• Journal of Korean Society of Industrial and Systems Engineering
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• v.20 no.42
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• pp.31-38
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• 1997

The main objective of this research is to develop a model to select the optimal input service level for a distribution center - multi branch inventory distribution system. With the continuous review policy, the distribution center places an order for specific order quantity to an outside supplier, and the order quantity is replenished after a certain lead time. Also, each branch places an order for particular order quantity to the distribution center to satisfy the customer demands, and receives the replenishment after a lead time. When an out of stock condition occurs during an order cycle, a backorder is placed to the upper level to fill the unfilled demands. With these situation, variable demand and variable lead time are used for better industrial practice. Further, actual lead times with a generic lead time distribution are used in developing the control model. Under the actual lead time model, the customer service measures actually attained for the distribution center and each branch are explained as the effective customer service measures. Thus, throughout the optimal control (using computer search procedures), we can select the optimal input service levels for the distribution center and each branch to attain the effective service level for each branch which is consistent with the goal level of service for each branch. At the same time, the entire distribution system keeps minimum inventories.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.12 no.11
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• pp.5269-5286
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• 2018

Task scheduling is one of the key issues in improving system performance and optimizing resource management in cloud computing environment. In order to provide appropriate services for heterogeneous users, we propose a novel task scheduling strategy with service differentiation, in which the delay sensitive tasks are assigned to the rapid cloud with high-speed processing, whereas the fault sensitive tasks are assigned to the reliable cloud with service restoration. Considering that a user can receive service from either local SaaS (Software as a Service) servers or public IaaS (Infrastructure as a Service) cloud, we establish a hybrid queueing network based system model. With the assumption of Poisson arriving process, we analyze the system model in steady state. Moreover, we derive the performance measures in terms of average response time of the delay sensitive tasks and utilization of VMs (Virtual Machines) in reliable cloud. We provide experimental results to validate the proposed strategy and the system model. Furthermore, we investigate the Nash equilibrium behavior and the social optimization behavior of the delay sensitive tasks. Finally, we carry out an improved intelligent searching algorithm to obtain the optimal arrival rate of total tasks and present a pricing policy for the delay sensitive tasks.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.35 no.4
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• pp.186-193
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• 2012

Assessing service quality and satisfaction is the essential part of service science. In this study, for G2B electronic commerce service composed of information systems and human resources, a composite research model for exploring factors of service quality satisfaction is proposed. The proposed model uses SERVQUAL's five quality dimensions as independent antecedent factors and usefulness and ease-of-use of the technology acceptance model as mediating factors. A case of a G2B purchase service is empirically studied using the proposed model. The result shows that the proposed composite model is good and appropriate for explaining the characteristics of G2B services.

• Journal of Digital Convergence
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• v.10 no.6
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• pp.71-82
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• 2012

The interest in SLA in accordance with the development of IT outsourcing has increased due to the rapid development of information systems. Moreover, an awareness and necessity for the Information System Operating Audit has increased while an effective IT service management operations for information systems is needed desperately. However, information system operations and maintenance instructions of the National Information Society Agency operates due to the current information system operation, but the experience and the interpretation of the auditor determine the decision in the field. This paper introduces an operating audit model for the efficient management. This model is derived from the Korea Information Society Agency's operating instructions of the Information Systems Audit and their inspection services. The audit checklists were derived from the areas of service planning, service delivery, service support, and service management. Consequently, the operating audit model was proposed, and the suitability of this model was verified by experts' opinions on the survey.

• The Journal of the Korea Contents Association
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• v.13 no.11
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• pp.877-884
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• 2013

As the Cloud Computing services are growing fast in the world, the number of Cloud Computing service users are being increased enormously in China. Studies on Intention-to-Use have been one of the interesting topics in the field of marketing. In this paper we investigate the factors influencing the intention-to-use of Cloud Computing services in China. Our research model is based on Technology Acceptance Model and includes 'privacy', 'information needs', 'service types', 'service appropriation', 'system quality', and 'system security'. We surveys the Chinese Cloud Computing service users and analyzes with Structural Equation Model. The results show that 'privacy', 'service appropriation', 'system quality', and 'system security' give positive effects to 'intention-to-use'. However, 'information needs' and 'service types' does not give positive effects.

