• Title/Summary/Keyword: Service workers

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A study on the relationship of characteristics to job satisfaction among dental hygienists (치과위생사의 특성에 따른 직무만족도에 관한 조사 연구)

  • Park, Sung-Suk
    • Journal of Korean society of Dental Hygiene
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    • v.8 no.1
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    • pp.45-57
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    • 2008
  • The purpose of this study was to examine the job satisfaction of dental hygienists at nine areas including professionalism. autonomy of job performance. backing system. relationship with colleagues. relationship with workers of higher and lower position. relationship with dentists. relationship with supporting departments, relationship with patients and compensation. The subjects in this study were 178 dental hygienists in dental hospitals and clinics. The survey was conducted from December. 2007 to January. 2008. Date were collected by self-administrated questionnaire. A SPSS 10.0 for Windows was used for statistical analysis. So try to for make basic data analysis recognition of enhance job satisfaction of dental hygienist. The findings of the study were as follows : 1. Regarding the relationship of career to job satisfaction. the dental hygienists who worked for one or two years were most satisfied in terms of professionalism. as they got a mean of 3.84. 2. As for connections between academic credential and job satisfaction. those who graduated from junior colleges expressed the best satisfaction at professionalism. since they got a mean of 3.75. 3. As to link between current service area and job satisfaction. the dental hygienists who worked in the region of Gyeong-nam were most gratified with professionalism. as they got a mean of 3.76. 4. Concerning relations between the type of workplace and job satisfaction. the dental hospital employees were most contented with professionalism. as they got a mean of 3.79. 5. In regard to the number of dental hygienists at current workplace and job satisfaction. those whose workplace hired 20 or 30 dental hygienists expressed the best satisfaction with the relationship with dentists. They got a mean of 3.94.

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A Study on Social Readjustment Experience of Ex-Offenders Based on Perceptions of Correctional Professionals and Correctional Counselors (교정전문가 및 교정상담자가 인식하는 출소자의 사회재적응 경험에 관한 연구)

  • Lee, Dong-Hun;Jo, Eun-Jung;Yang, Soon-Jeong;Yang, Ha-Na
    • The Journal of the Korea Contents Association
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    • v.17 no.7
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    • pp.303-319
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    • 2017
  • This study was to explore ex-offender's social readjustment based on the perceptions of correctional professionals and correctional counselors. For the study, 10 correctional professionals were interviewed including university professors majoring in criminology, judges of family court, various correctional workers and 8 correctional counselors responsible for counseling of ex-offender's in the Korea Rehabilitation Agency. The interviews were analyzed using content analysis procedures proposed by Krippendorff(2003). The results were composed of 5 spheres, 15 dimensions, 36 categories, and 77 meaning contents. With regard to social readjustment experiences of ex-offender's, domains such as 'education', 'psychotherapy', 'employment and job search', 'service, culture and leisure', and 'social and national support' were drawn from the analyses. Based on the results of this study, significance and implications were presented.

Japanese Companies Investment in China After Chinas Entry into WTO (중국(中國)의 WTO가맹(加盟)에 의한 일본기업(日本企業)의 대중투자(對中投資)에 관한 연구(硏究))

  • Wang, Guo An;Choi, Seok-Beom
    • THE INTERNATIONAL COMMERCE & LAW REVIEW
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    • v.23
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    • pp.341-372
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    • 2004
  • Since China was admitted to the World Trade Organization (WTO) on December 11, 2001, China has sped up its active participation in the competition of the world economy by lifting its trade and investment restrictions and limits. Its trading system is getting more and more free and its huge market with a population of 1.3 billion has been getting more and more open. With Chinas WTO accession, China has been honoring its commitments to its WTO members by complying with international business practices and WTO rules. For example, it will cut down its import tariffs for automobiles from the present 80% to 25% by 2006. Its financial sector and service industries are open to foreign investors now. As Chinas biggest business partner, Japan has benefited tremendously from Chinas open policies and deepening economic reform. In order to reduce the costs of production, a large number of enterprises from Japan have set up production bases in China since a Chinese workers wages accounts for only one tenth of those of a Japanese worker on the average. Japan has become one of Chinas biggest investors on a par with the United States of America (USA). How are the Japanese enterprises in Japan and in China adjusting themselves to the rapid changes of the Chinese market? What characteristics do the Japanese enterprises in China have? What effects has Chinas WTO accession had on those Japanese enterprises that have invested in China? This paper finds answers to the above questions. It at first reviews the Sino-Japanese economic and trade relations since 1980s, then analyses the situation and characteristics of Japanese-invested enterprises in China, and explores their problems in China. Finally it puts forward some suggestions for the Japanese enterprises in China.

