• Title/Summary/Keyword: Service Levels

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A Study on Service Quality and Customer Satisfaction in Nigerian Healthcare Sector

  • Potluri, Rajasekhara Mouly;Angiating, Gift
    • 산경연구논집
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    • 제9권12호
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    • pp.7-14
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    • 2018
  • Purpose - The core objective of the research is to explore the quality of services provided by the Nigerian health care sector that lead to know the satisfaction levels of the consumers. Research design, data, and methodology - After a meticulous literature review, the researchers administered a two part questionnaire to know the service gaps and satisfaction levels of the customers. The research carried out with a sample of 400 respondents but received only 150 responses from the residents around Adamawa state. The collected data was edited, coded, and analyzed with the SPSS latest version with the descriptive and inferential statistical tools. Results - Majority of the respondents expressed their discontentment over the responsiveness of the service providers when compared to tangibility and reliability quality variables. There is no relationship between the quality variable tangibility and overall satisfaction. Related to the overall satisfaction, 42 percent of respondents have neutral perspective indicated that they are either satisfied or dissatisfied as against the 43.3 percent of dissatisfied customers. Conclusions - This research proffers invaluable information to the entire Nigerian health-care sector to review their existing delivery of services to improve patient satisfaction. This research is first of its kind concentrated to know the quality of health-care services and customers overall satisfaction in Nigeria.

가정간호 환자의 가족기능도와 만족도 조사 (A Study of Family Functioning Level and Satisfaction Level of Home Health Care Patient)

  • 서향숙
    • 가정∙방문간호학회지
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    • 제3권
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    • pp.67-74
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    • 1996
  • The purpose of this study was to determine the level of family functioning and the degree of patient satisfaction for 102 patients who received home health care nursing service. The results are as follows ; 1. The score assessed for the family functioning was averaged at the score of $4.95{\pm}3.11$ (10 perfect score) and this was regarded as low, especially for the patients with chronic illness, and the reason was assumed due to poor psychological support from the family members and high expectations from the patients. 2. Patient satisfaction levels were toward the received services were high, according to the 13 items which consited of 3 point scales, with average score of $1.27{\pm}0.53$. Based on the above study results, the author suggests the followings : 1. A new nursing service program and model devolopment should be established and utilized because of low family functioning levels of those who receive family nursing service. 2. More standardized tool explorations for the study of family nursing service and patient satisfaction are required.

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Agro-Healing Service Quality Analysis Using IPA Analysis for Business Owners

  • Kim, Yun-Jin;Kim, Seon-Ok;Park, Sin-Ae
    • 인간식물환경학회지
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    • 제24권6호
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    • pp.673-684
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    • 2021
  • Background and objective: This study seeks to investigate domestic agro-healing farm resources so that preliminary data can be obtained on the systematic provisions for agro-healing programs in order to improve service quality and to identify the quality of agro-healing policy services. Methods: For this study, owners of agro-healing facilities were asked 24 questions via an online survey. An importance-performance analysis (IPA) was conducted to identify service quality for each policy sector. Results: Respondents' satisfaction levels were low when compared to agro-healing farm owners' perceptions of the above-average importance of each sector. The results from the resource analysis of domestic agro-healing farms indicated that the main operational purposes of farms were, in descending order, experience (90.0%), healing (86.7%), and education (84.0%). With respect to the type of program that was operated, cultivating crops (horticultural therapy) was identified most frequently at 83.3%. Conclusion: As a result of this study, the resources possessed by agro-healing farms were identified. In addition, the results of the IPA analysis in terms of service quality are not as good as expected, and performance levels should be increased to improve this. The results of this study are expected to provide useful information not only to improve the quality of agro-healing services, but also to revitalize the agro-healing industry while developing a systematic agro-healing program.

군안전사고 예방을 위한 군복무적응도 검사와 생체인식지표의 상관관계 연구 (A Study the Correlation between Military Service Adaptation Test and Biometric Index to prevent Military Safety Accidents)

  • 최한선;윤종용;최종근
    • 한국안전학회지
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    • 제37권1호
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    • pp.55-63
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    • 2022
  • The correlation between the Military Service Adaptation Test and the Biometric Index is studied herein with the aim of preventing military safety accidents. The subjects were 36 soldiers under the age of 25 years. Based on the results of the service adaptation test, the soldiers who did not adapt to the service were distinguished. First, there was a significant difference in brain stress among the brain wave indicators of the general group and the group of interest. Second, the higher the left and right brain imbalance index among the brain wave indicators, the higher was the level of empathy shown by the subjects. Third, among the pulse indicators, the subjects with high cumulative fatigue levels were found to have high levels of emotion (anxiety, depression, physicalization) and relationship isolation (indifference, sensitivity). Based on these results, the implications of this study and suggestions for future research are discussed.

