• 한국산학기술학회:학술대회논문집
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• 한국산학기술학회 2009년도 추계학술발표논문집
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• pp.427-431
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• 2009

취업박람회에서 참관객에게 제공되고 있는 박람회의 서비스품질, 가치, 그리고 만족 등의 이론적 배경을 바탕으로 인과관계를 나타내는 구조적 관계를 분석하였다. 개최 도시의 지각된 품질 요인은 정보의 확신성, 인적서비스, 접근성, 물리적 환경 그리고 관광매력성의 총 5개의 요인으로 총 16개의 항목을 Likert 5점 척도로 측정하였으며, 변수들의 집중 타당도와 판별 타당도를 확보하였다. 분석결과 관광매력성, 물리적환경, 인적서비스, 정보의 확신성 순으로 취업박람회 참가자의 지각된 가치에 영향을 미치는 것으로 나타났다. 이러한 연구결과는 박람회 주최자가 사용자 관점에서 좀 더 효율적으로 행사를 준비함과 동시에 참가 업체의 보다 나은 서비스 지원으로 기업의 가치인식 제고에도 기여할 것으로 기대된다.

• 한국멀티미디어학회논문지
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• 제19권6호
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• pp.1052-1064
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• 2016

For effective management and processing for civil affairs, online public services are in operation in every administrative organizations. However, due to the lack of links in each government departmental business processes on e-Government system, the satisfaction of the civil petitioners has not improved. In this paper, we propose an improved business process for the implementation of one-stop integrated civil affairs and suggestions services on e-Government system to reduce the time and cost for processing civil affairs and to improve the efficiency of the public services by cutting down the cost and time. This paper also suggests the ways to improve the quality of public service through redesigning civil affairs processing in the light of integrated system for the civil affairs and its suggestion.

• Journal of information and communication convergence engineering
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• 제12권1호
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• pp.14-18
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• 2014

A recent major development in computer technology is the advent of wearable computer systems. Wearable computer systems employ a wireless universal serial bus (WUSB), which refers to a combination of USB with the WiMedia wireless technical specifications. In this study, we focus on an integrated system of WUSB over wireless body area networks (WBANs) for wireless wearable computer systems. However, current WBAN MACs do not have well-defined quality of service (QoS) mapping and resource allocation mechanisms to support multimedia streams with the requested QoS parameters. To solve this problem, we propose a novel QoS-aware time slot allocation method. The proposed method provides fair and adaptive QoS provisioning to isochronous streams according to current traffic loads and their requested QoS parameters by executing a QoS satisfaction algorithm at the WUSB/WBAN host. The simulation results show that the proposed method improves the efficiency of time slot utilization while maximizing QoS provisioning.

• 한국경영과학회:학술대회논문집
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• 한국경영과학회/대한산업공학회 2003년도 춘계공동학술대회
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• pp.494-501
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• 2003

Web casting has become an important opportunity to apply the user-centered concept to broadcasting because it provides real-time interactive service through time and space. It is also necessary to have a new understanding about user who is not a passive viewer any more but an active user. The amount and quality of contents are also important, but usability is a competitive factor as well as the fundamental customer services that have user best experience at the site. Nevertheless most of web casting sites show the low level of usability. In this study we had a comparative evaluation among these sites, MBC, KBS and SBS, which are the representative broadcasting systems. The tests were carried out as heuristic evaluation and usability testing. We analyzed causes and problems of web usability for customer satisfaction and reliability exaltation, and expected the basic knowledge of developing and improving sites.

• 한국경영과학회:학술대회논문집
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• 대한산업공학회/한국경영과학회 2000년도 춘계공동학술대회 논문집
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• pp.86-89
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• 2000

통신 서비스에 대한 고객만족은 경쟁력의 원천이 되고 통신사업자는 이를 가장 효과적으로 개선할 수 있는 방법을 지속적으로 찾는다. 고객만족이 외부에서 측정되는 품질지표라면, 통신사업자의 내부 프로세스 성과지표, 통신서비스의 품질이나 성능 지표들은 내부 품질지표 이다. 본 고에서는 경쟁시장에서 소비자의 선택권이 강화된 시기에 통신사업자가 고객가치 향상을 위한 노력의 결과인 외부 고객만족도 (CSI) 조사 결과와 내부 서비스품질지수 (QOSI) 측정 결과를 상호 연계하여 분석하는 틀을 제시하고, 한정된 경영자원(인적, 물적) 투입의 우선순위 결정에 활용은 물론 고객만족도의 변화를 예측할 수 있는 방안을 개념화하고 적용모형을 예시하였다.

