• Journal of the Korea Safety Management & Science
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• v.19 no.4
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• pp.273-282
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• 2017

This paper is aimed at proposing a new approach to connecting the measurements of customer satisfaction on healthcare services with the prioritized identification of healthcare service processes to be improved. As customers' requirements for healthcare services have become too diverse and healthcare service systems have been increasingly complex, there has been growing interest in the customer-oriented evaluation of healthcare service quality and the systematic improvement of healthcare service processes. Most of the previous studies on service quality evaluation are based on SERVQUAL model. However, because of the unique characteristics and constraints inherent in healthcare service systems, it has been reported that SERVQUAL would be inadequate to be applied to healthcare service systems. As an alternative, SERVPERF has recently been widely used in the evaluation of healthcare service quality. However, there is a lack of studies on how to use the measurements of healthcare service quality systematically to improve service functions and processes. With this issue in mind, we firstly measured the customer-perceived satisfaction on the healthcare service quality from the six dimensions based on SERVPERF. Then we identified the relationships between the subjective measurements and healthcare service processes through brainstorming and expert interview. By using the relationships, we developed a customer journey map in healthcare services that visually describe the interaction between customers and healthcare service systems. The developed customer journey map would help service designers easily identify a healthcare service process that needs to be improved with priority. It is expected that the design improvement process proposed in this study would be a useful method for enhancing the quality of healthcare services.

• Journal of KIISE:Information Networking
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• v.36 no.4
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• pp.286-296
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• 2009

A major challenge in next generation optical Internet (NGOI) networks based on dense-wavelength division multiplexing (DWDM) is the provision of guaranteed quality-of-service (QoS) for a wide variety of multimedia applications. One of the critical issues in NGOI is the routing and wavelength assignment problem that is embossed as very important and plays a key role in improving the global efficiency for capacity utilization. But the previous researches had the delay problem, and the path routed by higher priority nodes may be congested and interfere with potential future multicast session requests. To overcome these problems, in this research we suggest a Priority-based Minimum Interference Path Multicast Routing (PMIPMR) algorithm, a new routing algorithm which finds alternative routes based on node priorities and Virtual Source (VS) nodes that has both splitting and wavelength conversion, and then chooses a path that does not interfere with potential future multicast session requests when congestions occur in the network. The PMIPMR algorithm reduces blocking rate significantly and increases the wavelength utilization by avoiding congestion in future multicast session requests.

• Science of Emotion and Sensibility
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• v.13 no.4
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• pp.753-760
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• 2010

The purpose of this study to prepare for an aging society and older people happy is important to build recreational facilities gwajera recognize and physically old man of leisure facilities as a basis for the destroyers of the current seniors in public institutions that provide recreational facilities for About under utilized factors was investigated. The specific research methods and information, first, at home the most successful public senior leisure facilities as a model for selected Daegu Senior seutawo visit the simple survey and observation through the pros and cons about the elements that organize and KJ Technique and graft technique (Graph Theory) by applying the elements of physical space limitations on the mutual relationship between the priorities and establish guidelines for the priority was extracted. In addition, field-aged feel the satisfaction of their leisure facilities to evaluate the visits to the Busan, Sasang elderly and local leisure facilities for the elderly surveyed had taken Priority Method is based on comparison of results and final was to organize things to improve. Through this study, first, goods and equipment to the leisure space of the elderly efforts to effectively deploy the expertise to deal with and it actually showed that it is also important. Second, using physical devices and programs for the elderly aged recreational facilities are important, but physical and mental characteristics to consider voluntary participation for the type of space could see that it is important.

• Journal of KIISE:Information Networking
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• v.30 no.4
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• pp.461-473
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• 2003

Multimedia applications are much more sensitive to QoS(Quality of Service) than text based ones due to their data continuity. In order to provide a fast moving MH(Mobil Host) using multimedia application with a consistent QoS,an efficient call admission mechanism is in need. This paper proposes the 2SCA(2-Step Call Admission) scheme based on cal admission scheme using pripority to guarantee the consistent QoS for mobile multimedia applications. A calls of MH are classified new calls, hand-off calls, and QoS upgrading calls. The 2SCA is composed of the basic call admission and advanced call admission; the former determines the call admission based on bandwidth available in each cell and the latter determines the call admission by applying DTT(Delay Tolerance Time), PQeueu(Priority Queue), and UpQueue(Upgrade Queue) algorithm according to the type of each call blocked at the basic call admission stage. In order to evaluate the performance of our mechanism, we measure the metrics such as the dropping probability of new calls, dropping probability of hand-off calls, and bandwidth utilization. The result shows that the performance of our mechanism is superior to that of existing mechanisms such as CSP(Complete Sharing Policy), GCP(Guard Channel Policy) and AGCP(Adaptive Guard Channel Policy).

