• Title/Summary/Keyword: Service quality satisfaction

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Recommendation using Context Awareness based Information Filtering in Smart Home (스마트 홈에서 상황인식 기반의 정보 필터링을 이용한 추천)

  • Chung, Kyung-Yong
    • The Journal of the Korea Contents Association
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    • v.8 no.7
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    • pp.17-25
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    • 2008
  • The smart home environment focuses on recognizing the context and physical entities. And this is mainly focused on the personalized service supplied conversational interactions. In this paper, we proposed the recommendation using the context awareness based information filtering that dynamically applied by the context awareness as well as the meta data in the smart home. The proposed method defined the context information and recommended the profited service for the user’s taste using the context awareness based information filtering. Accordingly, the satisfaction of users and the quality of services will be improved the efficient recommendation by supporting the distributed processing as well as the mobility of services. Finally, to evaluate the performance of the proposed method, this study applies to MovieLens dataset in the OSGi framework, and it is compared with the performance of previous studies.

Study on Effect about The Determinants of Happiness to The Local Residents of Their Cognition of Health (행복결정요인이 지역주민 건강인식에 미치는 영향 연구)

  • Nam, Hee-Eun;Baek, Jeong-Won;Ryu, Ji-Sun
    • The Korean Journal of Health Service Management
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    • v.5 no.4
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    • pp.53-63
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    • 2011
  • This study focused on 'The Health' which should considered as a precondition for the local residents by reinvestigating the indicators of happiness after Young-Do ward formulate a community social welfare plan. There is purpose of this study as below. I searched an general attribute and the indicators of happiness, then looked how does results from questions about health and factors of the indicators of happiness can affects the health with some kinds of elements. Five hundred people from the inhabitants of Young-Do ward who is living in Young-Do district were separated by using the random sampling method as the subject of the study. The investigation took effect from October to November of 2010 and an investigator visited the inhabitants of a ward with structured questionnaire. An investigator had one-on-one talk with inhabitants of Young-Do ward while the investigation and I also collected the data through self-administered questionnaire as well. I found the physical elements influence in the health much more than the outside factors from the study. Higher satisfaction of their career, relationship between friends and co-workers, work environment and married life reflects the fact that higher self-contentment means high quality health level.

A proxy driving system supporting user convenience and system efficiency (사용자 편의성과 시스템 효율성을 지원하는 대리운전 시스템)

  • Koh, Jeong-Gook
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.16 no.8
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    • pp.1725-1733
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    • 2012
  • This paper describes the design and implementation of a 3-tiered proxy driving system utilizing smartphones. This system provides customers with a convenient request facility, and enables proxy drivers to provide a prompt service based on customer's location information. Implemented system supports two methods such as the existing phone-call and the online requesting method using smartphones. Performance analysis shows that the higher the ratio of online requests, the greater the effect of decreasing of phone jockey's workloads and the reduction of request processing time through the automation of receipt and processing. From a proxy driver company's standpoint, this system minimizes the increase of phone jockeys, and improves customer satisfaction through good service quality. This system also helps the company reduce the cost and increase the market share.

Ice Hockey Research Data Platform from Official Records Data and Verification

  • Jin, Seung-kyo;Jang, Ji-hyun;Kim, Hye-young;Kim, Sun-tae
    • International Journal of Knowledge Content Development & Technology
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    • v.9 no.4
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    • pp.31-45
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    • 2019
  • In this study, a database was established by analyzing the record data research produced in ice hockey sports. The deployed data verification with Ice hockey reference service was demonstrated with ice hockey officials and players. This research utilized the data stored in the KNSU Datanest data repository and developed PDF parsers for batch processing of records. Among the types of records, the game summary, team roster, team statistics, and player statistics files were collected, and tables were extracted from the records. PDF records were converted to text in CSV format which are converted to DataFrame and loaded into the database. Out of the total 22 types of records, 4 types were constructed with OO data parsed as element values. Data verification has found no problems with the quality of the data deployed, showing a high satisfaction with providing 66 factors against the 30 factors provided by the service previously used.