• 한국철도학회:학술대회논문집
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• 한국철도학회 2010년도 춘계학술대회 논문집
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• pp.1320-1327
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• 2010

This study is designed to provide a facilitation program of the railroad tourist business that the bicycle is connected with the railroad. The sustainable growth will be achieved thorough the green growth being able to coexist with environment. To deal with the transportation problems -the environmental pollution caused by a large number of cars and the energy depletion, the traffic congestion- in our society is the prerequisites for the green growth. There is the need focusing on the expansion of the green network and the policy implementation of utilizing the bicycle, the formulation of the social consensus for environmental preservation. This provides the opportunity that we create the customer values and reinforce the firm's competitiveness. This study is to propose the plan for accelerating the tourism business connected to the bicycle, and to contribute to the government policy, to boost the green image of the railroad. Approaching in the strategic way to increase the customer's value and environmental preservation, this study will contribute to providing high quality customer service for both of the business performance and the customer satisfaction.

• Journal of Computing Science and Engineering
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• 제4권2호
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• pp.153-172
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• 2010

Wireless mobile multimedia communications have been greatly increased in the number of users, diversity of applications and interface technologies. Wireless mobile networks are being evolved and integrated into IP based core network, so it is necessary to provide sufficient QoS (Quality of Service) mechanism to provide enhanced user's satisfaction. In this paper, we propose a new adaptive QoS mechanism based on utility function borrowed from the field of microeconomics, call setup and handover signaling mechanism integrating QoS and mobility management. Through a simulation, we show that adaptive resource allocation based on user preferences can be realized in the wireless mobile network with some considerations.

• 한국정보과학회:학술대회논문집
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• 한국정보과학회 2006년도 가을 학술발표논문집 Vol.33 No.2 (D)
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• pp.460-465
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• 2006

멀티미디어 Application의 QoS(Quality of Service) 를 보장하기 위해서 유선 망 에서도 종단간 자원을 예약하는 방법을 쓰거나 서비스 차등을 위해서 서비스 차등 클래스를 두어서 차등 서비스로 멀티미디어 Application의 QoS를 보장한다. 현재 광범위하게 퍼져 있는 무선 Network에서도 멀티미디어 Application QoS가 중요한 이슈 이고 유선망은 무선망과 달리 망 자체의 Error rate이 더 높기 때문에 더 민감하게 QoS를 보장 해야 할 것이다. 이 논문에선 무선망인 Cellular network에서 Application QoS를 보장하기 위해서 자원을 어떻게 활용할 것인지에 대한 방법을 제시하고자 한다.

• 한국산업정보학회논문지
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• 제8권1호
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• pp.1-8
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• 2003

There are many statistical evaluation methods, A more technical Perspective is needed in estimating the effect of the Manufacturing Process for improving the Productivity, Process network analysis is a technique which has the potentiality for a wire use to improve the manufacturing process which other techniques can't be used to analyze effectively. The concept of six sigma plan was developed and pursued by Motorola to improve the process control. The goals of six sigma plan are established on the foundation of customer satisfaction such as Quality, Cost Delivery and Service This paper presents how to improve the manufacturing process by statistical process control for the evaluation of six sigma level.

• 가족자원경영과 정책
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• 제13권2호
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• pp.65-83
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• 2009

The purposes of this study were to analyze the needs for the balance of work-family and to provide the related policies for dual worker family. We focused on the life area of educare and school. Data were collected from 197 working mothers who have 1 or more children under age 10. The findings were: 1) after-school programs, holidays on every alternate Saturday, arbitrary no school days were not appropriate to the working parents' everyday life patterns, so the paradigm and practical conditions should be adapted to the needs of working parents. 2) the most working parents depended on the kindergarden, but the parents' satisfaction with the quality of service, time duration, the human resource of educare teacher was not sufficient, so these issues should be discussed more profoundly.