• Title/Summary/Keyword: Service uniform

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A Study of Effects of Characteristics of Cosmetics Manufacturers' Uniform Design on Perception of Service Quality and Customer Satisfaction: Focusing on Women in Their 20s (화장품업체 유니폼디자인 특성이 서비스품질 지각과 고객만족도에 미치는 영향: 20대 여성고객을 중심으로)

  • Kim, Bogyun;Jung, Yeonja
    • Journal of Fashion Business
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    • v.18 no.4
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    • pp.125-137
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    • 2014
  • This study aims to the recognize the importance of uniform design and provide empirical data to companies after getting the effects of uniform design in cosmetics companies on service quality perception and customer satisfaction. For this, a preliminary survey was conducted against 30 college women (aged 20s) from 'K' University, and effective samples were obtained from 250 people. In terms of a research method, collected data were coded and analyzed using SPSS. The respondents' characteristics were analyzed using descriptive statistics. For reliability analysis, Cronbach's ${\alpha}$ was used. For a validity test, factor analysis was performed. In addition, correlation analysis was carried out to examine multicollinearity among variables. The analysis results found that the characteristics of uniform design have a positive effect on service quality and customer satisfaction. Among the characteristic of uniform design, however, functionality wasn't confirmed in a relational test. This kind of result was obtained because the uniform was mostly analyzed from customers' perspective, not from the wearer's standpoint. It is expected that the study results would be helpful in establishing brand identity through the improvement of the importance of uniform design.

A Study on the Changes of the Women's Uniform in England

  • Kim, Kyung-Hee
    • Journal of Fashion Business
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    • v.6 no.3
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    • pp.15-27
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    • 2002
  • A uniform is generated in the course of confirming a singular mode of dress that is adopted by a community for a specific purpose. In particular, women's uniform has a close relations to their position in the community they belong to. And women's uniform has closely been associated with finding ways into their communities over the centuries, and is part of women's development process. Women's history of using organized uniforms has not been longer than men's. Their realm of activities began to be enlarged due to the World War, and women's uniform has gradually settled down and moved toward diversity. The origin of many uniforms worn by today's women can be traced back to the end of the last century, and this fact indicates that women started to find their ways into many new fields at that time. There has been a lot of changes until current women's uniforms come out. It's intended in this study to contribute to designing more creative and productive women's uniform, by taking a careful look at typical early uniforms for service personnels, nannies, nurses and soldiers that are an indication of their work and working environment.

Real-time Video Playback Method for N-Screen Service Based on Windows Azure (Windows Azure 기반의 N-스크린 서비스를 위한 실시간 동영상 재생 기법)

  • Lee, Won-Joo;Lim, Heon-Yong
    • Journal of the Korea Society of Computer and Information
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    • v.19 no.6
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    • pp.1-10
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    • 2014
  • In this paper, we propose a real-time video playback scheme for the N-Screen service based on Windows Azure. This scheme creates several playback blocks based on the performance of each node by non-uniform splitting of the original video. To reduce transcoding-time, it allocates the playback blocks to a corresponding node by transcoding the playback blocks. Through the simulation, we show that it is more effective to use real-time video playback for the N-screen service than the previous method. The proposed scheme splits an AVI format 300MB source video with non-uniform playback blocks. It allocates the playback blocks to the heterogeneous node of Windows Azure, the commercial cloud system and measures of transcoding-time by transcoding non-uniform playback blocks to mp4 and Flv format. As a result, the proposed scheme improves the performance of the N-screen service based on Windows Azure compared to the previous uniform split strategy.