A Study on the Evaluation of Dormitory Users' Satisfaction with Facility Operation Service System (고등학교 기숙사 운영시스템 만족도 평가에 관한 조사연구)

  • Chung, Yoo-Kyung;Ock, Jong-Ho
    • Journal of the Korean Institute of Educational Facilities
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    • v.16 no.2
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    • pp.27-36
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    • 2009
  • The Korean government has recently implemented the public policy, so-called the Dormitory-based Public High-School Operation. The policy aims at providing the community-based high-quality education for the high-school students in the regional areas including agricultural, sea-side, and mountainous territories. Since the schools will be open for 24 hours a day during a whole year, they need to develop educational programs after regular school hours and violence prevention systems to maintain stable surroundings for study. In doing so, it is required for the schools to set up a systematic dormitory operation & administration program reflecting the demands of the dormitory users. Most of the schools, however, have not experienced operating a dormitory, thereby do not have any clues to successfully build the dormitory system. The main objective of this research is not only to provide the information on the demands of the dormitory users and their concerns with the demands but also to suggest guidelines to better build the system through conducting questionnaire survey to the students in a currently operated dormitory-based high-school.

Effects of Burn-out on the Emotional Labor of Hair Designer (헤어디자이너의 감정노동이 소진에 미치는 영향)

  • Lee, Ji-Young;Ha, Kyung-Yun
    • Journal of Fashion Business
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    • v.16 no.4
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    • pp.186-199
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    • 2012
  • Most of employees in service area frequently and strongly experience job-stress caused by emotional labour than in general. This job-stress is supposed to incur employees' burn-out, which burn-out brings a lower service quality in various aspects of physical and spiritual hospitality. The purpose of this study is to identify the impacts of burn-out on emotional labour of hair designer, with 155 primary data from a sample of 200 employees of hair shop in Seoul and Gyeongnam area. The reliability and validity of the collected data were checked through the calculation of Cronbach's ${\alpha}$ and factor analysis. The empirical research made by regression analysis confirms that emotional labour significantly has a negative effect on burn-out of hair designer. Therefore, hypothesis presented to mediate the effect of burn-out on emotional labour of hair designer was supported in positive. Hopefully, this study contributes to hair business shops for setting up a management strategy on effective job-satisfaction of hair designer.

The Influence of IT based service environment and Emotional Commitment (IT 기반 서비스환경이 고객의 정서적 몰입에 미치는 영향)

  • Ryu, Jung-min;Seo, Yong-mo
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2015.10a
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    • pp.743-745
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    • 2015
  • The purpose of this study is to investigate the relationship between IT environment and commitment in online.The satisfaction of customers, who are in a servicescape, will be subject to many environmental stimulations. In particularly, the servicescapes of the store and the customer characteristics are important factors that affecting the emotional commitment of consumers. In this study, the servicescape that consumers evaluated can be divided into physical and social factors. Furthermore, how these factors can affect the emotional commitment through perceived service quality and social interaction will be studied as well. In addition, the moderating effects of the individual characteristics at the perception of servicescape, such as optimum stimulation level and social appropriateness will be studied together.

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Factors Related to Nursing Home Institutionalization of Elderly using Home Care Services (노인장기요양 재가서비스 이용자의 시설 입소 영향 요인)

  • Han, EunJeong;Hwang, RahIl;Lee, JungSuk
    • Journal of Korean Public Health Nursing
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    • v.30 no.3
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    • pp.512-525
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    • 2016
  • Purpose: Ageing in place may improve the quality of life of frail elderly and decrease their costs of services. The purpose of this study was to examine the factors that influence the institutionalization of elderly using home care services in a Korean long-term care insurance system. Methods: This study used the data of '2009 Satisfaction survey of Korean long-term care system'. The survey proceeded to use a sampling data based on region, level of long-term care need, and insurance type among the beneficiaries between August and September 2009. The onset dates of institutionalization of 1,095 participants were ascertained from long-term care insurance claim data. This study calculated the hazard ratio through the Cox Proportional Hazard Model. Results: A total of 176 subjects who were institutionalized in nursing homes were included. There were higher risks in the group that included those who were 85 years and over, had dementia or fracture, used home-visit nursing service, and were not supported by direct family. Conclusion: The results of this study have policy implications to supplement the home care service system and postpone nursing home institutionalization of elderly.

