• 한국콘텐츠학회:학술대회논문집
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• 한국콘텐츠학회 2008년도 춘계 종합학술대회 논문집
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• pp.480-483
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• 2008

다양한 인터넷 기술이 개발 및 발전됨에 따라 정보 제공자는 사용자에게 보다 효율적이고 고객중심의 서비스를 제공하기 위해 노력하고 있다. 특히 방대한 양의 정보에 대하여 고객이 원하는 정보를 정확하고 쉽게 제공하기 위해서는 검색기능의 효율성이 필수이다. 한국과학기술정보연구원(KISTI)에서는 국가과학기술포털서비스 성능향상을 위하여 FAST(Fast Search & Transfer ASA) 검색엔진을 도입하였다. 하지만 무엇보다도 서비스 환경에 적합하게 검색엔진의 하드웨어 및 소프트웨어적 성능을 최적화하는 것이 중요하다. 본 논문에서는 국가과학기술정보의 효율적 서비스를 위한 FAST 검색엔진 설계 및 최적화 기법에 대해 논한다.

• 한국경영과학회지
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• 제36권4호
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• pp.29-41
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• 2011

As industires are evolving into a more advanced type industrial system, service economy has been more emphasized. But with the expansion of the service economy, the failure of the service has also increased. Customers flee caused by the service failure leads to from simple problems like financial loss to serious problems like damaging corporate image. Therefore, if possible, the system providing defect-free service should be established. If this is not possible, preventive measures should be taken in order to minimize the failure. The study as a tool to prevent service failure presents the concepts "service error matrix." And to confirm whether this idea is practical or not, this study investigated the hotel, one of the leading service industries, about actually occurring service failure and applied to service error matrix suggested in this study. Finally service blueprint and Poka-yoke are completed in order to reduce service failure of Y hotel which was the object of the interview for this study.

• 산업경영시스템학회지
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• 제24권66호
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• pp.37-45
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• 2001

Because the structure of the economy is being changed from product-oriented and company-centered economy to service-oriented and customer-centered economy, and the market competition is varying with the competition of non-price factors, the importance for customer service of logistics system is being increased. Thus, the level of customer service should be represented as an element of the logistics decision and the facility location decision. The level of customer service provided by logistics system has an effect on customers\` purchase decisions, hence on the market demand. That is, the market demand is elastic for customer service as it is influenced by product price. Considering the effect of customer service on demand, this study develops the market area which each facility will serve. That area is circular, and distance norm is considered Euclidean and Rectilinear (or Manhattan) distance norm. The market demand for product at a particular area is affected by the level of customer service that facility provides, and the relationship between the market demand and the level of customer service is represented with a mathematical function.

• 한국항만경제학회지
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• 제21권4호
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• pp.239-253
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• 2005

Although logistics service quality is considered an essential strategy for success and survival in today's internet environment, there are still a lot of question: what variables determine the extent of logistics service effect, how difficultly do the determinants affecting logistics service effect and how accomplish the decision making in the implementation of inter-organization information system. The purpose of this study is to examine a model to utilize the application and effect of logistics service through e-marketplaces. The results of empirical analysis are mentioned as follows; First, among the interorganization information system factors, four variables(top management support in organization characters, competitive degree in environment characters, relative advantage and information efficiency in innovation characters) have been shown to be primary determinant of the effect of logistics service quality. Second, the type of independent variable used results in a significant difference in the effect of logistics service quality. Third, Korean firms have to pursue the corporate strategy focused on logistics service quality.

• Journal of Information Technology Applications and Management
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• 제15권4호
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• pp.1-20
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• 2008

Increasing number of corporations applies IT service management systems to optimize IT service delivery and support processes. For this reason, implementation experiences and effect of IT service management system are growing concerns for IT managers and researchers. This case study analyzes implementation experiences on an ITIL based service management systems in an medium sized corporation. The exploratory case analysis revealed that systems and service quality were improved from the implementation. This study will contribute to the successful implementation of IT service management system and developing a research model of IT service management process.

