• 대한인간공학회지
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• 제31권1호
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• pp.23-32
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• 2012

Objective: This research proposes a methodology, which validates a grasp of the customers' emotions in the service design area. Background: As the era of service design has taken its approach, the need for a deliberate design that would reflect the customer's experience had emerged in the area of service. Therefore, a variety of methodologies has been adopted in the field of service design with the purpose of discovery of the customers' needs. Even though the importance of an emotion-sentient research of a service experience increases, its research progress remains to be inadequate in comparison to all the other areas. Method: Having had taken some resources from the emotional studies under other areas of expertise as a base, the concept of volatility of emotions has been introduced as the core element of this research, further followed by an elaboration of its special characteristics. The observation technique under Stakeholder's system: SOMC(Simultaneous Observation Method based on Cooperation) has been proposed in this study as it presents an effective way to grasp the concept of volatile emotions in contrast to the previously existent types of methodologies. Results: The SOMC rather supplements the existing research methods than substitutes the previous ones. In other words, although the existing research system allowed emotion detection, it was difficult to capture the change of momentary and fickle emotions. On the opposite, the SOMC provides a condition allowing a sufficient grasp of the customer's emotions and facilitates emotional capture. Conclusion: For that reason, it is hoped that this piece of research represents a valuable and effective approach in terms of grasping the true needs of the customers on the emotional level, which will in its turn contribute to the improvement of the service quality in the midst of a complicated service condition. Application: Moreover, the purpose of this research is that in its outcome it may serve as a sufficient contribution to the area of emotional studies within the field of service design.

• 한국경영과학회:학술대회논문집
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• 한국경영과학회 2003년도 추계학술대회 및 정기총회
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• pp.289-292
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• 2003

SME's (Small and Medium-sized Enterprises) have limited resources to build information systems on their own. We suggest what government need to do to support SME's, which includes establishing a one-stop service center, outsourcing of public service, and triggering strategy In order for the government support to be effective, it should serve SME's needs continuously and professionally.

• 디자인융복합연구
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• 제16권6호
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• pp.169-184
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• 2017

스마트폰과 같이 일상에서 이미 익숙하게 사용하는 제품이나 서비스에 있어 이미 드러난 사용자 니즈가 많은 만큼 드러나지 않는 니즈도 많아진다. '익숙한 불편함'을 알아채고 해결함으로써 기존의 제품 혹은 서비스에 대한 가치 확장의 기회를 끌어낼 수 있다. 숨은 니즈에 대한 다양한 연구들이 있었으며 그 결과 숨은 니즈에 대한 개념정의와 이를 알아내기 위한 방법들이 제시되었다. 그러나 기존 숨은 니즈에 관한 연구들은 주로 새로운 제품이나 서비스 개발에 초점이 맞춰져 있기 때문에 이미 익숙해진 사용에 있어서의 숨은 니즈를 다루기에는 어려운 점이 있다. 이에 익숙한 사용에서의 드러나지 않는 니즈에 대해 가설적으로 재정의하고 이를 알아내기 위해 새로운 방식으로 접근해보고자 한다. 숨은 니즈는 사용자의 표현 범위 밖에 존재하고 명백하게 설명하기 복잡한 문제로 지표 수준에서 다루기 어렵다. 이러한 이유에서 모든 설명을 배제한 사용자 행동 데이터로써 선택한 기본 데이터의 형태는 스마트폰의 스크린 샷이다. 또한 비정형 데이터 기반 정성적 분석의 한계를 극복하기 위해 정성코딩 기법을 사용하여 개별 데이터들에 규칙과 패턴을 부여하고자 한다. 사용자의 숨은 니즈를 이해할 수 있는 유의미한 단서들을 끌어내고 실제 시장동향과의 관련성 검토를 통해 숨은 니즈를 발견하는 방법으로써의 작동 가능성을 확인할 수 있다. 본질적으로 체계화하기 어려운 과제이지만 향후 다른 제품, 서비스 디자인의 숨은 니즈 발견에 있어 참고 가능한 하나의 프레임이 될 수 있을 것으로 기대된다.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제9권2호
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• pp.680-699
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• 2015

The use of web service has been increased rapidly, with an increase in the number of available services, finding the exact service is the challenging task. Service discovery is the most significant job to complete the service discoverers needs. In order to achieve the efficient service discovery, we focus on designing a cluster based service discovery model for service registering and service provisioning among all mobile nodes in a mobile ad hoc network (MANETs). A dynamic backbone of nodes (i.e. cluster heads) that forms a service repository to which MANET nodes can publish their services and/or send their service queries. The designed model is based on storing services with their service description on cluster head nodes that are found in accordance with the proposed cluster head election model. In addition to identifying and analyzing the system parameters for finding the effectiveness of our model, this paper studies the stability analysis of the network, overhead of the cluster, and bandwidth utilization and network traffic is evaluated using analytic derivations and experimental evaluation has been done.

