• Title/Summary/Keyword: Service Review

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The structural relationships of application richness, brand awareness, user habit, user loyalty, and continuance intention in mobile application market (모바일 애플리케이션 풍부성, 브랜드 인지도, 이용자 습관, 이용자 충성도 및 지속적 이용의도 간의 구조적 관계)

  • Kim, Guan-Hyun;Kim, Yoo-Jung;Yoon, Jong-Soo
    • Journal of the Korea Society of Computer and Information
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    • v.18 no.3
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    • pp.141-152
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    • 2013
  • This study investigates the determinants of users' continuance intention in mobile application market, and examines the structural relationships between predictors and users' continuance intention. Based on the intensive review of prior research related to Internet and mobile services, mobile application richness, brand awareness, user habit, user loyalty were selected as the predictors of users' continuance intention. Using 259 surveys, the research model was assessed and the research hypotheses were tested. The findings show that mobile application richness is positively related with brand awareness and user loyalty. Brand awareness is proven to be a key predictor of user habit and user loyalty. Futhermore, it is shown that user habit has a direct impact on user loyalty and users' continuance intention. Finally, it was proven that user loyalty is a pretty important determinant of users' continuance intention.

A REVIEW OF CANDU FEEDER WALL THINNING

  • Chung, Han-Sub
    • Nuclear Engineering and Technology
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    • v.42 no.5
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    • pp.568-575
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    • 2010
  • Flow Accelerated Corrosion is an active degradation mechanism of CANDU feeder. The tight bend downstream to Gray loc weld connection, close to reactor face, suffers significant wall thinning by FAC. Extensive in-service inspection of feeder wall thinning is very difficult because of the intense radiation field, complex geometry, and space restrictions. Development of a knowledge-based inspection program is important in order to guarantee that adequate wall thickness is maintained throughout the whole life of feeder. Research results and plant experiences are reviewed, and the plant inspection databases from Wolsong Units One to Four are analyzed in order to support developing such a knowledge-based inspection program. The initial thickness before wall thinning is highly non-uniform because of bending during manufacturing stage, and the thinning rate is non-uniform because of the mass transfer coefficient distributed non-uniformly depending on local hydraulics. It is obvious that the knowledge-based feeder inspection program should focus on both fastest thinning locations and thinnest locations. The feeder wall thinning rate is found to be correlated proportionately with QV of each channel. A statistical model is proposed to assess the remaining life of each feeder using the QV correlation and the measured thicknesses. W-1 feeder suffered significant thinning so that the shortest remaining life barely exceeded one year at the end of operation before replacement. W-2 feeder showed far slower thinning than W-1 feeder despite the faster coolant flow. It is believed that slower thinning in W-2 is because of higher chromium content in the carbon steel feeder material. The average Cr content of W-2 feeder is 0.051%, while that value is 0.02% for W-1 feeder. It is to be noted that FAC is reduced substantially even though the Cr content of W-2 feeder is still very low.

An analysis on the railway vehicle system for the introduction of new transit systems (신교통시스템 도입을 위한 차량시스템에 관한 고찰)

  • Chung, Su-Young;An, Sung-Jin;Kim, Pyo-Jong
    • Proceedings of the KSR Conference
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    • 2009.05a
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    • pp.284-290
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    • 2009
  • As the increased importance is placed on the new transit systems owing to the environmental pollution caused by the road traffic congestion, the policy for the introduction of the new transit systems as an alternative solution to ease the heavy burden of the construction expenses is being actively established. Since the explicit recognition of such transit systems and the review on the method of its adoption have been a pressing matter in the light of reducing the pending traffic congestion, the development of the rolling stock systems in modes of new transportation has been made in various ways taking into consideration the regional circumstances to alleviate traffic congestion, and offer a more efficient service with the application of their intrinsic characteristics. Such systems also have been developed as a mix of punctuality for railway systems operating on the runway and flexibility for buses. This paper, therefore, deals in more detail with 3 modes of systems such as low-floor articulated buses, GRT(Guided Rapid Transit) and tram cars, and studies the overseas cases of the operation of those systems involving both negative and positive aspects.

