• Proceedings of the Korean Operations and Management Science Society Conference
• /
• 2002.05a
• /
• pp.835-840
• /
• 2002

The information systems of the Korea Postal Service are developed not for integration based on strategic purposes but for improvement of low-level business processes within each functional unit. Hence. the as-is level of the information systems is very insufficient for information integrity, and also shows substantial gaps. when compared to recent advances in information envconment such as internet, electronic govemment and so on in this study we suggest the design of the integrated platform to achieve integrity of postal service and banking servive. After briefly addressing the issues on information systems of the Korea Postal Service. we provide the framework of the integrated platform and action plan. We believe when this framework is put into use. It can contribute to competitive performance by giving the integrity and consistency in implementing infomation systems of the Korea Postal Service.

• Asia pacific journal of information systems
• /
• v.13 no.3
• /
• pp.85-106
• /
• 2003

Recently, firms which have offered a "free Internet service" to their customers, are considering a "charged Internet service" for increasing a company's profit. But they have doubts about the results, because consumers may fly away from their web-site easily and may discontinue using their services. The purpose of this study is to investigate which factors make consumers use the charged Internet services. To do this, the factors, which are ease of using the service, usefulness of the service, the reputation of the service provider, service cost, and the intention to use the service as a mediator, are analyzed. To achieve this research objective, a structural equation model was constructed and a field study method was used. The findings are summarized as follows: First, ease of using the service, usefulness of the service, and service cost have significant impacts on the charged Internet service usage through the intention to use. Especially, although service cost influences on the service usage largely, the usefulness of the service has a bigger impact on the charged Internet service usage than service cost. Second, the reputation of the service provider does not have any impact on the service usage. Third, consumers using only the free Internet service tend to hesitate about using the "charged Internet service" because they doubt its ease of use and usefulness in spite of the service cost.

• Journal of Information Technology Services
• /
• v.4 no.1
• /
• pp.149-160
• /
• 2005

Information system outsourcing induces firms to concentrate on the core competence and to improve business value by utilizing specialized information systems outsourcing vendors. However, for those strategic effects, the outsourced information systems should guarantee a certain service level. Now companies are considering to adopt SLA(Service Level Agreement) as a method to check the service level of the outsourced information systems in quantitative terms. On the contrary, customer satisfaction survey supports qualitative analysis, and helps companies to understand the qualitative effects on information system more systematically. Recently, the growing use of the internet makes customer satisfaction survey to be carried out on the web. For that reason, lots of researches related to web survey have been performed. But these researches are just focused on finding out only items to be measured and the effect of web survey. In this paper, based on the service quality research model for information system outsourcing, we formalize and propose a web survey process, a system architecture, and a functional structure for information system outsourcing customer satisfaction survey. Additionally, we provide the implementation results for the web survey systems.

• The Journal of The Korea Institute of Intelligent Transport Systems
• /
• v.8 no.1
• /
• pp.119-126
• /
• 2009

In recent years, many recommendation service systems that search or recommend information automatically considering user's taste or property are developed. However, there is a weak point that correct recommendation is hard without considering the preference of user's context. This paper proposes a filtering method that gives correct recommendation considering the preference of user's context. To support this method, we get UCOP(User-Context Object Preference) using the preference of user's context and Pearson correlation coefficient. The results of the experiment show the improvement of 11%, 2% of precision and 8%, 4% of recall comparing with the existing service systems. Our recommendation service systems show 77% of precision and 53% of recall overall.

• The Journal of Information Technology
• /
• v.2 no.2
• /
• pp.69-88
• /
• 1999

Only service organizations providing service quality above customers' anticipations have survived and developed in hyper competitive environment. These organizations are more dependent on their customer-contact service employees than those providing tangible products, because of the characteristics of service, intangibility, inseparability, heterogeneity, and perishability. But few researches focused on the efficient managements or controls of service organizations in this context. Therefore, author aimed at understanding of the determinants of service organizations' control system(i.e., characteristics of service), service employees' reaction on control types(i.e., service employees' role stress), and their performance(perceived service quality by customers). First the concepts of service quality and control systems are described. Specially, author explained the differences between service quality and service satisfaction or service attitude, and the control system types and their fundamental ideologies. Second, some propositions are provided according to integrated framework developed in this paper: (1)control types according to the characteristics of service, (2)influences of control systems on employees' reactions and (3)perceives service quality by the customers, and (4)relationships between the reactions and the service quality. This paper concludes with a summary, a discussion of theoretical and managerial implications, and several suggestions for future directions.

