• 디지털융복합연구
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• 제11권12호
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• pp.353-359
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• 2013

웹 서비스의 검색방법은 기능적인 측면만 고려하여 사용자가 원하는 서비스 검색에 대한 한계가 있다. 본 연구에서는 기능적인 면을 고려한 웹 서비스에서의 문제점을 개선시키기 위해 웹 서비스의 WSDL과 매칭정보를 이용하여 기능적인 부분과 비 기능적인 면을 고려한 서비스 선정 방법을 제시한다. 본 연구에서는 웹 서비스 클라이언트들이 서비스 선정 시 클라이언트가 정의한 매칭정보를 만족하는 클라이언트 측면을 고려한 최적의 서비스 선정을 할 수 있도록 서비스 선정 방법에 대한 아키텍처와 선정 프로세스를 연구하고 웹 서비스 선정 프로세스에서 제공되는 기능적인 요구의 매칭뿐만 아니라 클라이언트 요구도 수용할 수 있는 매칭정보를 고려한 최적의 서비스 선정 방법을 연구한다. 본 연구에서는 제안한 매칭정보 추출 및 선정프로세스를 이용하여 사용자 중심의 비 기능적인 측면을 고려한 웹 서비스를 이용할 수 있어 사용자가 원하는 품질을 제공하는 서비스를 제공 받을 수 있도록 최적의 서비스를 제공 할 수 있다.

• 간호행정학회지
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• 제5권2호
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• pp.369-388
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• 1999

This study is a descriptive research to establish a positioning strategy of nursing service image, making a perception map on each hospital's nursing service image and ranking construct factors of nursing service image. The results in this study were as follows; 1. The rank of construct factors of nursing service image which were thought important by subjects was the first 'Kindness', the second 'Reliability', the third 'Professional Knowledge', the fourth 'Responsibility', and the fifth 'Advanced Nursing Skill'. 2. The perception map for nursing service image on each hospital showed a hierarchial structure and positioned the first B hospital, the second C hospital, the third D hospital, the fourth A hospital, and the fifth E hospital. The perception map for construct factors of nursing service image and hospitals showed the first dimension : 'Reliability', the second dimension : Kindness', the third dimension : 'Mission', 'Accuracy', 'Neat Appearance', and 'Ethical Aspect', and the fourth dimension : 'Client Advocate', 'Humanistic Consideration', 'Professional Knowledge', 'Responsibility', and 'Advanced Nursing Skill'. 3. The findings of subject's characteristics which affected degree of likeness on each hospital nursing service image to make a marketing strategy were as follows : In A hospital D hospital, and E hospital, the subject group whose hospital dates were under 1 week, education level was upper graduate university, and age was between 40's and 50's, were appeared to have low nursing service image on following construct factors : 'Kindness', 'Reliability', 'Responsibility', 'Mission', 'Neat Appearance', and 'Humanistic Consideration'. In B hospital and C hospital the subject group whose hospital dates were under 1 week or over 5 weeks, sex was woman, and age was 20' s or 40's, having a admission experience on subject hospitals, were appeared to have low nursing service image on following construct factors : 'Professional Knowledge', 'Advanced Nursing Skill', 'Ethical Aspect', and 'Humanistic Consideration'. As the based on above results, nursing managers can use positioning method to develope a marketing strategy for nursing service image.

• Journal of Information Technology Applications and Management
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• 제19권4호
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• pp.227-242
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• 2012

It is a daunting task to theorize the process effectiveness of IT convergence based service model. Despite the criticalness of investigating process enhancement impact of IT-convergence based service model, the theoretical research in this field is relatively scarce, possibly due to the too wide and comprehensiveness of research scope. In this vein, we conducted exploratory study to understand the contributional impact of IT convergence based service model on resolving service process limitations. We first identified five IT convergence based service models in the area of typical service industry, which include entertainment, learning, location based services, tourism, and healthcare. Our research model classified value creation factors of the IT convergence model in twofold. The one is defined as basic value creation factor of the IT convergence, which is treated as the second-order factor that consists of two first-order factors of mobile functionality and Internet with digital contents merging functionality. The other is defined as service process limitations resolving factor which are comprised with the two first-order factors of simultaneousity and perishability. Both the second-order factors are modeled, each respectively, with the two first-order factors in formative manner. Using PLS, empirical validation is executed to analyze each value creating factor's contribution impact on the relative advantage, as well as the mediating effect of basic value creation factor on resolving service process limitations. On the basis of the insights revealed from this paper, further theory building research could be elaborated in the area of IT convergence applications for service industry.