Influence of Electronic Word of Mouth on Visitor's Interest to Tourism Destinations

  • APRILIA, Fitri;KUSUMAWATI, Andriani
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.2
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    • pp.993-1003
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    • 2021
  • The contribution made by the tourism sector is strategic enough to provide job opportunities and increase the state's foreign exchange which will be followed by development in the information and technology sectors. The population of this study includes all domestic tourists who visit the Batu City Angkut Museum over 17 years of age and who have obtained information via eWOM from other tourists. Based on the measurement, a minimum of 160 respondents must be selected as the research sample. Non-probability sampling techniques are used to select samples. Social media had been used by companies to provide information, services, and products related to tourism, and it was utilized by tourists to share information about their traveling experiences. Nowadays, tourists have become more selective and critical in selecting their destinations as they have become good observant in finding adequate information about certain destinations before deciding to visit the place. This reaction can be influenced by positive eWOM communication, positive image, and trust given to certain tourist destinations. Therefore, improving the number of visits requires the management of certain tourism service companies to apply proper marketing strategy and provide various advantages and best service quality to attract more visitors and give satisfaction to visitors.

The Effects of University's Environments on Overall Service Quality, Service Value, and Student Satisfaction in Undergraduate Higher Education (대학 환경특성이 전반적 서비스품질, 서비스가치와 학생만족에 미치는 영향)

  • 이용기;장병집;박영균
    • Asia Marketing Journal
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    • v.4 no.1
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    • pp.77-100
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    • 2002
  • 본 연구는 대학 환경특성이 전반적 서비스품질, 서비스가치와 학생만족에 어떠한 영향을 미치는가에 대한 구조적 관계를 설정하고 이를 실증적으로 검증하였다. 저자들은 선행연구와 학생들과의 토의를 통하여 학생만족을 결정짓는 변수들을 24개로 선정하였다. 요인분석 결과, 교수/교육과정, 교육시설, 학내외 활동/위치, 교육지원서비스, 편의시설, 수업료의 6개 요인이 도출되었다. C 대학교의 463명의 학생으로부터 수집된 자료는 Lisrel 8.3을 이용하여 분석되었다. 실증분석 결과, 요약과 시사점은 다음과 같다. 첫째, 교육시설 요인이 전반적 서비스품질에 정(+)의 유의적 영향을 미치는 것으로 나타났다. 둘째, 학내외 활동/위치 요인이 전반적 서비스품질에 정(+)의 유의적 영향을 미치는 것으로 나타났다. 셋째, 교육지원서비스 요인이 전반적 서비스품질에 정(+)의 유의적 영향을 미치는 것으로 나타났다. 넷째, 교수/교육과정 요인이 전반적 서비스품질에 정(+)의 유의적 영향을 미치는 것으로 나타났다. 다섯째, 전반적 서비스품질이 지각된 서비스가치에 정(+)의 유의적 영향을 미치는 것으로 나타났다, 여섯째, 전반적 서비스품질이 학생만족에 정(+)의 유의적 영향을 미치는 것으로 나타났다. 일곱째, 지각된 서비스가치가 학생만족에 정(+)의 유의적 영향을 미치는 것으로 나타났다. 이러한 본 연구의 결과는 대학환경특성과 학생만족 간의 관계에 있어서 전반적 서비스품질과 서비스가치가 매개역할을 한다는 것을 의미하는 것이다. 연구의 마지막에서는 관리적 시사점과 미래의 연구방향이 제시되었다.

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