• The Journal of the Korea Contents Association
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• v.4 no.4
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• pp.99-106
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• 2004

This paper describes main characteristics of Grid Services based on OGSA and a service component for aggregating service data element. In order to build a Grid Service for SOA, it needs to consider a systematic approach from the high-level software architecture of a system that describes the main system components and their interactions. The purpose of this paper is to design and implement an extended service data aggregator service. To provide reliable aggregating service for service data elements, which is running under wide area environment like Internet, the aggregator service is operated asynchronously by notification mechanism.

• Journal of Information Technology Services
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• v.8 no.4
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• pp.17-40
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• 2009

This study is to guide to estimate service quality on ITSM operation based on ITIL(IT Infrastructure Library). ITIL v2 and v3 provide how to integrate framework of IT service and business process. It is widely used as ITSM operation base. As a latest IT trend, ITSM covers Hardware, Software, SaaS, Network, Call center, Helpdesk, ASP portal and IT operation. Servicedesk is selected as target area where valid sampling is addressable and service change is rapid. Traditional Helpdesk was focusing on technical support to solve internal IT issues passively. But it was evolved into Service Desk which focus in process and provide integrated service from customer's business view point preventively and proactively. Accordingly outsourcing types business are normally performed by group of professional capability. Service quality is measured under the SLA(Service Level Agreement). This study utilized SERVQUAL model as service quality measuring tool developed by Parasuraman, Zeitaml and Berry to find critical factors to satisfy customer. And test was processed regarding effectiveness of IT organization and customer view point thru sampling. Though valid parameters can be changed by ITSM areas under the SERVQUAL models, they naturally can be accepted as a index of service quality measurement after sampling test with acceptable significance. And I recommend to follow this study as a preparation before official SLA.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.5 no.10
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• pp.1841-1861
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• 2011

The advance in Service-Oriented Architecture (SOA) and web services has led to the development of new types of a system in which heterogeneous service components can connect and compose to solve a complex business problem. In the SOA, even though these service components are valid in their functionality, there is a need to test their behaviors when those services are composited. In recent years, WS-BPEL has received a wide acceptance as a means of integrating distributed service components. To test the composite service, the existing testing techniques have been focused on the functional features based on the WS-BPEL process. However as SOA approach is applying to real-time software development, the performance of composite service becomes one of important issues. This paper proposes a technique to the performance testing of a composite service with WS-BPEL extension which combined with the concept of aspect. Our WS-BPEL extension has been made towards annotating aspect component which is measuring the response time of the composite service. This paper also explains the procedure of performance testing with on-line transaction system. Our technique can apply to choose an adequate component in service composition with considering the performance among several candidate web service components.

• The Journal of Asian Finance, Economics and Business
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• v.7 no.11
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• pp.967-976
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• 2020

This study aims to improve knowledge of consumers' decision-making by testing a conceptual model that considers the hotel's service quality and service value toward customers' behavioral intentions using a mediator, which is the role of consumers' satisfaction. The object of this research is five-star hotels, which has become a significant segment of the general hotel industry and is undergoing rapid expansion. This research is a quantitative research using questionnaire as the sampling method answered by people who have stayed at five-star hotels before. The total of 150 valid respondents were used in this study. The collected data was processed by a statistical tool software, Partial Least Square (PLS). The major findings of this research showed that the relations between service quality and service value of five-star hotels do not have significant positive impact on consumers' behavioral intention, nonetheless the mediation analysis shows that customers' satisfaction partially mediates service quality and service value with consumers' behavioral intentions to stay. It means that in this case, consumers' satisfaction has an important role to mediate service value quality and service value. As a result, the study shows that four out of six hypotheses are supported. A couple of recommendations are suggested for further research.

• The Journal of Korea Robotics Society
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• v.6 no.4
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• pp.353-364
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• 2011

In ubiquitous computing environments, users want to receive the robot services regardless of various physical status or devices such as time, place, various sensors, and high-performance servers. Thus, the ubiquitous service robots have to provide users with automated services according to situational information that they properly recognize. Beyond these problems, robot software has to establish a foundation to support the functions with the network infrastructure that are not able to be solved by a single independent resource. On the basis of a robot middleware that is capable of minimizing dependencies among hierarchy structures, the robot software also has to provide execution environment to control the flow of robot application services. In this paper, we propose a layered architecture to provide users with automated services through ubiquitous robots. The proposed architecture is based on CAWL (Context-Aware Workflow Language) and RSEL (Robot Services Execution Language). CAWL easily represents the flow of robot services from user application service levels, and RSEL is able to support the composition and reusability of robot services through abstraction of robot device services. In our experiments, we applied the proposed architecture to an example of "booth guide robot service".

