• Title/Summary/Keyword: Service Review

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A study on the deployment status and development plan of retail technology

  • KIM, Se-Jin;LEE, Sang-Youn
    • Fourth Industrial Review
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    • v.1 no.1
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    • pp.23-29
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    • 2021
  • Purpose - Faced with the great change of the 4th industrial revolution and the addition of the COVID-19 pandemic, great confusion and crises are occurring in the retail environment as well. The purpose of this study is to suggest the necessity of establishing a methodology for applying retail tech to offline distribution channels in crisis. Research design, data, and methodology - After examining the recent developments of representative fields to which retail technology is applied, it is rearranged through consideration through previous studies. Result - The retail industry must transform into digital commerce through digital transformation. According to the development of retail technology, the distribution industry is at a time of change from the stage of brokering product and service transactions to a structure that creates value based on information on production and consumption. The business model of the distribution industry must be converted to a platform business model in which both consumers and producers become users. Conclusion - In-depth analysis of the cases has not been conducted, and there are limitations in that the development is somewhat insufficient due to insufficient prior research data. However, it is meaningful to suggest the necessity of finding a methodology for applying retail technology to overcome the crisis of offline retailers through quantitative research on the retail technology area.

Enterprise Systems in the Post-Implementation Phase: An Emergent Organizational Perspective

  • HAMMAMI, Samir;ALKHALDI, Firas
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.3
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    • pp.619-628
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    • 2021
  • Enterprise system (ES) reflects a significant IT commitment to achieve corporate goals and satisfy its thrust toward a sustainable competitive advantage. This research investigates the required ES architecture, the value of a well-planned ES, and the human factor capabilities that drive the effective implementation of ES from a management perception. This paper examined the critical factors shaping the business systems' performance, architecture readiness, experts' readiness, and enterprise systems planning. Based on an extensive literature review, the attributes of factors mentioned earlier were identified, classified and then statistically examined using the author's' proposed conceptual structural model. This study employs a quantitative research methodology, with a random sampling technique. This paper has used the data collected from 510 respondents working in service, engineering and health sectors in OMAN. The study model analysis utilized both exploratory and confirmatory factor analysis, followed by a structural equation modeling using SPSS 25 and EQS6.3 statistical tools. The results unveil a piece of remarkable and robust evidence suggesting that ES planning is the most significant aspect of influencing performance, followed by IT personnel, staff and consumers expertise, and architecture readiness.

Foreign Direct Investment(FDI), GVC Participation and Trade in Value Added (외국인 직접 투자(FDI)가 GVC 참여도와 수출 부가가치에 미치는 영향)

  • Li, Jia-En;Ling, Yin;Choi, Young-Jun
    • Korea Trade Review
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    • v.44 no.5
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    • pp.107-125
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    • 2019
  • This study analyzes the effects of FDI on the global value chain (GVC) using participation and export value added using panel data from 2005 to 2016 for 63 countries. This study used the GLS method. Results are as follows: First, foreign direct investment had a positive impact on the global value chain (GVC) participation and export value added of non-OECD economies. Furthermore, tariff rates were more sensitive to non-OECD countries than OECD countries. In addition, logistics infrastructure had a negative impact on global value chain (GVC) participation and export value added, while developed countries, such as OECD countries, with good infrastructure, had a positive impact on non-OECD countries. Finally, research and development costs have been shown to play a very important role in non-OECD countries. This study found that various service sectors, such as research and development (R & D) as well as the general manufacturing industry, are expanding beyond two countries to form global value chains (GVC) in which several countries are connected from production to consumption.

Analysis of Consumer Satisfaction on Career Guidance and Psychological Counseling at a University

