as new growth driver and employment creation sector whereas the overall potential growth rate in Korea has been slowed due to reduced investment and employment in manufacturing sector. This study examines how the knowledge service industry contributes to economic development and employment creation by analyzing the structure transition pattern of the knowledge service industry from 1995 to 2010 and suggests, based on these results, some policy implications for the industry's development. It turns out that the knowledge service industry greatly contributes to total production increase and employment creation during the period of 1995 to 2010. Special strategy for increase in labor productivity will be required for the knowledge service industry to contribute consistently as growth driver and employment creation sector since production increase rate and growth contribution level have been gradually decreased while employment growth rate and its contribution level have been consistently increased in the knowledge service industry.

• Korean Security Journal
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• no.50
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• pp.35-57
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• 2017

Security Act has been partially revised many times since it was revised to "Security Service Act". Main contents of such revision consist of the addition of security work such as protection or special security, responsibility enforcement of security company or security guard and systematic management of security service based on security work of previous security service act. But, it needs to be checked out that the fundamental matter about the concept of 'security' is directly related as double-edged sword in such flow of legal revision. That is because security service satisfies the multiple needs for security in the modern risky society and is based on the concept of active management whose goal is to forster and develop the function of actual security service comparing that current "Security Service Act" regulates the formal security service whose goal is permission of security service and systematic management based on article 2 as previous facilities and manned security that is guard duty-centered security service in another respect. So, this study pointed out the limit of interpreting security and security service in "Security Services Industry Act" in respect of providing private security service and drew the conclusion that the legislation and efforts are required for 'security for citizen' by reinterpreting the legislation and revision of private security service-related law as the normal regulation of "Security Services Industry Act" and the special law of "Private Security Services Industry Act".

• Journal of Fashion Business
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• v.19 no.4
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• pp.75-91
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• 2015

There is an increased interest in having beauty regardless of ages and sex with improvement of the national income level and increase in social activities. Competition within the beauty service industry is increasing rapidly because of global impact within Korea wave. Thus, active public relations and offering distinguished service in the beauty service industry are important. Also, uniforms play an important role in providing an image differentiated from other brands and presents professionalism to the customer. Therefore, we determined function and design of uniforms required in beauty service industry by researching wearing realities, satisfaction, preferred designs and functions of uniforms from hair shop staff. Functional and aesthetic uniforms play an important role to enhance the staffs' sense of belonging. In addition, it is good for the image of hair shop. Special design mirroring job characteristics with expression of differentiated personalities is needed. However, the research was conducted only in the hair shop in Seoul, Daejeon, and Gyeonggi-do. Further studies on much wider areas will be needed.

• Proceedings of the Korean DIstribution Association Conference
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• 2000.10a
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• pp.187-205
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• 2000

6 Sigma movement is the quality innovation activity which Motorola, a nineteen eighties' top-ranking American company of electronics and communication, has started to survive the Japanese companies' frightening gami-gaze. In early days, it's just applicated for reducing customers' complain by eliminations inferior goods centering round producing activity and filling up the competitive market's demand for price and delivery deadline. Nowaday, 6 Sigma application has created a boom extending to a company's most activity fields without any exact scrutiny of 6 Sigma. Although 6 Sigma movement starts from the question of what customers want not by cutting off the inferiority rate but by cutting out causes of producing inferior goods, the service industry has a special character that makes it difficult to compute the level of Sigma. Thus this research examines suitability for introduction of 6 Sigma to the Service Industry.