• Proceedings of the Korean Society of Precision Engineering Conference
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• 2005.06a
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• pp.1326-1331
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• 2005

A product is designed through the collaboration among engineers in several fields such as design, analysis, and manufacturing. These series of functions are performed repeatedly during the design process. An easy access and exchange of the model data is one of the important elements that help to shorten production development time. Especially, the importance of data exchange between CAD and CAE applications is increasing in the field of verification and estimation of the products. However, information and knowledge of model which is generated by a CAD software cannot be transferred by a function of CAE software, as an exchange of product data between CAD and CAE applications. It causes a delay in design analysis and eventually discourages a designer's effort in improving his design. Therefore, we need to integrate a commercial CAD and CAE applications effectively and to use the same interface on a product model obtained in a distributed environment. This paper shows how to implement a model exchange between CAD and CAE by a web-service and how to provide a communication environment among engineers.

• The KIPS Transactions:PartD
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• v.14D no.6
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• pp.657-664
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• 2007

URC robot offers necessary service anytime and anywhere by using a network to the robot, expanding the applicable service, keeping all the functions in itself, it undertakes functions for the causing problems through the network. URC software components are composed of HRI(Human Robot Interaction), robot action technology and others. We analyze the quality models based on ISO/IEC 9126, define URC components evaluation specification consists of 4 parts such as generic rule, instance rule, evaluation value and test method. And we define the quality process and test case design for URC, and show a testing and evaluation process for URC components.

• International Journal of Contents
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• v.8 no.4
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• pp.12-20
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• 2012

For a library to be able provide information services and fulfill its function as a knowledge convergence center capable of responding to various information demands, the development of next-generation information systems based on the latest information and communication technology is needed. The development of mobile information services using portable devices such smart phones and tablet PCs and information systems which incorporate the concepts of cloud computing, SaaS (Software as a Service), annotation and Library2.0 is also required. This paper describes a library information system that utilizes collective intelligence and cloud computing. The information system developed for this study adopts the SaaS-based cloud computing service concept to cope with the shift in the mobile service paradigm in libraries and the explosion of electronic data. The strengths of such a conceptual model include the sharing of resources, support of multi-tenants, and the configuration and support of metadata. The user services are provided in the form of software on-demand. To test the performance of the developed system, the efficiency analysis and TTA certification test were conducted. The results of performance tests, It is encouraging that, at least up to 100MB, the job time is approximately linear and with only a moderate overhead of less than one second. The system also passed the level-3 or higher criteria in the certification test, which includes the SaaS maturity, performance and application program functions.

• Journal of Distribution Science
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• v.14 no.12
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• pp.61-69
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• 2016

Purpose - This study investigates the determinants that affect the number of IT Incident tickets of an IT Service Provider ("ITSP") to logistics industry in order to improve its management process by reducing the incident tickets. Research design, data, and Methodology - This study uses weekly data of IT incident tickets from September 2012 to June 2015. Correlation and regression analyses are conducted. Six identified determinants i.e., IT Change, User Errors, Shipment Volume, Network, Hardware and Software Issues are used as the explanatory variables. Results - Our findings show as following. First, our analysis indicates that IT Change is not a significant determinant as opposed to what commonly believed by many as the most important factor. Second, Software issue is the highest contributor to the Major IT incident tickets, followed by User Error, Network and Hardware issues. Third, it seems there is lead-lag relationship between IT Change and Major IT Incidents tickets as indicated by earlier studies. Fourth, the relationship between IT Change and Major IT tickets is also affected by shipment volume. Conclusions - As policy recommendation, all identified determinants should be treated according to priority. In addition, improving the way IT Changes are implemented will definitely reduce the IT incident tickets.

• KIPS Transactions on Software and Data Engineering
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• v.6 no.3
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• pp.125-134
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• 2017

The SOA (Service Oriented Architecture) based softwares are escalated because of quickly coping with business requirement. SOA can not apply to existing test method because of loosely coupled service and massage exchange architecture. In this paper, we suggest a method of test case generation using BPMN (Business Process Model and Notation). First we model processes, then make Business Flow Graph (BFG). After searching the euler path through symmetrized BFG about input and output degrees, we generate test cases. A method of test case generation using BPMN can apply at SOA-based system, and reduce the number of test cases.