• Title/Summary/Keyword: Service Participation

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Understanding the Relationships between Product/Service Innovation and Product/Service Processes: The Moderating Role of Customer and Supplier Network (제품/서비스 혁신과 제품/서비스 프로세스간의 관계에 대한 이해: 고객/공급자 네트워크의 조절효과를 중심으로)

  • Jeong, Tae-Seok;Yim, Myung-Seong
    • Journal of Digital Convergence
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    • v.10 no.11
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    • pp.673-680
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    • 2012
  • The purpose of this study is to investigate the moderating role of customer and supplier participation in the relationship between new product/service development processes and product/service innovation. The research result shows that the high customer participation plays the moderating role in the relationship between strategy design and product/service innovation. Thus, if customers give ideas in the strategy design process, the probability of new product/service innovation will be increased. The conclusions and implications are discussed.

The problems and improvement directions of certificate in-service training for "Environment" subjects ("환경"과 부전공 자격연수의 문제점과 개선방향)

  • 김인호;이선경
    • Hwankyungkyoyuk
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    • v.8 no.1
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    • pp.138-150
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    • 1995
  • The quality of environmental education in school depends on the quality of environment teacher, who develops his/her ability through avalible courses such as in-service training and communication et al. This study was performed with the questionnaire to 179 teachers who participated in certificate in-service training for [Environment] subjects on winter of '95 and summer of '96. The questionnaire included 28 items, which could be categorized 5 parts : the environmental consciousness of teachers, their awareness of environmental education in schools, the reason of participation, the limits and requirements of learning field, avalible teaching and learning methods. The improvements and suggestions derived from this study are summarized as follows: First, it is necessary to differentiate in-service training concerning environment, because the motive of teacher's participation is diverse and is not always suitable to the purpose of certificate in-service training for [Environment] subjects. Second, the teaching contents and programs of certificate in-service training for [Environment] subjects have to be various according to the characteristics and major subjects of teachers. Third, it deserves special emphasis that the field trips and survey for the experiential study in field is supplemented in the teaching contents and programs of certificate in-service training for [Environment] subjects. Also, it is necessary to strengthen the environmental ethics and philosophy in the teaching contents and programs.

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Learning Phase and Capacity Building in the Rural Community Development - Focusing on the Independent Rural Community Creation Project - (농촌 지역사회개발의 학습단계와 주민역량강화 -자립형 농촌공동체 만들기 사업을 중심으로-)

  • Kim, Kyung-Hee;Oh, Deamin;Joung, Choungsop
    • Journal of Agricultural Extension & Community Development
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    • v.24 no.1
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    • pp.49-61
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    • 2017
  • The community development program is a project to design to develop rural areas and to enhance the situation of rural community. Participation in community development is the key to promoting efficiency for community development. The purpose of this study was to discuss the result of application of learning phase for capacity building of community development. This study examined cases from rural area, using examples from eight communities that have been able to get people's participation. These examples suggest that the learning phases for rural communities include five important factors: sharing the perception, setting a goal, goal refinement, empowerment, vision setting. After completing the rural community development program, the result of each steps were analyzed. The result of this study contributes to knowledge about phase for capacity building in the community development and suggests ways to increase of effectiveness of rural development program and promote participation based on an understanding of a rural community development context.

Smart Senior Job Search: The Elderly-oriented Services for Job Searching with the Spatial Information (공간정보를 활용한 스마트 고령자일자리 맞춤형 검색서비스)

  • Kim, Miyun;Seo, Dongjo
    • Journal of Korea Multimedia Society
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    • v.19 no.8
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    • pp.1433-1443
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    • 2016
  • In the cases of the major cities, high poverty rate of the elderly, immature pension policies, and insufficient market conditions, policies and services for the employment of the elderly decrease the desire for the job participation. It is time to prevent the problems of the elderly, and induce the reachable seniors to participate in social activities. This research provides the location-based, customized job-search service for the elderly in order to actively support the participation in the economic activities of the elderly. The goal of SSJS(Smart Senior Job Search) is to provide the individual elderly with the customized position. It prints the appropriate positions near user location based on the residential area, job classification, and the physical condition, and provides the mash-up of the selectable job range in the unit distance based on the map. This customized service, which enables the seniors to select the type of the jobs based on their physical, mental and life conditions of the seniors, supports the participation in economic activities of the elderly people, and contribute to the expansion of the social job positions for the elderly and the equalization of the local development.

Effect of Participation in Leisure Activities on the Quality of Life : A Comparative Study Gender and Household Type (노인의 여가활동 참여가 삶의 질에 미치는 영향 : 성별, 가구유형별 집단 비교)

  • Park, Soon-Mi;Mun, Su-Youl
    • The Korean Journal of Health Service Management
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    • v.13 no.4
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    • pp.191-200
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    • 2019
  • Objectives: The purpose of this study is to investigate the effect of participation in leisure activities on the quality of life by comparing gender and household type. Methods: Data were drawn from the 2017 Korean Elderly Survey and the participants were 7,406 people who are 65 years and above. Data analysis was conducted using SPSS (version 18.0) statistical package. Results: The result of this study revealed that participation in leisure activities has a significant effect on the quality of life of In the case of older adults who are men and live with couple, voluntary activities have a significant effect on their quality of life, while for elderly women living alone, arts & cultural activities have a significant effect on their quality of life. Conclusions: Based on these results, we suggested some implications for supporting healthy leisure activities and improving the level of quality of life among aged people.