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An Effect of the Group and Personal Factors on the Preference of the Conflict Handling Styles (집단적 요인과 개인적 요인이 갈등관리유형 선호에 미치는 영향에 관한 연구)

  • Yang, Gi-Dong
    • Management & Information Systems Review
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    • v.26
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    • pp.181-204
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    • 2008
  • This study is to categorize five types of conflict handling styles that employees can take when conflict occurs. The five types are integrating, avoiding, dominating, obliging, and compromising. I found these factors that explain conflicts handling styles divided them into organizational structure, task group functioning and need styles and how certain factors explain different kinds of conflict handling styles without other factors. To measure conflict handling styles, this study used the scale of conflict style devised Rahim. Data were collected by the survey method from employees engaged in the service industry located Seoul, the Province of Gyeonggi, and the Province of Gangwon. In addition, in order to prove my hypothesis, I used hierarchical regression analysis method to find the pure explanation that each factors have without multicollinearity. According to the study's result, in a person's type of needs, if the need for achievement is high, they prefer integrating style. In contrast, if the need for achievement is low, they prefer avoiding style. Also, if the need for affiliation is high, the employees prefer compromising style. But if the need for affiliation is low and the need for dominance is high, the employees favor dominating style. However, in task group functioning, group homogeneity, group cohesiveness, and group goal clarity are high, or the confidence in peers and management is high, the employees prefer obliging style to other conflicts handling styles. As well as if group homogeneity, group cohesiveness, and group goal clarity are high, it was found that they prefer compromising style. Also, if the role conflict that is related to organizational structure is serious, employees prefer obliging style, but they have weakenss in explanation. To sum up these results, if the employees have obliging style that shows lack of concerns over themselves and at the same time, have high concerns to others, is affected by task group or organization. And we can infer that the other conflicts handling styles are effected by personal characteristic.

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A Study on Logistics Distribution Industry's IoT Situation and Development Direction (국내외 물류산업의 사물인터넷(IoT) 현황과 발전방향에 관한 연구)

  • Park, Young-Tae
    • Management & Information Systems Review
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    • v.34 no.3
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    • pp.141-160
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    • 2015
  • IoT(Internet of Things) has become a major issue as new type of convergence technology, expending existing of USNs(Ubiquitous Sensor Networks), NFC(Near Field Communication), and M2M(Machine to Machine). The IoT technology defines as a networking for things, which can establish intelligent links collaboratively for sensing networking and processing between each other without human intervention. The purpose of this study is to investigate to forecast the future distribution changes and orientation of contribution of distribution industry on IoT and to provide the implication of distribution changes. To become a global market leader, IoT requires much more development of core technology of IoT for distribution industry, new service creation and try to use a market-based demand side strategy to create markets. So, to become a global leader in distribution industry, this study results show that first of all establishment of standardization of IoT, privacy safeguards, security issues, stability and value were more important than others. The research findings suggest that the development goals of IoT should strive to boost the creation of a global leader in distribution industry and convenience to consider consumers' demands as the most important thing.

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An Exploratory Analysis of IT Implementation: A Case Study of Construction Companies (건설기업 정보화 추진 방안: 대형 건설사 사례를 중심으로)

  • Han, Jeong-Sook;Kim, Young-Shin;Lee, Seung-Chan
    • Information Systems Review
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    • v.6 no.2
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    • pp.209-225
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    • 2004
  • This study shows the field of construction which was less developed in the aspect of information system in comparison to other areas needs to introduce construction information system and suggests it can make more value linked with company performance through the system. For the first step, it emphasizes the integrated enterprise approach not optimization of each sector in a company. This paper extracts the current issues of construction information from the core process of construction area and implies a driving plan and the future development plan for construction information. Antecedent studies for this drew the information structure model and the construction information-driving model of a construction company. Hence, case studies with management companies that implemented the construction information system successfully tested validity. This research brings the cases of PMS, the integrated finance system, and CRM system as successful ones.

A Exploratory Study on Analyzing the Multi-Dimensional Effectiveness of Broadband Network of Korea (국내 초고속정보통신망의 파급효과분석에 관한 탐색적 연구)

  • Jeong, Yong-Gwan;Kim, Yoo-Jung
    • Information Systems Review
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    • v.6 no.2
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    • pp.1-24
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    • 2004
  • This paper develops a framework for analyzing the effectiveness of broadband network from the value chain view. The value chain of broadband network is composed of activities such as broadband network building, application/equipments development, information systems utilization. The effectiveness from the interaction between these activities are defined as the effectiveness of informatization(private and public sector) and the effectiveness of IT Industry(effects on production on inducement of broadband carriers, IT equipments and service market creation, online digital contents market creation). For testing its real-world applicability, a case study is performed on the broadband network of Korea and the effectiveness of the framework for analyzing the effectiveness of broadband network is demonstrated.

