• Title/Summary/Keyword: Service Field

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An Analysis of the Differences of the Self-Service Research Issues and Trends before and after COVID-19 Pandemic: A Bibliometrics Approach by Using Citespace (셀프서비스 연구 이슈와 추세에 대한 코로나-팬데믹 발생 전후 차이 분석: Citespace를 이용한 계량서지학적 접근)

  • Wu, Haoxi;Joon, Koh
    • Journal of Information Technology Services
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    • v.21 no.6
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    • pp.53-72
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    • 2022
  • As a trend of modern service industry, self-service has been widely concerned by all walks of life, but there is a lack of literature on systematic management of the overall research in this field. Recently, people's lifestyle has been forced to change due to the influence of COVID-19, while there have been some changes in the field of self-service research. Based on the Web of Science data source, this study takes the literature of self-service field before and after the outbreak of COVID-19 as the research object, and summarizes the development process, research status and future research trend of self-service field through the Citespace visualization tool. The research shows that firstly, academic circles continue to be enthusiastic about self-service field research, cooperation between countries is becoming more and more diversified. Secondly, the communication between researchers is becoming more and more intensive, and the cooperation between different disciplines gradually becomes the mainstream. Third, related research gradually shifted to the practical application of technology, the research perspective gradually shifted from the initial traditional retail perspective industries such as tourism services. Finally, the role of customer experience and participation behavior in self-service process is gradually emphasized.

Research Ethics in the Aviation Service Industry

  • Soyeon PARK
    • Journal of Research and Publication Ethics
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    • v.5 no.1
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    • pp.7-11
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    • 2024
  • Purpose: This study seeks to discuss research ethics, not only the academic honesty and sincerity that researchers who study aviation services academically should have, but also the direction of the moral aspects that are fundamentally required as researchers. Additionally, this study seeks to examine the realistic problems of research related to the aviation service industry, a field of social science. Lastly, focusing on research ethics in the aviation service field, we will look at the theoretical background and the problems in the actual research field, and draw implications based on this. Research design, data and methodology: This study conducted an exploratory study through a selection process based on research ethics topics and research ethics related to the aviation service industry. Results: Efforts to systematize research ethics in research areas related to the aviation service industry, which is a field of social science, require efforts to expand the scope of systematization of research ethics related to the aviation service industry by referring to systemization efforts in other academic fields. In addition, specific systemization efforts will be needed through cooperation between universities, research institutes, and academic organizations. Also, concrete systematization efforts will be needed through cooperation between universities and academic organizations.

Field Service Engineer Replenishment Policy Assessment Using a Discrete-Event and Agent-Based Simulation Model : A Case Study (Discrete-event와 Agent 기반의 시뮬레이션을 이용한 현장 서비스 요원 보급 정책 평가 사례 연구)

  • Suh, Eun Suk
    • Journal of Korean Institute of Industrial Engineers
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    • v.41 no.6
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    • pp.588-598
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    • 2015
  • In this paper, a simulation model for assessing the impact of alternative field service engineer replenishment policies is introduced. The end-to-end supply chain simulation model is created using a discrete-event and agent-based simulation model, which enables accurate description of key individual entities in the investigated supply chain, such as field service engineers. Once the model is validated with the historical data, it is used to assess the impacts of field service engineer replenishment policies for a major printing equipment manufacturing firm.In the case study, newly proposed replenishment policies for post-sale distribution supply chain are assessed for the level of service improvement to end customers.

Wavelength Division Multiplexing-Passive Optical Network Based FTTH Field Trial Test

  • Kim, Geun-Young;Kim, Jin-Hee
    • Journal of the Optical Society of Korea
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    • v.11 no.3
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    • pp.101-107
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    • 2007
  • In this paper, we have presented the results of Wavelength Division Multiplexing-Passive Optical Network (WDM-PON) based fiber-to-the-home (FTTH) field trial test which was held in the city of Gwangju. We have implemented an injection locked Fabry-Perot Laser Diode (FP-LD) based WDM-PON system and reliably delivered Internet Protocol TV (IP-TV), networked Personal Video Recorder (N-PVR), High-Definition Video on Demand (HD-VoD), Education on Demand (EoD) and Internet service as FTTH service through the system during the field trial test. We have also verified that the WDM-PON system worked well to provide quality of service (QoS) guaranteed 100Mbps bandwidth per subscriber. Furthermore, we have presented network designing issues in Outside Plant (OSP) and Customer Premises Network (CPN) that should be overcome to efficiently deploy FTTH service. Finally, based on the field trial test results, we proposed FTTH service deployment strategies.

Paramedic student's awareness and performance of infection control on clinical field training (응급구조(학)과 학생들의 임상현장실습 시 감염관리에 대한 인지도와 수행도)

  • HuiJeong Kim;YuJin Lee;HyeonJin Choi;Seo Young Yim;Eun-Sook Choi
    • The Korean Journal of Emergency Medical Services
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    • v.28 no.1
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    • pp.47-62
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    • 2024
  • Purpose: This study aimed to provide basic data for infection control education plans based on infection control awareness and performance of paramedic students during clinical field training. Methods: Data were collected from paramedic students with experience in clinical field training. The data collection period was from May 4, 2023, to June 4, 2023, and 132 copies of the collected survey were analyzed using the SPSS27.0 program. Results: Infection control awareness and performance were 4.80±0.24 points and 4.49±0.55 points out of 5, respectively. The infection control awareness of the participants according to clinical field training-related characteristics differed significantly in university education before clinical field training (t=2.100, p=.038). In addition, there were significant differences in performance in the number of clinical field training sessions (F=9.149, p=.000), hospital education before clinical field training (t=5.365, p=.000), and hospital education during clinical field training (t=3.094, p=.002). Conclusion: Before clinical field training, schools should provide infection control education that combines theory and practice suitable for hospital practice so that students can complete the infection control education organized by the hospital. Furthermore, if a university develops infection control in the clinical field training guidelines, it will have a positive impact on students' infection control performance through prior education.

