• Asian Pacific Journal of Cancer Prevention
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• v.17 no.sup2
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• pp.7-9
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• 2016

In order to help smokers quit easier, China has started to provide quitline service since 2004. There are two models for Chinese quitline service-the National Quitline Model, which provides only cessation service to smokers, and the 12320 Hotline Model, which integrates cessation counseling into public health hotline service and is currently adapted in public health hotlines in 28 provinces. A protocol of 4 counseling calls is used by 12320 Hotline. Three-month abstinence rate for clients is about 20%. The fact that most smokers who attempted quit don't seek cessation help or quitline service is not well known by the public are major constraints for quitline service in China. Effective advocating campaign should be implemented to propagate quitline. Diverse protocols targeting different subpopulation will also need to be developed to better service the public.

• Journal of the Korea Safety Management & Science
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• v.8 no.6
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• pp.109-118
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• 2006

This paper proposes service layout strategy considering service characteristics by the use of benchmarking production system such as layout by P-Q chart, improvement tool, automated system, Toyota production system and lean production system. This paper represents operation methodology of statistical process control using control chart for service performance outcomes.

• The Journal of Information Technology
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• v.2 no.2
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• pp.69-88
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• 1999

Only service organizations providing service quality above customers' anticipations have survived and developed in hyper competitive environment. These organizations are more dependent on their customer-contact service employees than those providing tangible products, because of the characteristics of service, intangibility, inseparability, heterogeneity, and perishability. But few researches focused on the efficient managements or controls of service organizations in this context. Therefore, author aimed at understanding of the determinants of service organizations' control system(i.e., characteristics of service), service employees' reaction on control types(i.e., service employees' role stress), and their performance(perceived service quality by customers). First the concepts of service quality and control systems are described. Specially, author explained the differences between service quality and service satisfaction or service attitude, and the control system types and their fundamental ideologies. Second, some propositions are provided according to integrated framework developed in this paper: (1)control types according to the characteristics of service, (2)influences of control systems on employees' reactions and (3)perceives service quality by the customers, and (4)relationships between the reactions and the service quality. This paper concludes with a summary, a discussion of theoretical and managerial implications, and several suggestions for future directions.

• Asia-Pacific Journal of Business
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• v.13 no.3
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• pp.19-34
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• 2022

Purpose - The purpose of this study is to examine whether a psychological concept enhances healthcare users' service experience. Specifically, the study proposes and empirically examines a model of perceived control in which the user's sense of control is postulated as exerting positive influences upon his/her motivation, self-efficacy associated with his/her role as a patient, and satisfaction with his/her medical service experience. Methodology - Data were collected by a professional research company, using an online survey method. Participants of the study included adults nineteen years or older who had visited a medical service institute at least once during the previous one-year period. For the test of the research hypotheses, structural equation modeling using AMOS was used. Findings - Findings of this study denote a unique insight into the users' comprehension of medical service experiences and their behaviors. First, the concept of perceived control is identified as a factor that enhances the quality of individuals' medical service experiences. A sense of control directly influences medical users' self-efficacy to comply with doctor's recommendations, their motivation to comply with doctor's recommendations, and their satisfaction with the medical service experience. Second, one's perceived self-efficacy is found to exert positive influences upon both motivation and satisfaction. Third, one's motivation to comply with the doctor's recommendation is found to exert a positive influence upon one's satisfaction. Additionally, perceived control is found to exert an indirect influence upon medical service users' satisfaction through the mediation of both self-efficacy and motivation. Research Implications - The findings of the study support the notion that perception of control among medial service users enhances their service experience as patients. The main thrust of this study suggests that it is necessary for healthcare practitioners to consider implementing service encounter strategies that purposefully enhance the sense of control among their patients. The identification of significant inter-relationships among perceived control, motivation, self-efficacy, and satisfaction among medical service customers should also serve as a meaningful seed for further research pursuits.

