• Title/Summary/Keyword: Service Level Model

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A Case Study of 'Smart Farm' Model Product Manufacturing and Recognition of Model Manufacturing Lesson Based on IoT(Internet of Things) by Pre-service Technology Teachers (예비기술교사를 대상으로 한 사물인터넷 기반의 모형 제작 수업에 대한 인식 및 '스마트 농장' 제작 사례 분석)

  • Kim, Seong-Il;Choi, Woon-Shik;Kim, Ki-Sun;Hwang, Sun-jong;Ju, Eun-Hee;Kang, Huyn-Jong
    • 대한공업교육학회지
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    • v.43 no.1
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    • pp.158-176
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    • 2018
  • The purpose of this study is to analyze the satisfaction of the manufacturing process and the satisfaction of manufacturing lesson in the lesson of model product manufacturing based on IoT(Internet of Things) for pre-service technology teachers. and we also analyzed 'smart farm' model production manufacturing among various products. The survey questionnaires with 8 questions to investigate satisfaction level of model manufacturing process, difficulties in manufacturing, and the satisfaction level of manufacturing lesson were collected from the 15 pre-service technology teachers and analyzed by using SPSS program. and The results of this study were as follows: First, the lesson satisfaction average level of pre-service technology teachers was high(M=4.22) in model product manufacturing process for the 'smart farm' model making based on the IoT. Second, the average satisfaction level of 'patent search and prior art search report writing education' was as high as 4.07. Therefore, the application of 'prior art search report writing education' showed that it helped to make the product. Third, the best high satisfaction level in the model production manufacturing procedure was 'education of inventive thinking method'(M=4.40). Therefore, the pre-service technology teachers showed that the 'education of inventive thinking methods' was very helpful from the idea design to the optimal selection of idea. The next order of satisfaction level was high(M=4.33) in 'design education and counseling' and 'guidance through selection of professor who guide the production manufacturing in addition to professors who are in charge of lesson'. Because they were helpful in solving the lack of knowledge of pre-service technology teachers. Fourth, satisfaction level with 'the presentation of model making results and exhibitions', 'presentations and participations of external event' was high (M = 4.13). Although the results of interviews with pre-service technology teachers showed that they suffered from lack of knowledge in various technologies, but it was an opportunity to learn things and felt a sense of accomplishment.

Analysis of Customer Arrival Process in an Appointment-Based Service System (예약기반 서비스 시스템에서의 고객 도착 프로세스 분석)

  • Min, Dai-Ki
    • Journal of the Korean Operations Research and Management Science Society
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    • v.37 no.2
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    • pp.31-43
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    • 2012
  • Delivery of a good quality of service in an efficient manner requires matching the supply of capacity with customer demand. Much research has employed queueing models that analyzed the service system on the basis of independent and stationary customer arrivals. However, the appointment system, which is widely used to facilitate customer access to service in many industries including healthcare, has significant influence on the customer arrival process so that the independent and stationary assumption does not hold in an appointment-based service system. In this regard, this paper aims to propose a model for accurate illustration of the appointment-based customer arrival process. The use of the proposed model allows us to evaluate the overall system performance such as mean waiting time and service level under various appointment policies instead of conducting simulation studies.

A Study on Roundabout Modeling and Saturation for Level Of Service (회전교차로 서비스수준 분석을 위한 모형개발 및 포화도 산정 연구)

  • Chang, Hyunho;Yoon, Byoungjo;Lee, Jinsoo
    • KSCE Journal of Civil and Environmental Engineering Research
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    • v.39 no.6
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    • pp.869-875
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    • 2019
  • The service level of the roundabout is estimated through an analytic model using the geometrical characteristics and parameter values obtained from the observations. Although a lot of researches have been conducted on the rotational intersection through an analytical model, the case of variable combinations is enormous, suggesting the range and service level of appropriate traffic volume according to the case study or limited characteristics through simulation. Therefore, in this study, the roundabout analysis model was constructed by using Visual Basic Application to make variable adjustment more easily. The constructed model analyzes traffic conditions according to various situations and analyzes the characteristics of roundabouts. As the result of analysis, the more the ratio of left turn and U-turn, the more the traffic distribution of each approached road was biased to one side, the limit traffic volume of the roundabout decreased and congestion appeared quickly. In particular, the more uneven the distribution of traffic was, the less the Saturation traffic volume was affected by the turnover rate.

Analysis on Farm Consulting Reception With Socio-Economic Characteristics (농가의 컨설팅 수용태도에 따른 특성 분석)

  • Yi, Doo-Hee;Kim, Jai-Hong
    • Korean Journal of Agricultural Science
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    • v.30 no.1
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    • pp.102-113
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    • 2003
  • Various government-based consulting techniques are being adapted to increase competitive power and to achieve management innovation of Korean farms. These business consulting services are offered by free or paid consulting. This study focuses on what socio-economic characteristics are affecting farmers' intension of adapting consulting services, based on 169 surveyed data from Chunchungnam-do. Logit Model is used to identify the relationship between the probability of consulting intent and factors representing farm characteristics. The model was applied on each of free and paid consulting. According to the results, degree of consulting recognition, age, education, raised crop are significant factors affecting farmers' intension of adapting consulting service in the case of free consulting at 10% of significance level. In the case of paid consulting, level of farming, age, income, insufficiency of farming, and education were identified as significant factors. In terms of elasticity of each variable, most variables for free consulting service are inelastic to consulting intent, whereas age, level of farming, and education are elastic for paid consulting service. Overall results implies that more public relations are required to activate free consulting services for the farms with moderate level of farming. In the case of paid consulting, it is effective to adapt consulting services for younger farms with higher level of farming and education.