• 경영과정보연구
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• 제17권
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• pp.25-44
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• 2005

Recently, the internet and mobile telecommunication is proliferating rapidly in the whole world. In accordance with this, people have growing desire to use the internet without the limitation of the space; as a result, the mobile internet users are incredibly increased. However, the established study about the mobile internet emphasize the technical aspects. Therefore, this studies finds the significant factors that affect the use of mobile internet service. This study suggests the enterprises getting the service direction which they will use as a strategy in the future. In order to do this, the study examines the factors which can affect the using of the mobile internet service and analyzes the established study about the quality of the information system and the internet service. The result of the survey shows that the factors affecting the use of the mobile internet service are the stability of the system, the convenience of the system, and the response of the service. It also appears that the satisfaction of the mobile internet service affects the attention of the users to using the mobile internet service. The five theories are selected from the ten creative theories, these explain that it is a little unreasonable to design the model which is related to the prior study of the information systems. It will be more deeply scrutinized to analyze the effect of the satisfaction and the utilization of the users through the quality of the information contents.

• 한국도서관정보학회지
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• 제37권3호
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• pp.75-101
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• 2006

본 연구는 실시간 참고서비스의 도입을 위한 필요 요소들을 정책적 측면과 운영적 측면에서 고찰하고 효과적인 활용방안을 제시하고자 하였다. 참고서비스의 새로운 방법으로 소개되어지고 있는 실시간 참고서비스는 선진국의 사례에 기초해 성급하게 도입과 적용을 결정하기보다 충분한 사전 조사와 사례분석에 의한 적절한 적용 및 활용방안이 결정되어야 한다. 즉, 서비스정책의 수립, 적절한 프로그램의 선정, 프라이버시 정책의 확립, 그리고 도서관간 협력방안의 모색 등의 정책적 요소와 서비스 인력의 확보 및 교육, 운영시간, 홍보 및 평가시스템 운영 등의 운영적 요소에 대한 고려와 검토작업이 선행되어야 한다.

• 한국문헌정보학회지
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• 제3권
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• pp.83-102
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• 1973

The library as a social agency must study and evaluate its effectiveness and seek to improve its service for achieving the external objectives for which it was created. The study is an attempt to define the determining factors involved in change in library service. Library service evolves as a consequence of social need, which comprises unconventional demands of emerging areas in the subject ratio of literature, change in methods of research, change in the educational level of the community, and change in the user behavior. Since the library is an agency of communication, growth and specialization of information, and increase in variety of information media have effects on library service. The library is one of the many communication agencies in society, and increase or decrease in their programs can be determining factors of change in library service. Today, libraries depend more and more upon interlibrary cooperation to allow them to overcome their limitation in resources and time, and they can bring about changes in their service by adjusting themselves to the interlibrary cooperation arrangements available. Finally, library service is rendered as a result of theorizing as to what the library might or should do, and naturally theories or change in them may be determining factors of library service.

• 한국컴퓨터정보학회논문지
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• 제14권11호
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• pp.233-245
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• 2009

2006년부터 무선인터넷 사용자를 대상으로 휴대인터넷(WiBro) 상용 서비스가 본격적으로 제공되고 있다. 그러나, 아직까지 휴대인터넷 서비스 가입자 수 및 서비스 이용율은 다소 저조한 수준에 머물고 있는 실정이다. 이러한 배경에 따라, 본 연구에서는 향후 WiBro 서비스를 활성화시키기 위한 관점에서 국내의 무선인터넷 사용자들이 어떠한 요인들을 중요하게 인식하고 있는가를 파악하고자 하였다. 특히, 이러한 WiBro 서비스 주요성공요인에 대한 인식도가 응답자들의 다양한 특성에 따라 차이가 존재하는가를 탐색적 관점에서 파악함으로써, 무선인터넷 사용자의 특성과 WiBro 서비스 주요성공요인간의 관련성을 중심으로 연구명제를 제시하고자 하였다. 연구목적을 달성하기 위해서, 본 연구에서는 무선인터넷 사용자의 인구통계적 특성, 사용자 유형, WBro 서비스 주요성공요인 등의 연구변수를 정의함으로써, 국내의 무선인터넷 사용자들을 대상으로 설문조사와 통계분석을 실시하였다. 분석결과, 응답자의 직업과 거주지를 중심으로 분류한 집단들간에 일부 WiBro 서비스 주요성공요인에 대한 인식도에 있어서 통계적으로 유의한 수준의 차이가 존재하며, 응답자의 직업과 일부 WiBro 서비스 주요성공요인간의 관련성에 있어서 사용자 유형이 영향을 미치고 있음을 확인할 수 있었다. 또한, 이러한 분석결과를 토대로 향후 WiBro 관련 연구들에서 이용될 수 있는 연구명제들을 제시할 수 있었다.