• IE interfaces
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• v.21 no.2
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• pp.209-220
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• 2008

Recently, innovative medical services are fast emerging, which include customized medical services based on bio-informatics, composition of cure and well-being exploiting ubiquitous technology, hospital supply chain management using RFID, and so forth. However, conventional approaches for new service development hardly give us systematic model to analyze and produce creative medical services. Because most of them are static and concentrate on microscopic tools or techniques. Thus, it is highly desirable to suggest an integrative framework to organize the whole transformation process from technology to medical service. The objective of this study is to propose a medical service engineering model based on the dynamic innovation theory. The proposed model contains objectives of service system, strategies of hospital, stages, activities required to deal with medical service life cycle, which incorporates the acquisition of new technology, transformation to the product, penetration into market, and adoption of consumers. In addition, the usefulness and applicability of the newly proposed model are provided using catholic medical center example.

• Management & Information Systems Review
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• v.14
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• pp.79-99
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• 2004

Cyber education system service is in the field of software service which is highlighted after the latter half of 1990'. But the progress of this service is impeded by the lack of back office which contributes to the evaluation of learning achievement and the management of learning progress. This article points out the problem of current back office which is the most important in the cyber education system, and focuses on the new intelligent learning achievement evaluation module. First, we define the cause and effect between the learning stages using by fuzzy implication which is the important part of fuzzy theory. Next, we suggest the model which generates the results of the learning achievement evaluation. This model, suggested by this article, may contribute to the development of the cyber education system by improving the current on-line education service.

• Proceedings of the Korean Information Science Society Conference
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• 2000.10c
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• pp.183-185
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• 2000

본 논문에서는 SNMP를 이용한 Nerwork Management System(NMS)이 Network을 사용하는 Application에 영향을 주지 않도록 하는 Polling 전략과 Model을 설계하였다. 제안된 System은 Network의 각 Client 정보를 처리하는 Agent와 Data 수집 및 제어를 담당하는 Server로 구성된다. Agent는 SNMP Agent 부분과 Network 상태를 Monitoring 하는 SubManager로 구성되어, Server는 SNMP Agent와의 Polling 및 Polling 정책을 결정하는 부분으로 구성된다. 제안 Model은 SNMP를 이용한 NMS를 도입할 경우, 기존 Network Service에 영향을 주지 않도록 하는 것이 목적이다. 제안된 System에 대한 성능평가를 위해 실존하는 Network을 대상으로 SNMP의 Polling 및 Service의 부하량을 측정하였다.

• International conference on construction engineering and project management
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• 2009.05a
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• pp.1453-1462
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• 2009

It is very important for performance of information system that we make an effort to raise user's satisfaction by continuously grasping user's requirement by evaluation of PMIS based on ASP service quality and reflecting this to information system. However, It is lack that developments of suitable evaluation index of PMIS based on ASP service quality. Hereupon, In this study, we propose the evaluation indicators. First, The evaluation area is classified by form the foundation of D & M IS Success Model (2003); system quality, information quality, service quality. Second, The detail evaluation item which include considerations which are gotten through investigation of the construction industry and PMIS based on ASP is grouping by form the foundation SERVQUAL which is a service quality evaluation tool proposed PZB(1988). It is suitable to evaluate PMIS based on ASP service quality in construction industry and able to evaluate various aspects.

• Journal of the Korea Convergence Society
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• v.8 no.12
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• pp.77-84
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• 2017

With the entry into the aging society, we are increasingly interested in wellness, and personalized medical services through artificial intelligence are expanding. In order to provide personalized medical services, it is difficult to provide accurate medical analysis services only with the existing hospital system components PM / PA, OCS, EMR, PACS, and LIS. Therefore, it is necessary to present the hospital system model and the construction plan suitable for personalized medical service. Currently, some medical cloud services and artificial intelligence diagnosis services using Watson are being introduced in domestic. However, there are not many examples of systematic hospital system construction. Therefore, this paper proposes a hospital system model suitable for personalized medical service. To do this, we design a model that integrates medical big data construction and AI medical analysis system into the existing hospital system components, and suggest development plan of each module. The proposed model is meaningful as a basic research that provides guidelines for the construction of new hospital system in the future.