• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.19 no.5
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• pp.151-161
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• 2020

In this paper, Korea's standardization capacity in the ITS field was examined, and the status of participation in ITS standardization and services of ASEAN countries, and the degree of hope for cooperation with Korea was investigated and analyzed. Korea is recognized for its international competency in the field of ITS standardization, and most ASEAN countries, excluding Singapore, are found to have insufficient participation in ITS standardization and service introduction. In addition, most ASEAN countries are strongly hoping for ITS standardization cooperation with Korea, and the preliminary establishment of the ITS system architecture as the basis for ITS standardization was derived as a project of hope for cooperation. In addition, as a service field for introducing standardization, Freight transport was suggested as a priority application service field in order to improve the efficiency of logistics transportation between ASEAN countries.

• Korea Journal of Hospital Management
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• v.20 no.2
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• pp.39-56
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• 2015

This study calculated the potential customer satisfaction improvement index (PCSI index) and average satisfaction coefficient (ASC) by categorizing quality attributes based on the Kano analysis for medical service quality. This study seeks to suggest ways to increase the efficiency of medical business management by determining priority to improve after applying the indexes to IPA. To achieve such purposes, this study conducted a survey on 150 outpatients of a premium general hospital and 200 workers in four different sections in the same hospital. As a result of the analysis, there was a difference in the awareness of service quality to improve patient satisfaction between the outpatients and workers. Therefore, the focus should be put on those items deemed important by the patients rather than those that the workers called attention to in order to effectively improve service quality. Along with efforts to alleviate or eliminate inconveniences experienced by patients, it is necessary to provide training programs for workers on customer reception and management such as delivering services with a kind manner and giving explanations in a proper and professional manner and exhibiting the right attitude.

• Journal of the Korean Institute of Illuminating and Electrical Installation Engineers
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• v.20 no.3
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• pp.69-77
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• 2006

This paper presents the service restoration in electric power distribution systems. The aim of the service restoration is to control an emergency taken place in distribution systems and to restore out-of service areas as soon as possible when a fault occurs in distribution systems. For this reason, new service restoration strategies in multi-outage area are suggested in this paper. The suggested algorithm consist of two schemes. One is an individual restoration scheme, the other is an integrated restoration scheme. The former determines a restoration order of outage areas based on a restoration index. Unless the former scheme can generate a feasible restoration plan, the latter one will try to find out a new configuration without an overloaded section through tie exchange method.

• The Journal of the Korea institute of electronic communication sciences
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• v.14 no.5
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• pp.837-844
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• 2019

In this paper, we propose the AMBM(: Adaptive Multi-channel Backoff Machisum) -Mac protocol to provide high throughput for non-safety applications in VANET(: Vehicular Ad Hoc Networks) environment. The proposed protocol guarantees the quality of service of non-safety packets by dynamically adjusting CW(: Channel Window) of WSA(: WAVE Service Advertisement) to maximize throughput between non-safety packets of different priority. It also shows that allocating a large amount of time for channel coordination and time slot reservation for SC and dynamically adjusting CW and CCI as nodes increase to reduces transmission delay than IEEE 1609.9, C-MAC(: Coordinated multi-channel MAC, and Q-VCI(: QoS Variable CCH Interval) protocols.

• Journal of the Korea Society of Computer and Information
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• v.23 no.9
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• pp.35-42
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• 2018

In this paper, we propose an optimal streaming service method based on Hybrid CDN/P2P architecture. Recently, video streaming utilizes a CDN (Content Delivery Network) operation technique based on a Proxy Server, which is an end node located close to a user. However, since CDN has a fixed network traffic bandwidth and data information exchange among CDNs in the network is not smooth, it is difficult to guarantee traffic congestion and quality of image service. In the hybrid CDN/P2P network, a data selection technique is used to select only the data that is expected to be continuously requested among all the data in order to guarantee the QoS of the user who utilizes the limited bandwidth efficiently. In order to search user requested data, this technique effectively retrieves the storage information of the constituent nodes of CDN and P2P, and stores the new image information and calculates the deletion priority based on the request possibility as needed. Therefore, the streaming service scheme proposed in this paper can effectively improve the quality of the video streaming service on the network.

• Journal of People, Plants, and Environment
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• v.24 no.6
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• pp.673-684
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• 2021

Background and objective: This study seeks to investigate domestic agro-healing farm resources so that preliminary data can be obtained on the systematic provisions for agro-healing programs in order to improve service quality and to identify the quality of agro-healing policy services. Methods: For this study, owners of agro-healing facilities were asked 24 questions via an online survey. An importance-performance analysis (IPA) was conducted to identify service quality for each policy sector. Results: Respondents' satisfaction levels were low when compared to agro-healing farm owners' perceptions of the above-average importance of each sector. The results from the resource analysis of domestic agro-healing farms indicated that the main operational purposes of farms were, in descending order, experience (90.0%), healing (86.7%), and education (84.0%). With respect to the type of program that was operated, cultivating crops (horticultural therapy) was identified most frequently at 83.3%. Conclusion: As a result of this study, the resources possessed by agro-healing farms were identified. In addition, the results of the IPA analysis in terms of service quality are not as good as expected, and performance levels should be increased to improve this. The results of this study are expected to provide useful information not only to improve the quality of agro-healing services, but also to revitalize the agro-healing industry while developing a systematic agro-healing program.

