• Title/Summary/Keyword: Service Product

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Adopting DITA Standard for Developing Technical Documentation Efficiently (효율적인 기술문서 개발을 위한 DITA 표준 적용)

  • Koo, Heung-Seo
    • The Transactions of The Korean Institute of Electrical Engineers
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    • v.65 no.1
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    • pp.171-178
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    • 2016
  • In engineering industry, technical documentation refers to any type of documentation that describes handling, functionality and architecture of a technical product. The intended audiences for product technical documentation is the end user, the administrator, service or maintenance technician. Competition and rapid technological evolutions have created pressure to release new and improved products on an increasingly frequent basis. As the technical capabilities of products advance, the technical documentation for those products is becoming longer and complex. The Darwin Information Typing Architecture (DITA) is and XML-based, end-to-end architecture for authoring, producing, and delivering technical documents. DITA is an OASIS standard that allows documentation groups to single-source document for multiple products and users, to automatically publish that documentation in several media formats including PDF and HTML, and to efficiently maintain and update that documentation. This paper study on the various implementation projects for technical documentation using OASIS DITA standard and examines the potential for using DITA as a solution for reconstructing existing technical documentation. Also We offer an incremental adoption approach to effectively implement DITA standard of technical documentation project for domestic firms, while reducing failures.

Effects of Shopping Orientation on Brand Loyalty and Shopping Satisfaction of Fashion Outlet Consumers (패션 아울렛 소비자의 쇼핑성향이 브랜드 충성도 및 쇼핑만족도에 미치는 영향)

  • Lee, A-Ram;Yoo, Tai-Soon
    • Journal of the Korean Society of Costume
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    • v.60 no.2
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    • pp.114-129
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    • 2010
  • The purpose of this study were to identify shopping orientation for fashion outlet consumers and its significance in influencing brand loyalty and shopping satisfaction. This study will propose results which help to better understand shopping orientation of fashion outlet consumers. A questionnaire was administered to 326 20s male and female living in Daegu Gyeongbuk during October of 2008. Data were analyzed by using Factor analysis, Reliability analysis, t-test and Regression analysis. The results of the research are as follows: First, The shopping orientation could be into 5 dimensions: pleasure tendency, fashion tendency, name brand tendency, prudence buying tendency, economic tendency. Brand loyalty were factor analyzed resulting three factors such as brand loyalty, brand care and brand knowledge. Brand loyalty factors of brand loyalty and brand knowledge had a positive effect on fashion tendency, name brand tendency. Brand care has a positive effect on name brand tendency and economic tendency. Second, Shopping satisfaction were factor analyzed resulting five factors such as product, store atmosphere, service store reputation, location convenience and price. Outlet product had a positive effect on fashion tendency, name brand tendency, prudence buying tendency and while all other factors showed a positive effect on preferences to follow trends. However, outlet price had a positive effect on only those consumers possessing a economic tendency.

An Evaluation of the Relationship between Origins of Corporate Competencies and Business Performance of Taiwan's SMEs

  • Tien, Shiaw-Wen;Wang, Ming-Lang;Tsai, Chih-Hung
    • International Journal of Quality Innovation
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    • v.6 no.3
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    • pp.153-172
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    • 2005
  • This study develops an exploratory model to evaluate the relationship between origins of corporate competencies and business performance, which targets small and medium-sized enterprises (SMEs) in Taiwan, analyzes 36 competence items in four functional dimensions: marketing, product design and development, manufacturing, and human resources management. The results from 760 valid samples from managers of Taiwan's SMEs reveal that in marketing competence and manufacturing competence were ranked high by Taiwan's SMEs managers. Elements contributed to manufacturing competence regarding reducing the number of suppliers has not been emphasized by Taiwan's SMEs managers. At the very top of the prevailing management competitive priority list are: (1) product or service quality, (2) timely delivery, (3) quality control improvement during the process, (4) increasing reliability of transportation, (5) introduction of new concepts and continuous improvement, and (6) improving after-sale services. The four competence dimensions are found highly correlated to business performance, which reflects the policy adjustments that Taiwan's small and medium-sized enterprises have made in the changing business environment to respond to the global market.

