• Journal of Service Research and Studies
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• v.14 no.1
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• pp.1-12
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• 2024

As the service robot market grows among the food technology industry, the quality of robot service that affects consumer behavioral intentions in the restaurant industry has become important. Serving robots, which are common in restaurants, reduce employee work through order and delivery, but because they do not respond to service failures, they increase customer dissatisfaction as well as increase employee work. In order to improve the quality of service beyond the simple function of receiving and serving orders, functions of recovery effort, fairness, empathy, responsiveness, and certainty of the process after service failure, such as serving employees, are also required. Accordingly, we assumed the type of failure of restaurant serving service as two internal and external factors, and developed a serving robot with a vocational ethics module to respond with a professional ethical attitude when the restaurant serving service fails. At this time, the expression and action of the serving robot were developed by adding a failure mode reflecting failure recovery efforts and empathy to the normal service mode. And by recruiting college students, we tested whether the service robot's response to two types of service failures had a significant effect on evaluating the robot. Participants responded that they were more uncomfortable with service failures caused by other customers' mistakes than robot mistakes, and that the serving robot's professional ethical empathy and response were appropriate. In addition, unlike the robot's favorability, the evaluation of the safety of the robot had a significant difference depending on whether or not a professional ethical empathy module was installed. A professional ethical empathy response module for natural service failure recovery using generative artificial intelligence should be developed and mounted, and the domestic serving robot industry and market are expected to grow more rapidly if the Korean serving robot certification system is introduced.

• Journal of the Institute of Electronics Engineers of Korea SC
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• v.47 no.5
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• pp.1-8
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• 2010

Clients require easy to use of product and operating and industry safety according to the change of a market and a factory. For overcoming it, this paper developed controller of take-out robots that take high speed and superprecision and supplement a week point as use the system based on network. development controller classify teaching pendant and center server PC. Center server PC service the information about all process to supervisor. Teaching pendant is the bridge that service various faculties such as control, user recognition, metallic pattern operation to the user using injection molding. The controller development for taking out injection molded body classify software and hardware. The development of software is divided into three step which is application program, user interface and device driver. the simple device driver is not classified and included in application program. The hardware induce the touch panel and wireless network and construct the effective process control and internet connection. The inject ion cycle of existing system was five second but advanced system has the inner four cycle, process efficiency and product operation through wireless network.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.21 no.3
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• pp.390-398
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• 2020

To solve the problem of frequent component failure in guided weapons, a process of component failure in developed countries was investigated and analyzed. The suitability of component control, including risk assessment, analysis of operational impact, and the establishment of response measures, was also demonstrated. In addition, the economic effects of component control were presented by estimating the costs incurred if component control is performed in advance, after-sales, and non-management. DMSMS problems refer to losses or impending losses of an item, raw material, or software manufacturer or supplier. A problem with the discontinuation of parts occurs when the manufacturer or supplier ceases to produce and support the necessary parts, materials, or software, or when the supply of raw materials is no longer possible. Hence, it is important to recognize that failure to all parts of the system can occur.

• Journal of Service Research and Studies
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• v.13 no.4
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• pp.191-205
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• 2023

Artificial Intelligence (AI), especially in the domain of text-generative services, has witnessed a significant surge, with forecasts indicating the AI-as-a-Service (AIaaS) market reaching a valuation of $55.0 Billion by 2028. This research set out to explore the quality dimensions characterizing synthetic text media software, with a focus on four key players in the industry: ChatGPT, Writesonic, Jasper, and Anyword. Drawing from a comprehensive dataset of over 4,000 reviews sourced from a software evaluation platform, the study employed the Latent Dirichlet Allocation (LDA) topic modeling technique using the Gensim library. This process resulted the data into 11 distinct topics. Subsequent analysis involved comparing these topics against established AI service quality dimensions, specifically AICSQ and AISAQUAL. Notably, the reviews predominantly emphasized dimensions like availability and efficiency, while others, such as anthropomorphism, which have been underscored in prior literature, were absent. This observation is attributed to the inherent nature of the reviews of AI services examined, which lean more towards semantic understanding rather than direct user interaction. The study acknowledges inherent limitations, mainly potential biases stemming from the singular review source and the specific nature of the reviewer demographic. Possible future research includes gauging the real-world implications of these quality dimensions on user satisfaction and to discuss deeper into how individual dimensions might impact overall ratings.

