• 정보관리학회지
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• 제19권3호
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• pp.161-188
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• 2002

1990년대에 들어서면서 보편화되기 시작한 정보화의 물결은 도서관의 서비스 형태에도 많은 변화를 가져왔다. 그러나 도서관 이용자의 입장에서는 어떤 형태의 서비스가 제공되더라도 기본적으로 이용자가 제공받는 서비스일 뿐, 도서관 이용에 대한 느낌이나 감정 등을 포함하는 서비스의 만족도는 제공받은 서비스의 품질에 의해서 좌우될 수밖에 없다는 특성을 갖는다. 본 연구는 도서관의 서비스 제공이 갖는 이러한 기본적인 특성에 착안하여 이용자들의 관점에서 서비스의 품질 수준을 평가하고, 이에 영향을 미치는 주된 요인들을 파악하여, 향후 더욱 높은 수준의 서비스를 제공할 수 있는 기틀을 마련하고자 하였다. 연구의 모형으로는 서비스 품질을 측정할 때 이용되는 서브퀄(SERVQUAL) 모형을 채택하여, 전문도서관에서 이용자들이 느끼는 서비스 품질에 대한 기대와 지각을 측정하였다.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제13권10호
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• pp.4886-4907
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• 2019

The use of mobile devices is increasing in multimedia applications. The multimedia contents are delivered to mobile users over heterogeneous networks. Due to fluctuation in bandwidth and user mobility, the service providers are facing difficulties in providing Quality of Service (QoS) guaranteed delivery for multimedia applications. Multimedia applications depend on QoS parameters such as delay, bandwidth, and jitter to offer better user experience. The existing schemes use the single source and multisource delivery but are unable to balance between stream quality and network congestion for mobile users. We proposed a Quality Oriented Multimedia Content Delivery Scheme (QOMCDS) for the mobile cloud to deliver better quality multimedia contents for the mobile user. The multimedia contents are delivered to the mobile device based on the device's parameters and network environment. The objective video quality assessment models like Peak Signal-to-Noise Ratio (PSNR), Structural Similarity (SSIM), and Video Quality Measurement (VQM) are used to measure the quality of the video. The client side Quality of Experience metric such as Startup delay, Rebuffering events, and Bitrate switch count was used for evaluation. The proposed scheme is evaluated using dash.js and is compared to existing schemes. The results show significant improvement over existing multimedia content delivery schemes.

• 정보처리학회논문지:소프트웨어 및 데이터공학
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• 제2권8호
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• pp.527-534
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• 2013

소프트웨어는 업무의 변화 및 사용자의 요구사항에 따라서 변경이 수반되므로, 내부 복잡도가 증가하고 비용이 발생한다. 이러한 과정이 반복되면 어느 시점에서는 유지보다는 교체가 더욱 효율적이다. 본 연구에서는 업무단위의 소프트웨어 그룹별로 사용자에게 제공하는 서비스 불만 지수와 교체점 평가 지수에 따라 교체시기를 예측하였다. 첫째, 퍼지추론을 이용하여 서비스 수준의 사용자 불만족도를 평가하기 위한 방법과 지표를 개발하였고 둘째, 소프트웨어의 품질, 비용, 신기술을 반영한 교체점 평가 방법을 수립하였으며 셋째, 사용자 서비스 측정값과 교체점 평가 값과의 간격에 따라 교체시기를 예측하는 기법을 제시하였다. 본 연구에서 제시하는 예측기법의 타당성을 검증하기 위하여 3개 조직의 업무솔루션을 대상으로 실험한 결과, 서비스 불만 지수는 약 16% 하락하였으며 교체점 평가 지수는 약 9% 상승하였다.

• 농촌계획
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• 제25권2호
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• pp.23-33
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• 2019

The study aims to measure the quality of consulting services for village-building projects in rural areas. To this end, the government wanted to analyze the impact of the quality of service on residents' satisfaction and business performance in villages that are receiving consulting services. As a result of the empirical analysis of the case areas, the five-dimensional tangibles, reliability, assurance and empathy of the quality of consulting services in rural villages had a defining influence on the residents' satisfaction. And the residents' satisfaction of consulting services had a defining influence on the business performance of the village with tangibles, reliability, and assurances. The main implications presented on the basis of these results were analyzed that it was necessary to universalize the assessment of service quality, to strengthen the burden of the village on the cost of consulting services, and to induce participation through a sufficient understanding of the villagers' business.

• 한국지역사회생활과학회지
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• 제11권1호
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• pp.9-18
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• 2000

The purposed of the study was to assess customer satisfaction concerning foodservice quality characteristics by using developed DINESERV model for university employee foodservices. Specially, it was intended to develop the tool which assesses the differences between customer importance and perceptions of customer with actual foodservice delivery by university employee foodservices. Questionnaires were distributed to 300 un9iversity employees. Total 230 university employees responded with a usable response rate of 67.7%. Statistical data analysis was completed using SAS programs for descriptive analysis and t-test. The results of the study are as follows: 1) Employees´first choice was distance when they select foodserveices. They answered their preference as the first factor when they order menu in the foodservices. The first complain factor concerning university foodservices was the taste of food. 2) Customers did not satisfied with the foodservice quality of university employee foodservices. Importance mean score of service quality was 3.81 out of 5 but percption mean score of service quality was 3.10. Importance mean score of food quality was 4.11 out of 5 but perception mean score of food quality was 2.96. 3) Customers´satisfaction of service quality by dimensions were as following order: assurance > reliability > responsiveness > empathy > tangibles. And customers´satisfaction of food quality by dimensions were as following order: nutrition > food > price > sanitation. There were no significant difference about customer satisfaction between contracted management and self-operated.