• Journal of Information Technology Applications and Management
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• 제15권3호
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• pp.243-259
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• 2008

To support business services interoperation, the BSD (Business Service Document), which is an extension of the Web Service Description Language (WSDL) the web service specification of the World Wide Web Consortium (W3C) was designed. The WSDL presents comprehensive standards for the interoperability of software components and W3C delegates extensions of WSDL to the users for their own purposes and objectives. In this article, BSD Creator, which can generate well-formed and valid BSDs, was designed and implemented. Also, the BSD Operation Pilot System where service providers can publish BSD specification documents and service users can search for services, was implemented and presented. BSD Creator and the BSD Operation Pilot System, which are the outcomes of this study, were assessed for their quality and usefulness using ISO/IEC 9126. The outcomes of this paper will be the basis on which industry groups can construct a Business Services Interoperation System, and are expected to contribute to the revitalization of business service interoperation.

• ETRI Journal
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• 제14권4호
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• pp.10-18
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• 1992

Intelligent Network offers network operators significant opportunities to provide new services such as Freephone service and Credit Calling service. To realize the IN capabilities it is required to introduce several new components into the existing telecommunication network. Among them Service Control Point is regarded as a keystone node of Intelligent Network. This paper discusses the architecture design and implementation of NICS(Network Information Control System), which is a combined system of SCP and SMS. Service processing aspects are discussed in detail among the functions of NICS, and service management and test environment of service logic are presented also. The field trial of NICS which has been developed to provide Freephone Service and Credit Calling Service is scheduled at the end of 1993.

• Asia pacific journal of information systems
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• 제13권2호
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• pp.145-170
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• 2003

Open Decision Support System(DSS) is an automated and transparent system that is built to be shared both within and across organizations. The open DSS has been thought to be a set of decision components that are communicating through Web protocols. These characteristics intuitively invite the Web services concepts, which are currently one of the new trends in network-based business services. However, web services still are not active enough to be autonomous, and to provide for composing functionalities. These lead to the motivation on building a sophisticated web service to contain these features and to utilize web services on behalf of the user. This paper aims to propose a new concept of Meta Web Service, a web service-based open DSS. Decision modules in a dynamic and open DSS can be viewed as a web service. The Meta Web Service understands the users problem statement with ontology, performs web service discovery, web service composition, and automatically generates codes for composite web service execution. A prototype of example web service has been developed to show the feasibility of the proposed idea.

• 대한교통학회지
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• 제12권4호
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• pp.5-19
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• 1994

The new concept of level of service for the airport system indicates that there must be strong stimulation to proceed with the current stereotyped service standards which are being criticised due to their being based on, either physical capacity/volume or temporal/spatial standards that directly incorporates the perception of passengers. Quantitative factors have been dealt with the main service measurements when evaluating level of service. However, the passenger's perception for the provision service at the airport system is definitely important consideration to assess level of service. To enhance the reliability of service level evaluation from the passenger's point of view, this study has adopted three main evaluation factors ; temporal/spatial factors as quantitative measurements and comfort and reasonable service factors as qualitative measurements. The multi-decision model was constructed using Fuzzy Set Theory and applied to a case study at Seoul Kimpo International Airport. Results are presented in terms of passenger satisfaction with a variety of different values.

• 전자공학회논문지
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• 제52권6호
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• pp.144-150
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• 2015

본 논문은 분산된 센서 디바이스의 리소스 오브젝트 연동 서비스 제공 시스템에 관한 것으로 서비스 전달 플랫폼을 기반으로 한다. 시스템은 서비스 전달 플랫폼(SDP: Service Delivery Platform)과 프록시로 구성되어 있다. 서비스 전달 플랫폼은 분산된 서비스 기능을 인에이블러로 설정하며 인에이블러들의 조합으로 융합서비스를 생성한다. 또한 생성된 서비스를 분산 환경에서 전달하는 역할을 한다. 프록시는 분산된 디바이스들과 서비스 전달 플랫폼을 연결하도록 설정되며 서비스 전달 플랫폼이 분산된 디바이스를 자원으로 인식하여 인에이블러로 정의할 수 있도록 한다. 개발된 시스템을 통하여 분산된 센서 기능이 인에이블러로 정의되어 일반 서비스 기능과 동일한 형태로 융합서비스의 생성 및 전달에 사용될 수 있다.