• Proceedings of the Korean Society for Quality Management Conference
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• 1998.11a
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• pp.77-91
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• 1998

• The Journal of the Korea Contents Association
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• v.6 no.1
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• pp.102-113
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• 2006

This article presents the results of empirical studies on the Quality of F&B parts in Hotel services. The main aim is to describe and analyze service breakdown from the customer's point of view and thus create a basis for quality management. The aim is also to find out maximizing factors of sales volume with profit in hotel F&B parts based on the serving systems of F&B items, quality control, change and innovation. The results of the study show statistically significant differences between the each F&B parts in term of quality of foods, location of restaurant, service inconvenience condition, variety of menu, teamwork of empolyees, educational programme, hotel internal culture, etc. Marketing and management implications for effective targeting the market segments are discussed.

• Journal of Korea Society of Digital Industry and Information Management
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• v.17 no.4
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• pp.103-108
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• 2021

Knowledge graph is a technology that improves search results by using semantic information based on various resources. Therefore, due to these advantages, the knowledge graph is being defined as one of the core research technologies to provide AI-based services recently. However, in the case of the knowledge graph, since the form of knowledge collected from various service domains is defined as plain text, it is very important to be able to analyze the text and understand its meaning. Recently, various lexical dictionaries have been proposed together with the knowledge graph, but since most lexical dictionaries are defined in a language other than Korean, there is a problem in that the corresponding language dictionary cannot be used when providing a Korean knowledge service. To solve this problem, this paper proposes an ontology based on the parts of speech of Korean. The proposed ontology uses 9 parts of speech in Korean to enable the interpretation of words and their semantic meaning through a semantic connection between word class and word class. We also studied various scenarios to apply the proposed ontology to vehicle services.

• Journal of the Korea Society of Computer and Information
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• v.21 no.10
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• pp.69-76
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• 2016

In this paper, we propose a real-time remote logging model for development of android applications using LBS(Location based Service). The model has two major parts: Mobile Log Management Service and Remote Log Server. Mobile Log Management Service consists of the log collector and the remote log manager. The log collector is an aspect of AOP which can collect logs from the target application without modifications of source codes. The remote log manager has a background service component so that it can receive logs whenever the log collector captures logs from the target application. Remote Log Server communicates with Mobile Log Management Service by socket interface. Therefore, Remote Log Server can show logs in real-time. To validate the efficiency of the proposed model, we show a case study, and compare the model with other models.

• Journal of the Korean Dietetic Association
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• v.7 no.1
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• pp.87-104
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• 2001

This study was conducted as a part of the project developing the standards of national board test for the dietitian's licence. The purpose of this study was to define the job description of dietitians, and to describe the task elements based on the detailed analysis of the dietitians' work. This study team established the research team which was composed of food and nutrition experts, 7 of registered dietitians and 3 of university professors. Draft job description form was made to fully explain the dietitians' task elements, process and sequence by the research team. Final job description form was confirmed after the validity of 576 task elements was reevaluated upon 4 point scale test based on the frequency, importance, and difficulty by 21 field registered dietitian by the study team. It was also confirmed by the university. This form was formated by following DACUM method which analyzed the job description containing duty, task and task elements. It was organized to include every dietitians' work and to describe the every detailed process of work. Duty was defined as the specific and independent work as a dietitian, and was composed of 17 parts, i.e 10 parts in food supply management area and 6 parts in nutritional care service area and self promotion area. Duties were also divided into 99 tasks containing the 576 detailed task elements to describe definite action, steps and decisions. Seventeen parts are following; menu planning, storage and inventory control, food production, meal service, waste management, sanitation, equipment and facility management, human resource management, financial management, nutrition assessment of life cycle, nutritional assessment of several disease, nutritional assessment in specific condition, medical nutrition therapy, nutritional education, public health nutrition and self promotion. If these protocols are properly performed and presented, they can provide the likelihood that dietetics professionals work as a primary contributors in promoting health care and preventing disease nationally.