• Informatization Policy
• /
• v.18 no.1
• /
• pp.24-44
• /
• 2011

The evolution of cloud computing over the past few years is potentially one of the major advances in information technology. However, if cloud computing is to achieve its potential, there needs to be a clear identification and understanding of the various issues involved, both from the perspectives of the providers and the consumers of the technology. While a lot of research is currently taking place in the technology itself, there is an equally urgent need for understanding the business-related issues surrounding cloud computing service. As more and more information on individuals and companies are placed in the cloud service, concerns are beginning to grow about just how safe and reliable an environment it is. For successful implementation of cloud services, it is necessary to establish the certification systems to ensure the safety and reliability of cloud services. This paper provides a safe and reliable framework for cloud service certification systems. In order to develop it, the critical issues related to service quality and certification of cloud services have been identified and the systematic framework for certification systems of cloud services and service provider domains have been developed. An evaluation method for the developed certification systems is also proposed.

• Journal of Internet Computing and Services
• /
• v.9 no.5
• /
• pp.141-151
• /
• 2008

In the paper, we analyze the performance of random access channels in multi-service multi-user OFDMA systems. The resource of the random access channels in OFDMA systems are available sub-channels and PN-codes. For given available sub-channels and PN-codes,' we analyze the performance of the random access channels of OFDMA systems in terms of the access success probability, the blocking probability, the access delay and the throughput per each service class. Further, we find the feasible region of the access probability of each service class in which the allowable minimum access success probability, the allowable maximum blocking probability and the allowable maximum access delay are satisfied. The results also can be used to find proper region of the access probabilities of each service class for differentiated quality of service(QoS)s, and for the system operations in multi-service multi-user OFDMA systems.

• Journal of KIISE:Computing Practices and Letters
• /
• v.13 no.2
• /
• pp.119-130
• /
• 2007

Home service networked systems require a high-availability service with a proactive and practical fault management. However, as the system complexity grows, it is not easy to meet the requirement. Moreover, user may want to pay no attention to a sequence of complex or nervous maintenance jobs for system fault managements. Therefore, the home service networked systems must have self & remote fault management capability with a minimal human intervention for meeting high-availability requirement of the integrated systems that consist of the networked appliances or devices. In this paper, we present an autonomic healing utility equipped with a remote self-managing mechanism in order to both increase the availability of home service networked systems and decrease the maintenance cost.

• Journal of Distribution Science
• /
• v.18 no.9
• /
• pp.5-11
• /
• 2020

Purpose: We sought to investigate the operation status of internal accounting control systems in the distribution and service industries and verify whether investing in internal accounting personnel significantly influences the quality of the companies' financial reporting. Research design, data and methodology: We identified descriptive statistics and performed a univariate analysis. Furthermore, a regression analysis verified the impact of investing in internal accounting personnel on the absolute value of discretionary accruals, a proxy for financial reporting quality. Results: Distribution and service companies allocated a significantly higher number of accountants to their internal accounting control systems than companies in other industries. We also confirmed that the absolute value of discretionary accruals significantly decreased as the average working experience of internal accounting personnel in distribution and service companies, in months, increased. Conclusions: In this study, we confirmed that distribution and service companies are devoting efforts to establishing internal accounting control systems and found that financial reporting quality is more effectively controlled as companies allocate more experienced personnel in their internal accounting control system.

• Journal of Intelligence and Information Systems
• /
• v.4 no.1
• /
• pp.115-131
• /
• 1998

Customer service process is one of the most important processes in today's competitive business environment. Among the various activities of customer service process, equipment malfunction diagnosis activity should be performed fast and accurately. When a customer calls the service center and reports the observed symptoms, he/she describes them in layman's terms. Therefore, the customer-reported symptoms have not been considered helpful information for service representatives. However, in order to perform diagnosis activity fast and accurately, we need to make use of the customer-reported symptoms actively. In this research, we developed three systems called R-EMD (Rule-based Equipment Malfunction Diagnostic system), C-EMD (Case-based Equipment Malfunction Diagnostic system) and R&C-EMD (Rule & Case-based Equipment Malfunction Diagnostic system), each of which diagnoses equipment malfunctions using the customer-reported symptoms. R&C-EMD is a hybrid system that utilizes both rule-based and case-based technologies. The diagnosis rules used in R&C-EMD and R-EMD were not acquired from service manuals or interviews with service representatives. Rater, we extracted them directly from the past diagnosis cases based on symptoms' frequencies. By this way, we were able to overcome the knowledge acquisition bottleneck. Using the real 100 malfunction diagnosis cases, we evaluated the performances of R&C-EMC, R-EMD and C-EMD in terms of speed and accuracy. In diagnosis time, R&C-EMD took longer than R-EMD and shorter than C-EMD. However, R&C-EMC was the best in accuracy.