• Journal of the Korea Institute of Information and Communication Engineering
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• v.14 no.1
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• pp.156-166
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• 2010

Development of IP network technology creates new service which applying to fusion technologies such as IPTV, VoIP, and so on. Especially, Next generation IP is called IPv6 which will solve the lack of IP. IPv6 is very important on IPTV which needs best quality of service about security, QoS, and bandwidth. In this paper, we constructed experimental network, measured PSNR which computes the peak signal-to-reconstructed video measurement in experimental network environment, analyzed PSNR value. And as a result of measurement, we, Propose optimum network environment for IPTV service provider and transition mechanism designer.

• Journal of Internet Computing and Services
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• v.15 no.1
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• pp.135-142
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• 2014

In this paper, we present integrated SNS Gateway as way to reduce mobile SNS traffic. Integrated SNS gateway's role is communication broker that located between mobile clients and SNS server. In Integrated SNS gateway, web service adapter communicates with SNS Server. Experiment was performed in aspects of contents RTT and network traffic. We evaluate and propose performances of integrated SNS gateway using gateway.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2012.10a
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• pp.911-914
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• 2012

For competitiveness of national B2C (Business to Customer) service industry, improvement of process and analysis focused on customer and change of service system are needed. To achieve this goal, accurate feedbacks from customers play an important role; however, there is no quantitative and standard system in Korea. The medical tourism industry is taking center stage as a high value added industry among many other B2C service industries. In this paper, we suggest an evaluation model for customer satisfaction measurement about medical tourism industry and the application system on smartphone for that.

• The Journal of Asian Finance, Economics and Business
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• v.7 no.11
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• pp.843-851
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• 2020

This study focuses on identifying and prioritizing the broader performance measures for the service supply chains by taking the case of Majan Electricity Company, Sohar, in the Sultanate of Oman. For an examination of the uniformity of ultimate objectives and the priorities therein, two strata of respondents with a total of fourteen respondents were approached for their valuable insights. Suitable structured instruments were personally administered to elicit the insightful and worthy responses. The two multi-criteria decision-making techniques, namely, the Fuzzy Analytical Hierarchy Process and the Best-Worst Method were used to reach a meaningful prioritization of the identified and refined broader performance measurement dimensions. The results show that there exists a minor gap between the two respondents' groups in terms of their prioritizations. The major finding points to the difference in terms of the topmost priorities as revealed by the two set of respondents. For one group of respondents, the customer satisfaction matters the most, whereas for the other group, it is the overall profitability that matters the most. This gap against the utopian state assists in concluding that there is a requirement to reorient the employees so as to have a shared and common understanding of the organizational priorities.

• Journal of the Korean Society of Safety
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• v.23 no.5
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• pp.30-34
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• 2008

To evaluate the mechanical properties of in-service materials, tensile properties measurement using small-scaled specimen has been carried out. Tensile testing specimens with various dimensions, including standard and sub-size specimen specified in ASTM and ISO and small-scaled specimen, were prepared. Tensile strain in small-scaled specimen was measured using micro-ESPI system set up in this study. This system was used in the specimen with the parallel length of 2 mm and in subsequently measuring the strain under tensile loading. From each type of tensile specimen, stress-strain curves were determined. The dimension effect of the tensile properties was investigated comparing the tensile results obtained from standard specimens and small-scaled specimens. It was shown that the tensile strength for the small-scaled specimen is lower by 15% than those for the standard specimen.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.28 no.2B
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• pp.144-156
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• 2003

Internet/Intranet has been continuously enhanced by new emerging IP technologies such as differentiate service(DiffServ), IPSec(IP Security) and MPLS(Multi-protocol Label Switching) traffic engineering. According to the increased demands of various real-time multimedia services, ISP(Internet Service Provider) should provide enhanced end-to-end QoS(quality of service) and security features. Therefore, Internet and Intranet need the management functionality of sophisticated traffic engineering functions. In this paper, we design and implement the performance management functionality for the guaranteed end-to-end QoS provisioning on MPLS-based VPLS(Virtual Private LAN Service). We propose VPLS OAM(Operation, Administration and Maintenance) for efficient performance management. We focus on a scheme of QoS management and measurement of QoS parameters(such as delay, jitter, loss, etc.) using VPLS OAM functions. The proposed performance management system also supports performance tuning to enhance the provided QoS by re-adjusting the bandwidth of LSPs for VPLS. We present the experimental results of performance monitoring and analysis using a network simulator.

• Journal of Digital Contents Society
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• v.11 no.2
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• pp.169-175
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• 2010

The important society facility to maintain daily lives and the various activity is the water service. In this paper, we propose a design and implementation method of water count management system for the measurement, distribution and control of water quantity. The proposed system for systematic facility management and effective water service administration is a design methodology for foundation facility of water service to provide good quality water and to prevent a leak of water, estimating the water capacity.

• Journal of Korean Society for Quality Management
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• v.38 no.3
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• pp.378-390
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• 2010

From the perspective of employees working for public service agencies, we analyzed the causal relationship between service quality, relationship quality, design quality, customer satisfaction, and trust in public services. We conduct statistical analyses on the quality attributes we derived from a critical incident technique(CIT) analysis and build a measurement model, which has a second-order hierarchical structure. Survey data was collected from social work, childcare, and healthcare services. Using a structural equation modeling method, we identify a causal model and simultaneously estimate factor loadings and path coefficients. We find that all the quality dimensions are antecedents to satisfaction and then satisfaction precedes trust. The results show that service quality and design quality mediate in parallel the effect of relationship quality on satisfaction and both relationship and design qualities have stronger effects on satisfaction rather than service quality.

• Journal of the Korea Safety Management & Science
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• v.9 no.6
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• pp.105-112
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• 2007

The era of express train in Korea has come since April in 2004. The KTX(Korea Train Express) which has introduced the technology of TGV of France is regraded as good as the ICE of Germany or Shinkansen of Japanese in its hardware aspects. However there are still many things to be improved in its software aspects such as the quality of services, since the new express railway system is in the early beginning stage. To improve the quality of services, we should first measure and analyze the current level of the service quality. Using SERVQUAL model, the service level of KTX is measured and analyzed in this paper. Issues on how to improve the service quality are discussed based on the measurement and analysis.

• Journal of Korea Artificial Intelligence Association
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• v.2 no.1
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• pp.15-24
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• 2024

This study is about the effect of chatbot service quality on customer satisfaction and continuous use intention. Data collection was conducted for 13 days from October 23 to November 5, 2023, and a survey was conducted on customers who have used chatbot services. A total of 572 questionnaires were targeted, of which 545 valid data were used for analysis, excluding those that responded insincerely or did not meet the purpose of the study. The analysis results of this study are as follows: First, chatbot service quality partially had a significant effect on satisfaction. Second, customer satisfaction had a significant effect on continuous use intention. Therefore, in order to have a positive impact on continuous use intention, it is necessary to focus on marketing strategies related to chatbot service quality. Also, research focusing on data analysis and performance evaluation is crucial for enhancing chatbot services, necessitating studies that address real-time changes. Through sophisticated data analysis and variable measurement, chatbot services can be effectively improved, leading to enhanced customer satisfaction.