• Title/Summary/Keyword: Service Review

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A Design of Information Service System of Personalized Educational Consultation (맞춤형 진학 정보 서비스 시스템 설계에 관한 연구)

  • Kim, Seung-Duk;Back, Yeong-Tae
    • KSCI Review
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    • v.14 no.2
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    • pp.135-139
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    • 2006
  • There have been many suggestions of ontology-based semantic web service systems and recommendation systems, but there has been no attempt to study educational consultation. Thus this study set out to tackle the problem and design specialized service to reflect individuals' interest, aptitude, hobbies, and grades based on the semantic web technology so that they could search the related information easily by managing personal profiles and identifying the meanings between information. It also aimed to suggest a convenient information service system of personalized educational consultation.

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Customer Service Evaluation based on Online Text Analytics: Sentiment Analysis and Structural Topic Modeling

  • Park, KyungBae;Ha, Sung Ho
    • The Journal of Information Systems
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    • v.26 no.4
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    • pp.327-353
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    • 2017
  • Purpose Social media such as social network services, online forums, and customer reviews have produced a plethora amount of information online. Yet, the information deluge has created both opportunities and challenges at the same time. This research particularly focuses on the challenges in order to discover and track the service defects over time derived by mining publicly available online customer reviews. Design/methodology/approach Synthesizing the streams of research from text analytics, we apply two stages of methods of sentiment analysis and structural topic model incorporating meta-information buried in review texts into the topics. Findings As a result, our study reveals that the research framework effectively leverages textual information to detect, prioritize, and categorize service defects by considering the moving trend over time. Our approach also highlights several implications theoretically and practically of how methods in computational linguistics can offer enriched insights by leveraging the online medium.

Proposing m-Government Service Architecture Design Using Enterprise Architecture in Mongolia

  • Erdenebold, Tumennast
    • Journal of Information Technology and Architecture
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    • v.11 no.3
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    • pp.261-270
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    • 2014
  • The utilization of the Mobile Government system is having more than a few challenges including complexity of different mobile technologies, determining interoperability among existing systems and infrastructures, and establishing services with secured networks. To get over those challenges, integrated standard, innovative and comprehensive system architecture is required by the M-Government. Hence this study proposed reference EA framework for M-Government system in order to avoid unnecessary duplication of infrastructure deployment and integrate services among different government instructions. The study based on literature review, and current infrastructure and mobile network situation for delivering Government services of Mongolia. The study recommends innovative m-Government system framework used EA, and scope covered mobile service delivery area centered on G4C and C2G perspectives. The Federal Enterprise Architecture Framework has used in this research, and the proposed system service architecture defines the interoperable standards, infrastructure components, applications, and technologies for government institutions in Mongolia to aid interactions necessity among them to provide m-Service.

The Impacts of Participation Motivation and Service Quality on Satisfaction of the Trade Exhibition Participants (전시회의 참가동기와 서비스품질이 참가자 만족에 미치는 영향)

  • Kim, Kyung-Nam
    • International Commerce and Information Review
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    • v.10 no.2
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    • pp.211-232
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    • 2008
  • This research intends to explore two questions: 1) how the service qualities of trade exhibitions affect the participant's satisfaction, and 2) how participation motivation moderates the relationship's between the service quality and satisfaction. For this purpose, the service qualities were measured with respect to three components: 1) core services, 2) physical environments, and 3) personal services of trade exhibitions. The results showed that the core services had largest impact on the participant's satisfaction among three components. The influence of the personal services was next strong, and the impact of the physical environment was weakest. Participation motivation was shown to moderate the effects of core services and personal services on satisfaction, but its moderating impact on the relationship between physical environments and satisfaction was not observed.

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A Study on Factors for the User's Satisfaction of the a-Trade Service System (전자무역서비스 시스템의 사용자 만족 요인에 관한 연구)

  • Shin, Seung-Man;Jeong, Yoon-Say
    • International Commerce and Information Review
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    • v.10 no.3
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    • pp.117-140
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    • 2008
  • The purposes of the study are to measure the relative importance of independent variables, to analyze relation between user satisfaction and use, and to improve the level of user satisfaction in using e-Trade system(uTradeHub). The study develops the independent variables in three dimensions(i.e the quality of system, quality of information, and quality of service), estimates the level of satisfaction on a par with these variables, and analyzes the causal relation of these variables. The major findings of the study are as follows. First, there is a significant casual relationship between the quality of system and user satisfaction, thus the hypothesis is accepted. Second, there is a significant casual relationship between the quality of information and user satisfaction, thus the hypothesis is accepted. Third, there is a significant casual relationship between the quality of service and user satisfaction, thus the hypothesis is accepted. Final, there is a significant casual relationship between the user satisfaction and use, thus the hypothesis is accepted.