• Journal of the Korea Society of Computer and Information
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• v.28 no.12
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• pp.41-48
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• 2023

In this paper, we propose an analysis of recent trends in the NFT (Non-Fungible Token) industry using topic modeling techniques, focusing on their universal application across various industrial fields. For this study, patent data was utilized to understand industry trends. We collected data on 371 domestic and 454 international NFT-related patents registered in the patent information search service KIPRIS from 2017, when the first NFT standard was introduced, to October 2023. In the preprocessing stage, stopwords and lemmas were removed, and only noun words were extracted. For the analysis, the top 50 words by frequency were listed, and their corresponding TF-IDF values were examined to derive key keywords of the industry trends. Next, Using the LDA algorithm, we identified four major latent topics within the patent data, both domestically and internationally. We analyzed these topics and presented our findings on NFT industry trends, underpinned by real-world industry cases. While previous review presented trends from an academic perspective using paper data, this study is significant as it provides practical trend information based on data rooted in field practice. It is expected to be a useful reference for professionals in the NFT industry for understanding market conditions and generating new items.

• Convergence Security Journal
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• v.12 no.1
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• pp.63-70
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• 2012

Recently, as the smart phone market grows explosively, there exists a large difference of utilization of the smart phone between an usual people and the visually impaired people. In this paper, We propose the character and numer ic input system based on the low cost of braille film and braille for the visually impaired people in order to reduce to information literacy gap for the visually impaired people. The proposed system is designed with the braille film and keyboard layout based on the braille character layout. Additionally, the telephone, the SMS, the abbreviated dial and location transfer function for the emergency situation are designed. The character which inputs using the braille keyboard can be automatically copied in the clip board and used in the other applications. Hence, the visually impaired people can easily use the smart phone for getting plentiful information on the device and network.

• The Journal of the Korea Contents Association
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• v.20 no.6
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• pp.90-98
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• 2020

Modern vehicles are evolving from manual to automatic driving. As the ratio of electrical equipment and software increases inside the vehicle, vehicles that support autonomous driving are becoming another open computer system that can communicate with the outside. The safety of the vehicle means the safety of both the passenger and the non-passenger. It is not clear whether the safety problem of ultimate autonomous vehicles can be solved by the current solution of computer systems related to fault tolerance and security. Autonomous vehicles should not be dangerous to people after they are released to the market, so it is necessary to proactively diagnose all the risks that can be predicted with current technology. This paper examines the current developments of autonomous vehicles and analyzes their dangers that threaten driving safety, as well as their countermeasures.

• Journal of Korea Technology Innovation Society
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• v.17 no.4
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• pp.673-702
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• 2014

The purpose of this paper is to examine the current status of the SW industry and technology in Korea and India, and to suggest future strategies for cooperation. To accomplish the goal, this study outlines the characteristics of the SW industry, its market size, and the current statuses of SW technologies in the two countries; and presents strategies for future cooperation by comparing the level of technology in the two countries while considering the need for vitalizing their cooperation. For comparing level of the SW industry's technology, so-called 4P evaluation (professionals, patents, papers, and products) was used, and a total of 21 projects were selected as future projects for cooperation through the analysis. In addition, the new approaches for future cooperation were presented; the exchange of manpower as a form of priority cooperation, more effort to develop and accumulate intellectual property rights to build conditions suitable for cooperation from India as well as a cooperation fund to bring continuous cooperation between the two countries.

• Journal of KIISE:Software and Applications
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• v.30 no.5_6
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• pp.503-514
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• 2003

In conventional development methodologies, requirements are considered to be not changing after analysis phase, and requirements specifications are used for the next step system design purpose. But in the real world, requirements can be changed and modified throughout the development life cycle according to end-user's more understanding about the target system, new IT technologies, changes of customer environment and market situation, and so on. So there needs a requirements change management process that can extend requirements management over the entire development life cycle and can support managing changes to the requirements after design phase. In this paper, a requirements change management process that can be integrated into conventional development methodologies is proposed to support the extension of requirements life cycle and managing changes to the requirements after design phase. This process was evaluated through an verification test with a widely used development methodology‘MaRMI’.

• The Journal of the Korea Contents Association
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• v.11 no.7
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• pp.51-59
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• 2011

Intelligent service robots leading the future market are robots which assist humans physically, mentally, and emotionally. Since intelligent service robots operate in a tightly coupled manner with humans, their safe operation should be an inevitable consideration. For this safety, real-time capabilities are necessary to execute certain services periodically. Currently, most robot components are being developed based on Windows for the sake of development convenience. However, since Windows does not support real-time, there is no option but to use expensive third-party software such as RTX and INTime. Also since most robot components are usually execute in user-level, we need to research how to support real-time in user-level. In this paper, we design and implement how to support real-time for components running in user-level on Windows using RTiK which actually supports real-time in kernel level on Windows.