• 제목/요약/키워드: Service behaviors

검색결과 981건 처리시간 0.027초

호텔기업 종업원의 서비스지향성이 서비스 성과, 직무만족과 조직몰입에 미치는 영향 (The Effect of Hotel Employee's Service Orientation on Service Performance, Job Satisfaction, and Organizational Commitment)

  • 박대환
    • 마케팅과학연구
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    • 제17권4호
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    • pp.1-22
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    • 2007
  • 본 연구는 호텔기업의 종업원 서비스지향성이 종업원의 서비스성과, 직무만족, 그리고 조직몰입에 미치는 영향을 연구하기 위한 것이다. 이를 위하여 부산지역 특1급 호텔에 근무하는 278명의 종업원들로부터 데이터를 수집하였다. 분석결과는 다음과 같다. 첫째, 호텔기업 종업원의 서비스지향성이 높을수록, 서비스성과, 직무만족, 그리고 조직몰입이 높아지는 것으로 나타났다. 둘째, 서비스성과가 높을수록, 직무만족, 조직몰입이 높아지는 것으로 나타났다. 셋째, 직무만족이 높을수록, 조직몰입이 높아지는 것으로 나타났다. 마지막으로, 본 연구의 시사점과 한계점, 그리고 향후 연구방향이 제시되었다.

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전공만족과 무도만족이 진로준비행동에 미치는 영향 - 경호전공과 무도전공 중심으로 - (Causal effects of college students' satisfaction of major and martial arts education on their career preparation behaviors - A comparative study between Security Service Major and Martial Arts Major -)

  • 김영현;김우진;민왕식;양영모;곽한병
    • 시큐리티연구
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    • 제36호
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    • pp.57-92
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    • 2013
  • 본 연구는 경호 및 무도 전공 대학생의 진로준비행동에 영향을 미치는 변수들의 구조적 관계를 규명함으로써 진로준비행동이 취해지는 매커니즘(mechanism)을 확인하고, 연구의 결과를 바탕으로 진로 준비행동을 촉진할 수 있는 제언을 하고자 한다. 이를 위해 경기도 지역 경호전공과 무도전공 대학생을 모집단으로 설정 하였다. 이에 따른 표집방법은 비확률 표본추출법(nonprobability sampling)중 유의표집(purposive sampling)방법이며, 총 434부가 자료 분석에 이용되었다. 본 연구에서는 전공만족과 무도수련만족을 독립변수로 설정하고, 진로결정 자기효능감과 진로준비행동을 각각 매개변수와 종속변수로 설정하였다. 연구의 주요 연구결과를 요약하여 정리하면 다음과 같다. 첫째, 전공만족은 진로결정 자기효능감에 정(+)적인 영향을 나타냈다. 둘째, 무도수련만족은 진로결정 자기효능감에 정(+)적인 영향을 미치는 것으로 나타났다. 셋째, 전공만족은 진로준비행동에 부(-)적인 영향을 미치는 것으로 확인되었다. 넷째, 매개변수인 진로결정 자기효능감은 진로준비행동에 정(+)적인 영향을 미치는 것으로 나타났다. 또한 전공만족과 진로준비행동의 관계에서 매개역할을 하는 것으로 나타났다. 다섯째, 전공 집단별 잠재평균분석 결과, 전공만족, 무도만족, 진로결정 자기효능감 및 진로준비행동 변인에서 차이가 나타났다.

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교사의 AIDS 관련 지식 . 태도 . 행위 . 관심도에 관한 연구 (The Study on Teachers' Knowledge, Attitudes, Behaviors, and Interests regarding to AIDS)

  • 장영미
    • 보건교육건강증진학회지
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    • 제15권1호
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    • pp.31-48
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    • 1998
  • A study of 232 secondary school teachers was conducted to explore their knowledge, attitudes, behaviors, and interests concerning AIDS and HN infection, in order to develop in-service training program for teachers and effective teaching strategies across the curriculum for students. 1. Teachers of 12.9% reported that they had attended in-service training concerning AIDS and HIV. 2. Teachers of 75.4%, 68.2%, 73.7% offered correct answers to the knowledge section pertaining to the transmission of HN, prevention of mv infection, and HIV antibody testing. 3. Significant correlations were found among knowledge, attitudes, interests, and between interests and behaviors, related to AIDS and HIV. Teachers who had relatively more knowledge and positive attitudes related to AIDS, had an more interest in AIDS, expressed stronger intentions to care for, and took more positive attitudes toward working with and teaching AIDS patients than other teachers did.(Correlation through Factor Analysis).