  • PARK, Young-Taek;PARK, Hyeon-Young;LEE, Se-Rin;LIM, Hyeon-Jin;KWON, Young-Eun;KWON, Lee-Seung
    • Journal of Wellbeing Management and Applied Psychology
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    • v.4 no.2
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    • pp.26-34
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    • 2021
  • Purpose: The ultimate purpose of this study is to analyze this survey to understand the overall contents of college career guidance and psychological counseling, and to utilize it to improve the quality of learning and provide career guidance. Research design, data and methodology: The research period and survey subject are approximately one month from 2020.12.01(Tue) to 2021.01.03(Sun). Convenience sampling was conducted using a structured questionnaire composed of a 5-point Likert scale and 5 open-ended questions. As the analysis method, descriptive statistics such as reliability analysis and frequency analysis of Cronbach's α coefficient of internal consistency were mainly used. Data Analysis Statistical program was analyzed using SPSS 25 version. Results: The item with the highest score is that the counseling and counseling-related non-specialized programs offered by the Student Counseling Center are helpful for school life (3.56 points). Conversely, the lowest question is that seminars accompanied by priests are helpful for study (3.38 points). Conclusions: The average score of 5 questions in the career guidance and psychological counseling areas is 3.38 out of 5.

Prioritization of Strategic Factors for Revitalization of the Sports Contents Distribution Industry

  • KIM, Min-Kyu;KIM, Soo-Hyun
    • Journal of Distribution Science
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    • v.18 no.12
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    • pp.5-13
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    • 2020
  • Purpose: The objective of this study is to explore and prioritize strategic factors for revitalization of the sports contents distribution industry. Research design, data and methodology: To this end, strategic factors for revitalization of the sports contents distribution industry were explored based on literature review, and 14 experts were consulted to prioritize the factors. Results: Major conclusions deduced are the following: First, the factors were prioritized in order of legal policy factors, contents factors, and technical infrastructure factors. Second, subdomains of legal policy factors were prioritized in order of policy process factors, legislation enactment and revision factors, budget factors, business model factors focusing on sports contents. Third, subdomains of contents factors were prioritized in order of humanware contents factors, sports contents diversification factors, and high-quality sports contents production factors. Fourth, subdomains of technical infrastructure factors were prioritized in order of sports contents service platform factors, technical development and standardization, global distribution channel provision, and distribution metadata standardization. Conclusions: Findings of this study are of significance given that this study stratifies factors of sports contents distribution industry revitalization-about which there have been very few previous studies- analyzed mainly in terms of justifiability and timeliness, and presents preferential business strategies.

Mining Loot Box News : Analysis of Keyword Similarities Using Word2Vec (확률형 아이템 뉴스 마이닝 : Word2Vec 활용한 키워드 유사도 분석)

  • Kim, Taekyung;Son, Wonseok;Jeon, Seongmin
    • Journal of Information Technology Services
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    • v.20 no.2
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    • pp.77-90
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    • 2021
  • Online and mobile games represent digital entertainment. Not only the game grows fast, but also it has been noted for unique business models such as a subscription revenue model and free-to-play with partial payment. But, a recent revenue mechanism, called a loot-box system, has been criticized due to overspending, weak protection to teenagers, and more over gambling-like features. Policy makers and research communities have counted on expert opinions, review boards, and temporal survey studies to build countermeasures to minimize negative effects of online and mobile games. In this process, speed was not seriously considered. In this study, we attempt to use a big data source to find a way of observing a trend for policy makers and researchers. Specifically, we tried to apply the Word2Vec data mining algorithm to news repositories. From the findings, we acknowledged that the suggested design would be effective in lightening issues timely and precisely. This study contributes to digital entertainment service communities by providing a practical method to follow up trends; thus, helping practitioners have concrete grounds for balancing public concerns and business purposes.

How to Measure Relationship Value in Principal-Retailer Context

  • PRASETYA, Prita;NAJIB, Mukhamad;SOEHADI, Agus W.
    • Journal of Distribution Science
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    • v.19 no.1
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    • pp.37-47
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    • 2021
  • Purpose: This study aims to review existing research on the definition, conceptualization, and measurement of relationship values to guide future research. This study specifically measures the relationship value between principals and retailers, which is still not widely discussed in previous research. Besides, to broaden our knowledge of the value-based determinants of competitive advantage, satisfaction, and retailer loyalty in business-to-business relationships. Research design, data, and methodology: This research assessed three alternative models of the relationship value construct's dimension structure and then tested for reliability, validity, and confirmatory factor analysis. The research sample is 185 retailers-data analysis using Structural Equation Modeling (SEM). Results: The results showed that product-based values and relationship-based values positively influenced competitive customer advantage, satisfaction, and loyalty. Conclusions: Relationship value construct can be measured and consist of five dimensions: product quality, delivery performance, customer orientation, service support, and personal interaction. They are key factors that maintain the relationship between principal and retailers. This study indicates that principals must invest more time and effort in building valuable relationships with their retailers. Finally, the value of relationships is a determinant of retailer performance: satisfaction and loyalty.