Preliminary study for aging of latent fingerprints on nonporous substrate

  • Nam Yee Kim;Woo-Yong ParK;Jong Shin Park;Yuna Kim;Hee Sook Kim
    • 분석과학
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    • 제36권2호
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    • pp.80-88
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    • 2023
  • Fingerprints play a crucial role in the identification of potential suspects in criminal cases. However, determining the actual time, i.e., the time at which the fingermark was deposited, is challenging. Herein, we investigated the persistence and aging of fingerprints over time by observing the time evolution of latent fingerprints on a polystyrene box stored in a dark room. Fingerprint samples that were stored for up to two years could be detected with maximum accuracy using a black iron-oxide-based emulsion (black emulsion). To estimate the time of fingerprint deposition, fingerprint aging was studied by analyzing the lipid components of the fingerprints after their development. Cholesterol and squalene were selected as indicators of fingerprint aging, and their ratio was estimated to assess aging. In the case of fingerprint samples stored in a dark room for up to one month after deposition, the cholesterol/squalene ratio was approximately 0.01; it increased gradually to ≥ 0.1 over six months. A substantial reduction in the levels of cholesterol and squalene from the initial levels was also noted. Cholesterol and squalene were not detected after one year of storage. Thus, the extent of aging could be determined by analyzing the aging indicators for up to six months. Two cases that could cause error in the estimation of the fingerprint deposition time, namely, heating of the fingerprint sample before development and storage of the developed fingerprints in a dark room, were also investigated.

5G 교육 서비스의 채택과 선호에 관한 연구: 대학생을 중심으로 (Research on Adoption and Preference of 5G using Learning Service)

  • 이정환;김성범
    • 한국콘텐츠학회논문지
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    • 제20권1호
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    • pp.192-201
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    • 2020
  • 5G 상용화가 교육분야의 변화에도 영향을 줄 것으로 전망된다. 본 연구는 5G로 인한 미래 대학교육 시나리오를 단말유형, 학습분야, 학습콘텐츠, 학습장소, 이용요금지불 등 5가지 속성(attributes)과 세부 수준(levels) 별로 구체화하였다. 그리고 이들 특성을 반영한 5G 기반 대학교육 혁신 서비스 이용의향과 선호도를 대학생 102명 대상으로 컨조인트 방법을 통해 분석하였다. 분석결과 5G 교육서비스에 대한 대학생의 이용의향은 86%로 높게 나타났으며, 이용요금형태(37%), 학습분야(26%), 학습콘텐츠(24%), 단말유형(8%), 학습장소(5%) 순으로 중요하게 고려하였다. 특히 속성별 각 수준에서 스마트 기기, 체험형 학습콘텐츠(Practice and experienceable), 언제 어디서나 활용할 수 있는 학습, 실습중심 과목(Practice-oriented subject), 무료이용(Cost free)에 대한 선호가 상대적으로 높은 것으로 나타났다. 본 연구는 4차 산업혁명 시대 대학교육 혁신 방안으로 5G 확산과 활용 전략을 마련하는데 기초자료와 전략적 시사점을 제공해 준다.

응급구조학 전공학생의 공감능력, 자기조절능력이 임상실습스트레스에 미치는 영향 (Effects of empathy and self-regulation capacities of paramedic students on clinical practice stress)