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학교 아침급식이 남자 중학생의 아침식사 및 아침급식에 대한 태도에 미치는 영향 (Effect of School Breakfast Service on Attitudes Toward Breakfast and School Breakfast of Male Middle School Students)

  • 이가진;윤지현;추윤정;정상진;권영혜
    • 대한지역사회영양학회지
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    • 제14권3호
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    • pp.277-285
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    • 2009
  • This study was conducted to analyze the effect of male middle school students' eating school breakfast on their attitudes toward breakfast and school breakfast. In addition, the effect of school breakfast on breakfast-related eating behaviors and academic achievement was investigated. The study subjects were selected from a male middle school located in Gyeonggi-do, Republic of Korea. Breakfast was provided at the school for 7 weeks during the 2nd semester of the year 2006. Two sophomore classes were selected for the experimental study. All the students from one class (n = 34; School Breakfast Eaters) have eaten school breakfast while none of the students from the other class (n = 33; School Breakfast Non-eaters) have done so. About two weeks after the school breakfast service was terminated, questionnaires were distributed to the two classes and the responses were analyzed. The results showed that School Breakfast Eaters had more positive attitudes toward breakfast and school breakfast than School Breakfast Non-eaters. In addition, School Breakfast Eaters perceived the positive effect of eating breakfast on their school life more highly than School Breakfast Non-eaters. However there was no significant difference between the two groups in their breakfast eating behaviors in terms of breakfast skipping when the breakfast service was not available. No significant difference was found between the two groups with regards to math score variation before and after school breakfast service. In conclusion, school breakfast for 7 weeks had positive effects on male middle school students' attitudes toward breakfast and school breakfast, although the effect was not confirmed in their breakfast-related eating behaviors after the school breakfast service was terminated

이용자 특성과 이용행태가 개인형 클라우드 서비스 이용에 미치는 영향에 관한 탐색적 연구 (The Exploratory Study on the Impact of User's Characteristics and Use Behaviors on Personal Cloud Service Use)

  • 김동우;표시영;정원조
    • 방송공학회논문지
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    • 제19권1호
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    • pp.3-13
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    • 2014
  • 본 논문은 매우 빠른 속도로 개발 및 보급되고 있는 개인형 클라우드 서비스의 이용에 관한 탐색적 연구이다. 특히, 이용자 특성과 이용 행태에 주목하여, 플랫폼 및 콘텐츠 연계이용이 클라우드 서비스 이용에 미치는 영향을 실증적으로 검증하였다. 연구결과, 첫째 클라우드 서비스 이용은 사진, 음악, 음원과 같은 데이터 용량이 작은 콘텐츠를 중심으로 주로 연계이용되었다. 둘째, 클라우드 서비스 이용에 있어 '플랫폼 연계이용'이 제일 영향력 있는 요인으로 밝혀졌으며, SNS 이용, 이메일 이용, 개인의 혁신성 등도 통계적으로 유의미하게 나타났다. 본 연구는 개인형 클라우드 서비스에 대한 이론적 분석에 있어 선도적인 연구로서, 클라우드 서비스의 개발 및 관련 산업 진흥 정책의 수립에 있어 이용자 특성과 이용 행태의 고려가 필요하다는 함의를 제공하고 있다.

OTT(Over-the-Top) 서비스의 몰아보기 시청행위 영향 요인 탐색 (Examining Factors Affecting the Binge-Watching Behaviors of OTT Services)

  • 황경호;김경애
    • 한국융합학회논문지
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    • 제11권3호
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    • pp.181-186
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    • 2020
  • 본 연구는 온라인동영상서비스 OTT(Over-the-Top) 이용자의 몰아보기(Binge-watching) 시청행위에 영향을 미치는 요인을 실증적으로 탐색하였다. 이를 위해 2018년 한국언론진흥재단 미디어연구센터의 'OTT 서비스 이용자 인식조사'에 참여한 OTT 이용 경험자 1,000명의 자료를 수집하여 분석하였다. 종속변수는 OTT 서비스 몰아보기로 설정하였으며, 독립변수는 성별, 연령, OTT 서비스 이용 빈도, OTT 콘텐츠 프로그램 추천 알고리즘 만족도, OTT에서 주로 이용하는 콘텐츠 유형을 포함하였다. OTT 몰아보기 시청행위의 예측 요인은 다층 퍼셉트론(MLP) 인공신경망 알고리즘을 이용하여 분석하였다. 연구결과, 연령, OTT 콘텐츠 프로그램 추천 알고리즘 만족도, OTT 서비스 이용 빈도, OTT에서 주로 이용하는 콘텐츠 유형 중 국내드라마, 국내영화, 해외드라마 등이 OTT 몰아보기 시청행위에 중요도가 높은 요인으로 밝혀졌다.