Development of Air Force Winter Service Uniform Shirt Pattern and Automatic Pattern Drafting Program for MTM Production (MTM 생산을 위한 공군 동약정복 셔츠 패턴 제도법 및 자동 제도 프로그램 개발)

  • Kim, In-Hwa;Nam, Yun-Ja;Kim, Sung-Min
    • Journal of the Korean Society of Clothing and Textiles
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    • v.35 no.11
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    • pp.1271-1284
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    • 2011
  • This study improves the fitness of Air Force winter service uniforms through the development of a shirt pattern drafting method and automatic pattern drafting program for MTM production. A calculation formula is formed through a correlation analysis and regression analysis using Size Korea 2004 3D measurement data after analyzing 4 kinds of existing shirt pattern drafting methods and 3 types of shirt patterns currently used for the Air Force service uniform. The results of this study are as follows: The developed pattern drafting method has 4 parts that use calculated dimensions: neck base width, front interscye, back interscye and scye depth. Other body measuring parts that have a high correlation with calculation parts are inserted into regression analysis as independent variables to create dimension calculation formulas. The result of the final study patterns were better than existing winter service uniforms in nearly all items for the appearance evaluation and motion adaptability evaluations. The method was converted into an automatic pattern drafting program using C++ after the completion of pattern drafting method development.

Attitude toward Uniform and Evaluation Criteria toward Uniform according to Individualism-collectivism of Middle and High School Girls (여자 중·고등학생의 개인주의-집단주의에 따른 교복태도와 교복선택기준)

  • Park, Eun-Hee
    • Journal of the Korea Fashion and Costume Design Association
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    • v.17 no.3
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    • pp.45-60
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    • 2015
  • The purpose of this study is to classify individualism-collectivism into groups and analyze the difference of attitude toward uniform and evaluation criteria toward uniform. Questionnaires are being administered to 369 middle and high school girls in Deagu province. The Frequency, factor analysis, reliability analysis, cluster analysis, correlation analysis, ANOVA, Duncan-test, and t-test are used for data analysis. Individualism-collectivism factors are found to be other focus, individuality focus, competition consciousness, love of family, and self-esteem. Attitude toward uniform are categorized into fashion pursuit, symbol of role, conformity, color, and neatness. Evaluation criteria toward uniform is categorized into 7 factors: practicality, care, promotion, aesthetics, service, brand focus, and regulation focus. Individualism-collectivism are classify into three groups such as high individualism-collectivism, low individuality, and high individuality. Individualism-collectivism shows a significant correlation with the sub-variable attitude toward uniform and evaluation criteria toward uniform. The groups show a significant difference in the attitude toward uniform and evaluation criteria toward uniform. There is a significant difference among individualism-collectivism, attitude toward uniform, and evaluation criteria toward uniform by the middle and high school girls.

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A Study on the Historical Research on the Costume of Memorial Service Officials at Yeongwol King Danjong Cultural Festival (단종 제향 복원을 위한 재관(齋官) 복식 고증)

  • Lee, Eun-Joo
    • Journal of the Korean Society of Costume
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    • v.62 no.8
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    • pp.118-133
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    • 2012
  • A historical research on the costume of memorial service officials during the period of late 18th century, King Jeongjo period, is performed for an accurate reconstruction of the memorial service for King Danjong, which is a part of King Danjong Cultural Festival held at Yeongwol. This paper summarizes the results of the research as follows: 1. Jangneung memorial service is held only on Hansik day and the procedure follows the rule based on Gukjooryeui(國朝五禮儀). The service was first held in 1791 for King Danjong and his royal followers. 2. The rule based on Chunkwantonggo(春官通考), defines the king's tomb memorial services and attendees. King Danjong's memorial service follows the rule regarding its attendees and the attendees include high-ranking local government officials, local confucian scholars, and service men. 3. The costume of attendees for the King Danjong's memorial service is as follows: 1)Dangsangkwan(堂上官) and Danghakwan(堂下官) wear Sangbok(常服), which consisted of Samo(紗帽), Heukdanllyeong(黑團領), Pumdae(品帶), and black boots(黑靴). 2)Local confucian scholars wear their uniform consisting of Yukeon(儒巾), Dopo(道袍), Sejodae, and black boots. 3)Service men wear their uniform consisting of Jeonjakeon(典字巾), red-robe with rounded collar called Hongui(紅衣), Kwangdaw hoe(廣多繪), and Uuhae(雲鞋).

