• Title/Summary/Keyword: Service Review

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A Study on the Enhancing of the Global Competitiveness of the Services of Tax, Law, and Accounting - Focusing on Multi-Disciplinary Practices(MDP) - (조세·법률·회계 서비스의 국제경쟁력 제고 방안 - 이종자격사간 동업(MDP)을 중심으로 -)

  • Son, Yun;Lee, Hak-loh
    • International Commerce and Information Review
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    • v.19 no.4
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    • pp.53-74
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    • 2017
  • There have been growing concerns that Korea's products keep losing their international competitiveness. It is necessary to restore strong muscles of manufacturing sectors. Together, efforts must be made to strengthen the competitiveness of service sector. While wide consensus has been reached on the necessity that Korea's service sector needs overhaul for stronger global competitiveness, it is rather difficult to witness any remarkable improvements. Insufficient performances might result from the protection of the captive markets by the interested parties. The research starts from the proposition that the introduction of MDP will bring down the barriers between the segmented services and promote competition. We provide theoretical analyses and report better performances of major countries which introduced MDP in their soils. Considering the reality, we propose that in the foreseeable future, a MDP in the areas of tax, law and accounting be introduced in Korea because these areas seem to create least conflicts of disciplinary duties due to public purposes. Broader MDPs in other areas may take some more time. There exist, however, some limitations. As MDP has not been officially introduced in Korea, it is almost impossible to directly compare the performances between the pre- and post-MDP in Korea. Data scarcity of business performances of companies also limits the study.

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A Study on the Trade Insurance System through Risk Management of Trade Payment of Korea's Export and Import Manufacturing Companies (한국수출기업의 무역대금결제의 위험관리에 따른 무역보험제도에 관한 실증적 연구)

  • Kim, Chang Bong;Park, Se Hwan;Kwon, Seung Ha
    • International Commerce and Information Review
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    • v.19 no.2
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    • pp.213-236
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    • 2017
  • World trade has entered a stagnant state, protection trade measures are spread due to delayed economic recovery in developed countries, sluggish investment in emerging economies such as China, economic recession in resource exporting countries, and geopolitical and political uncertainties along with the election period in the US and other major industrialized countries. Thus, in the economic structure of our country with a focus on export, for small and medium enterprises to grow, efforts for having various markets are necessary. The importance of the trade insurance system, which can support the risk management of enterprises, is emphasized by the fact that the majority of SME exporters have a risk management level and a lack of corporate capacity to enter the global market. This study was surveyed with 87 small and medium export companies in South Korea. The purpose of this study is to verify the effect relationship how service quality of trade insurance and utilization of trade insurance impact on the risk management of trade payment and export performance. The research hypothesis and model was derived from the basis of existing theory and empirical research, and obtained the following results. Firstly, Service Quality of Trade Insurance showed positive (+) effect on Export Performance. Secondly, Utilization of Trade Insurance showed positive (+) effect on Risk Management of Trade Payment. Thirdly, Risk Management of Trade Payment showed positive (+) effect on Export Performance. This study is differentiated from previous research information by empirically evaluating the relationship between the risk management of trade payment and export performance through utilization of trade insurance. This study contributed to academic by examining the research on the risk management of trade insurance and also practically suggested the direction how small and medium export company is to take the advantage of the trade insurance.

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A Case Study on the Evaluation Framework of a New Service Model in the Public Sector: Focusing on the Mobile Application Project (공공기관 지원사업 선정평가 프레임워크 개발 및 적용: 모바일 앱 서비스 지원사업 선정사례 중심)

  • Bae, Junseong;Kim, Eunhee;Koh, Joon
    • Information Systems Review
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    • v.14 no.2
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    • pp.117-140
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    • 2012
  • It is hard, but important to evaluate and select a new service model for the public sector, accompanying unexpectable risk. The purpose of this study is to build and develop the evaluation framework of public projects and to present a project evaluation system which is more rational and methodical. The evaluation framework has been developed by calculating the evaluation criteria and weights resulted from an interview with an expert group and Analytic Hierarchy Process(AHP). Moreover, market-oriented characteristics, technology-oriented characteristics, service development capabilities and policy-oriented characteristics were predominantly chosen as the evaluation items. The re-evaluation of the app development support programs was conducted to check the feasibility as an evaluation system influencing the performance of firms. The result of an evaluation system proposed by this study showed better evaluation performance than previous ones, better predicting the actual business performance. Currently, though the policies of the public sectors and support programs focus on the outcome and performance management, the result of this study shows the importance of project selections. Also, implications of the study are discussed.

