• Title/Summary/Keyword: Service Product

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A Study on Determining Weight of Lifetime Value(LTV) using Analytic hierarchy Process(AHP) (계층분석과정을 활용한 고객생애가치 가중치 결정에 관한 연구)

  • 양광모;강경식
    • Journal of the Korea Safety Management & Science
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    • v.4 no.3
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    • pp.131-140
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    • 2002
  • Today's environment of enterprise is changing, They have to face customer' demands with the right product, the right service and supply them at the right time. And also cut down logistics and inventory cost and bring up the profit as much as they can. This means the change of putting enterprise first in importance to putting customer first importance. therefore to correspond to customer's demand, shorting lead time is becoming a essential condition. The answer to this changes of environment is supply chain management. In this paper, It consolidates the necessity on a LTV(Life Time Value) and analyzes data which is concerned of Customer Value. Under the these environments, defines the LTV(Life Time Value) rule that can improve the customer value. We solved this problems using AHP(Analytic Hierarchy Process) for consistency at relationship matrix, AHP(Analytic Hierarchy Process) is based on Saaty's consistency rate. If consistency rate is under 0.1 point, preference rate's weights are acceptable. This study develop a program for AHP weights and support Satty's consistency rate.

Characteristics of Alkali-Silica Reaction Product of Mortar Bar by ASTM C 1260 Test (ASTM C 1260 시험 콘크리트 시편의 알칼리-실리카 반응 생성물 특징)

  • Hong, Seung-Ho;Yun, Kyong-Ku
    • Proceedings of the Korea Concrete Institute Conference
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    • 2006.11a
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    • pp.541-544
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    • 2006
  • This study was performed to proof expansion effect of the mortar bar due to Alkali-silica Reaction (ASR) by ASTM C 1260 test. Recently, the failure case of cement concrete pavement by ASR was reported in Korea. Cement concrete structures are caused crack by ASR. The service life of cracked cement concrete structures by ASR will be shorted. In this study, crushed the slate rock producted Chungcheongnamdo Boryeong was caused 0.3% expansion at 14 days due to ASR by ASTM C 1260 test. The particular spectrum showed that the ASR gel was analyzed contents included Si, Na, K, and Ca by EDX (electron dispersive X-ray spectrometer). It was verified that the crushed aggregate was caused expansion by ASR in Korea.

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Distributed RFID Information Service Architecture for Ubiquitous Logistics (유비쿼터스 물류를 위한 EPC기반 RFID 정보서비스 구조)

  • Lee, Jae-Won;Lee, Yeong-Gu
    • Proceedings of the Korea Inteligent Information System Society Conference
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    • 2005.05a
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    • pp.139-148
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    • 2005
  • EPC를 탑재한 RFID 형태의 스마트객체를 이용한 물류 시스템을 구축하기 위해서는 시스템 구성 요소간의 거래에 필수적인 RFID 객체의 PML 데이터를 표현하고 검색요구에 대응하는 RFID 정보서비스의 설계 및 관리가 매우 중요하다. EPC기반 RFID 정보서비스는 네트워크상의 정보시스템들에 보안과 운영의 이유로 분산되어 있는 RFID 객체 정보들을 검색하여 사용자가 요구하는 결과를 반환하는 역할을 담당한다. 하지만 RFID 객체 정보의 표준화된 표현과 처리, 그리고 분산처리로 인한 통신량과 처리시간과다의 문제가 존재한다. 이에 대해서 본 연구는 물류시스템의 PML 데이터의 표현 및 사용, 검색패턴을 분석하고, 분석 결과를 기반으로 미들웨어를 이용하는 분산형 RFID 객체 데이터 관리 및 RFID 객체 정보서비스 구조를 설계하고 제시하였다. 단일형 및 통합형 RFID 정보서비스 구조를 제시하였다.

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Sintering Stainless Steels with Boron Addition in Nitrogen Base Atmosphere

  • Abenojar, J.;Esteban, D.;Martinez, M.A.;Velasco, F.
    • Proceedings of the Korean Powder Metallurgy Institute Conference
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    • 2006.09a
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    • pp.574-575
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    • 2006
  • Due to the increasing use that the stainless steel is getting recently in the nuclear industry, this document proposes the study of the stainless steel 316L with boron addition. With the final product, the properties of the stainless steel 316L (good mechanical properties and high corrosion resistance) with the boron neutron absorption properties are claimed to unify. The P/M technologies allow adding higher boron quantities than with the solidification conventional technologies, where segregation is produced.

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A Study on Store Image and Clothing Satisfaction of the Clothing Distribution type (의류 유통업태의 점포이미지와 의복만족도에 관한 연구)

  • 임숙자;김선희
    • Journal of the Korean Society of Clothing and Textiles
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    • v.23 no.2
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    • pp.185-195
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    • 1999
  • The purpose of this study is to identify store image and clothing satisfaction of various clothing distribution type and is to compare the difference due to demographic variables. The data were obtained 407 housewives using questionnaire. The results were as follows. First Store image of clothing distribution types was found significant differences in product service atmosphere. Second Clothing satisfaction of clothing distribution types was founded significant differences in price brand name fashion design material sewing size. Third The new distribution types in general were not visited upon despite their high degree of recognition and using experience of new distribution types was founded significant differences in Store image of new distribution types. Fourth Among demographic variables significant difference in usage of the distributions was founded. Fifth Among demographic variables significant difference in usage of the distributions was founded. Fifth Among demographic variables significant difference in clothing satisfaction of the distributions was founded.

