• 한국중재학회지:중재연구
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• 제28권2호
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• pp.179-200
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• 2018

The purpose of this study is to investigate the effects of service training and arbitration support on superstore workers' work performance. The conclusion could be summarized as follows. First, as a result of Hypothesis 1 that service training and arbitration support for superstore workers would significantly affect the factor of workers' emotional labor, when surface acting of emotion and frequency of expressing emotions were the dependent variable, only arbitration support was positively correlated. When emotional diversity was the dependent variable, there was a significantly positive relationship with service training. Second, for Hypothesis 2 that service training and arbitration support for superstore workers would significantly influence the workers' job satisfaction, it was found that only organizational support was significantly positive when wage satisfaction was the dependent variable. When job satisfaction was the dependent variable, service training and arbitration support were significantly correlated positively. Third, for Hypothesis 3 that service training and arbitration support for superstore workers would significantly affect the service delivery level when service responsiveness was the dependent variable, service training and arbitration support were significantly positive. When service expertise was the dependent variable, there was also a significantly positive relationship with service training and arbitration. On the other hand, all the three independent variables-service training, organizational support, and arbitration support-showed a significantly positive relationship when the willingness and effort of service was the dependent variable.

• 품질경영학회지
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• 제39권1호
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• pp.1-14
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• 2011

This study investigates the future direction of service training performance and employment of service oriented employees by examining the element of personality which affects the results of service training performance. The empirical analysis of the study is as follows: First, regarding the effect of an employee's personality on the results of service training performance, ambition and prudence influenced their training performance. Second, according to the verification of whether the number of service training could affect the relation between personality and service training performance, it was found that ambition, sociability, and intellectual curiosity were moderated effect. Third, a study on whether the academic qualification of employees could affect the relation between personality and service training results showed that it had no relation with academic backgrounds.

• 한국초등과학교육학회지:초등과학교육
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• 제29권3호
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• pp.316-325
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• 2010

The purpose of this study was to analyze elementary school teacher' expectation and reality before and after science experiment in-service training program. The surveys for before and after in-service training were conducted among 231 elementary school teachers who participated for science experiment in-service training. 5 elementary school teachers who took part in surveys were interviewed after training. The results of this study are as follows: First, teachers' interest for science increased regardless of willingness to training participation through science experiment training. Second, discussion for science teaching strategies were not enough while the training recognized with experiments and lecture of instructors mainly. Third, teachers prefered alternative experiments and practical experience of experiments to lecture and basic experiments based on textbook. Forth, assessment of teachers in training must be improved.

• 유통과학연구
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• 제13권9호
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• pp.29-36
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• 2015

Purpose - The purpose of this study is to examine the influence of effective role-play and training on employee education satisfaction and customer orientation. Evidence of the suggested objective is obtained by monitoring the effectiveness of hotel service training. Research design, data, and methodology - Data were collected from 280 role-play sessions performed in a Korean Hotel and examined using a frequency analysis, reliability/validity assessments, correlation analysis, and regression analysis using SPSS 19.0. Results - 1) Entrepreneurs and training instructors should enthusiastically apply service education in order to enhance each employee d evaluation in terms of customer satisfaction and customer orientation. 2) The most effective factor on customer satisfaction and orientation is the instructor's qualifications. 3) Since a higher level of education-training satisfaction leads to better customer orientation, effective education-training is essential to achieve this result. Conclusions - The study was able to obtain practical evidence that can confirm that service education-training through role-play positively affects employee customer service orientation. In future advanced research on training effects on customer orientation, various internal factors of a business should also be considered.

• 영재교육연구
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• 제24권3호
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• pp.379-398
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• 2014

본 연구에서는 예술영재 담당 교사들의 연수 현황 및 연수에 대한 인식을 조사하여 실효성 있는 연수를 운영하기 위한 방안을 모색하고자 하였으며, 연구결과에 따른 결론은 다음과 같았다. 첫째, 응답자의 약 49.4%는 예술영재교육 관련 연수 경험이 없는 것으로 나타났으며, 연수경험 없이 영재를 지도하고 있는 교사도 있는 것으로 분석되었다. 또한 일반적으로 기초 연수를 중심으로 이루어지고 있으며, 연수자가 직접 프로그램을 개발 해 볼 수 있도록 구성된 수업내용은 미흡하였던 것으로 분석되었다. 둘째, 예술영재교육 연수 운영 시 연수지역의 접근성을 고려하고, 연수에 대한 사전 홍보와 정보의 제공이 반드시 필요한 것으로 시사되었다. 셋째, 실효성 있는 예술영재교육 연수를 위해 '연수강사진의 전문성 확보'와 '연수 유형의 다양화', '연수기관 및 연수 운영진의 전문성 확보'가 연수 운영측면에서 중요한 요소라고 인식하고 있었다. 넷째, 연수 프로그램 측면에서 현장 적용이 가능한 교육 프로그램의 제공과 기초, 심화, 전문 등 연수 종류에 따른 차별화된 프로그램 개발, 연수 내용의 다양성을 중요한 요소로 인식하고 있었으며, 연수 환경 측면에서 교통과 연수시설의 편의성이 가장 중요한 요소로 인식하고 있는 것으로 나타났다. 따라서 향후 실효성 있는 예술영재교육 연수가 되기 위해서 예술영재교육의 특성을 반영하여 차별화된 연수모형과 현장적용이 가능한 연수 커리큘럼이 개발 및 보급되어야 하며, 효율적인 연수 환경이 조성되어야 할 것이다.