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Case Report on the Activities for Cost Reduction and Performance Improvement in the Central Supply Room in A University Hospital (종합병원의 비용절감과 업무개선을 위한 중앙공급실의 활동)

  • Song, Kyu Nam;Song, Sun Ok;Hwang, Un Soon;Koo, Bon Up;Choi, Hye Sook;Lee, Sang Yun
    • Quality Improvement in Health Care
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    • v.6 no.1_2
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    • pp.150-160
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    • 1999
  • Background : Because hospitals had to faced with financial hardship, we have to have more effective hospital management. In this study, we tried to improve job performance and to reduce cost maintaining safety in fields of patients care. Methods : Central Supply Room(CSR) staffs taught strategy of material cost reduction to middle level managers and staffs 14 times. All staffs and voluntary service workers, working in 33 nursing units, participated in this activity. We developed questionnaire to check the degree of participate in cost reduction activity and job performance in CSR, and quality improvement in the wards. Two hundred questionnaires were distributed and 197 returned. Results : Because CSR staffs developed new items and every item was managed at each department, stocks of each department were reduced. Overall, by comparing before and after cost reduction activity, almost 1.2 billion won reduced for one year. Staffs' loyalty and spirits of cost reduction were improved by changing clothes and duty environment. Furthermore, these activity improved patients' satisfaction. Conclusion : We suggest that CSR activity in a university hospital contributes to improve job performance and to reduce cost without any problem in patient care.

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Effects of Organizational Communication Satisfaction of Teacher Librarians on Informational and Educational Services in School Libraries (사서교사의 조직 커뮤니케이션 만족도가 학교도서관의 정보·교육봉사에 미치는 영향)

  • Song, Gi-Ho
    • Journal of the Korean Society for information Management
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    • v.29 no.2
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    • pp.71-92
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    • 2012
  • The purpose of this study is to analyze the effects of organizational communication satisfaction of teacher librarians on the informational and educational service and to draw implications for improvement of the school libraries' educational role. According to the results of the analysis, teacher librarians have preferred informal communication by conversation and face-to-face talk with superiors or co-workers and horizontal communication during their performance. Characteristics of teacher librarians, such as career, gender and school levels, have influential effect on user education, libraryassisted instruction, reading and information literacy instruction. The more teacher librarians felt satisfaction of the informal communication, the more textbook-related reference lists are offered. Horizontal communication have a positive influence on information literacy instruction. However, teacher librarians should utilize cooperative statements, committees and councils and actively participate in those horizontal communication methods to share the vision and aims of school libraries with the larger school community. Teacher librarians also should put more efforts into developing their leadership role and marketing strategies in order to overcome the weaknesses of informal communication.

Study on Maritime Policemen's Cognition about Proper Manpower Distribution: Focused on Workers of South Regional Headquarters, Korea Coast Guard (적정인력 배분에 관한 해양경찰관들의 인식도 조사 연구: 남해지방해양경찰청 소속 근무자들을 중심으로)

  • Kim, Sang-Goo
    • Journal of Navigation and Port Research
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    • v.36 no.10
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    • pp.925-931
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    • 2012
  • The purpose of this study: firstly, investigate cognition of affiliated members about manpower distribution of the South Regional Headquarters Korea Coast Guard(SRH-KCG) and danweis. Secondly, seek ways to reasonable manpower distribution of SRH-KCG and danweis. And this study's research subjects are five coast guards(Busan coast guard, Tongyeong coast guard, Yeosu coast guard, Jeju coast guard, Seogwipo coast guard) belonged to SRH-KCG. The results of this study: firstly, 56.7% of affiliated members approved the need to organizational diagnosis. Secondly, must manpower loading in order of Busan coast guard Tongyeong coast guard Jeju coast guard. Thirdly, must manpower loading in order of maritime safety division the security division criminal investigation divition.

A Study on the Changing Role of Labor Union in the 21st Centry and Transformation of Korean Labor Union (21세기 노동조합의 기능 변화와 한국노조의 전환과제 연구)

  • Nam, Sungil
    • Journal of Labour Economics
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    • v.29 no.3
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    • pp.113-150
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    • 2006
  • This study examines how labor unions change in the 21st centry and what is needed for successful transformation of Korean labor union. The study identifies four major driving forces of change in union's role. They are changes in industrial and occupational structures, utilization of information technology, labor substitution, and changing attitude of workers. The effects are decrease in union membership, shrinking coverage of bargaining, weakening voice mechanism, and representation. Thus, labor unions in the 21st centry transform themselves into service union, individual representation system, and worker participation model. Korean labor union, with its current reputation of militant unionism, needs to transform into above mentioned model. Two keys for the change are market competition and family unionism.