• 가정∙방문간호학회지
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• 제17권2호
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• pp.85-94
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• 2010

Purpose: The study aimedto provide basic data to improve the quality of home healthcare nursing services by evaluating quality of care in representative nationwide sites. Method: The current quality of home care service in 104 nationwide sites was evaluated in terms of structures, processes, and outcomes based on published standards of the Joint Commission on Accreditation of healthcare Organizations. Results: The mean score for three dimensions of quality of home care service was as follows in descending order: structures (77.6), outcomes (60.4), and processes (38.7). Additionally, by specific item compared level of quality of home care servicein each site, the highest score was 97.3 and the lowest score was 42.3 out of 100, with a mean score of 74.7. Conclusions: These findings provide a base for establishing the quality management system and to develop a tool for evaluating the quality of home healthcare nursing. The result should be continuous management and improvement of home healthcare nursing quality.

• 지역사회간호학회지
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• 제16권4호
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• pp.381-391
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• 2005

Purpose: The purpose of this research is to develop and classify district visiting nursing standards and to standardize visiting nursing service pathways. Method: This research was conducted as a focus group study and analyzed visiting nursing records. We surveyed 201 recipients at urban health centers, who were selected through convenient sampling, from April 2003 to November 2003. Result: First, visiting nursing service recipients were classified into four groups according to household and financial characteristics, existence of disease, ability of self-care, and existence of home care service needs. Standardized pathways of the selected items were assessment. nursing care plan, disease management and promotion of self-care ability for Level I (mean=12.2 visits). For Level II (7.3 visits) were offered assessment. disease management. health education. and health promotion services. For Level III (5.2 visits) were offered assessment. disease management. health education and health promotion services, and for Level IV (2.7 visits) were offered thorough assessment, education for self-care and health promotion. Conclusion: The visiting nursing service pathways identified in this research need to be developed further as basic materials applicable to quality assurance and agency evaluation. For this, we suggest repeated research and test to apply the derived standardized visiting nursing services pathways in visiting nursing programs.

• 보건의료산업학회지
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• 제10권1호
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• pp.1-11
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• 2016

Objectives : Medical service specialization could have positive effects on their profits and medical service quality. This study was to examine the relationship between medical service specializations and operational performance in hospitals. Methods : We used the National Inpatient Sample data provided by the Health Insurance Review and Assessment Service from 2010 to 2013. The hospital operational performance was determined by measuring the specialization level of the hospital based on DRGs. Results : The information theory index was 2.38 in 2010, 2.38 in 2011, 2.37 in 2012, and 2.37 in 2013. A multiple regression model was constructed which showed that if the specialization level becomes higher, it decreases the length of stay per case with an increase in medical expense. Conclusions : Differentiation and concentrated medical service specialization strategy have had a positive effect on the operational performance of hospitals.

• 품질경영학회지
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• 제26권4호
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• pp.189-201
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• 1998

Quality of radiological services can be assessed by various agents, so called medical doctors, radiologists, patients and others. However radiological services are provided by radiologists to patients and medical doctors. This study was based on data which were collected from assessment of 142 radiologists working in the health care services organization and 149 patients who visited the same organization about radiological services, with self-administered structured questionnaire. This study was planned to analyze of radiological services factors and to develop a methodology for measuring the level of quality in the radiological health care services.

• 한국콘텐츠학회논문지
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• 제14권7호
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• pp.559-570
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• 2014

본 연구는 기존의 e-서비스 품질 평가에 관한 최근 문헌을 토대로 도서관 위주의 연구에만 국한된 전자책 서비스 품질 연구를 발전시켜, 개인 고객의 전자책 콘텐츠 서비스 이용을 중심으로 시스템, 콘텐츠, 사후관리 서비스에 따른 만족도와의 관계를 분석하고자 하였다. 이를 위해 e-서비스 품질 평가 모형과 도서관서비스 품질평가 연구모형을 바탕으로 전자책 서비스 이용자 만족도 측정에 있어 중요한 요소로 작용 가능한 사후 관리 서비스 요인을 추가하였다. 기존의 전자책 서비스 기업들이 보다 효율적으로 서비스를 제공하고 나아가 서비스의 만족도를 높이기 위해서는 좀 더 다양한 콘텐츠의 제공과 함께 전자책에 특화된 서비스의 개발 및 다양성과 최신성이 확보된 콘텐츠가 요구된다. 더불어 제품 서비스 판매 이후 이루어지는 신속한 사후관리 서비스는 고객만족을 위한 중요한 변수가 될 수 있다. 따라서 콘텐츠 시스템뿐만 아니라, 고객이 원하는 수준의 사후 관리 서비스의 제공을 통해 기존 고객을 만족 시키고 신규 고객을 창출할 수 있다.