• 제목/요약/키워드: Service Operation

검색결과 3,376건 처리시간 0.033초

외식 프랜차이즈 가맹점의 주 메뉴에 따른 만족도 및 재계약 의도에 관한 연구 (A Study on Satisfaction and Recharter Intention According to the Main Menu of Franchises in the Food Service Industry)

  • 조성호
    • 한국조리학회지
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    • 제13권3호
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    • pp.20-32
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    • 2007
  • This study investigates the satisfaction with the supply-supplying system and the kitchen operation for the main menu in the food service industry, expecially in the franchisor-franchisee relation. In order to accomplish this purpose of the study, it examines the research on the franchise food industry in terms of research methods and surveys experimental research actually. The total 600 copies of survey had been gathered and 278 copies were used to get the purpose of this study. The SPSS 12.0 version was used to analyze the data. The finding suggests that pork is the very essential material of the supply-supplying system on all kitchen operation of cooking quality, management system, physical supplying system, prime cost and the food hygiene. Comparing results of mean statistic, pork shows much higher mean point than that of chicken on the kitchen operation efficiency. Also, the franchisees will give more satisfaction with main menu using pork than the menu using chicken on the recharter intention.

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조직공정성 인지도와 구성원 혁신행동의 관계 및 성별 조절효과 (The relationship between organizational justice and innovative behavior, and the moderating effect of gender)

  • 안관영
    • 대한안전경영과학회지
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    • 제14권2호
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    • pp.229-236
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    • 2012
  • This paper reviewed the relationship between organizational justice and innovative behavior, and the moderating effect of gender. The results of multiple regression analysis, based on the responses from 412 employees in small business, showed that distributive justice, procedural justice and interactional justice have positive relationships with innovative behavior(process innovation, operation innovation, service innovation). In moderating effects, distributive justice more positively related with innovative behavior(process innovation and operation innovation) in male-group than in female-group. But interactional justice more positively related with innovative behavior(operation innovation and service innovation) in female-group than in male-group.

국내 수출기업 해외시장 진출을 위한 공공서비스 수출플랫폼 활성화 방안에 관한 연구 (Study of Export Platform's Activation Plan on Public Services)

  • 배홍균;최영준;강신원
    • 무역상무연구
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    • 제61권
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    • pp.249-272
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    • 2014
  • The purpose of this study is to seek the revitalization plans of export platform for supporting export enterprise of the domestic public services. To activate the export platform, alternatives to two aspects are required as follows. First of all, a governance plan of export platform should be established. At present, an operation entity of export platform, which is still developing stage, is not yet established. In this situation, even though export platform developed, it will faced with inefficient operation. Therefore, an operation entity and appropriate business model are important to the platform activation. second, to activate platform, it is necessary to support export process of life cycle. In particular, the service, which can support the business strategies setting and project implementation stage, is required. In addition, in order to activate the export platform is need to operate with he government's support program.

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공조설비 운전방법 및 시설개선을 통한 에너지절약 효과분석 (An Analysis of the Energy Saving Effect Through the Retrofit and the Optimal Operation for HVAC Systems)

  • 김용기;이태원
    • 설비공학논문집
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    • 제24권4호
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    • pp.343-350
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    • 2012
  • The major goal of building energy management is to minimize the energy consumption while maintaining the comfortable environment condition. Nowadays building energy management to save HVAC energy and so on is the most critical issue for existing building service branch with high efficiency equipments and their optimal operation. The effects on the building energy savings of the building equipment retrofit and the improvement of its operation method, especially in the field of HVAC system, were analyzed in this study for domestic small and/or medium sized buildings. Over 8.8% of energy saving was achieved compared withe total energy consumption in commercial building. These results could be used for reasonable maintenance and efficient management of the various building service equipments and related systems.

한식당 종사자가 인식하는 한식 세계화를 위한 한식당 품질개선 방안 (A Study on Quality Improvement of Korean Restaurants Perceived by Workers for the Globalization of Korean Food)

