• Title/Summary/Keyword: Service Review

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An Exploratory Study on Key Factors of SOA Success (SOA 성공의 영향요인에 대한 탐색적 연구)

  • Cho, Nam-Jae;Kim, Ji-Yun;Yun, Young-Don
    • Information Systems Review
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    • v.12 no.2
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    • pp.105-119
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    • 2010
  • SOA has become the focus of attention as it is perceived as a concept toward integrative service which helps companies respond quickly to the changes in market needs. This study is aimed to find out success factors for building SOA. We carried out two case studies on companies that adopted SOA successfully in Korea and conducted a survey to collect opinions from experts and experienced managers whose job is related to SOA. The critical successful factors found in this study include: 1) establishment of the SOA taskforce based on CIO's strong support, 2) formation of the corporate-wide consensus and the adoption of standards, 3) active user participation in defining services and obliterating duplication, 4) accomplishment of flexibility in services and business agility based on integrated infrastructure, and 5) securing project budget and consistent support by way of using measurement index for SOA investment effects.

A Study on the Strategies for Improving User Satisfaction and Continuous Usage of Social Network Service (SNS(Social Network Service)의 사용자 만족과 지속적사용 향상을 위한 방안)

  • Kim, Dae Jin;Kim, Jin Soo
    • Information Systems Review
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    • v.17 no.1
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    • pp.171-197
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    • 2015
  • SNS provider's biggest interest lies in enhancing user satisfaction through user request analysis and developing services to induce continuous use of those devices. In particular, setting up management directions to develop SNS at maturity is important and it is also important to identify the functions which SNS users are pursuing for and identify what's considered unsatisfiable among the services currently provided in light of user expectations. To this end, this study further presents sociality quality and personal emotional quality reflecting the characteristics of SNS to the existing quality factors and expands to Expected Confirmation Model. This study further took into account of sociality quality and personal emotional quality reflecting the characteristics of SNS and approached to them from the perspective of quality in a comprehensive way, analyzed the degree of impact on recognition factors, and presented the factors that had an impact on the satisfaction with usage and intention to use continuously.

Public Service-Oriented Mobile Applications in Facilitating Changes in Human Behavior: The Effects of Design Factors (공공 서비스 기반 모바일 어플리케이션에서 인간 행동의 변화를 촉진하는 디자인 요인의 효과 연구)

  • Lee, Yonnim;Kim, Sunhee;Kwon, Ohbyung
    • Information Systems Review
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    • v.17 no.1
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    • pp.93-115
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    • 2015
  • Due to the dramatic increase in usage of smart phones, mobile applications offer a promising public communication channel to effect behavioral change in areas such as energy saving. For this, identifying relationships between applications and behavioral change would be useful for public institutions to formulate more effective public communication strategies. Based on a design science approach, this study examines the effect of design factors of public service-oriented mobile applications such as personalization, accessibility, and representation richness on users' cognitive and affective attitudes. Their effects on behavioral outcome are also investigated. The results of the analysis show that most design factors contribute significantly to the cognitive and affective attitudes of users. In turn, cognitive attitudes affect users' behavioral change in terms of energy saving, while affective attitudes are positively associated with the average usage time of mobile applications and behavioral changes in terms of energy saving.

Development and Evaluation of "Hospice Smart Patient" Service Program ("호스피스 스마트 환자" 서비스 프로그램 개발 및 평가)

  • Park, Chai-Soon;Yoo, Yang-Sook;Choi, Dong-Won;Park, Hyun-Jeong;Kim, Ji-In
    • Journal of Korean Academy of Nursing
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    • v.41 no.1
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    • pp.9-17
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    • 2011
  • Purpose: The purpose of this study was to develop and implement the Hospice Smart Patient Program and to evaluate its effectiveness. Methods: It was quasi-experimental non-equivalent pre-post study. Breast cancer patients who underwent surgery, chemotherapy or radiotherapy, or who needed palliative care, participated in the study. Participants were divided into two groups, experimental and control groups based on their preferences. The program was developed after literature review and discussion among experts on hospice and palliative care. Participants who were in the experimental group received either face-to-face or phone "Hospice Smart Patient" Service at least once a week for 5 months. Results: There was a significant difference in quality of life and communication skill between the two groups after the service was provided. In addition, participants in experimental group showed improved decision making skills, mastery sense, and understanding of hospice and palliative care, which would be beneficial in improving their quality of life. Conclusion: We have concluded that the "Hospice Smart Patient" Program is useful for cancer patients in decision making, improving self-control and choosing hospice care to improve their quality of life.