A Study of Factors Affecting on Trust and Participation of Group Buying on the Internet (인터넷 공동구매 신뢰와 참여에 영향을 미치는 요인에 관한 연구)

  • 고일상;장정주;이영훈
    • Proceedings of the Korea Society of Information Technology Applications Conference
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    • 2002.11a
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    • pp.125-135
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    • 2002
  • With rapid growth and competition of electronic commerce through internet, various buying types and business models are being appeared In this paper, we studied group buying which is new business model to consumer and factors affecting on trust and participation of group buying. The following are the regression result of this study. First, factors affecting on trust of group buying were different from factors affecting on participation of group buying. Second, perceived reputation factor, familiarity factor and product value factor made a significant effect on participation of group buying. Third customer service factor didn't make a significant effect on both participation and trust of group buying. Fourth, product value factor made a significant effect on both participation and trust of group buying. Fifth trust of group buying made a significant effect on participation of group buying

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A Study on Web based Integration of Design Resources with a Knowledge Based Engineering Technique (KBE 기법이 적용된 설계 자원 웹 기반 통합에 관한 연구)

  • Kim J.G.;Lee S.H.;Chun H.J.
    • Korean Journal of Computational Design and Engineering
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    • v.10 no.1
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    • pp.1-10
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    • 2005
  • This paper presents an embodiment of design integration framework corresponding to changes in the latest manufacturing environment. The embodied system is named by 'WEB-KBE System' because it supports a product design with a KBE technique based on web environment. The final purpose of the work is to implement a web-based integration design environment with a KBE technique to support non-skillful designers. The framework of the system Is designed to support necessary items in user-centric design environment. Two case studies were applied to the WEB-KBE system to evaluate the efficiency, flexibility, extensibility, and reusability of the system. The examples are [1] CART integration design environment construction and (2) Exhaust Duct Saddle Support integration design environment construction. In the former case, it took a period of 8 months for modeling and implementation of the WEB-KBE prototype system. However, with the high extensibility and reusability of WEB-KBE system, the second case required only a period of one month for modeling and implementation of the system. We conclude that the presented WEB-KBE system can bring fair effects on implementing a knowledge based design environment in aspect of time and expense.

A Theoretical Study on the Measurement of User Information Satisfaction on the Information System (정보시스템 이용자의 정보만족도 측정에 관한 이론적 고찰)

  • Ahn, Sang-Keun;Choi, Min-Ho;Kim, Sung-Soo
    • Journal of Agricultural Extension & Community Development
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    • v.4 no.1
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    • pp.201-209
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    • 1997
  • The objective of this study were 1) to review concepts of user information satisfaction (UIS), 2) to analyze tools for measuring user information satisfaction, 3) to identify factors affecting information satisfaction. The study was carried out by the analysis of literatures related to information system. The construct of UIS has been operationalized in many different ways. Several studies employed single-item rating scales; such scales have been criticized as unreliable. Single-item scales also provide little information as to what the user finds dissatisfying(satisfying) and are thus of limited utility outside a research setting. Multiple-item UIS measures have become increasingly common. Generally, they are of two types. The first focuses on the information system product. With such diverse names as "system acceptance", "output quality", and "appreciation", these scales focus on the content of the information system and the manner in which the information is presented. The second type of multiple-item scale includes the organizational support for developing and maintaining the system as well as the system product itself. This type of instrument contains items concerned with training, documentation, development procedures, systems maintenance, etc., as well as items related to system content. Thus it provides an indicator of the overall quality of information services provided by an information service function. Generally, UIS measures have not been carefully validated. Recently, however, several rigorous attempts have been made to develop valid and reliable UIS measure.

