• Title/Summary/Keyword: Service supply chain management

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A Case Study on Effective SCM Establishment of C Corporation under e-Business Environment (e-비즈니스 환경에서의 C기업의 효과적인 SCM 구현에 관한 사례 연구)

  • 이영민;주상호
    • Proceedings of the Korea Inteligent Information System Society Conference
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    • 2002.05a
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    • pp.213-221
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    • 2002
  • e-비지니스환경에서의 SCM의 성공적인 추진을 위해서는 우선 e-business 전략과 Supply Chain 관리 전략의 상하 연계, 조직측면에 있어서의 경영자의 변화에 대한 혁신 능력과 리더쉽, 조직 구성원들과의 비전 공유, 저보기술(IT)을 활용한 보다 차별화된 서비스가 제공되어야 한다. 본 연구는 C기업의 사례로 통해, 기존의 SCM 기법에서 정보기술(IT)의 급속한 발달과 인터넷의 급속한 보급, 그리고 e-비지니스의 등장으로 인하여 경영환경의 변화라는 새로운 패러다임 하에서 다수의 경쟁기업, 정보 네트워크시스템 기반에서 보다 효과적으로 기업과 고객에게 대응하기 위한 기업의 구체적이고 실무적인 전략 측면에서 다루어 보았다는 데 그 의의가 있다. 소비재, 생활용품에 있어서 보다 빠른 납기, 보다 전문적이고 다양화되고 있는 고객의 욕구를 충족시키기 위해 제조기업 측면에서 어떻게 기존의 조직구조 및 업무 프로세스를 혁신 할 것인가를 실제 사례를 통하여 연구함으로써 동종 산업체나 또는 기업의 실무자들에게 있어 큰 도움이 될 것이다.

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Model and Algorithm for Logistics Network Integrating Forward and Reverse Flows (역물류를 고려한 통합 물류망 구축에 대한 모델 및 해법에 관한 연구)

  • Ko Hyun Jeung;Ko Chang Seong;Chung Ki Ho
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2004.10a
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    • pp.375-388
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    • 2004
  • As today's business environment has become more and more competitive, forward as well as backward flows of products among members belonging to a supply chain have been increased. The backward flows of products, which are common in most industries, result from increasing amount of products that are returned, recalled, or need to be repaired. Effective management for these backward flows of products has become an important issue for businesses because of opportunities for simultaneously enhancing profitability and customer satisfaction from returned products. Since third party logistics service providers (3PLs) are playing an important role in reverse logistics operations, the 3PLs should perform two simultaneous logistics operations for a number of different clients who want to improve their logistics operations for both forward and reverse flows. In this case, distribution networks have been independently designed with respect to either forward or backward flows so far. This paper proposes a mixed integer programming model for the design of network integrating both forward and reverse logistics. Since this network design problem belongs to a class of NP-hard problems, we present an efficient heuristic based on Lagrangean relaxation and apply it to numerical examples to test the validity of proposed heuristic.

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A Study on the comparison between MS-SQL and ALTIBASE in EPCIS (EPCIS에서 MS-SQL과 ALTIBASE의 비교에 관한 연구)

  • Dan, Da;Song, Young-Keun;Kwon, Dae-Woo;Lee, Doo-Yong;Li, Zhong-Shi;Lee, Chang-Ho
    • Journal of the Korea Safety Management & Science
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    • v.12 no.2
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    • pp.161-166
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    • 2010
  • EPC Information Services (EPCIS) is an EPCglobal standard designed to enable EPC-related data sharing within and across supply chain. The EPCIS standard defines standard interfaces to enable EPC-related data to be captured and subsequently to be queried using a set of service operations and an associated data model. There are two kinds of EPCIS data: event data and master data. Event data is created in the process of carrying out business processes. Traceability of goods across supply chain is based on event data. Therefore, each company must have an event data. This study compared he difference between MS-SQL(DRDBMS) and ALTIBASE(MMDBMS) for data storage. We compared the difference between two database management in many respects such as insert time and select time. We come to a conclusion that ALTIBASE is more efficient than MS-SQL.

A theoretical study on the concept of supply chain management and strategic implications (통합적 공급체인관리의 개념과 전략적 의의에 관한 이론적 연구)

  • 장경수
    • The Journal of Information Technology
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    • v.2 no.1
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    • pp.65-78
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    • 1999
  • Nowadays, SCM(supply chain management) is recognized as a efficient way to overcome the limits of asset and capability of one fun through the synergy effects comes from strategic alliance. Traditionally material management and logistics are recognized as a simple functional activity. But as the importance and needs of customer service are increased, gradually these activities are given to strategic role of cutting off the cost and increasing the sales. But unlike traditional alliance, for example technology alliance or holding facility in common, SCM has many difficulties in action because of differences in organization structure and management system between two firms. So in this paper, I will review literatures about the concept and constructing factor of SCM, the conditions for effective doing and strategic implications.

