• Title/Summary/Keyword: Service system

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Building up an IT Service Management System through the ISO 20000 Certification

  • Park, Jung-Hoon;Kim, Hwan-Min
    • International Journal of Knowledge Content Development & Technology
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    • v.2 no.2
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    • pp.31-45
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    • 2012
  • This study prepared a foundation to provide high-quality services in a stable and effective way to meet the customer expectations, by building up and establishing an ISO 20000 certified IT service management system and protecting the information assets from various threats through effective system operation that meets the requirements of international standards, in order to ensure the reliability and stability of NDSL public services provided by KISTI Information Service Center and to enhance the customer satisfaction.

T-Chord Ring System based on Overlay Network for Service Discovery and Delivery in MANET (MANET에서 서비스 발견 및 전달을 위한 오버레이 네트워크 기반의 T-Chord 링 시스템)

  • Han, Insung;Jeong, Hongsik;Park, Moosung
    • Journal of the Institute of Electronics and Information Engineers
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    • v.50 no.1
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    • pp.51-63
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    • 2013
  • Recently with base apply MANET with the application for the service discovery and delivery which are various techniques are being proposed the result of such MANET base research techniques from actual inside. This dissertation proposes T-Chord(Trustworthy-based Chord) Ring system for MANET to guarantees from such requirements. T-Chord Ring system in order to manage Efficiently the services which the mobile nodes provide is the service discovery system which uses P2P overlay network Technique in mobile environment. The system which is proposed MANET communications in order to accomplish a service discovery operation with physical network class and logical network class will be able to minimize problems from about MANET service discoveries, and uses the dispersive hash table technique for a service discovery and effectiveness of service discovery improves and will be able to guarantee the expandability of network size. The mobile nodes(mobile device) have a mobility from MANET and operate with service request node, service provide node and service transmit node. The mobile nodes will be able to elect cluster header using Trustworthy that was evaluated service request, provision and delivery in each other. The system which is proposed a service discovery and a delivery efficiently will compose the cluster head which will grow of P2P overlay networks and will be able to accomplish. The system which proposes from dissertation is composed of Trustworthy evaluations of MANET mobile nodes, service information collection which is dispersed and P2P overlay networks that composed of Chord algorithm modules which provide O(Log N) efficiencies. The system comparison evaluation analyzes an efficiency from the expandability side of effectiveness and the network of service discovery technique and the service discovery message over head, service discovery and delivery of former times and service discovery and delivery is excellent gives proof from MANET.

Performance Evaluation of Service-Aware Optical Transport System

  • Youn, Ji-Wook;Yu, Jea-Hoon;Yoo, Tae-Whan
    • ETRI Journal
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    • v.32 no.2
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    • pp.241-247
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    • 2010
  • We propose and experimentally demonstrate a service-aware optical transport system. The proposed service-aware optical transport system makes a flow based on service type and priority of traffic. The generated flow is mapped to a corresponding sub-${\lambda}$ for transport over an optical network. Using sub-${\lambda}$ provided by the centralized control plane, we could effectively provide quality-of-service guaranteed Ethernet service and best-effort service simultaneously in a single link. The committed information rate (CIR) traffic and best-effort traffic are assigned to different sub-${\lambda}s$. The bandwidth of the CIR traffic is guaranteed without being affected by violation traffic because the bandwidth is managed per each sub-${\lambda}$. The failure detection time and restoration time from a link failure is measured to be about 60 ${\mu}s$ and 22 ms, respectively, in the ring network. The measured restoration time is much smaller than the 50 ms industry requirement for real-time services. The fast restoration time allows the proposed service-aware optical transport system to offer high availability and reliability which is a requirement for transport networks.

A Study on the Development Direction of Export and Import Logistics Service in e-Trade (전자무역의 수출입 물류서비스 개발방향에 관한 연구)

  • Lee, Sang-Jin;Shin, Seung-Man
    • International Commerce and Information Review
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    • v.11 no.1
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    • pp.3-25
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    • 2009
  • These days international trade has been converting to e-Trade formation. At this point, Korea has been striving for the trade facilitation; reducing logistics cost and improving foreign competitiveness by computerization operations of the maritime transportation that logistics and customs clearance are involved. However, due to the substantial characteristic of logistics service, the necessity of flexible and various logistics service development using internet has been strongly suggested. In particular, the logistics service which could share documents related to international physical movement between shippers and logistics organization. In this regard, this study carried out interview to explore the problems of physical distribution service and to suggest development direction of e-logistics service. The reason why this survey carried out is that most of users want more effective e-logistic service that could diminish successively real expense decrease. After analysis of survey results, this paper presents the basic development direction and emphasis development subjects. Therefore, the basic direction is presented from four viewpoints; customer-oriented approach, service-oriented approach, total approach and step-by-step implementation. Furthermore six development subjects; web-based standard module development for small and medium forwarders, development of standard logistics ERP system, collaboration model between KTNET and KLNET, system improvement for real users, on-demand system building for SMEs and connection with legacy system have been required.

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Seamless Video Switching System for Service Compatible 3DTV Broadcasting

  • Kim, Sangjin;Jeon, Taehyun
    • ETRI Journal
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    • v.38 no.5
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    • pp.847-857
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    • 2016
  • Broadcasting services such as multi/single channel HDTV and 3DTV/2DTV use a multi-channel encoder that changes the bitrate and composition of the video service depending on the time. However, this type of multi-channel encoder could cause a longer latency owing to the variable bitrate and relatively bigger size of the buffers, which results in the same delay as in 3DTV even for a conventional DTV service. On the other hand, systems built based on separate encoders, each of which is optimized for the target service, might not have such latency problems. Nevertheless, there might be a distortion problem in the image and sound at the time of a switchover between two encoders with different output bitrates and group of picture structures. This paper proposes a system that can realize a seamless video service conversion using two different video encoders optimized for each video service. An overall functional description of the video service change control server, which is a main control block for the proposed system, is also provided. The experiment results confirm the seamless switchover and reduced broadcasting latency of DTV services compared with a broadcasting system composed of a multi-channel encoder system.