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e-Learning Quality Assurance System in Corporate Education (기업 e-Learning 품질 보증 관리 개선 방안 연구)

  • Rha, Hyeon-Mi;Rhew, Sung-Yul;Kim, Jong-Bae
    • Journal of Information Technology Services
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    • v.6 no.3
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    • pp.111-128
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    • 2007
  • The purpose of the research is to analyze the status and problems of the e-Learning quality assurance system on e-Learning contents and service provider(institutes) in the field of enterprise education. In addition, the research is to suggest the direction and strategies for revising and developing the system. The research put emphasis on two systems of the e-Learning quality assurance(contents, service provider) which directly influence financial support of government. This study depended mostly on literature review, supplemented by expert panel meetings. In the case of the quality assurance system on e-Learning contents, the followings are suggested; (1)admitting the contents made of the combination of modules in the approved module set, (2)making easier the qualifying of modified contents for maintenance, (3)revising evaluation criteria, (4)providing substantial feedback. In the field of service provider, the followings are requested; (1)differentiating of qualifying system by industry and scale of company, (2)extending the qualifying cycle, (3)improving the feedback and sharing system.

Common Resource Management and Network Simulator in Heterogeneous Network Environment (다중 네트워크 환경 하에서의 공통 자원 관리 기법 및 네트워크 시뮬레이터 응용)

  • Kim, Jae-Hoon
    • Korean Management Science Review
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    • v.26 no.1
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    • pp.113-126
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    • 2009
  • By the newly emerging network access technology, we face the new heterogeneous network environment. Focusing on the co-existence of multiple access network technology and the complex service needs of users, the wireless service operators should present the stable service quality for every user. For this, the service operators should build the new operation framework which combine the pre-established network and newly adopted one. Our problem is finding the optimal heterogeneous network operation framework. We suggest market-based marginal cost function for evaluating the relative value of resource of each network and develop the whole new heterogeneous network operation framework. To test the applicability of developed operation framework, we build large-scale JAVA simulator. By this development, we can easily test the new network environment in practical engineering field.

Cultivation Marketing and Effect Measurement for Improving Sale and Retention of Additional Service Product of A Mobile Telephone Company (이동통신사의 부가서비스 상품 판매와 유지 증대를 위한 Cultivation 마케팅과 성과측정)

  • Chun, Heui-Ju
    • Korean Management Science Review
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    • v.26 no.3
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    • pp.11-21
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    • 2009
  • In this paper, we proposed some valuable analysis results of cultivation campaign marketing in A mobile telephone company. The cultivation campaign marketing is a new outbound TM campaign strategy composed of 4 steps for new subscribers. During the analyses, attrition rate of A mobile company, outbound TM rejection rate, contact rate/call success rate and additional service attrition rate after subscription are measured as an effect of cultivation campaign. The results showed that there were no statistical significance in improving retention rate between customers experienced 4 step cultivation campaign and control group. However, the cultivation campaign had a better effect on improving response rate and success of selling additional service product of mobile company compared to general selling campaign. This is because cultivation campaign group had been taking care of from subscription time. It is suggested that cultivation campaign had better confined customers more likely to buy additional service to outbound TM for the sake of financial efficiency.

A Case of Well-Differentiated Liposarcoma on the Anterior and Posterior Neck (전, 후경부에 동시 발생한 호분화성 지방육종 1예)

  • Sah, Dae Jin;Kim, Yoon Jung;Baek, Hun Hee;Kim, Seung Woo
    • Korean Journal of Head & Neck Oncology
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    • v.30 no.1
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    • pp.31-34
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    • 2014
  • Liposarcoma is a malignant tumor originated from adipose tissue, accounting for 20% of all soft tissue sarcomas. A 69-year-old man with anterior and posterior neck mass visited to our department and we performed an excisional biopsy in level I. Histopathological examination revealed liposarcoma, so we performed wide excision in anterior and posterior neck, and adjuvant radiotherapy. We report a unique case of well-differentiated liposarcoma on anterior and posterior neck with literature review. To our best knowledge, such case has not been reported earlier in Korea previously.

A Study on Changes of Pre-service Mathematics Teachers' Teaching Ability through Teaching Practicum (학교현장실습을 통한 예비수학교사들의 수업능력 변화에 대한 연구)

  • Shim, Sang Kil
    • Journal for History of Mathematics
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    • v.30 no.3
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    • pp.163-183
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    • 2017
  • In this study we reveal that there were positive changes after the practicums of pre-service math teachers, in that, they changed contents of class and the way of explanation in order to enhance students' understanding, and provided opportunities for students to participate in the class. In addition, they made more use of textbooks in their class instead of depending on their experience acquired before the practicums. However, no difference was found before and after their practicums, neither in their review of lessons nor in their use of simple 'question and answer' strategies. In this regard, we suggest continuous researches be conducted in order to enhance pre-service mathematics teachers' teaching ability, especially those which is hard to be acquired in a short period of time. And, reflecting the results of the research, systematic development and operation of the curriculum are required in the teacher training institutes.