Research on Application of Service Design Methodology in IOT Environment

  • Kim, Byung-Taek;Cho, Yun-Sung
    • 한국컴퓨터정보학회논문지
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    • 제22권3호
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    • pp.53-60
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    • 2017
  • The purpose of this study is to provide empirical and quantitative analysis on user's perceived privacy, security, and user satisfaction when providing visualization information about objects and service provider behaviors that users can not perceive in internet service process. Through previous research, we have examined the importance of privacy and security factors as a key factor to be considered for the characteristics of the Internet of things and the Internet of things. In addition, service blueprint, which is one of the service design methodologies to examine the flow of service usage in providing Internet service of things, was examined. In the flow of things internet service utilization, it is found that the things that are out of the user's cognitive area and the behavior of the service provider take up a large part. Therefore, the hypothesis that the trust of the Internet service security and the satisfaction of the user experience can be improved by providing the security visualization information about the behavior of the object and the invisible service provider in the non-contact aspect of the user and the object. In order to verify the hypothesis, we conducted experiments and questionnaires on the use of virtual objects' internet environment and conducted statistical analysis based on them. As a result, it was analyzed that visual information feedback on non - contact and invisible objects and service provider's behaviors had a positive effect on user's perceived privacy, security, and satisfaction. In addition, we conclude that it can be used as a service design evaluation tool to eliminate psychological anxiety about security and to improve satisfaction in internet service design. We hope that this research will be a great help for the research on application method of service design method in Internet environment of objects.

Generation YZ's E-Healthcare Use Factors Distribution in COVID-19's Third Year: A UTAUT Modeling

  • Michael CHRISTIAN;Kurnadi GULARSO;Prio UTOMO;Henilia YULITA;Suryo WIBOWO;Sunarno SUNARNO;Rima MELATI
    • 유통과학연구
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    • 제21권7호
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    • pp.117-129
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    • 2023
  • Purpose: With the number of COVID-19 cases declining and generational differences among how people use mobile apps, including health service apps, the goal of this research is to identify and analyze the factors that affect people's attitudes when using the Halodoc health service app during the third year of the pandemic. Research design, data, and methodology: This study proposes a quantitative analysis method based on PLS-SEM modeling. This study has used a questionnaire survey to collect randomized data from 268 Halodoc users from generations Y and Z in Jakarta. Results: Both the Y and Z generations believe there is a significant usefulness factor in the attitude toward using the application. The start of the pandemic period demonstrates that the urgency of using health service applications is no longer determined by performance expectations, effort, or social panic, but rather by these applications' usability. Conclusions: Even though a health service application is no longer considered an urgent service or a priority need, attitudes, and behaviors in using it emphasize the aspect of long-term benefits. These findings supplement other considerations and understandings in application of the Unified Theory of Acceptance and Use of Technology (UTAUT) model in explaining attitudes and intention behaviors.

초등학교 건강증진지표와 수행수준 분석 (A Study of the Index Measurement for School Health Promoting Behaviors)

  • 김영임;박영임;안지영
    • 지역사회간호학회지
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    • 제10권1호
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    • pp.173-182
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    • 1999
  • The objectives of this study were to measure the index of school health promoting behaviors and to identify the influencing factors in performing these behaviors. School health pro motion indexes were composed of 6 areas developed by the WHO. The data were collected by questionnaires from June to September, 1998. The subjects were 199 elementary school nurses and data were analyzed by a SAS - PC program. The results of this study were as follows: 1) The total mean of the elementary school health promotion indexes was 3.45 with school health service being the highest score at 3.68. Other scores were 3.58-personal health skills and 3.03-community relationship. 2) There were significant relationships between school health promoting behaviors and independent variables. The important variables influencing to the school physical environment were school health budgets and the career of school nurses. Also the educational background and the career of school nurses were significant variables in school health service. From these results, it is recommended that a comprehensive school health promoting program including the 6 areas of health promotion be developed. A training program for school nurses in health promotion is necessary.

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노인에서 가구유형과 건강행태: 제 5기 국민건강영양조사(2010-2012) (Family Type and Health Behaviors in Elderly : Korean National Health and Nutrition Examination Survey (KNHANES), 2010-2012)

  • 이유현;김윤진;조덕영
    • 보건의료산업학회지
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    • 제8권4호
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    • pp.199-207
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    • 2014
  • Family type is not only an important sociodemographic variable for health studies but also influences the health behavior and health condition of individuals. This study assessed a representative sample to see whether family type is associated with health behavior in Korean adults age 65 and older. This is a cross-sectional study of 9,535 Korean elderly who participated in the 2010-2012 Korean National Health and Nutrition Examination Survey. The subjects were classified as couple cohabitation, couple-offspring cohabitation, alone, or alone-offspring cohabitation. We assessed the relationship between family type and six health behaviors (smoking, high risk drinking, walking, oral examinations, health screenings, and influenza vaccinations) after controlling covariates. The "alone" classification had a significantly higher risk of no health screening, but was more likely to have an influenza vaccination than couples. Significant interactions between family type and healthy behavior were observed with oral health screening, influenza vaccination, and smoking {Odds ratio (95% confidence interval), 1.452 (1.066-1.980), 1.375 (1.083-1.747), 2.246 (1.604-3.146)}. There is a significant association between family type and healthy behaviors.