A Case Study on Hotel Uniform Design Development Focused on I Hotel Enterprise (호텔기업 I업체의 유니폼 디자인개발연구)

  • Kim, Ji-Young
    • Journal of the Korea Fashion and Costume Design Association
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    • v.18 no.3
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    • pp.213-228
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    • 2016
  • This study is performed the design and production of the real hotel uniforms around the actual case. The purpose of the study is to research and develop the uniform design which is partially utilized for image integration. After reviewing and making up a theoretical background of general hotel uniforms, we designed I hotel's uniforms based on the uniform design process. Research Scope of uniform design is up to the development of it for practicians who have many opportunities to meet customers directly at front desk, banquet reservation office and restaurant. Based on logo of company C.I.(Corporate Identity) and symbol colors, the concept and an illustration according with I hotel are drawn up. Also design is planed and a real is produced. This like objective design development becomes the basis for building a uniform image suitable for C.I.(Corporate Identity) of hotel I and realizing a positive service. Also this study associated with the company would help the design development of corporate uniform.

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The Effect of the Uniformity of Franchisee Service Quality on Customer Satisfaction and Behavioral Intention in Korean Franchise Restaurants (한식 프랜차이즈 가맹점의 서비스 품질 동일성 유지가 고객 만족 및 행동 의도에 미치는 영향)

  • Jung, Seung-Hoon;Kim, Min;Lee, Yeon-Jung
    • Culinary science and hospitality research
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    • v.15 no.3
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    • pp.94-111
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    • 2009
  • Franchise restaurants in Korea are making efforts to improve service quality by developing and following service quality manuals to provide uniform services. This study was conducted to verify the fact that such efforts to provide uniform services would increase customer satisfaction and influence customers' decision to revisit. After setting up research models and hypotheses, the survey was conducted for 30 days from April 1 to 30, 2008 and a total of 279 copies were analyzed. The result of this study includes three findings. First, among the independent variables pertaining to the influence of uniform service quality on customer satisfaction, service uniformity, brand uniformity, and space arrangement uniformity were most influential. Also, among the brand image variables, service uniformity was most influential on customer satisfaction. Second, it was found that uniform service quality had positive influence on customers' behavioral intentions and that menu was the most influential factor. Third, it was found that higher customer satisfaction had greater influence on customers' behavioral intentions.

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A Study on the Real Wearing Condition and Preference of Hair Shop Uniform (헤어샵 종사자의 유니폼 착용실태 및 선호도에 관한 연구)

  • Cha, Sujoung
    • Journal of Fashion Business
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    • v.19 no.4
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    • pp.75-91
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    • 2015
  • There is an increased interest in having beauty regardless of ages and sex with improvement of the national income level and increase in social activities. Competition within the beauty service industry is increasing rapidly because of global impact within Korea wave. Thus, active public relations and offering distinguished service in the beauty service industry are important. Also, uniforms play an important role in providing an image differentiated from other brands and presents professionalism to the customer. Therefore, we determined function and design of uniforms required in beauty service industry by researching wearing realities, satisfaction, preferred designs and functions of uniforms from hair shop staff. Functional and aesthetic uniforms play an important role to enhance the staffs' sense of belonging. In addition, it is good for the image of hair shop. Special design mirroring job characteristics with expression of differentiated personalities is needed. However, the research was conducted only in the hair shop in Seoul, Daejeon, and Gyeonggi-do. Further studies on much wider areas will be needed.

A Study on the Customs Classification Fallacy of certain ITA Goods (정보기술협정(ITA) 물품 품목분류 오류 사례 연구)

  • Park, Min-Gyu
    • Korea Trade Review
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    • v.44 no.2
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    • pp.189-202
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    • 2019
  • The Harmonized System comprises about 5,000 commodity groups; each identified by a six digit code, arranged in a legal and logical structure and is supported by well-defined rules to achieve uniform classification. This study reviews the appropriateness of Korea Customs Service and Tax Tribunal's customs classification decisions concerning the interpretation and application of the Harmonized System for certain ITA goods. Korea Customs Service had classified arbitrary and had not applied in dubio pro reo principle. This paper finds that 57% of Korea Customs Service's classification decisions have erred. Korea government need to take measures to secure uniform interpretation of the HS and its periodic updating in light of developments in technology and changes in trade patterns. This paper suggest to amend customs law and regulation concerning classification committee.