• Journal of Korea Society of Digital Industry and Information Management
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• v.6 no.1
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• pp.13-22
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• 2010

In this paper, we propose a management system for positioning and indicating the surveyed control point using RFID and UMPC. This system is composed of digital control point, management system and application. The digital control point transmits information of the surveyed control point and the management system receives the data from the digital control points and manages the scattered digital control points. The system offers three services for managing the surveyed control point. The first service is control point monitoring service for identifying the change of location, locating the missing control point and the second service is control point search service notifying selected control point to user, and the third service is control point land management service for editing the control point information in the land. Therefore, this system makes it easy for administrators to access the control point information of the scattered surveyed control point through the country and enhances the managing efficiency.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.30 no.1A
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• pp.76-83
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• 2005

This paper presents the design and implementation of credit-control application to provide prepaid service for Diameter Mobile-lP application in Diameter-based AAA system. Diameter credit-control application is designed to support prepaid accounting service, which is not supported in RADIUS and Diameter accounting. Real-time credit-control requires that an application must be able to rate service information in real-time. In addition, it is necessary to check that the end user's account provides coverage for the requested service, prior to initiation of that service. In this paper, we design and implementation Diameter credit-control to provide prepaid service for Diameter Mobile-IP application.

• Journal of IKEEE
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• v.25 no.4
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• pp.598-606
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• 2021

In this paper, we presents a new service binding and resource management model for context based services in mobile edge computing (MEC) networks. The proposed control is composed of two layers: MEC service bindng control layer (MCL) and user context control layer (UCL). The MCL manages service binding construction, resource allocation, and service policy construction from a system point of view; and the UCL manages real-time service adaptation using meta-objects. Through simulations, we confirmed that the proposed control offers enhanced throughput and content transfer time when it is compared to the legacy computing and control models. The proposed control model can be employed as a key component for the context based various internet-of-things (IoT) services in MEC environments.

• Journal of Advanced Navigation Technology
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• v.19 no.4
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• pp.311-317
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• 2015

This paper is a study on how to develop service robots can easily complex software development services robot control system. User created contents based on the robot control system developed in this study is a robot drive control circuit, a sensor data processing, the status, the monitoring systems and modular system to configure the service robot operation screen from a user perspective and that can control the service robot operation As in the text-based features that can be operated to have freedom to the robot control service content. In addition, the user has the advantage that changes position by the development as well as user created contents desired by the user operating the robot control GUI (graphic user interface) also changes are possible. As a result, the service robot operator to offer a way to make the service robot can be conveniently presented in a user's point of view how to enable the development of the service robot.

• Journal of Korea Multimedia Society
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• v.11 no.12
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• pp.1730-1738
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• 2008

Quality of Service (QoS) Guarantees grant ways for service providers to establish service differentiation among subscribers. On the other hand, service subscribers are also assured the level of service they paid for. In addition, the efficient level of service quality can be selected according to the subscribers' needs thus ensuring efficient use of available bandwidth. While network utility optimization techniques assure certain QoS metrics, a number of situations exist where some QoS goals are not met. The optimality of the network parameters is not mandatory to guarantee specified QoS levels. This paper proposes a joint data rate and power control scheme that guarantees service contract QoS level to a subscriber using Goal Programming. In using goal programming, this paper focuses on finding the range of feasible solutions as opposed to solving for the optimal. In addition, in case no feasible solution is found, an acceptable compromised solution is solved.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.28 no.1
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• pp.14-21
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• 2020

Here I investigate what effects Operational Control Center(OCC)'s service quality may have on airline staff's job engagement. My analysis reveals that airline OCC's service quality has a meaningful effect on airline staff's service satisfaction, and that service satisfaction mediates a meaningful effect on staff's job engagement. It was suggested that improving OCC's service quality leads to higher staff's job engagement. Accordingly, I suggest methods of improving OCC's service quality. I find that the importance of contributing factors on OCC's service quality are as follows, in order of most to least important: professionalism, assurance, empathy, reliability, organizational culture, and responsiveness. The results of this study are relevant not only for airlines but also for government agencies such as the National Emergency Management Agency, the Korea Forest Service, the National Police Agency and the Korea Coast Guard that operate aircraft and must ensure aviation safety.