• The Journal of the Korea institute of electronic communication sciences
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• v.13 no.3
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• pp.643-650
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• 2018

This service uses beacon with BLE technology, and USER APP has priority with Anchor IPS which secures location and device. Since then, it has been linked with character beacons that can be used in various places. The character beacon which is recognized as a service is able to confirm the user's location through API key of the LBS CMS server, and receives various contents services of the UESR CMS server. The service network consists of character beacon, Anchor IPS, USER APP, LBS CMS server, and USER CMS server. The purpose of the service is to promote local tourism and local culture to tourists through local unique characters.

• Journal of the Korean Society of Food Culture
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• v.20 no.1
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• pp.21-34
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• 2005

The purpose of the study to examine the requirement of food service statistical account. the questionnaire was composed of two part: the traits of food service statistical accounts by USA and Japan and demographic characteristics. 325 questionnaires were distributed by mail to the member of Korean Food service Management Society and Korea university and college Culinary Management Faculty Association and 92 questionnaires were returned. the data was completed using the SPSS for frequency, mean, t-test, and ANOVA test. As a result of the follows. the 23 traits showed a high priority placed. Seeing the category, Number of customer, unit volume, solid waste, and information technology and application were higher than employee information. Comparing company members to academic members, both of them thought that dimension of unit, sales result, and number of customer. However, company member group indicated that employee information was important.

• 한국정보통신설비학회:학술대회논문집
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• 2007.08a
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• pp.371-375
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• 2007

In this paper, we have implemented the device management system to upgrade T-PAK software in mobile phone. The hybrid scheduling method and selective upgrade method are proposed. Hybrid scheduling method is based on distribution of delivery data in accordance with network traffic load and service priority from device management server to mobile phone. Selective upgrade method manages DSL classified by T-PAK software version to be upgrade using version management established in OMA DM SCOMO. Key mechanism of selective upgrade method is to only deliver DSL to be replaced to the mobile phone. We made an experiment on two methods using MS-700T terminals. The experimental result shows that the proposed method is faster than normal from delivery time standpoint.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2007.06a
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• pp.383-386
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• 2007

Under the circumstance of Ubiquitous Society, service should be provided according to the users' location and environment. When specific service is demanded by user, the technology, which can help to detect whether there are devices performing the requested service in the ubiquitous network, is mandatory. This technology also should guarantee that users have the appropriate service through the most suitable device which is selected by this technology. The priority is an essential factor when multi service are asked by multi users simultaneouslyin the ubiquitous network, The paper focuses on realization of Smart Classroom which provides multi users, such as the professor and the students, with active services based on the Zigbee network and the Mobile platform.

• Korean journal of food and cookery science
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• v.30 no.2
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• pp.228-238
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• 2014

This study identified the importance and performance perceptions of funeral foodservice service quality toward funeral foodservice employees, chief mourners/the bereaved and funeral visitors. Data were collected using self-administered questionnaires from 102 funeral foodservice employees, 71 chief mourners/the bereaved and 293 funeral visitors. According to the result of the survey, 'hygienic food production process' was recognized as the most important attribute while 'neat appearance of food' had the least performance. By comparing the importance of service quality attributes between three subject groups, it can be identified funeral foodservice employees had the highest recognition while funeral visitors had the lowest (p<0.001). Furthermore, funeral foodservice employees had a significantly high performance level compared to chief mourners/the bereaved in all 19 service quality attributes (p<0.001). The IPA result toward funeral foodservice employees indicated the following attributes that required improvements: 'reasonable menu price' and 'kindness of helpers'. Another IPA result from chief mourners/the bereaved recognized 'reasonable menu price' as a service priority. Overall, implications for funeral foodservice managers regarding service quality improvement are discussed.

• Journal of Korean Library and Information Science Society
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• v.6
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• pp.105-140
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• 1979

This study is an attempt to present a model of the effective service area for branch library system planning in Dae Gu city as one of large urban public libraries in Korea. This model is built up through the analysis of the distribution of population and characteristics of community structure, based on the standard for the branch library system of a public library. The results are summarized as follows: 1. Under the circumstances of this country, each radius of the effective service area for branch libraries are as follows; $1{\sim}1.5km$. is adequate for the central library and major branches; 1km. for neighborhood branches; $0.5{\sim}0.8km$. for sub-branches. 2. Population within the radius of the effective service area of a given branch may range from 80,000 to 100,000 for major branches, from 50,000 to 60,000 for neighborhood branches, and from 20,000 to 30,000 for sub-branches. 3. The radius of the outer boundary for the effective service area may be between 4km. and 5km. from the heart of the city, and the inner boundary, 13.km. 4. Areas with the radius between 2km. and 3km. from the heart of the city may be selected as the most effective locations for branch libraries, and between 3km. and 4km. as the next priority. 5. The number of service areas may be 14, that is, 7 major branches(Sinam, Sinchun, Susung, Daemyung, Naedang, Dalsung, Rowon), 2 neighborhood branches (Pyungri, Nambu), and 5 sub-branches(Chimsan, Sangiuk, Bongduk, Hyomok, Dongchon)