Improvement Measures for 'Viewer-Participation Program' System of Public Service Broadcasting (공영방송의 '시청자 참여 프로그램' 제도 개선을 위한 연구)

  • Choi, Mideum
    • The Journal of the Convergence on Culture Technology
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    • v.7 no.3
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    • pp.537-543
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    • 2021
  • Under the Chapter 1, Article 3(Protection of Rights and Interests of Viewers) of the Broadcasting Act, the viewers should be able to participate in decision-making with regard to planning, programming, or production of broadcast programs. For this, the public service broadcasting, KBS is operating two kinds of system such as 'viewer-evaluation program' and 'viewer-participation program' that televises the broadcasting programs directly produced by viewers. This study presented several improvement measures by analyzing the contents of viewer-participation programs televised through the of KBS, so KBS could work as an open public platform in which the people could freely express their own thinking, ideology, opinions, and ideas.

The Effect of Human Brand Characteristics of Customer Service Employees on Brand Attitude (서비스 접점직원의 휴먼브랜드적 특성이 브랜드 태도에 미치는 영향)

  • Park, So-Young;Kim, Yong-Ho
    • Management & Information Systems Review
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    • v.36 no.4
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    • pp.187-209
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    • 2017
  • Service industry performance and competitive advantage depend on the attitudes and behavior of customer service employees who produce and deliver services through contact with customers. Most studies on customer service employees so far have concentrated on kindness, attitudes, or benefits. This study focuses on the increasing importance of customer service employees and intends to study them from the viewpoint of human brands that recognize customer service employees as a brand. In addition to the role of the employee at the service contact point, the customer participation behavior affects the interaction process with the customer service employee. Ultimately, customers could no longer be excluded from control to improve service quality. This study based on theory that the human brand characteristics of the customer service employees lead the customer's participation, which has a positive effect on the relationship with the service brand and the service brand attitude surveyed and analyzed customers who use service brand. This study is summarized as follows. First, the relationship between the service brand and the customer is examined. Second, this study also expands prior studies by examining the human brand characteristics of customer service employees and customers' willingness to participate in providing information on the impact of the consumer-brand relationship. The results of the study indicate that among the customer service employees' human brand characteristics reliability, familiarity, and empathy were found to affect the relationship between customers, the service brand, and the attitude toward the service brand the most. This study provides important implications for theoretical and practical strategies by examining the qualities and characteristics of customer service employees, which are the most important agents of marketing.

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Effect of Patient-centered Communication of Doctor on Patient Participation : Focusing on Moderating Effect of Trust (의사의 환자중심 커뮤니케이션이 환자참여에 미치는 영향 : 신뢰의 조절효과를 중심으로)

  • Lee, Jong-Hak;Kim, Chan-Jung
    • The Journal of the Korea Contents Association
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    • v.13 no.3
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    • pp.278-286
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    • 2013
  • The main purpose of this study is to examine the effect of patient-centered communication of doctor(facilitating factor, inhibition factor) on patient participation(behavioral participation, emotional participation, informational participation). Concretely, it is confirmed where there are effects of patient-centered communication of doctor to patient participation and whether there are moderating effects of trust between patient-centered communication of doctor and patient participation. In domestic general hospital, 301 samples were for this analysis collected and tested by factor analysis and moderating regression analysis. As a result of this study is as followings. First, it is confirmed that communication facilitating factor have influences on patient participation positively and communication inhibition factor have no influences on patient participation. Second, there are moderating effects of trust between facilitating factor and emotional participation, between facilitating factor and informational participation. Especially, in higher level group of trust, it is confirmed that facilitating factor more influence on emotional participation and informational participation. On the basis of these study results, I suggested theoretical and practical implication for the patient-centered communication and successful medical service.

Hierarchical Leisure Constraints on Leisure Motivation and Participation among Security Agent

  • Kim, Kyong-Sik;Park, Young-Man
    • International Journal of Contents
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    • v.6 no.2
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    • pp.59-68
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    • 2010
  • This research looks close the effect of security agent's hierarchical leisure constraint on the leisure motivation and participation based on the Jackson's Model of the hierarchical leisure constraints. This research selected 420 people for sampling, designating security agents who work for security companies located in Seoul in 2009 at present as subjects by utilizing purposive sampling method, but the number of sampling used for ultimate analysis is 356. In this research, reliability analysis's and structural equation modeling's Maximum Likelihood method are used to prove the reliability and validity of questionnaire. By using these research method and procedures, the conclusion of this research is as following. First, intra-personal leisure constraint was affected by interpersonal, structural leisure constraint. Second, leisure motivation was affected negatively by leisure constraint. Third, leisure participation was affected positively by leisure motivation. Synthesizing all things referred above, leisure constraint was affected by inter-personal, structural leisure constraint, and in turn, leisure motivation and leisure participation were affected by its effects. It turned out that leisure motivation has a meaningful effect on leisure participation through leisure participation and adjusting process.

A Study of Factors Affecting on Trust and Participation of Group Buying on the Internet (인터넷 공동구매 신뢰와 참여에 영향을 미치는 요인에 관한 연구)

  • 고일상;장정주;이영훈
    • Proceedings of the Korea Society of Information Technology Applications Conference
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    • 2002.11a
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    • pp.125-135
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    • 2002
  • With rapid growth and competition of electronic commerce through internet, various buying types and business models are being appeared In this paper, we studied group buying which is new business model to consumer and factors affecting on trust and participation of group buying. The following are the regression result of this study. First, factors affecting on trust of group buying were different from factors affecting on participation of group buying. Second, perceived reputation factor, familiarity factor and product value factor made a significant effect on participation of group buying. Third customer service factor didn't make a significant effect on both participation and trust of group buying. Fourth, product value factor made a significant effect on both participation and trust of group buying. Fifth trust of group buying made a significant effect on participation of group buying

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