  • 김민채;박정희;최효원;김진영
    • 한국응급구조학회지
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    • 제26권3호
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    • pp.149-159
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    • 2022
  • Purpose: This study aimed to determine a method to reduce stress in clinical practice by identifying how the empathy and self-regulation capacities of paramedic students influence their stress levels. Methods: Selected articles were statistically analyzed using SPSS 21.0. Data on 172 3rd-year and 4th-year paramedic students in Daejeon were used. The subject's general characteristics (sex, university education, the number of the medical training center, work type, satisfaction with college life, and satisfaction with their major) were analyzed according to empathy and self-regulation ability by t-test and ANOVA. Pearson's correlation coefficient was used for the correlation of empathy, self-regulation ability, and clinical practice stress. Hierarchical regression was used for factors influencing clinical practice. Results: Clinical practice stress levels were significantly different between general characteristics of sex (t=3.002, p=0.003), university education (t=2.815, p=0.006), the number of the medical training center (t=-2.998, p=0.003), work type (t=-2.998, p=0.003), satisfaction with college life (t=5.280, p=0.000), and satisfaction with major (t=5.132, p=0.000). Empathy (r=-.520, p<.001) and self-regulation ability (r=-.330, p<.001) significantly negatively correlated with major variables, and the major factor influencing clinical practice stress levels was empathy. Conclusion: Extension of education and various experiences for improving empathy and developing management programs should be performed to decrease clinical practice stress on paramedic students.

Comparison of Health Status and Life Satisfaction According to Food Security in Single-Person Households of Elderly Population

  • Dong Hoon Jung;Jae Won Han;Wonha Kim;Hee-Sook Lim
    • Clinical Nutrition Research
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    • 제13권1호
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    • pp.42-50
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    • 2024
  • This study analyzed the 2019 Community Health Survey data to compare and analyze the health levels and life satisfaction of single-person elderly households based on food security. The final study subjects were 15,606 single-person elderly individuals aged 65 and above. These subjects were classified based on their response to food security into three groups: food sufficient-diverse, food sufficient-not diverse, and food insufficient. The study results showed that the proportion of the food insufficient group among single-person elderly households was 7.4% for men and 10.6% for women, with a slightly higher rate for female elderly. Both male and female elderly over 80 years of age, with low education levels, and basic living support recipients showed significantly higher proportions in the sufficient-not diverse and food insufficient groups. For male elderly, significant differences were observed in subjective health status and oral health level in the food insufficient group, and for female elderly, stress levels also showed significant differences. Life satisfaction scores were generally lower for female elderly compared to male, and significant differences were found in both male and female elderly based on food security. Common factors that significantly influence life satisfaction among single-person elderly households, both male and female, include food security, subjective health status, and living environment satisfaction, with food security being the most impactful factor. The study suggests that it is necessary to include these significant factors in the development of various social activity programs, such as dietary programs, to enhance life satisfaction and food security of single-person elderly households.

항공사 종사자의 감정노동이 직무스트레스와 서비스 제공수준, 고객 지향적 행동에 미치는 영향 (The Effects of Symptoms from Emotional Airline Labors on Their Job-related Stress, Service Delivery Level and Customer-Oriented Work Activities)

  • 김광일;이수미
    • 한국항공운항학회지
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    • 제25권4호
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    • pp.76-82
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    • 2017
  • I studied existing research and thesis which are relating emotional labor, job-related stress, and service level to set up the structural model and potential factors that form this structural model. The result showed that emotional labor is affecting job-related stress, service delivery level and customer-oriented activities. And service delivery level is affecting customer-oriented activities under 95% confidence levels. Also from the analysis of group survey by working group, check-in agent's emotional labor is affecting on job-related stress, service delivery level and customer-oriented activities. And service level is affecting on customer-oriented activities. By the result of how emotional labor and customer-oriented activities are related, I strongly believe it contributed the study of emotional labor theory.

기혼취업남녀의 직장보육시설에 대한 요구 (Needs for the employer-supported day care service of the married man and women workers)

  • 곽인숙;홍성희
    • 대한가정학회지
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    • 제38권1호
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    • pp.171-183
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    • 2000
  • The purposes of this study were to identify the needs for the employer-supported day care service and to analyze the factors related to the needs for the day care service of the married employees. KLFI(1995)'s National data were used and three Logistic models and one Catmod model were employed to analyse the effects of the independent variables on the needs for the day care service. The results of this study were as follows: First, half of employed workers needed the employer-supported child care service. Second, they preferred the day care center near their residential area than in their work site. Third, according to their age, type of occupation, and their difficulties for the childcare and household work, employed men and women needs on site day care differently. Finally, their needs for the expenditure of duty care service differed by their age, sex, and occupation, and their levels of difficulties for the childcare and household work. These findings suggest that duty care service for the employed man and woman are supported diversely according to their needs and preferences.

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