• Journal of the Korean Society of Surveying, Geodesy, Photogrammetry and Cartography
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• v.33 no.5
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• pp.385-396
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• 2015

The purpose of this study are in selecting a core service and drawing an analysis functions and service sector, based on contents of geo-spatial big data. For the study, the demand survey in the methodology has to be done by reviewing of preceding geo-spatial big data service. The survey has conducted by targeting on those experts in Industry-Academy-Research cooperation. From the survey, we could draw out requirements for the analysis function and the geo-spatial big data service sector. Also, order of priorities in service of four fields(Society, Environment, Economy, Humanities) has been utilized by a QFD(Quality Function Deployment). With the data, the first two priorities and required sectors for each field were selected for the analysis functions. From the result, we could suggest the core service model(plan), and also expect developments following each sectoral core service in the future.

• The Journal of the Korea Contents Association
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• v.11 no.12
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• pp.206-219
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• 2011

This study is the first step for ICT-based service model development for exhibition service innovation. To obtain the goal of this research, we derived the core problems of current exhibition industry service through previous literature, open-ended question and focus group interview. And then, we provided prioritization of twelve new services utilizing six assessment items(importance, duplication, urgency, ease of execution, prevalence, publicness) to derive policy priorities. We analyzed two portfolios that combination of four assessment items - importance/urgency and ease of execution/prevalence. Through surveying and analyzing the result, this paper serves that the priority facts are 'The work invisible barrier installation services', 'Exhibition history management and referral services', and 'Exhibit labels and descriptive text information service utilizing Augmented Reality'. In particular, 'The work invisible barrier installation services' is the most important service not only the assessment criterion of duplication and publicness but also overall measurement score points.

• The KIPS Transactions:PartD
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• v.14D no.7
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• pp.783-790
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• 2007

One of the particulars to be considered for providing wireless web service with PC web page is the hardware environment between PC and mobile device. It is because time cost is required in producing mobile contents to suit environment of the connected terminal. Therefore, server side should take account of response time and disk capacity of server. Response time is delayed by content conversion and disk capacity need to store various versions about one content. This paper suggests a pre-service and post-transcoding method to provide faster response time for a mobile terminal. The pre-service is to minimize response time by placing the top priority in servicing contents saved in cache as much as possible even if the quality of contents serviced to mobile terminal may be low. After pre-service is provided, the mobile content is transcoded for the terminal later. Performance level of method proposed was compared through experiment and the result of analysis was described.

• The Korean Journal of Franchise Management
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• v.11 no.3
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• pp.7-18
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• 2020

Purpose: Recently, information on 'Delicious Restaurants (Mat-zip)' and 'Famous Bakeries' can be obtained through various media such as TV, Internet search, and SNS, and the culture of finding and sharing them has become a trend. Since PZB's SERVQUAL, there have been many studies measuring service quality, leading to hotels, restaurants and coffee shops. These studies of service quality include product quality in the service quality dimension. Hotels, restaurants, and coffee shops are provided with intangible services while customers visit and stay, but 'Delicious Restaurants (Mat-zip)' and 'Famous Bakeries' often stop by to buy products and return home. Therefore, the study on the effect of quality on customer behavior on 'Delicious Restaurants (Mat-zip)' should consider product quality separately. In this study, we want to study how each quality element affects the perceived value and response of customers by separating product quality and service quality. Research design, data, and methodology: This study tested the structural model of how the quality of products and services of famous bakeries affect customers' perceived value and response. As the quality factors, products, tangible services, and employee services were adopted, and perceived values adopted utilitarian and hedonic values, and customer responses adopted customer satisfaction and behavior intention. For this study, 203 survey data with experience using famous bakeries were analyzed using SPSS 22.0 and AMOS 22.0. Result: The research results are as follows. First, product quality positively influenced utilitarian value, hedonic value, and customer satisfaction, tangible service quality positively influenced utilitarian value, and employee service quality positively influenced hedonic value. Second, utilitarian value had a positive effect on behavioral intention, and hedonic value had a positive effect on customer satisfaction. Conclusions: In a famous bakery, it is basic that product quality should be given priority, and for customer satisfaction, employee service quality is half as important. In addition, for Behavior Intension (revisit by the customer), in addition to product quality, the quality of tangible services and employee services should be maintained at a quarter level.