  • 이나영;이주연;곽동경
    • 한국식품조리과학회지
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    • 제31권1호
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    • pp.72-82
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    • 2015
  • The purpose of this study was to investigate workers' perception on the quality improvement of Korean restaurants for the globalization of Korean food. A total of 342 workers at Korean restaurants in Seoul and Gyeonggi province were surveyed using a self-administrated questionnaire. Excluding responses with significant missing data, 250 responses were used for data analysis. In terms of the improvement of service quality attributes, the 'sanitation management (4.51)' category received the highest score, followed by 'service skill (3.93)', 'menu development (3.90)', 'serving method (3.88)', 'facility and ambiance (3.84)', and 'food taste (3.40)'. There were significant differences of workers' perception on the improvement of service quality which were 'menu development (p<0.01)', 'service skill (p<0.001)', 'facility and ambiance (p<0.001)', and 'sanitation management (p<0.01)' by restaurant operation type, and 'service skill (p<0.001)' and 'facility and ambiance (p<0.001)' by workers' position. The mean score of each service quality category showed that Korean restaurants managed by a franchisor were ranked the highest. In each service quality category, the items which showed the highest scores for the improvement were 'developing the finest cuisine (4.08)', 'providing food seasoning according to customer requests (3.70)', 'proving ladles, tongs, and extra plates which enable customers to take as much food as they want (4.12)', 'staff's ability to explain menu (4.08)', 'using tableware appropriate to each dish (4.03)', 'sanitary management of the provided tableware (dishes, spoons and knives) (4.57)', and 'thorough toilet management (4.57)'. This research suggests that Korean restaurants need to improve service quality to globalize Korean food, and the strategies for service quality management should be developed to be applied to each restaurant operation type.

연구 수명주기 기반 대학도서관 연구지원서비스 모형 개발 연구 (A Study on the Development of the Research Support Service Model of the University Library based on the Research Life Cycle)

  • 오선혜;곽승진
    • 한국문헌정보학회지
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    • 제55권3호
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    • pp.321-342
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    • 2021
  • 본 연구는 변화하는 연구 환경을 대비하고 연구의 전 과정을 체계적으로 지원하기 위해 '연구 수명주기(research lifecycle)'를 기반으로 대학도서관 연구지원서비스 모형을 개발하는 것을 목적으로 한다. 연구목적 달성을 위해 먼저 문헌고찰과 서비스 수요자 대상 설문조사를 통해 연구의 각 단계에서 지원해야 할 연구지원서비스의 요소를 구성하였다. 다음으로 효과적인 서비스 운영을 위해 서비스 제공자를 대상으로 설문조사와 심층면담을 실시하였다. 그 결과 20개 핵심 요소를 포함한 6단계의 50개 요소로 구성된 '연구지원서비스 요소 모형'과 정부 및 유관기관, 대학도서관, 대학 내 기관 간 유기적인 체계로 구성된 '연구지원서비스 운영 체계 모형'을 제안하였다.

신도시 U-City 서비스 표준화 방법론에 관한 연구 (A Study on the Methodology of U-City Services Standardization)

  • 이상훈;양동석
    • 디지털산업정보학회논문지
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    • 제8권4호
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    • pp.53-62
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    • 2012
  • U-City means the high-tech city that applied ubiquitous technology and information communication technology. U-City aims to intensify urban competitiveness and to improve the quality of residents' life through efficient management of the urban. Currently, 77 U-City projects is underway. The each project cost and scale estimate is not clear in the absence of the U-Service Standardization Model. So, many of the project are trouble about making a production the proper number of U-Service or the cost of project. The excessive service construction is reflected on the construction costs, which leads to the rise of sales price and passes onto the executor of a project as a burden of the project costs, and the problem of the delay of the change-over occurs due to supporting the operation costs for the operation of the constructed service and the demand for additional installation of facilities between a local autonomous entity and the executor of a project. In this paper, we suggested the U-Services Construction Standardization Methods and proposed the standardization services guideline of crime prevention services. U-City services in the future are able to maintain the consistency of the system through the utilization of the proposed standard model. As a result, the U-City project's pre-estimated cost and scale can be extracted.

교통정보 안내전화 통합연계시스템 구축에 관한 연구 (A Study of Systematic Implementations for the Integrated ITS call center)

  • 정성학
    • 한국컴퓨터정보학회논문지
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    • 제14권1호
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    • pp.205-216
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    • 2009
  • 본 연구의 목적은 개별 제공하고 있는 안내전화서비스를 대표번호체계로 통합연계운영하고, 도로교통 정보외에 철도, 항공 버스 등의 대체교통수단 정보 및 관련기관과의 유기적 연계를 통한 원스톱(One stop) 서비스를 제공하는 안내전화서비스의 통합연계운영을 서비스를 제시하는데 있다. 이러한 목적을 달성하기 위하여 국내 외 현황을 분석하고, 시범구축, 확대구축, 안정화 및 고급화의 3단계에 따라 운영기술과 통합시스템 기술사양을 검토하였다. 본 연구를 통하여 교통정보 안내전화는 정보취득의 원스톱(One stop) 서비스, 이용 편의성 서비스, 다양한 연계정보제공 서비스, 제공정보의 실시간화 및 효율적인 체계를 구현할 것으로 기대한다.