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Consumer Attitude toward the Retail Sales : More than Price Benefits (점포세일에 대한 소비자태도)

  • 박경애;허순임
    • Journal of the Korean Society of Clothing and Textiles
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    • v.27 no.6
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    • pp.635-642
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    • 2003
  • The purposes of this study were to explore the consumer attitude toward the retail sales, to examine the relationships between the sale attitude and the price-related variables(i.e., price consciousness, sales proneness, and value consciousness), and to examine the effects of the sale attitude and the price-related variables on the perceived price value during the retail sales. Data were collected from 790 undergraduate students using the two types of questionnaires representing the sale and non-sale situations, and 776 responses were analyzed. Factor analysis of the sale attitude extracted five dimensions including price benefit, limited product assortment, impulse buying, low service quality, and disordered store atmosphere. The price benefit and the impulse buying factors were related with all the 3 price-related variables, and all the sale attitude factors were related with the value consciousness. The price benefit and the impulse buying factors positively affected the perceived price value under the sale situation.

A Study on the Post-Industrial Design and the Trends (후기 산업주의 디자인과 그 트렌드에 관한 연구)

  • 윤영화
    • Archives of design research
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    • v.17 no.1
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    • pp.191-200
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    • 2004
  • After the Industrialism, long-lasting issues about Post-Industrialism have closely been associated with our daily lives. The keyword of Post-Industrialism could be regarded as Immateriality, which is represented by service, Information and knowledge. In the Post-Industrial society, the major role of Post-Industrial design trend is a mediator to deliver the immateriality to users. Additionally, the maturity of technologies and product life cycle have leaded users to the design trend that is free from the technologies and functions of products. In this context, the most powerful trend of the Post-Industrial design could be "metaphor design" and "poetic dimension". The similarity of these two styles is situated in the romanticism -reflection of symbol and metaphor. However, the appearance of Apple's iMac in 1998, poetic dimension, which uses transparent plastic and colourful, pleasurable 'blobjects' has dominated the post-industrial design trend.

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Improvement of Software Cost Estimation Guideline Using OLAP Multidimensional Model (OLAP 다차원 모델을 이용한 소프트웨어 사업대가기준의 개선)

  • Park, Hye-Ja;Hwang, In-Soo;Kwon, Ki-Tae
    • Journal of Information Technology Services
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    • v.11 no.1
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    • pp.197-210
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    • 2012
  • This paper presents the ways that can improve the Software Cost Estimation Guidelines in order to replace those that are expected to be abolished at February, 2012, and solve the problems that are being occurred in the current Software Cost Estimation Guidelines. By using multidimensional modeling of OLAP(On-Line Analytical Processing), this paper does three dimensional modeling that considers the product/service view, process view and skill view. Also, it presents the identification method of cost estimation data through the view of each dimension. Furthermore, it defines the software cost estimation process and adapts them into the bottom up estimation and the top down estimation. Finally, it proposes the access of cost estimation data by the multidimensional analysis of OLAP.

Shipper's Decision on Private Fleet or For-hire Carriage : IT Adoption, Changes in Incentive Structure and Policy Implications (화주의 자가운송과 영업운송간의 선택 : IT 도입, 경제적 유인 구조 변화 및 정책적 시사점)

  • Shin, Ilsoon;Jang, Wonchang
    • Journal of Information Technology Services
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    • v.11 no.4
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    • pp.69-85
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    • 2012
  • This paper analyzes how IT adoption affects differently on the shippers' make-buy decision, depending on the changes through agency and coordination problems. Empirical findings are consistent with the theoretical predictions on the changes of shippers' decision, summarized as follows. First, while the adoption of agency-cost reducing IT leads to the increase in the proportion of private fleets, the adoption of coordination-cost reducing IT leads to the increase in proportion of for-hire carriage. Second, the extent of private fleets changes depends on the primary product type that trucks load, with products of important service task experiencing more increase. Third, the extent of for-hire carriage changes depends on the truck's trip distance, with long-trip trucks experiencing more increase. With the results, we present different policy implications from the conventionally advocated ones.

An Application of Idea Generation Methods to Kano Quality Model (Kano 품질분석을 위한 아이디어 발상법 적용에 관한 역구)

  • Kim, Tai-Young;Park, Young-Taek
    • Journal of Korean Society for Quality Management
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    • v.39 no.2
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    • pp.305-312
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    • 2011
  • Kano model has been widely used to identify and classify customer attributes of a product or a service. The first step of Kano model application is the derivation of customer attributes, and brainstorming has been used conventionally for the purpose. A typical advantage of brainstorming is to get many ideas in a relatively short period, but the practicability of the derived ideas are known to be not so good. The derivation of good and practical ideas is important for the successful use of Kano model. Wish list, bug list and forced connection method as well as brainstorming were applied to PMP(Portable Multimedia Player) in order to derive customer attributes. To compare the idea generation methods, the derived attributes are classified and compared using Kano model.