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A Study on Antecedents of Cognitive and Affective Trust Leading to IT Service Project Performance (IT서비스 프로젝트에 있어서 인지적 신뢰와 정서적 신뢰를 형성하는 요인들에 관한 연구)

  • Yoon, Jungin;Park, Jun-Gi;Lee, Jungwoo
    • Information Systems Review
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    • v.16 no.1
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    • pp.51-71
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    • 2014
  • This study explores the influence of cognitive and affective trust on IT service project performance. Technology and Business expertise are posited as antecedents for cognitive trust which social bonding and relationship conflict as over for affective trust. Communication is posited as the commons antecedent for both kind of trust. A study was administered among IT Project leading in different projects. Analysis of 169 data point in general supports the research model. For building cognitive trust, Communication is formal to be must important while business expertise the second and technical expertise the third. For affective trust, the influence of antecedent are relatively smaller than the case of cognitive trust. For project performance, Cognitive trust seem to have stronger impact as IT may have direct impact as well as indirect impact via affective trust. Findings trust though the impact is smaller than the cognitive trust. In practice, this means to maintain Balanced approach in fostering trust-cognitive and affective.

Implementation of a Ranging Simulator for the ATM-PON Based on ITU-T G.983.1 (G.983.1 기반의 ATM-PON을 위한 Ranging 시뮬레이터 구현)

  • Hong, Jae-Geun;Woo, Man-Sik;Chung, Hae;Kim, Jin-Hee;Yoo, Gun-Il;Kim, Woon-Ha
    • Journal of the Institute of Electronics Engineers of Korea TC
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    • v.38 no.9
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    • pp.12-20
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    • 2001
  • The ATM-PON has an important meaning at next generation access network because the equipment transmits various types of user traffic with a single platform through the passive optical splitter. Ranging is a technology to place all ONUs at the same virtual distance in order to provide the synchronization for the upstream signal in the ATM-PON based on the Time Division Multiplexing (TDM). In this paper, we review the merits of ATM PON and related protocol for the PON operation. We summarize and analyze the steps about the ranging protocol based on ITU-T G.983.1 and implement a simulator that can simulate the ranging procedure based on our modeling. In this paper, we can investigate time requirements of G.983.1 by using the simulator and find out the wasted rate of the bandwidth during the ranging procedure in order to know the influence for ONUs while ATM-PON is in-service. Also, we show that a new ranging scheme reducing window size can avoid the degradation of quality of service of ONUs in service with simulation.

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The Effects of GWP Organization Culture on Need for Achievement, Job Satisfaction, and Job Performance - Comparison Analysis of Workers in Manufacturing, Service, and Finance Industries - (GWP 조직문화가 성취욕구, 직무만족, 직무성과에 미치는 영향 - 제조, 서비스, 금융업 종사자 간 비교 분석 -)

  • Shin, Hyo-Jin;Ko, Young-Hee
    • Management & Information Systems Review
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    • v.34 no.2
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    • pp.39-65
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    • 2015
  • This study is the empirical analysis of the effects of GWP organization culture on need for achievement, job satisfaction, and job performance. For this analysis, among the major companies that have been selected as good corporates to work (GWP), the survey was conducted by targeting the employees in manufacturing/service/finance industries and the comparison analysis is on the relationship between the effects and variables of the GWP organization culture are effected the professionals in the industries. As for the results of the studies, firstly, in manufacturing industry, GWP organization culture has significant impacts on need for achievement(+) and job satisfaction(+) and does not have significant effects on job performance. Also, need for achievement has significant effects on job satisfaction(+) and job performance(+) and job satisfaction has significant effects on job performance(+). Secondly, GWP organization culture in service industry has significant effects on need for achievement(+) and job satisfaction(+) but does not have significant effects on job performance. Need for achievement has significant effects on job satisfaction(+) but does not have significant effects on job performance and job satisfaction does not have significant effects on job performance. Lastly, GWP organization culture in finance industry has significant effects on need for achievement(+), job satisfaction(+), and job performance(-) and need for achievement has significant effects on job satisfaction(+) and job performance(+) and job satisfaction has significant effects on job performance(+). Based on the results of the analysis, this study suggests the meanings and implications on the similarities and differences on how GWP organization culture affects employees in different industries.

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A Study on the impact of customer to customer interaction on customer value creation behavior (고객과 고객 간의 상호작용이 고객가치창출행동에 미치는 영향에 대한 연구)

  • Seo, Mun-Sik;Cho, Sang-Hyun
    • Management & Information Systems Review
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    • v.37 no.2
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    • pp.169-185
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    • 2018
  • Customers are not merely responders but rather active value creators. As a result most researches related to customer value creation behavior focus on customer participation behavior and interaction between service provider and customer. This study set the research model to examine the correlation between customer to customer interaction, brand attachment and customer value creation behavior. For this study, the relationship among social support, C-to-C social interaction, similarity, brand attachment, and customer value creation behavior were modelled and used to validate our hypotheses. A path model was verified with structural equation modeling using dataset from survey. Results of this study are summarized as follows. First, this study show the C-to-C social interaction, such as social support, C-to-C social interaction, similarity have effects on brand attachment. Thus, this was statistically significant although dismissed from hypothesis verification. Second, the structural correlation shows brand attachment has positive effect on customer value creation behavior The findings suggest that managers need to identify and pay attention to positive customer to customer interaction in the service encounter so that it influence customer brand attachment and customer value creation behavior which is the competitive advantages of service brand.

