• 제목/요약/키워드: Service center

검색결과 5,677건 처리시간 0.036초

Quitline Activity in China

  • Wang, Jijiang;Nan, Yi;Yang, Yan;Jiang, Yuan
    • Asian Pacific Journal of Cancer Prevention
    • /
    • 제17권sup2호
    • /
    • pp.7-9
    • /
    • 2016
  • In order to help smokers quit easier, China has started to provide quitline service since 2004. There are two models for Chinese quitline service-the National Quitline Model, which provides only cessation service to smokers, and the 12320 Hotline Model, which integrates cessation counseling into public health hotline service and is currently adapted in public health hotlines in 28 provinces. A protocol of 4 counseling calls is used by 12320 Hotline. Three-month abstinence rate for clients is about 20%. The fact that most smokers who attempted quit don't seek cessation help or quitline service is not well known by the public are major constraints for quitline service in China. Effective advocating campaign should be implemented to propagate quitline. Diverse protocols targeting different subpopulation will also need to be developed to better service the public.

보건소 건강증진사업에서의 전략적 사업영역 결정 (Determination of Strategic Business Units in the Health Promotion Service Adreas of Health Center)

  • 이선희;조희숙;박혜숙;박영숙;김한중;손명세;이지전;이상욱
    • 보건행정학회지
    • /
    • 제8권2호
    • /
    • pp.110-124
    • /
    • 1998
  • Determining of Strategic Business Units in the organization is a major critical process for improving the organizational performance. On increasing the demands for extension in function of health center, many health centers are trying to provide the various services. But most health center determined the kind and level of service without scientific considerations. The purposes of this study are to develope the model for determination of strategic business units in health center and to test the availability of implementation for it. Our model is rooted from the McKinsey matrix analysis of Product Portfolio Analysis which used widely in marketing field. We modified the evaluation criteria of the McKinsey matrix analysis for health care field appropriately. Our evaluation criteria are categorized into two concepts; contribution of service, availability of service. At first, in terms of contribution of service, market size, market growth rate, needs and demands of regional people, existences of alternative services in that region, correspondence with health policy. The other component, availability of service are included the availability of manpower, financial availability, the level of knowhow on service, acceptance of health care manpower. In the result of analysis, we could conclude that antismoking and antialcoholics education programs, health screening program are important strategically in that aspects of contributions and availability of services. Also, vaccination program is important in that aspect of service availability and diet and exercise program, health library are meaningful in the aspect of service contribution. Therefore, we think that efforts to investigate the evaluation criteria for priority setting or determination of service area in health center are useful challenges.

  • PDF

당일 검사에 대한 원스톱 서비스 전과 후의 고객만족도 비교 (Comparison of Customer Satisfaction Before and After One-stop Service)

  • 강건우;이의정;이현경;이은선;임양희;한형태
    • 한국의료질향상학회지
    • /
    • 제26권2호
    • /
    • pp.66-76
    • /
    • 2020
  • Purpose:Hospitals provide top medical service using exceptional manpower, medical technology, and state-of-the-art equipment, thus raising the standard of customer satisfaction. In addition, their medical service is becoming higher than before. One-stop service is a good way to improve the quality of customer-centered service as a qualitative marketing strategy. This study thus aims to facilitate subsequent research and compare customer satisfaction before and after one-stop service. Methods: The study included 72 patients who received the reserved examination and one-stop service for 20 days from April 23 to May 12, 2014. The surveyed questionnaire data were analyzed using SPSS 18.00. Results: The comparison results of customer satisfaction showed that the satisfaction score was generally high in the areas of kindness of examination staff, the speedy/accuracy of work processing of examination staff, and the kindness of reservation staff. The group before one-stop service showed their dissatisfaction with repeated visits and difficulty of booking a desired day. The group after one-stop service showed dissatisfaction with the long waiting time for examination or same-day treatment. Conclusion: The one-stop service showed good results, but new uncomfortable issues for the customer were revealed as well, which may result in more work of employees. Considering the characteristics of various clinical departments, the author hopes to find an efficient operation plan through the development and improvement of an appropriate one-stop service method.

EJB 기반 Directory Web Service (Directory Web Service based on EJB)

  • 김재철;허태욱;김성수;김광수;박종현;이종훈
    • 한국정보처리학회:학술대회논문집
    • /
    • 한국정보처리학회 2003년도 추계학술발표논문집 (중)
    • /
    • pp.781-784
    • /
    • 2003
  • 본 논문은 Directory Service(white page, yellow page, green page)를 분산환경에 적합하고 시스템 유연성을 고려하기 위해서 EJB(Enterprise Java Bean)기반 Webservice로 구현한 방법론 및 그 시스템에 관한 논문이다. 기존 개발된 Directory Service가 대부분 폐쇄적 네트워크를 사용하고 있으므로 시스템 자체에 유연성이 없는 정적인 시스템으로 구현이 되어있고, 플랫폼에 의존하는 아키텍쳐로 설계 되었다. 따라서 본 논문은 이러한 서비스 비개방 특성을 극복하기 위해서 개발 아키텍쳐를 웹서비스(Web Service)환경을 기본으로 하고 분산컴퓨팅환경(Distributed Computing Environment)의 특성을 고려하기 위해서 EJB로 개발이 되었다.

  • PDF

보건기관 이용 현황 및 만족도와 관련 요인 -'2010지역사회건강조사' 자료를 이용하여- (Related Factors on Health Service Utilization and Satisfaction of Health Center Clients -Using '2010 Community Health Survey'-)

  • 김혜숙;박영희
    • 보건의료산업학회지
    • /
    • 제7권3호
    • /
    • pp.95-109
    • /
    • 2013
  • The objective of this study is to assess the utilization and satisfactions about public health centers in Korea. For the analysis, the study utilize the nationwide data of 229,229 person on '2010 Community Health Survey' of Ministry of Health & Welfare. The statistical methodology used in the study is ${\chi}^2$, ANOVA, logistic regression model and multiple regression model. This study have four major findings. First, the significant affecting socio-demographic factors in utilizing public health center were gender, age, region, national basic living secured, married, income, education, job, state of health, chronic disease, unmet medical needs and utilization reason. Second, the most serviced category of health center user was vaccination both city and rural area and the next was certificate, primary care, health screening, other use, the mother and child in city area, primary care, health screening, certificate, home visiting health in rural area. Third, the significant affecting socio-demographic factors in satisfaction degree on health center service were age, region, national basic living secured, income, education, job, state of health, utilization degree and reason. Fourth, the most satisfied service of health service center was home visiting health in city area and mental health service in rural area and the next was nutritive control and the lowest satisfied service was user of certificate. The utilization and satisfaction on health center service were identified as different with residental area and user's characteristics. The politic effort are needed to support socially disadvantaged class and to narrow regional gap.