Structural Performance of an Advanced Compsites Bridge Superstructure for Rapid Installation (급속시공용 복합신소재 교량상부구조의 구조 성능)

  • Ji, Hyo-Seon
    • Journal of the Korean Society for Advanced Composite Structures
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    • v.1 no.1
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    • pp.34-45
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    • 2010
  • This paper describes the design, manufacturing process, testing, application, and assessment of capacity-ratings of the first all advanced composites bridge on a public highway system. In order to verify the bridge design prior to the field application, a sub-scale bridge superstructure was built and tested in the laboratory. The field load test results were compared with those of the finite element analysis for the verification of validity. To investigate its in-service performance, field load testing and visual inspections were conducted under an actual service environment. The paper includes the presentation and discussion for advanced composites bridge capacity rating based on the stress modification coefficients obtained from the test results. The test result indicates that the advanced composites bridge has no structural problems and is structurally performing well in-service as expected. Since these composite materials are new to bridge applications, reliable data is not available for their in-service performance. The results may provide a baseline data for future field advanced composites bridge capacity rating assessments and also serve as part of a long-term performance of advanced composites bridge.

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Exploring Changes of Pre-Service Teachers' Knowledge in Early Childhood Education through a Field-Based Math Lesson (유치원 현장과 연계한 유아수학교육 수업을 통한 예비유아교사의 지식 및 인식 변화 탐색)

  • Kim, Jung-Ju;Seo, Hyun-Ah
    • The Korean Journal of Community Living Science
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    • v.22 no.4
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    • pp.519-533
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    • 2011
  • The objective of this study was to follow up changes in knowledge related to the mathematics education field work of preliminary early childhood teachers. The subjects of this research were 28 students who were taking mathematics education courses in early childhood education departments at various universities. This research ran for 15 weeks and was conducted through field work relating to mathematics education. The study collected data from pre-service teachers' knowledge, the diagram of concept, writing journals, interviews, and materials from the internet. Through this procedure, pre-service teachers' knowledge for mathematics education could later be expanded, ordered, and integrated. In addition, pre-service teachers not only understood the importance of contents and levels of lesson plans, but also learned how to utilize educational media to make effective lessons. Furthermore, pre-service teachers realized that the mathematical concepts of students could be expanded depending on the contents and methods of pre-service teachers' lesson plans and students could then apply these concepts into daily situations.

The Effect of Consumer's Participation on Emotional Response, Service Quality Perception and Revisiting Intention in the Beauty Service Field (미용 서비스 현장에서 소비자 참여가 감정적 반응과 서비스 품질 지각 및 재방문 의도에 미치는 영향)

  • Choi, Woo-Lee;Park, Jong-Hee;Hwang, Yeon-Soon
    • Fashion & Textile Research Journal
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    • v.13 no.6
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    • pp.952-958
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    • 2011
  • The primary purposes of this study were to investigate on effect of consumer's participation on their emotional response, service quality perception and revisiting intention in the beauty service field. The data were collected from 385 customers of beauty salons in Busan area, Gimhae area in Kyongnam and Daegu area. It was analyzed by frequency analysis, factor analysis, reliability analysis, and path analysis. The results were as follows: First, consumer was experienced positive emotion toward their participation of service offering course. Second, there were significant influence their participation on their service quality perception. And in the case mediating emotional response, their were more influence. Finally, consumer was perceived positively service quality when they was experienced positively emotion in service field during service offering course. And they had revisiting intention when they was perceived service quality excellently.

Implementation and Field Test for Smart Hybrid Mobile Broadcasting System

  • Song, Yun-Jeong;Kim, Youngsu;Yun, Jeongil;Lim, HyoungSoo
    • IEIE Transactions on Smart Processing and Computing
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    • v.3 no.5
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    • pp.325-330
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    • 2014
  • The era of convergence is being applied to all areas of Information and Communication Technology (ICT). The convergence of broadcasting service and communication service almost occurs on smart devices including smartphone. The smart hybrid Digital Multimedia Broadcasting (DMB) is a typical example of the convergence of broadcasting and wireless communication service. The hybrid mobile broadcasting service can support seamless video, 3D, high quality, and additional data services based on network connection between the broadcasting and wireless network. The gateway and terminal (including apps on the smartphone) take the role of the main components on the hybrid service. This paper presents the service concept, main components structure, the implementation of gateway and terminals, and field test to the urban areas for the mobile hybrid system.

Publication Trends and Future Research Directions of Korean Journal of Health Service Management : A Focus on Hospital Management (보건의료산업학회지의 지난 10년간 게재경향 및 향후 연구방향 : 병원관리분야를 중심으로)

  • Choi, Ryoung;Ahn, Sang-Yoon
    • The Korean Journal of Health Service Management
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    • v.13 no.4
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    • pp.9-17
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    • 2019
  • Objectives: The purpose of this study is to explore the developmental direction of the hospital management field that contributes to the academic and practical development of the health care industry and to establish its identity by using the Korean Journal of Health Service Management. Methods: A total of 156 papers were analyzed from April 2007 to December 2018. Frequency analysis and descriptive statistics were performed using SPSS 25.0. Results: The volume of articles published in the hospital management field was decreasing and the ratio was relatively low due to the nature of the journal. The disposition of the papers in the hospital management field excessively focused on the organizational behavior field, and research in the management field that was difficult to access was decreasing. In addition, about 83% of the participants were drawn from hospitals. Conclusions: It is necessary to present guidelines for publication of theses so that a managerial approach can be made rather than an approach to industrial psychological theory verification.