• 품질경영학회지
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• 제29권4호
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• pp.170-178
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• 2001

The objectives of this paper are to introduce some characteristics of two-dimensional concept of quality and to find out the possibility of the application of two-dimensional quality concept for improving the service quality. The concept was applied to small & medium-sized foreign language Institute. In order to select some service quality dimensions and decide attractive qualify factors among numerous factors, factor analysis and frequently analysis were used. The result. is that all quality factors in empathy dimension are identified as attractive quality factors. This implies that customization program is necessary in small & medium-sized foreign language institutes for improving their competitiveness. However, all quality factors in tangibles dimension are identified as must-be quality factors.

• 한국사회복지학
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• 제60권3호
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• pp.129-150
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• 2008

본 연구는 노인장기요양보험제도 2차 시범사업 결과를 바탕으로 우리나라 노인의 요양시설 서비스 이용에 영향을 미치는 요인을 탐색해 보고자 하였다. 이론적 모형으로는 앤더선과 뉴만(Andersen and Newman)의 행동주의 모델을 토대로 하여 영향요인을 구분하였으며, 연구방법은 의사결정분석을 이용하였다. 분석결과 서비스 이용에 가장 큰 영향을 미치는 것은 대상 노인의 서비스 이용의향이었으며, 이러한 선행요인 다음 중요한 요인으로 자원 요인(수발자 있음 및 동거가족 여부)으로 나타났다. 욕구요인으로는 인지장애가 있는 경우, 치매로 인한 문제행동이 있는 경우, 기본적 일상생활수행능력에 있어 완전도움을 받아야 하는 경우로 나타났다. 이러한 분석결과는 앤더슨과 뉴만의 행동주의 이론의 과정을 그대로 보여주고 있음을 알 수 있는데, 즉 선행요인과 자원요인에 의해 서비스 이용형태가 달라지며, 이러한 선행요인과 자원요인은 욕구요인과 결합하여 실제 서비스 이용에 영향을 주는 것으로 나타났다. 이를 통해 본 연구는 시설 서비스 이용 대상자의 욕구요인을 정확히 파악하여 이에 적절한 서비스 내용을 구축하고 지역사회 내 시설서비스 이용노인을 선별하는데 기초 자료를 제공하는데 기여하고자 한다.

• 한국정보시스템학회지:정보시스템연구
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• 제23권1호
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• pp.73-91
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• 2014

Microblog is emerging as a new communication service because of its usefulness and real-time accessability. Recently, microblog services, such as twitter and me2day in Korea, are getting a great attention. Continuous use intention is critical to sustain the service. However, most recent studies are based on Technology Acceptance Model(TAM) and Expectation Confirmation Model(ECM). These models are only focused on individual factors and overlook social influence factors. Social influence has been indicated as a critical factor of technology adoption and diffusion in social context(Davis, 1989; Fulk et al., 1987). In this study, we explore factors related to social influence which effect on continuous use intention for 'me2day' that is one of the most famous microblog in Korea. The purpose of this study is to understand continuous use intention and examine the relationship among social influence factors, social presence, and continuous use intention. To understand the phenomenon of continuous use intention in microblog service, this study employed social influence theory and expanded it by adding personal network exposure and group norm as additional social influence factors. The results show that social identity, group norms, and social presence positively influences continuous use intention. Contrary to our expectation, personal network exposure does not influence on continuous use intention. Academically, this research can contribute to microblog research field through elucidating the relationship among social influence factors, social presence, and continuous use intention. Although there is not enough research which is considered social influence factors as major explanation for continuous use intention, this study can give novel point of view to understand continuous use intention of microblog. Practically, service providers could consider ways to encourage users to continually use microblog service by reinforcing social influence factors and social presence.