A Study on the Effectiveness and Relationship Between Servant Leadership and Intrinsic Motivation -The Focus of Service Enterprises- (서번트 리더십(Servant Leadership)과 내적 동기간의 관계 및 그 효과성에 관한 연구 -서비스업체를 중심으로-)

  • Jang, Jun-Ho
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.6 no.3
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    • pp.61-84
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    • 2011
  • This study tested the relationship between servant leadership and intrinsic motivation. And, the mediating role of intrinsic motivation between servant leadership and individual performance was also investigated. Based on related theory and literature review, 4 hypotheses were developed and tested. Questionnaires were distributed to 280 employees of 3 service enterprises. Among returned questionnaires, 214 samples were used for empirical study. According to results, listening behavior of supervisor had significant positive effects on intrinsic motivation of subordinate. But, sympathy behavior and service behavior of supervisor had no significant effects on intrinsic motivation of subordinate. Also, intrinsic motivation of subordinate had significant positive effects on job satisfaction and organization commitment. Finally, the results suggest that intrinsic motivation mediate the relationship between servant leadership and individual performance. The mediating role of intrinsic motivation between servant leadership and individual performance was partly or fully supported. Implications and directions for future research are discussed in conclusion.

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A Study on Analysis Indicators on the Servicescapes of Senior Welfare Facility (노인여가복지시설의 서비스스케이프 분석지표에 관한 연구)

  • Han, Ji-Eun;Nam, Kyoung-Sook
    • Korean Institute of Interior Design Journal
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    • v.24 no.2
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    • pp.11-20
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    • 2015
  • To make provision for the super-aged society, the senior welfare facility which is a kind of typical physical environment of the nursing service would be expected to perform a very important role in local community. This study was conducted to identify the constructs of the servicescapes of senior welfare facility and to draw analysis indicators of it. For this, we performed literature review based on domestic & foreign government guide, service marketing theory and interior architectural results concerning the physical environment of the senior welfare facility. The result of this study showed as follows: servicescapes of the senior welfare facility could be explained as "a whole set of physical environment to support a variety of services provided by the senior welfare facility for the elderly or services of the kind of tangible clues". Analysis indicators of the senior welfare facility's servicescape could be explained as five factors: safety factor, functional factor, aesthetic factor, ambient factor and social factor. In addition we developed 37 pieces of detailed factors referred to five factors. The evaluation and verification of analysis indicators was carried out through 8 experts in-depth interviews. We inspected importance factor using a 5-point Likert scale, therefore safety factor was 4.41, functional factor was 4.27, aesthetic factor was 3.66, ambient factor was 4.20 and social factor was 4.25. More than anything else, in this study, there is a sense that it has established the concept of servicescape adapted to the senior welfare facility and contained a social element between the employees and the physical environment. Theoretical and practical implications of findings are discussed, and future research directions are proposed. we expect to be a little or benefits to the senior welfare facility corresponding to the future of the super-aged society.

Exploring the Moderating Effect of Interdependence on Performance and Satisfaction in Virtual Work Environment (품질 관점에서 가상 데스크탑 인프라(VDI)의 만족과 성과, 그리고 업무 상호의존성의 조절효과)

  • Lee, Hyejung;Lee, Jungwoo;Park, Jun-Gi;Lee, Yoon Gun
    • Journal of Information Technology Services
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    • v.13 no.3
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    • pp.93-110
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    • 2014
  • With the explosive proliferation of smart devices that may be connected to the fast Internet, virtual desktop interfaces(VDI) are being implemented in enterprises allowing employees to work anywhere anytime in the same technological environment. As this kind of systems are intended to raise the work performance, a research model is constructed from the review of research literature on service quality and work design. The model consists of VDI system service quality (ubiquity, availability, compatibility, security and ease of use), system satisfaction, task performance and job satisfaction. As VDI is designed as a support system for cooperative work, the task interdependence adopted from the work design theory is postulated here as moderating the effect of user satisfaction on task performance and job satisfaction. 147 data points were collected by a survey of VDI users in a global firm and subjected to PLS analysis. Interestingly, ubiquity and compatibility seem to be not statistically significant for user satisfaction while availability, security and ease of use of VDI system are statistically significant. Task interdependence is found to be a relatively strong mediator between system user satisfaction and task performance, however, interestingly, the coefficient come out as negative. This may indicate that the influence of VDI user satisfaction on task performance would not be high in highly interdependent tasks. Considering that VDI is intended for supporting 'interdependence' in cooperative work, this finding is a bit surprising. In-depth discussions are made in the discussion followed by future research directions.