• 한국시뮬레이션학회:학술대회논문집
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• 한국시뮬레이션학회 2005년도 추계학술대회 및 정기총회
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• pp.45-50
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• 2005

Research and development of grid computing ware mainly focused on high performance computing field such as large-scale computing operation. Many companies and organizations concentrated on existing computational grid. However, service grid focusing on enterprise environments has been noticed gradually. Grid service providers of service grid construct diverse and specialized services and provide service resources that have economic feasibility to grid users. But, service resources are geographically dispersed and divided into many classes and have individual owners and management policies. In order to utilize and allocate resources effectively, service grid needs a resource management model that handles and manages heterogeneous resources of service grid. Therefore, this paper presents the third party grid service marketplace model using virtualization to solve problems of grid service resource management. Also, this paper proposes resource dealing mechanism and pricing algorithms applicable for service grid. Empirical results show usefulness and efficiency of the third party grid service marketplace model in comparison with typical economic models for grid resource management such as single auction model and double auction model.

• 보건행정학회지
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• 제27권1호
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• pp.80-83
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• 2017

The proportion of people who reported unmet healthcare needs is an important indicator to measure the access problem in healthcare service. To examine current status and trends of unmet needs in Korea, we used data from four sources: the Korea National Health and Nutrition Examination Survey (KNHNES, '2007-2015); the Community Health Survey (CHS '2008-2015); the Korea Health Panel Survey (KHP '2011-2013); the Korean Welfare Panel Study (KOWEPS '2006-2015). The proportion of individual reporting unmet healthcare needs as of 2015 was 12.6% (KNHNES), 11.7% (CHS), and 16.3% (KHP, as of 2013). Annual percent change which characterizes trend for follow-up period was -9.4%, -3.4%, and 7.6%, respectively. The proportion of individual reporting unmet healthcare needs due to cost was 2.8% (KNHNES), 1.7% (CHS), and 4.6% (KHP). The proportion of household reporting unmet healthcare needs due to cost was 1.2% (KOWEPS). Annual percent change was -9.0%, -14.9%, 9.4%, and -18.2%, respectively. Low income population reported about 5 times more unmet needs than high income population. Therefore for decreasing the unmet healthcare needs, strategies focusing on low income population were needed.

• 한국주거학회:학술대회논문집
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• 한국주거학회 2009년도 추계학술발표대회 논문집
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• pp.272-277
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• 2009

The purpose of this study wat to check CS service and to seek directions of development of CS service in apartment house by investigating the status of CS service and residents' satisfaction of CS service. This study indicates brand apartments provide a variety of CS service for the residents living in the apartment houses. In terms of perceptions and satisfaction of CS service, the study has found that there is growing recognition and needs of CS service and it is necessary to reinforce A/S service in aspect of CS service.

• 한국도서관정보학회지
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• 제30권4호
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• pp.183-206
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• 1999

The purpose of this research is to evaluate the service quality measure and service quality level between one sample library and the other. Most typically, service quality is defined in terms of reducing the gap between customer expectations and the actual service provided. This research also focuses on gap reduction. Service quality concept was originally discussed in a commercial environment and may require some adaptation to the non-commercial environment of the academic library. A revised service quality measure that developed by P. J. Calvert and P. Hernon(1996) was used for this research. Results showed that service quality measure of this research was reliable(99 service quality items scale's Cronbach Alpha coefficient was 0.983) and was validated by correlation and factor analysis. Therefore service quality measure of this research will be applied positively for academic libraries. And this research showed that the service quality level of sample academic library was inferior to that of the others. The service quality of sample academic library should be improved to meet the customer's needs and expectations immediately.

• 한국IT서비스학회지
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• 제11권1호
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• pp.273-292
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• 2012

Manufacturers have started to adopt service as their offering mix in order to overcome slow growth, declining profitability and commoditization in the pure product market. Several companies like IBM and GE have shown that services would be a new source of revenue and a steady growth. Service covers a wide spectrum from a simple add-on service like repair to complex outsourcing service. Service adoption is a challenge for manufacturers who have been accustomed to product making and selling. Making, proposing, delivering and evaluating services needs a different and new capabilities for manufacturers. And service transition is closely related with capabilities which make a transition with a less risk. In this paper, a taxonomy of efforts is developed which build on the service transition literatures and cases. We provide a phased service transition strategy for manufacturers and service capabilities needed at each phases.

• 디지털콘텐츠학회 논문지
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• 제13권4호
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• pp.477-482
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• 2012

mVoIP 서비스는 WiFi, WiBro 및 3G 이동통신망 등을 통해 고속 이동 중에 100Mbps급의 전송률을 갖는 IP 네트워크로서 무선 데이터 서비스에 초점을 맞추어 개발된 기술이다. 2010년부터 급속히 대중화되기 시작한 스마트폰과 2011. 7월부터 본격 개시된 4G-LTE 서비스로 인해 mVoIP(mobile VoIP) 서비스가 급격한 성장세를 보이고 있다. 이 연구에서는 칩셋/모듈/단말 등의 기술개발 동향과 아울러 시장수요 분석을 통한 국내외 시장동향 조사 등을 토대로 mVoIP 서비스 산업 활성화 방안을 제시한다. mVoIP 서비스는 모바일기기에 App을 다운로드하여 소프트웨어적으로 혹은 WiFi 네트워크를 통해 서비스를 제공할 수 있다. 따라서 제품개발 측면에서 커다란 변화는 없는 편이다. 4G-LTE의 경우 당연한 부가서비스로 제공될 것으로 예상되는바 시장원리 및 수요니즈에 입각한 서비스 전개가 필요하다.