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Applying Ubi-SERVQUAL to Assessing the Quality of Ubiquitous Service Scenarios (Ubi-SERVQUAL을 활용한 시나리오상의 유비쿼터스 서비스 품질 평가)

  • Kwon, Oh-Byung;Kim, Ji-Hoon
    • Journal of the Korean Operations Research and Management Science Society
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    • v.32 no.1
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    • pp.1-13
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    • 2007
  • Nowadays, ubiquitous computing services begin to be suggested from a few domains such as supply chain, logistics, and location-based services. However, to what extent the services will be successful is hard to be estimated, mainly because a sophisticated service evaluation method focusing on the ubiquitous computing perspective has not been supplied. Hence, this paper alms to build a model to assess the quality of ubiquitous computing service. To do so, an amended model, Ubi-SERVQUAL, is applied to assess the service quality mentioned in ubiquitous computing scenarios. According to the Ubi-SERVQUAL, we found that an actual service with higher quality should consider reliability. responsiveness, assurance and empathy in order to increase customer satisfaction, computer system's intimacy with users and trust.

A Study on the Impact of Service Quality on the Customer Satisfaction in the Business-to-Consumer(B2C) E-Commerce (전자상거래 서비스품질이 고객만족에 미치는 영향에 관한 연구)

  • 송광석;유한주
    • Journal of Korean Society for Quality Management
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    • v.29 no.4
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    • pp.116-132
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    • 2001
  • The world wide web has been growing rapidly. Due to the development, many companies are using the e-commerce through the web as an another tool for the their deal with customers. The internet is utilized as the new distribution business and channel for the most companies. This innovative changes made many people to purchase products through the web. However, there are a lot of problems during the process of supply chain channels. This research is about the impact of service quality on the customer satisfaction in the business-to-consumer(B2C) e-commerce. It was performed by utilizing the methodology for measuring the degree of service quality which has been adopted in the service quality research area. The quality of service is made up of six dimensions(factors): reliability, responsiveness, assurance, empathy, tangible, and convenience. Therefore, we studied the influence of these six factors upon the customer satisfaction, and the results will be summarized.

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Order allocation policy in Multiple Product Supplier environment (Multiple Product Supplier 환경에서 주문할당 정책)

  • Hong, Eun-Soo;Kang, Kyung-Sik
    • Journal of the Korea Safety Management & Science
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    • v.18 no.4
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    • pp.185-193
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    • 2016
  • Now, many studies of industrial field are focusing on the whole optimization of SCM. But, the reason for making simultaneity of the whole system of SCM difficult is reduced scale of studies on ordering area in SCM reducing the complexity. It's an important issue how to allocate orders in the environment of many suppliers under special situation. Through this thesis, this research intends to expect systematic and arranged supply of distribution area which can make a decision while allocating product orders and quantity and maintaining service standard suggested by minimizing total purchase costs.

An Empirical Study on the Determinants of Supply Chain Management Systems Success from Vendor's Perspective (참여자관점에서 공급사슬관리 시스템의 성공에 영향을 미치는 요인에 관한 실증연구)