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A Hybrid Rendering Model to support LOD(Level of Detail) (LOD(Level of Detail)를 지원하는 하이브리드 렌더링 모델)

  • Kim, Hak-Ran;Park, Hwa-Jin
    • Journal of Digital Contents Society
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    • v.9 no.3
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    • pp.509-516
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    • 2008
  • We propose the Hybrid Rendering model to support multi-resolution for computer graphics. LOD method for computer graphics system considering performance of device environment and end-user preference usually adopts mesh resolution, mipmap in texture rendering, or oct-tree data structure in ray tracing. The hybrid rendering model, as a local shading model combining Gouraud shading model and a flat shading model, applies a proper shading method to each of polygons consisting of an object. This method can be an effective alternative to reduce real-time rendering time so that it can be utilized in real time adaptive service of computer graphic contents among various device environments under ubiquitous environments.

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Evaluation of Distress Prediction Model for Food Service Industry in Korea : Using the Logit Analysis (국내 외식기업의 부실예측모형 평가 : 로짓분석을 적용하여)

  • Kim, Si-Joong
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.20 no.11
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    • pp.151-156
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    • 2019
  • This study aims to develop a distress prediction model and to evaluate distress prediction power for the food services industry by using 2017 food service industry financial ratios. Samples were collected from 46 food service industries, and we extracted 14 financial ratios from them. The results show that, first, there are eight ratios (financial ratio, current ratio, operating income to sales, net income to assets, ratio of cash flows, income to stockholders' equity, rate of operating income, and total asset turnover) that can discriminate failures in food service industries and the top-level food service industries. Second, by using these eight financial ratios, the logit function classifies the top-level food service industries, and failures in the food service industry can be estimated by using logit analysis. The verification results as to accuracy in the estimated logit analysis indicate that the model's distress-prediction power is 89.1%.

A Study on the service improvement case of the Public institution by Kano-Servqual Method - Focus on A Digital Public Library - (Kano-Servqual 기법을 통한 공공기관의 서비스 개선 사례 - A 정보 도서관을 중심으로 -)

  • Ree, Sang-Bok;Kim, Myung-Hun
    • Journal of Korean Society for Quality Management
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    • v.36 no.3
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    • pp.55-65
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    • 2008
  • From fast service enlargement of the latest economy and industry, importance of service industry is embossed gradually. Service enterprise is pushing on in service quality elevation for strengthening competitiveness to survive on globalization society as manufacturing industry. Service quality elevation adapts as core competitive strategy in enterprise with business environment as continuous competitive advantage. Because Public organization also is developed in service fast, Public organization is trying to offer various service such as service level of enterprise. Each Public organization are trying to satisfy request of citizens as Customer. In this study, presented Kano-Servqual Method which is mixed by Kano's and Servqual model's advantage, each Method had used much in service quality measurement separately. Kano-Servqual Method is applied to the A information library as a public organization and is proved as practical useful method.

A Dynamic Market Potential Model for Forecasting the Mobile Telecommunication Service Market in Korea (국내 이동전화 서비스 시장 예측을 위한 동적 포화시장모형)

  • Jun, Duk-Bin;Park, Yoon-Seo;Kim, Seon-Kyoung;Park, Myoung-Hwan
    • Journal of Korean Institute of Industrial Engineers
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    • v.27 no.2
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    • pp.176-180
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    • 2001
  • In Korea, the mobile telecommunication service market is expanding rapidly and becoming more competitive. For service providers in such a dynamic environment, it is very important to accurately forecast demand including market potential in order to work out marketing strategies. In this paper, we suggest a general approach to forecast the market potential using a multinomial logit model, which is applied to individual-level market survey data. Then we develop a dynamic market potential model that can adapt to changes in the external environment without requiring further market survey. The proposed model is applied to the mobile telecommunication service market in Korea.

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Service Life Prediction for Building Materials and Components with Stochastic Deterioration (추계적 열화모형에 의한 건설자재의 사용수명 예측)

  • Kwon, Young-Il
    • Journal of Korean Society for Quality Management
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    • v.35 no.4
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    • pp.61-66
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    • 2007
  • The performance of a building material degrades as time goes by and the failure of the material is often defined as the point at which the performance of the material reaches a pre-specified degraded level. Based on a stochastic deterioration model, a performance based service life prediction method for building materials and components is developed. As a stochastic degradation model, a gamma process is considered and lifetime distribution and service life of a material are predicted using the degradation model. A numerical example is provided to illustrate the use of the proposed service life prediction method.

A Study on Education Service Quality's Expected Loss Evaluation Model with Potential Customer Satisfaction Improvement Index (잠재적고객요구개선지수를 이용한 교육서비스품질 기대손실평가 모형에 관한 연구)

  • Chang, Yong-Hyuk;Cho, Yu-Jin;Kang, Kyung-Sik
    • Journal of the Korea Safety Management & Science
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    • v.21 no.2
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    • pp.15-23
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    • 2019
  • Among service industries of knowledge based economic era, the roles of educational service field are becoming more important and standard of educational service makes a direct effect on economic development and social growth. Therefore, accurate measurement of service quality is the most important assignment and the measurement of the service quality remains difficult assignment. So, this researcher classified quality attributes applying weighted value and found potential satisfaction level(PSL) and potential customer demand improvement index(PCDI) for trainees participating in national manpower business so as to suggest measurement of service quality and easiness of use and then, calculated satisfaction position and opportunity cost by quality factor with Taguchi's loss fraction. And, improvable satisfaction level was measured, opportunity cost by degree of customer dissatisfaction was quantitatively measured, and a model that can indicate with economic factors was suggested. In addition, methodology of measuring quality cost that can be reduced by quality improvement and direction of strategic decision-making for deciding items to be improved preferentially were suggested with qualitative index that can indicate the degree of customers' dissatisfaction by loss.