• Journal of the FoodService Safety
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• v.2 no.1
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• pp.36-43
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• 2021

The development of food poisoning prevention guidelines aims to prevent food poisoning in advance and improve the safety of children's meals through hygiene management of children's feeding facilities, especially infants' facilities. Therefore, the composition of the content should be designed so that it can be fully understood from the point of view of the layperson. In terms of meal service management, various standards must be fully reflected and reviewed to increase utilization in the field. Daycare centers and kindergartens have different administrative agencies, similar application laws and guidelines, but different parts exist and various types of facilities, so management standards are often ambiguous. Therefore, such management requires easy guidance, not special guidance, and it should be universally applicable to any facility. Prior studies have shown that the management of meal facilities is the most efficient, but it is difficult to hire and deploy specialists due to the operation of children's meal facilities, so guidance, facilities managers and workers need to voluntarily practice them. It is time to prepare hygiene guidelines that reflect the characteristics of these children's cafeterias, and it is necessary to prepare and utilize guidance suitable for reality until it is institutionalized for the deployment of manpower exclusively for meals.

• Journal of Distribution Research
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• v.1 no.2
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• pp.141-172
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• 1996

This study is to investigate global logistics strategies of Korean electronics companies. in terms of service parts. According to the survey, Korean electronics companies were pursuing multi-level global logistics network such as global, continental, national, regional and service center echelon for improving the efficiency of service parts global logistics. Especially there was a tendency of developing new continental distribution centers. And the companies were exploiting efficiency through inventory control by multi-level echelon, demand forecasting by the product life cycle and supply and service lead time management. But there were some insufficient factors for the efficiency of global logistics operation at the construction of worldwide real time logistics information system and pursuit of the efficiency on the whole network including subcontractors. For the future competitive advantage of the Korean electronics companies, the following are suggested: 1) the establishment of arranged logistics channel adjusting each company's global strategy, 2) the construction of worldwide real time logistics information system, 3) the reengineering of all logistics procedures such as order processing, shipping, inventory control, etc., 4) the enhancement of the ratio of the supply from the external companies and the internal manufacturing subsidiaries at each continent, 5) and the pursuit of operational internalization of external subcontractors.

• Journal of the Korea Society of Computer and Information
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• v.23 no.5
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• pp.55-63
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• 2018

In this paper, we designed a system that integrate and organize customer management programs and databases, which are performed independently of each other. And we designed the system so that it can be used for future marketing by implementing the system to share and efficiently utilize mutual independent maintenance information. From the CRM perspective, a comprehensive information system ghat manages every information on both new cars and second hand cares grom their purchase, to parts, to insurance, and to scraping needs to be established. The following should be applied in the establishment of the IAMS. Auto makers or auto maintenance services providers exclusive management of information on customers and their car maintenance services is aggravating the customer's inconvenience and complaints. In addition, the service provider has difficulty providing consistent maintenance services because it has little information about previous auto maintenance services the customer received. Besides, the customers who have no information on costs of parts and labor tend to hesitate to trust the costs of maintenance services. This study to provide customers with systematic maintenance service and causing them some inconvenience. Therefore, in order to maintain existing customers, auto maintenance service providers should provide services the customers wanted on the basis of accurate information about them.

• Journal of Korea Society of Digital Industry and Information Management
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• v.16 no.4
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• pp.55-65
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• 2020

As corona began to spread around the world, it had such a big impact on many people's lives that the word "Untact Culture" was born. Among them, non-face-to-face meetings naturally became a daily routine as educational institutions and many domestic and foreign companies used video conferencing service platforms. Among many video conferencing service platforms, Zoom, the company with the largest number of downloads, caused many security issues and caused many concerns about Zoom's security. In this paper, Zoom's security problems and vulnerabilities were classified into five categories, and Zoom's latest update to solve those problems and the 90-day security planning project were compared and analyzed. And the problem was solved and classified as unresolved. Three of the five parts have been resolved but are still described as how they should be resolved and improved in the future for the two remaining parts.

• Management & Information Systems Review
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• v.33 no.1
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• pp.299-312
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• 2014

This study is about the influence of perceived justice with service recovery on customer satisfaction and the customer's behavioral results. Even though prior studies estimated overall customer satisfaction, this study measured customer satisfaction separately in two parts: satisfaction with the service recovery and relationship satisfaction. The results are as follows. Distributive justice and interactional justice have positive effects on satisfaction with service recovery. But distributive justice, procedural justice and interactional justice have positive effects on relationship satisfaction. Satisfaction with the service recovery and relationship satisfaction have a positive effect on customer loyalty.