A Study on the Night Thermal-storage Power Service : Sustainability and Energy Security (심야전력제도의 문제점과 개선 방향 : 경제성·환경성·형평성 및 에너지 안보)

  • Cho, Young-Tak;Kim, Chang-Seob
    • Environmental and Resource Economics Review
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    • v.17 no.2
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    • pp.419-455
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    • 2008
  • This paper analyses the Night Thermal-storage Power Service(NTPS) from the perspective of sustainability. It investigates the economic, environmental and social aspects of NTPS, thereby reveals that NTPS triggers the inefficient use of fuel, the increase of carbon dioxide emission and the increase of cross subsidy between consumers. This paper also analyses NTPS from the perspective of energy security. It investigates how NTPS makes LNG demand volatile in winter, thus threatens our energy security. According to the analysis, NTPS directly violates two basic principles of national energy policy; Sustainability and Energy Security. To solve these problems, not only the harmonized adjustment of Heating Oil Tax and Electric Power Rates is needed to curb the rapier increase of NTPS, but also another separate policy is necessary for converting the electric heating system based on NTPS into the one based on Heating Oil.

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An Evaluation of Airports' Service Provision Based on Consumer Perception (소비자 인식에 따른 주요공항의 서비스 평가)

  • Park, Yong-Hwa;Choe, Jeong-Gyu
    • Journal of Korean Society of Transportation
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    • v.25 no.2 s.95
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    • pp.27-37
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    • 2007
  • This research has been carried out for assessing the competitiveness of the major Asian airports based on the quality of service provision. Five airports were selected for evaluation: Hong Kong, Singapore Changi, Tokyo Narita, Bangkok Don Muang, and Seoul Incheon International Airport. For evaluation of these selected airports, AHP and IPA techniques were applied. Five main factors were defined through a literature review of previous studies: concreteness, convenience, economic efficiency, respondency, and accessability. Hong Kong International Airport had the strongest airport in the Asian region, followed by Incheon International Airport. The least competitive airports were Bangkok and Tokyo Narita International Airport in regards to users' perception for the provision of services at the airport.

A Teleological Interpretation of a Doctor's "Guidance" for Physical Therapist (물리치료사에 대한 의사의 "지도"의 목적론적 해석)

  • Lee, Ju-Il
    • Journal of the Korean Society of Physical Medicine
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    • v.13 no.2
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    • pp.147-156
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    • 2018
  • PURPOSE: The law pertaining to medical service technologists does not discuss the scope and limits of doctors' guidelines. My paper aims to discuss these topics. METHODS: This study was based on a review of literature and an analysis of judicial precedents. RESULTS: Physical therapists have often noted the need for independent practitioners in their articles on health care. Their continued discussions on professional and educational differences have centered round this issue, but their ideas have not been accepted. Practitioners have continued to interpret doctors' guidelines in hospitals without discussing their scope. However, the Supreme Court presented a meaningful decision outlining the conceptual limits and the scope of medical practice. The court suggested, basing its interpretation in the goal of clarifying the concept of medical activities smoothly, was to follow a specific judgment on the levels of education, testing, and professionalism. CONCLUSION: The role of physical therapists is expanding in this country, in order to meet the needs of the ultra-aged society. Education is already responding to rising training needs. By dividing the doctors' guidelines into indirect and direct types, if there's no medical risk near or around the health center or hospital, it is a good idea to allow the management of physical therapy partially, while understanding the scope and limitations of these guidelines clearly. A teleological interpretation of the law is especially relevant, and can be implemented immediately by the authoritative interpretation on part of the health authorities without any legal amendments.