An Exploratory Study on the Developmental Process of Internet Portals: Perspectives on Commercialization (인터넷 포털 기업의 발전과정에 관한 탐색적 연구: 수익화 관점에서)

  • Jung, Kyung-Ae;Park, Seung-Bong;Han, Jae-Min
    • Information Systems Review
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    • v.6 no.2
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    • pp.95-111
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    • 2004
  • Internet portal is an entryway, the first page encountered before the user entered target sites. Despite tremendous interest in the proliferation of internet portals, there is little, if any, research that demonstrates developmental process of internet portals. This developmental process is important to the generation of critical mass for e-business. The objective of this research is to discuss the process and evolution of internet portals via qualitative research. In doing so, we present $2{\times}2$ matrix as determinant with analyzing how it impacts developmental process of internet portals and perform case study to demonstrate them. The result shows that First, all internet portals are have tried to link 4C and commercialization through developmental process. Second, community service is one of the most important ways to realize commercialization in electronic market.

Local Community Development Model Building Study after Radioactive waste disposal facility Siting on GyeongJu (방사성 페기물 처분장 입지 후 지역 변화 모델 구축)

  • Oh, Young-Min;Yu, Jae-Kook
    • Korean System Dynamics Review
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    • v.7 no.1
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    • pp.119-146
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    • 2006
  • City of Gyeongju's referendum finally offered the long-waited low-level radioactive waste disposal site in November 2005. Gyeongju's positive decision was due to the various economic rewards and incentives the national government promised to the city. 300 million won for an accepting bonus, 8.5 billion won, annual revenue fro the entry quantity of waste into the city's disposal site, the location of the headquarter building of the Korean Hydro and Nuclear Power Co., and the accelerator research center. All of the above will affect the city's infrastructure and the citizens' economic and cultural lives. Population, land use, economic structure, environment and quality of life will be affected. Some will be very positive, and some will be positive. This research project will see the future of the city and forecast the demographic, economic, physical and environmental changes of the city via computer simulation's system dynamics technique. This kind of simulation will help City of Gyeongju's what to prepare for the future. The population forecasting of the year 2026 will be 289,069 with the waste disposal site, and 279,131 without the waste disposal site in Gyeongju. The waste disposal site and the relocation of the company headquarters and location of the accelerator research center will attract 9,938 individuals more with 511 manufacturing shops and 1944 service jobs. The population increase will bring 3,550 more houses constructed in the city. Land use will also be affected. More land will be developed. However, mad, water plant and waste water plant will not be expanded as much. The city's financial structure will be expanded, due to the increased revenues from the waste disposal site, and property tax revenues from the middle-class employees of the company, and the high-powered scientists and technologists from the accelerator research center. All in an, the future of the city will be brighter after operating the nuclear waste disposal site inside the city.

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Use of Social Commerce Restaurant Products by College Students According to Demographic Characteristics and Eating Out Behavior (인구통계학적 특성 및 외식행동에 따른 대학생의 소셜커머스 외식상품 이용 현황)

  • Jo, Mi-Na;Heo, Ji-Hwan
    • Korean journal of food and cookery science
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    • v.30 no.3
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    • pp.291-306
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    • 2014
  • The purpose of this study was to examine the use of social commerce restaurant products by college students according to demographic characteristics and eating out behavior. The questionnaire for the survey was distributed to 450 college students, who have experiences of purchasing a restaurant product on social commerce, with 286 responses used for analysis. From the result, college students frequently use smart phones and SNS for making such purchases. While the awareness of social commerce was high, they sometimes visited the websites and purchased products. The awareness and purchase experience of Coupang and Ticket Monster turned out to be the highest. The most frequently purchased product was restaurant discount coupons, followed by fashion/accessories, movie or concert tickets, food products, and beauty shop discount coupons. The discount rate was mostly 30 to 40% on average. The most significantly considered matter in purchasing products and services was product quality, followed by discount rate and consumer review. The respondents ate out at least 3 to 5 times a week, spent $100,000{\leq}200,000$ won, and were generally satisfied with the restaurant products from social commerce sites. The main satisfaction reason was price, whereas the dissatisfaction reason was false and puffy advertising. Service quality improvement and variety of category were the most necessary factors for improvement. Among the demographic characteristics, there was a difference in purchase expenditure of social commerce restaurant products, as well as purpose, companion, time used and word-of-mouth experience according to gender. According to grade, there was a difference in purchase expenditure, companion, area of use and impulsive purchase. Among the eating out behavior, there was a difference in purpose, companion and word-of-mouth experience according to the eating out frequency. Meanwhile, there was a difference in purchase expenditure, companion, time used, word-of-mouth experience and tool according to the eating out cost.