Research trend analysis on psychomotricity based on Social Service -A Review of Research In Korea from 2013 to 2017 - (사회서비스를 기반으로 한 심리운동 연구동향 분석 -2013년에서 2017년까지의 국내연구 중심으로-)

  • Ryu, Jin-Ho;Suh, Youn-Tae
    • Journal of Digital Convergence
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    • v.15 no.8
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    • pp.25-32
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    • 2017
  • This study analyzes diverse research studies on psychomotricity as convergence of psychological and physical exercises and aims to identify challenges and provide solutions for more extensive future research. The study collected 50 papers published in Korea from 2013 to March 2017 through paper search systems and analyzed the distribution of the works by types and research subjects, and types of research design, types of dependent variables and the number of interventions involved. By research design, it was found that most number of papers were based on single-subject research, followed by quantitative research. Motor development appeared the most as a dependent variable, followed by sociality and emotional behavior. Most number of studies involved 21-30 times of interventions. The changes in the research results were analyzed in the order of sociality, motor development, and behavior change. Future psychomotricity studies need to expand study subjects and diversify research methods and variables, with active follow-up studies contributing to social service by providing comprehensive solutions.

THE ADDITIONAL POINT SYSTEM OF NATIONAL HEALTH INSURANCE FOR DENTAL TREATMENT IN PATIENTS WITH A SPECIAL HEALTH CARE NEED IN KOREA (한국의 장애인 환자 치과 진료를 위한 국민 건강 보험 가산제도의 종류 및 청구 현황)

  • Kwon, Doyoun;Nam, Okhyung;Kim, Misun;Choi, Sungchul;Kim, Kwangchul;Choi, Jaeyoung;Lee, Hyo-Seol
    • The Journal of Korea Assosiation for Disability and Oral Health
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    • v.14 no.1
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    • pp.11-16
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    • 2018
  • In order to increase the accessibility of dental care for people with disabilities, National Health Insurance Service has implemented an additional point system of National Dental Insurance for dental treatment of patients with a special health care need (AID). The purpose of this study is to investigate the types and status of AID in Korea using data of the Health Insurance Review and Assessment Service from 2011 to 2017. The basic consultation fee is increased by 9.03 points (713 won) for brain disorder, intellectual disability, mental disability, or autistic disorder. From 2011 to 2015, the number of claims with a basic consultation fee increased from 90,456 to 141,179. Dental treatment and surgical treatment fee is increased by 100% of the defined insurance score for each of the 15 items. During the five years from 2012 to 2016, the number and amount of claims for each item increased steadily. Of the total claims for 5 years, endodontic treatment was highest, with 107,477 cases, followed by 51,641 cases of scaling. There are two types of dental safety observation fee, simple and complex. The simple safety observation fee is 10,370 won per day, and the complex safety observation fee is 20,750 won per day. Dental safety observation fees were charged 34 times in 2015, 14 times in 2016, and 41 times through May 2017. From 2011 to 2017, the number and amount of claims using AID for dental care for people with disabilities increased. However, considering that the number of registered dental users with disability was about 560,000 in 2016, the number of claims using AID is 1-20,000, which is less than 2% of registered dental users with disability. Therefore, it is necessary to expand dental services for people with disabilities including AID.

User Value Factors of Internet of Things(IoT) Service (사물인터넷 서비스의 사용자 가치 요인)

  • Park, Joo Hyun;Ryoo, Han Young
    • Journal of the HCI Society of Korea
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    • v.11 no.2
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    • pp.23-30
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    • 2016
  • The Internet of Things(IoT) market is growing exponentially as a core growth engine of the future. Major companies of the world are competitively providing the IoT services to dominate the IoT market first and create ecosystem around their companies. In order to establish the IoT services and contribute to the related industry, they will need to make efforts to provide the IoT services that the users desire, and which the users can have new experiences with. Thus, we attempted to draw out the user value factors to help successful IoT service development. For this purpose, we explored the meaning and concept of IoT, drew out a trend matrix of IoT through the literature review related to IoT and conducted a survey through the user values established by the literature related to IoT and the focus group interviews. As a result, we identified thirteen user value factors of the IoT services, which are manageability, relationship, familiarity, expandability, simplicity, entertainment, safety, economic feasibility, compensation, automation, rapidity, informativity and environment-friendliness. This study is expected to be used as a basic material in understanding the IoT services and as standards or assessment items to develop the IoT services that the users want.