• 한국조리학회지
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• 제14권4호
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• pp.306-316
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• 2008

The purpose of this study is to identify how and job satisfaction and job training affect service quality and to offer strategic tools for enhancing competitiveness of the food service business industry. To fulfill this purpose, this study utilized a factor analysis, frequence test, a reliability analysis and a covariance structure analysis. The results of the analyses show that one dimension such as "job training" influenced service quality. This means that restaurants should put more focus on job training to improve service quality for customers.

• 한국환경교육학회지:환경교육
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• 제8권1호
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• pp.138-150
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• 1995

The quality of environmental education in school depends on the quality of environment teacher, who develops his/her ability through avalible courses such as in-service training and communication et al. This study was performed with the questionnaire to 179 teachers who participated in certificate in-service training for [Environment] subjects on winter of '95 and summer of '96. The questionnaire included 28 items, which could be categorized 5 parts : the environmental consciousness of teachers, their awareness of environmental education in schools, the reason of participation, the limits and requirements of learning field, avalible teaching and learning methods. The improvements and suggestions derived from this study are summarized as follows: First, it is necessary to differentiate in-service training concerning environment, because the motive of teacher's participation is diverse and is not always suitable to the purpose of certificate in-service training for [Environment] subjects. Second, the teaching contents and programs of certificate in-service training for [Environment] subjects have to be various according to the characteristics and major subjects of teachers. Third, it deserves special emphasis that the field trips and survey for the experiential study in field is supplemented in the teaching contents and programs of certificate in-service training for [Environment] subjects. Also, it is necessary to strengthen the environmental ethics and philosophy in the teaching contents and programs.

• 산업경영시스템학회지
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• 제45권4호
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• pp.210-216
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• 2022

The army is concerned about the decrease in enlistment resources due to the low birth rate and the weakening of military combat power due to the shortening of the military service period. Now, the military's quantitative growth is no longer limited and it is a time for qualitative growth. To this end, the Army has been applying the Israeli learning method Havruta to recruit training to improve the quality of training since 2019. After applying Havruta, several scholars have studied the effect of recruit training applying Havruta. As a result, it was verified that recruit training applying Havruta improves the inner motive, creativity, and military service value of trainees. This study investigated how trainees' inner motive, creativity, and military service value affect their satisfaction and achievement. In addition, it was studied whether the effect of recruit training applied with Havruta on achievement differs according to the educational background (high school graduate or higher) and military family (professional soldiers within 4th degree) of the trainees. To this end, a survey was conducted on 472 recruits, and the structural relationship between each variable and the moderating effect were analyzed using the structural equation model. As a result of the study, military service value did not affect training satisfaction. Also, there was a difference in the effect of creativity on training satisfaction according to the educational background of new recruits, and there was a difference in the effect of military service value on training satisfaction and training achievement according to military family members. The purpose of this study is to contribute to the improvement of the army's recruit training development plan and effective training system.

• 대한전기학회:학술대회논문집
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• 대한전기학회 2004년도 하계학술대회 논문집 B
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• pp.863-865
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• 2004

• 한국항행학회논문지
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• 제15권6호
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• pp.1082-1097
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• 2011

본 연구는 서비스 교육이 항공서비스학과 학생들의 자기효능감과 서비스 지향성에 미치는 영향에 대해 연구하였으며 이를 통해 항공서비스 전공 학생들에 대한 효과적이고 실무중심적인 서비스교육을 실시하는데 그 목적이 있다. 선행연구를 바탕으로 서비스 교육은 크게 서비스 능력 교육과 서비스 성향 교육으로 구분하였으며 자기효능감은 인지적, 정서적, 사회적 자기 효능감의 하위요인으로 구분하였다. 서비스 지향성은 결과 지향과 과정 지향의 두 가지 요인으로 연구하였다. 실증분석 결과 서비스 교육은 자기효능감에 긍정적인 영향을 미치며 특히 인지적 자기효능감에 큰 영향을 미치는 것으로 조사되었다. 그리고 서비스성향 교육은 서비스 지향성에 긍정적인 영향을 미치는 것으로 밝혀졌다. 그러나 자기효능감은 서비스 지향성에 영향을 미치지 못하는 것으로 나타나 자기효능감과 서비스 지향성은 유의한 관계를 가지지 않는 것으로 판명되었다.