  • Kang, Sung-Bae;Moon, Tae-Soo;Chung, Yoon
    • Asia pacific journal of information systems
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    • v.20 no.3
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    • pp.139-166
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    • 2010
  • The supply chain management (SCM) systems have emerged as strong managerial tools for manufacturing firms in enhancing competitive strength. Despite of large investments in the SCM systems, many companies are not fully realizing the promised benefits from the systems. A review of literature on adoption, implementation and success factor of IOS (inter-organization systems), EDI (electronic data interchange) systems, shows that this issue has been examined from multiple theoretic perspectives. And many researchers have attempted to identify the factors which influence the success of system implementation. However, the existing studies have two drawbacks in revealing the determinants of systems implementation success. First, previous researches raise questions as to the appropriateness of research subjects selected. Most SCM systems are operating in the form of private industrial networks, where the participants of the systems consist of two distinct groups: focus companies and vendors. The focus companies are the primary actors in developing and operating the systems, while vendors are passive participants which are connected to the system in order to supply raw materials and parts to the focus companies. Under the circumstance, there are three ways in selecting the research subjects; focus companies only, vendors only, or two parties grouped together. It is hard to find researches that use the focus companies exclusively as the subjects probably due to the insufficient sample size for statistic analysis. Most researches have been conducted using the data collected from both groups. We argue that the SCM success factors cannot be correctly indentified in this case. The focus companies and the vendors are in different positions in many areas regarding the system implementation: firm size, managerial resources, bargaining power, organizational maturity, and etc. There are no obvious reasons to believe that the success factors of the two groups are identical. Grouping the two groups also raises questions on measuring the system success. The benefits from utilizing the systems may not be commonly distributed to the two groups. One group's benefits might be realized at the expenses of the other group considering the situation where vendors participating in SCM systems are under continuous pressures from the focus companies with respect to prices, quality, and delivery time. Therefore, by combining the system outcomes of both groups we cannot measure the system benefits obtained by each group correctly. Second, the measures of system success adopted in the previous researches have shortcoming in measuring the SCM success. User satisfaction, system utilization, and user attitudes toward the systems are most commonly used success measures in the existing studies. These measures have been developed as proxy variables in the studies of decision support systems (DSS) where the contribution of the systems to the organization performance is very difficult to measure. Unlike the DSS, the SCM systems have more specific goals, such as cost saving, inventory reduction, quality improvement, rapid time, and higher customer service. We maintain that more specific measures can be developed instead of proxy variables in order to measure the system benefits correctly. The purpose of this study is to find the determinants of SCM systems success in the perspective of vendor companies. In developing the research model, we have focused on selecting the success factors appropriate for the vendors through reviewing past researches and on developing more accurate success measures. The variables can be classified into following: technological, organizational, and environmental factors on the basis of TOE (Technology-Organization-Environment) framework. The model consists of three independent variables (competition intensity, top management support, and information system maturity), one mediating variable (collaboration), one moderating variable (government support), and a dependent variable (system success). The systems success measures have been developed to reflect the operational benefits of the SCM systems; improvement in planning and analysis capabilities, faster throughput, cost reduction, task integration, and improved product and customer service. The model has been validated using the survey data collected from 122 vendors participating in the SCM systems in Korea. To test for mediation, one should estimate the hierarchical regression analysis on the collaboration. And moderating effect analysis should estimate the moderated multiple regression, examines the effect of the government support. The result shows that information system maturity and top management support are the most important determinants of SCM system success. Supply chain technologies that standardize data formats and enhance information sharing may be adopted by supply chain leader organization because of the influence of focal company in the private industrial networks in order to streamline transactions and improve inter-organization communication. Specially, the need to develop and sustain an information system maturity will provide the focus and purpose to successfully overcome information system obstacles and resistance to innovation diffusion within the supply chain network organization. The support of top management will help focus efforts toward the realization of inter-organizational benefits and lend credibility to functional managers responsible for its implementation. The active involvement, vision, and direction of high level executives provide the impetus needed to sustain the implementation of SCM. The quality of collaboration relationships also is positively related to outcome variable. Collaboration variable is found to have a mediation effect between on influencing factors and implementation success. Higher levels of inter-organizational collaboration behaviors such as shared planning and flexibility in coordinating activities were found to be strongly linked to the vendors trust in the supply chain network. Government support moderates the effect of the IS maturity, competitive intensity, top management support on collaboration and implementation success of SCM. In general, the vendor companies face substantially greater risks in SCM implementation than the larger companies do because of severe constraints on financial and human resources and limited education on SCM systems. Besides resources, Vendors generally lack computer experience and do not have sufficient internal SCM expertise. For these reasons, government supports may establish requirements for firms doing business with the government or provide incentives to adopt, implementation SCM or practices. Government support provides significant improvements in implementation success of SCM when IS maturity, competitive intensity, top management support and collaboration are low. The environmental characteristic of competition intensity has no direct effect on vendor perspective of SCM system success. But, vendors facing above average competition intensity will have a greater need for changing technology. This suggests that companies trying to implement SCM systems should set up compatible supply chain networks and a high-quality collaboration relationship for implementation and performance.

CPFR : A Case Study in Mobile Industry (전략적 협업방법론 고찰 : 모바일 산업 사례연구)

  • Kim, Hyoungtae
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.38 no.1
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    • pp.8-14
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    • 2015
  • In this paper, even though there exist various problems to be solved in SCM field, we focus on problems arising from demand-supply discrepancy and introduce the concept of CPFR (Collaboration Planning Forecasting and Replenishment) as one solution for outstanding problems. Furthermore, by presenting a real CPFR project case between the S Company and V Company, we try to help potential benefactors of CPFR in two aspects : 1) how to implement CPFR, and 2) what they can expect from CPFR.

The Third-Party Logistics Provider's Preference on Home Delivery Company (제3자물류업체의 택배사 선호에 관한 연구)

  • Park, Sang-June;Lee, Seung-Soo
    • Journal of the Korean Operations Research and Management Science Society
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    • v.34 no.1
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    • pp.123-132
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    • 2009
  • Third Party Logistics (TPL) providers offer outsourced logistics services to companies for part or sometimes all of their supply chain management. Although TPL market is increasing rapidly and drawing much attention from various aspects, it is not easy to find the researches dealing with relations between TPL providers and home delivery companies dealing with small-sized cargo. This study focused on service dimensions which TPL providers consider when they choose a home delivery company. In this paper, we found five factors of service dimensions including delivery charge, logistics management shills, partnership, and then investigated which dimensions affect TPL providers' preference. In addition, we showed that the logistics management skills are more important than the delivery charge which has commonly been considered the most important factor. This study offers managerial insights on TPL providers' prefer once which we can hardly find in theoretical and practical perspective.