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Development of intermediate roll which has a long life for cold rolling mills (냉간압연용 장수명 중간롤 개발)

  • Park Y. C.;Kim B. H.;Kim I. B.;Kim J. T.;KIM H. M.;Lee W. D.
    • Proceedings of the Korean Society for Technology of Plasticity Conference
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    • 2004.08a
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    • pp.207-215
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    • 2004
  • There are various characteristics called for in work roll and intermediate rolls for cold rolling mills. Among these characteristics, the two main requirements are to ensure the quality of the rolled products and to reduce roll cost. To achieve these needs, resistance to wear, to thermal shock and to contact fatigue are especially important. This paper describes that new material(named DSR1) for intermediate rolls which greatly increases rolling campaign and improves resistance to wear has been developed. DSR1 was successfully manufactured and has been used in the cold rolling mill. It showed that Trial product was homogenous in hardness distribution and sufficient usable diameter. Also in service test, trial product is much more excellent rolling performance than conventional $5\%Cr$.

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A Development of Cross-Sell Scoring Model (교차판매(CROSS-SELL) 스코어링 모형 개발)

  • 한상태;강현철;이성건;정요천
    • The Korean Journal of Applied Statistics
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    • v.17 no.2
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    • pp.229-238
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    • 2004
  • Cross-sell models are used to predict the probability or value of a current customer buying a different product or service from the same company. Selling to current customers is one of the easiest way to increase profits and allows companies to carefully manage offers to avoid over-soliciting and possibly alienating their customers. In this study, by using the real database of an insurance company in Korea, we try to explain the steps of actual data mining process. Especially, this study aims to develop cross-sell models to predict the probability which a current customer of automobile insurance buys long-term insurance product.

A Study on Online Game Testing Process with Users Participating in the Process (사용자 참여 기반의 온라인 게임 평가 프로세스 연구)

  • Eun, Kwang-Ha
    • Journal of Korea Game Society
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    • v.9 no.6
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    • pp.11-20
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    • 2009
  • When an online game is considered as a commercial product, now an online game should arouse the consumer's purchase desires as a service item. Most of all, the contents of an online game are important, but, on the other hand, beyond the online game services, it is also important to improve the accessibility of online games, which are developed through the specific testing processes. That is, it is necessary to develop comprehensive and systematic game testing processes considering even the aspects of the usability of the online games on the basis of the qualitative and measureable game tests. Therefore, this study is intended to suggest the proper scopes of the online game testing processes in a view that an online game is a commercial product.

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Factors of Attitude and Purchase Intention toward Fashion Cultural Products with a Korean Image - Comparison of Korean and American Consumers - (한국적 이미지의 패션문화상품에 대한 태도 및 구매의도 영향요인 - 한국과 미국 소비자의 비교 연구 -)

  • Cho, Yoon-Kyung;Lee, Yu-Ri
    • Journal of the Korean Society of Costume
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    • v.59 no.4
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    • pp.54-66
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    • 2009
  • An empirical study was conducted on fashion cultural products with Korean image, targeting Korean and American consumers. Its purpose was to identify Korean and English consumers' attitude and purchase intention and to compare difference of its influence factor toward fashion cultural products of which design sources were derived from the Korean culture. The quantitative research using on-line questionnaires was targeted at American and Korean consumers. A total of 400 responses were used in the analysis. Results of data analyses using SPSS 13.0, are as following. First, for American consumers, uniqueness-seeking had a positive effect on attitude toward of cultural product with Korean image, followed by service of salespersons, change-seeking, and appearance of salespersons. For Korean consumers, easy accessibility was significantly related to attitude. Second, for American consumers, uniqueness-seeking and appearance of salespersons had a significant influence on the purchase intention of the cultural product with Korean image. For Korean consumers, no attributes were related to purchase intention. This research about fashion cultural products that will compete in the global market presents exploratory information targeting domestic and foreign consumers and will contribute to the strategic aspect of newly growing high-added-value industries.