Optimizing Study-life Balance within Higher Education: A Comprehensive Literature Review

  • HATCHER, Ryan;HWANG, Yosung
    • The Journal of Economics, Marketing and Management
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    • v.8 no.2
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    • pp.1-12
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    • 2020
  • Purpose: The rise of the phrase Work Life Balance was bought up in 1986 when amid many Americans there was prevalence of detrimental work place practices like neglecting families, leisure activities and friends in order to achieve their study place goals. The significance of work-life balance has been gaining ground in recent years to grasp a wider range of groups, including students. Searching and finding a balance can be complex and challenging for many individuals and students. Research design, data and methodology: Through this paper we will explore how students balance the competing demands of work, study, and social activities. Several factors have increased imbalances within Educational organizations, and technology specifically has been influential. However, technology also provides a novel solution to this organizational performance management issue. A Study-Life Optimization model (SLO) is suggested, which incorporates information systems, analytics, and decision support into a Smart Service System. A general framework for this model, detailing data collection, measurement, and ethical issues is explained briefly. Results: Outcomes include improved WLB, greater perceived quality of life, and increased Educational organizational performance. Conclusions: This paper contributes to the relevant literature as it pays attention to the various students' of varying lifestyles school-work-personal lives. Findings of this study will provide a meaningful of the Work/school-life balance issues faced by students. The research could be helpful to the various stakeholders of a University, the curriculum designers, program coordinators etc.

Is Job Insecurity Worse for Mental Health Than Having a Part-time Job in Canada?

  • Kim, Il-Ho;Choi, Cyu-Chul;Urbanoski, Karen;Park, Jungwee;Kim, Jiman
    • Journal of Preventive Medicine and Public Health
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    • v.54 no.2
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    • pp.110-118
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    • 2021
  • Objectives: A growing number of people depend on flexible employment, characterized by outsider employment status and perceived job insecurity. This study investigated whether there was a synergistic effect of employment status (full-time vs. part-time) and perceived job insecurity on major depressive disorder. Methods: Data were derived from the 2012 Canadian Community Health Survey-Mental Health of 12 640 of Canada's labor force population, aged 20 to 74. By combining employment status with perceived job insecurity, we formed four employment categories: full-time secure, full-time insecure, part-time secure, and part-time insecure. Results: Results showed no synergistic health effect between employment status and perceived job insecurity. Regardless of employment status (full-time vs. part-time), insecure employment was significantly associated with a high risk of major depressive disorder. Analysis of the interaction between gender and four flexible employment status showed a gender-contingent effect on this link in only full-time insecure category. Men workers with full-time insecure jobs were more likely to experience major depressive disorders than their women counterparts. Conclusions: This study's findings imply that perceived job insecurity may be a critical factor for developing major depressive disorder, in both men and women workers.

Sports Pharmacy: New Specialty of Pharmacists and Pharmaceutical Care Services (스포츠 약학: 새로운 영역의 약사 역할과 전문 약료서비스 준비)

  • Kim, Sung Hwa;Cho, Sora;Choi, Jae Hee;Lee, Young-Hee;Rhie, Sandy Jeong
    • Korean Journal of Clinical Pharmacy
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    • v.31 no.1
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    • pp.12-20
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    • 2021
  • The World Anti-Doping Agency has made efforts to promote the safe use of medications and prevent doping in sports globally. International standards have been established and experts have advocate anti-doping education to athletes and healthcare professionals. Pharmacists are expected to participate in the pharmaceutical care activity of sports medicine in protecting the athletes while providing the spirits of clean sports. In this review, we described the pharmacists' roles and functions in six areas of sports pharmaceutical care: awareness, treatment, prevention, optimization, abuse, and monitoring. Sports pharmacists should be able to prevent inappropriate drug use and manage athletes' illness and injury using pharmacotherapy. Further pharmacists should actively involve to educate and counsel athletes, trainers, and healthcare teams. In conclusion, pharmacists are expected to play important roles in sports pharmacy, which is the emerging area of specialized pharmaceutical care services.