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A Study on the Verification of Heavy Overhaul Maintenance Allowances for the Maintenance Shop (시뮬레이션과 BPR을 응용한 Layout 기반의 철도차량기지 중정비 검수 여유율 검증)

  • Choi, Sung-Hwan;Lee, Hi-Sung
    • Journal of the Korean Society for Railway
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    • v.13 no.1
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    • pp.9-15
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    • 2010
  • When designing the size of a heavy maintenance shop for rolling stock, it is required to arrange buildings and facilities in the minimum site so as to improve the maintenance efficiency. However, the fluctuation rate (hereinafter "allowance rate") on which factors such as service and maintenance fluctuation should be applied when estimating the size of the maintenance shop has been used without verification. The objective of the study is to calculate a reasonable allowance rate and to review its appropriateness through the analysis of the facilities layout and process simulation to absorb the above elements into the staying time in the heavy maintenance shop. Since the working time, in this study, is assumed to be average working time, 10~20% was given to the standard deviation of working time in consideration of difference between workers, and possible allowance rate was drawn by analysis of the simulation results. In the future, it is required to optimize the size of the shop by applying appropriate allowance rate through scientific review of such factors as O&M plan, R/S reserve rate, capability of the shop, outsourcing rate, standard work amount, and so on.

A Study on the Problem and Countermeasure of Concealment of Industrial Accident in Construction Site (건설업 산재 은폐의 문제점과 대책에 관한 연구)

  • Choi, Man-Jin;Kang, Kyung-Sik
    • Journal of the Korea Safety Management & Science
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    • v.10 no.3
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    • pp.29-33
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    • 2008
  • According to statistics released by the Ministry of Labor for the past 6 years, work-related accidents in the construction industry have been on the continued increase, resulting in social and economic losses that are difficult to determine at an exact amount. However, the number will likely get much bigger if unreported cases are included, considering the fact that the aforementioned statistics are based soley on the applications filed with Korea Workers' Compensation and Welfare Service. The practice of businesses choosing not to report and dealing with industrial accidents in an unauthorized manner is defined as "concealment of industrial accident". The reason the employers tend to engage in the concealment practice even at their huge cost is a "pre-qualification" scheme for the applicants in the government procurement process. Under the pre-qualification scheme, the applicants with a high rate of industrial accidents receive a low grade and become less attractive candidates in the procurement process, thus losing an opportunity to win a contract. Such failure relates directly to the fate of business organizations, to survive or not. That is why they are making all-out efforts to obtain a high grade in the pre-qualification evaluation. With regard to the accident-concealment problem, the following can be mentioned as preventive measures: (1) To exclude a rate of industrial accidents from the pre-qualification scheme; (2) To strengthen the institution of imposing penalties on the occurrence of industrial accidents; (3) To introduce private insurance system to the current industrial accident compensation insurance; and (4) To give non-recognition treatment to industrial accidents that were not reported upon occurrence. In conclusion, the concealment problem can be resolved if the aforementioned measures are to be taken continuously along with corrective measures against institutional deficiencies.

Analysis of Importance, Difficulty, and Frequency of Nurses' Job in Outpatient Departments (외래간호사의 직무에 대한 중요도, 난이도, 빈도 분석)

  • Yi, Yeo-Jin;Cho, Kyung-Sook;Park, Young-Sook;Lim, Nan-Young;Kim, Dong-Oak;Kwon, Sung-Bok;Lee, Eun-Hee
    • Journal of Korean Academy of Fundamentals of Nursing
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    • v.16 no.2
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    • pp.232-241
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    • 2009
  • Purpose: The purpose of this study was to analyze the importance, difficulty, and frequency of work (duties and tasks) done by nurses' in Outpatient Departments (OPD). Method: Data were collected using structured questionnaires, which included 11 duties and 92 tasks making up the OPD nurse's job. Questionnaires were completed by 286 nurses. Each duty and task was analyzed for importance, difficulty, and frequency (range 1-3). Results: The mean score for importance was $2.58{\pm}0.29$, for difficulty, $2.11{\pm}0.31$, and for frequency, $2.18{\pm}0.31$. OPD nurses recognized 'patient education and consultation' as important and difficult. However, in practice OPD nurses reported the most frequent task as 'support for medical services'. There was a significant difference in importance and difficulty of duties according to OPD nurses' university degree (F=3.693, p=.026; F=4.089, p=.018) and hospital size (F=4.274, p=.006; F=3.154, p=.025). However there were no differences in importance, difficulty, or frequency according to clinical experience in OPD. Conclusion: The findings indicate that OPD nurses must be able to do important and difficult duties and tasks, especially patient education and consultation. To have time for these uniquely nursing tasks, OPD nurses need to delegate 'preparation for medical service', and 'management of facility and environment' to nonmedical health-care workers.

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