Comparison of Recognition on Introduction of Forest Welfare Service Voucher System (산림복지서비스 이용권 제도 도입에 관한 인식 특성 비교)

  • Kim, Seong-Hak;Seo, Jeong-Weon;Cho, Han-Sol
    • Journal of Korean Society of Rural Planning
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    • v.22 no.2
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    • pp.99-107
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    • 2016
  • Forest service government has been prepared a Forest welfare voucher service system base on published law on th Promotion Welfare Forest. The purpose of this research is study on domestic situation and set on direction of voucher service before started it. In particular, voucher service will be implemented to Forest service government's recreation facilities area, awareness of voucher service system of its users and operators need to be reveal, and also other government's similar voucher operator's opinions also investigate. From those results, it find out introduction factors of forest welfare services voucher system. Recognition investigating survey result shows that the ordinary people are interested in programs, the forest recreation experts are interested in 'Construction and utilization of forest infrastructure', other voucher's experts are interested in 'Training', and ordinary people are interested in 'voucher programs'. So each respondents' results are different in important factors of introducing welfare service voucher system.

Service Quality Characteristics and Performance In a University Hospital

  • Lee, Byoung-Chan;Lee, Chang W.
    • Proceedings of the Korea Inteligent Information System Society Conference
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    • 2001.01a
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    • pp.373-377
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    • 2001
  • This study is to examine the factors that influence the performances of service quality in university hospitals by investigating systematically the condition of service quality. A synthesis of the health care quality is conducted to identify physical quality, operating process quality, and human resources quality that relate to both the overall satisfaction and intention of revisit. Based on the proposed hypotheses, the relationships between the service quality factors and performance are examined using data collected from 167 patients in three hospitals, Korea. Reliability and validity tests are performed for examining its relationship with service quality in health care systems. Total eight independent variables with respect to three service quality levels and two dependent variables for performance are identified for relationships between service quality and performance in health care systems. The results provide health care managers with a managerial insight to the planning function of performance with service quality in health care systems as well as other operations (business, government, or other service organizations) systems. Implication of the study for theory, future studies, and practices are discussed.

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A Study on Safety Oriented System Design of Highway Advisory Radio Service (안전지향형 노변방송서비스 체계에 관한 연구)

  • Chung, Sung-Hak
    • Journal of the Korean Society of Safety
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    • v.24 no.5
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    • pp.113-121
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    • 2009
  • The objective of this study is to develop highway advisory radio service for road safety oriented system design of the point by regional groups or geographical distributions. To develop these highway advisory radio service, traffic information provided service areas, responds for incident and accident, and road condition in service sections based on traffic information of highway advisory radio service. This study contributes to service of traffic information for safety driving, which is transport congestion areas and recognition of traffic congestion status in advanced traffic information service. As result of this study, systematic design of the advanced highway and traffic safety guides to management systems by highway advisory radio service.

Utilization of Computer System for Outpatient's Dispensing Affairs in Hospital Pharmacy (병원약국의 외래조제업무에 대한 컴퓨터의 이용)

  • Ro, Hwan-Seong
    • Journal of Pharmaceutical Investigation
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    • v.23 no.2
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    • pp.97-102
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    • 1993
  • Hospital pharmacy services are divided into dispensing affairs for inpatients and outpatients, pharmaceutical service, stock control, intravenous admixture service, drug information service, pharmacokinetic consultation service, education and research work, etc. But among those affairs, dispensing affair for outpatient is perceived as the most important work in Korea, because it is linked directly with hospital service for patients. Therefore, total computer system for dispensing area was adopted from opening point of hospital in 1989 in Asan Medical Center. Utilization of computer system for outpatient dispensing area is as follows; 1) Order communication system of prescription by Total Hospital Information System, 2) Automatic print-out system of direction for use by sticker connected with on-line net work, 3) Use of automatic tablet counting and packaging machines connected with on-line net work. Those computer system resulted in curtailment of pharmacy manpower and shortening of waiting-time for outpatient.

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Development of Range Sensor Based Integrated Navigation System for Indoor Service Robots (실내용 서비스 로봇을 위한 거리 센서 기반의 통합 자율 주행 시스템 개발)

  • Kim Gunhee;Kim Munsang;Chung Woojin
    • Journal of Institute of Control, Robotics and Systems
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    • v.10 no.9
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    • pp.785-798
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    • 2004
  • This paper introduces the development of a range sensor based integrated navigation system for a multi-functional indoor service robot, called PSR (Public Service Robot System). The proposed navigation system includes hardware integration for sensors and actuators, the development of crucial navigation algorithms like mapping, localization, and path planning, and planning scheme such as error/fault handling. Major advantages of the proposed system are as follows: 1) A range sensor based generalized navigation system. 2) No need for the modification of environments. 3) Intelligent navigation-related components. 4) Framework supporting the selection of multiple behaviors and error/fault handling schemes. Experimental results are presented in order to show the feasibility of the proposed navigation system. The result of this research has been successfully applied to our three service robots in a variety of task domains including a delivery, a patrol, a guide, and a floor cleaning task.