DOI QR코드

DOI QR Code

Analysis of Consumer Satisfaction on Career Guidance and Psychological Counseling at a University

  • PARK, Young-Taek (HIRA Research Institute, Health Insurance Review & Assessment Service) ;
  • PARK, Hyeon-Young (Department of Health Care Management, Catholic Kwandong University) ;
  • LEE, Se-Rin (Department of Health Care Management, Catholic Kwandong University) ;
  • LIM, Hyeon-Jin (Department of Health Care Management, Catholic Kwandong University) ;
  • KWON, Young-Eun (College of Life Science and Biotechnology, Yonsei University) ;
  • KWON, Lee-Seung (Department of Health Care Management, Catholic Kwandong University)
  • Received : 2021.06.10
  • Accepted : 2021.06.20
  • Published : 2021.06.30

Abstract

Purpose: The ultimate purpose of this study is to analyze this survey to understand the overall contents of college career guidance and psychological counseling, and to utilize it to improve the quality of learning and provide career guidance. Research design, data and methodology: The research period and survey subject are approximately one month from 2020.12.01(Tue) to 2021.01.03(Sun). Convenience sampling was conducted using a structured questionnaire composed of a 5-point Likert scale and 5 open-ended questions. As the analysis method, descriptive statistics such as reliability analysis and frequency analysis of Cronbach's α coefficient of internal consistency were mainly used. Data Analysis Statistical program was analyzed using SPSS 25 version. Results: The item with the highest score is that the counseling and counseling-related non-specialized programs offered by the Student Counseling Center are helpful for school life (3.56 points). Conversely, the lowest question is that seminars accompanied by priests are helpful for study (3.38 points). Conclusions: The average score of 5 questions in the career guidance and psychological counseling areas is 3.38 out of 5.

Keywords

References

  1. Ahn, S. H., & Lee, S. J. (2017). Investigation on Methods to Improve the Reliability of Education Satisfaction Surveys: Focused on the S University Case. Journal of Digital Convergence, 15(12), 71-77. doi:10.14400/JDC.2017.15.12.71
  2. Choi, J. E., Kang, Y. S., & Kim, M. S. (2018). The influence of the evaluation of university education service quality on student satisfaction with the service, and willingness to engage in a specific behavior, Korean Association of Industrial Business Administration, 33(2), 51-74.
  3. Chung, I. H., Kwon, D. T., & Jung, H. S. (2014). A Study on the Improvement of Consumer Satisfaction Evaluation in the Quality of Educational Training Programs, Research Institute for Science Education, 53(4), 596-613.
  4. Go, H. J., & Kim, Y. A. (2003). The Applicability of the Cognitive Information Processing Approach to Career Counseling for College Students, Korean Journal Of Counseling And Psychotherapy, 15(3), 383-402.
  5. Han, E. S., & Kim, J. D. (2003). An Analysis of Influential Factors on College of Education Students' Academic Satisfaction, The Journal of Korean Teacher Education, 20(3), 313-335.
  6. Jo, M. G., & Lee, J. H. (2018). The Structural Relationship of Counseling Achievement for Improving Career Decision Level in College Counseling, Korean Counseling Association, 19(1), 155-175.
  7. Jung, B. J., Lee S. C., & Im, K. H. (2018). Evolution and Application of University Customer Satisfaction Index. The Journal of the Korea Contents, 18(11), 406-415.
  8. Kim, S. U. (2018). A Research on the Relationship Among Service Quality, Satisfaction, and Loyalty of University Students, Korean Academy of Commodity Science & Technology, 36(6), 103-109.
  9. Kwon, Y. A., Lee, H. S., & Lee, J. Y. (2019). A study on the improvement direction through the analysis on university students' satisfaction with education service, The Journal of Learner-Centered Curriculum and Instruction, 19(13), 977-1003. https://doi.org/10.22251/jlcci.2019.19.13.977
  10. Lee. H. J. (2019). A Meta-analysis Study for the Effectiveness of Extracurricular Program in University : Based on the study of the effectiveness of the early extracurricular program in Korea, 2015-2016, Education Reserch Institute, 25(1), 273-290.
  11. Min, H. K. (2020). Development of Educational Satisfaction Measurement Tool for Efficient College Management Performance: Focus on Organization Evaluation and Accreditation criteria, The Journal of Learner-Centered Curriculum and Instruction, 20(19), 1285-1308.
  12. Min, S. H., Sohn, A. R., & Jang, S. R. (2020). Developing a Measurement Tool for Student Satisfaction in Higher Education, The Journal of the Korea Contents, 20(10), 338- 352. doi: 10.5392/JKCA.2020.20.10.338
  13. Moon, W. H., & Gang, C. G. (2017). A Study on the Management of the "Teacher and Pupil Company Programs" in PaiChai University, Journal of Humanities, 34, 37-39.
  14. Park, H. R. (2015). Development of a Measurement Tool for Educational Satisfaction with a College, The Convergence of Humanities, Social Science an Art's Academy, 5(6). 375-386.
  15. Park, Y. O., Ku, Y. A., & Ahn, S. S. (2019). A Study on the Effects of Career Decision Making Self-Efficacy of College Students on Satisfaction on Career Education and University Life Adjustment, Korean Employment & Career Association, 9(4), 1-23.
  16. Seo, B. W. (2012). An Exploratory Study on College Education for the Measurement of Service Quality and Satisfaction. Korean Employment & Career Association, 2(1), 45-65.
  17. Shin, H. J., You, Y. E., & Kim, M. Y. (2020). A study on Developing and Validating a Measurement Tool for the Collegiate Education Satisfaction. The Journal of Learner-Centered Curriculum and Instruction, 20(21), 139-161.
  18. Shin, S. Y., & Kwon, S. Y. (2012). Importance - satisfaction analysis for improving student satisfaction in university. Research Institute of Education Korea University, (45), 55-85.
  19. Shin, S. Y., & Kwon, S. Y. (2013). A study on the Development and Validity Verification of a Measurement Tool of Education Satisfaction in University. Ewha Education Research Institut, 44(3), 107-132.
  20. Son, S. M. (2011). Experience Strategy on The 4 Types of Events Using IPA: The Cases of Performing, Exposition, Sport and Festival Event, Journal of tourism and leisure research, 23(7), 449-467.
  21. Son, S. Y., & Lee, J. Y. (2017). An Analysis of Research Trends on Career and Career Counseling for College Students: Focusing on Domestic Main Counseling Journals, Korean Counseling Association, 18(3), 149-170.
  22. Yoon, Y. R. (2019). Analysis of career identity and career decision level of freshman college students who received college career guidance program as subject class, The Convergent Research Society Among Humanities, Sociology, Science, and Technology, 9(2), 341-350