• 제목/요약/키워드: Service Facility

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The Effects of Education Service Quality on Learning Outcome in the Culinary Education Facility: Application of IPA

  • Lee, Ka-Hi;Lee, Sun-Lyung;Namkung, Young
    • 한국조리학회지
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    • 제20권5호
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    • pp.76-83
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    • 2014
  • This article examines the effects of education service quality of culinary education facility on the learning outcome. For this, items for figuring out the relation between education service quality and the learning outcomes has been deducted through IPA regarding education service quality. Further, the factors of education service, which is for verifying the effects of relevant experiences (culinary certificate) have been examined according to advanced studies. Self administered questionnaires have been prepared by 231 samples in total and the collected data have been analyzed through frequency, factor, reliability and regression analyzing methods by using SPSS 18.0. The results from paired t-test performed on the importance and performance of culinary education service quality indicate that expertise, level of knowledge, education method of instructor and additional convenience facilities (locker and lounge etc) are the most important factors respectively. The results from IPA analysis show that the quadrant 1 includes knowledge level, education method, kindness of instructor. The quadrant 2 contains awareness of instructor while the third one includes culinary facility, tool structure and convenience facility. In addition the quadrant 4 includes hygiene of learning place. According to the results from hypothesis test, education service quality affects learning outcome and the experience (certificate) of learner from culinary education facility results in difference in education service quality and awareness of learning outcome therefore the hypothesis is partially verified.

공공 연구시설 활용 증진의 선행요인에 대한 연구: RFID/USN 종합지원센터의 서비스품질, 이용자만족, 재이용 및 추천의도를 중심으로 (A Study on the Antecedents of Research Facility Public Usage Enhancement: Focusing on Service Quality, User Satisfaction and Reuse/Recommendation Intention in the Case of RFID/USN Support Center)

  • 유석천;정욱;박찬규
    • 한국경영과학회지
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    • 제35권2호
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    • pp.37-51
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    • 2010
  • Understanding the antecedents of high public usage of national R&D facilities is a critical issue for both academics and facility managers. Previous researchrelated to general service management has identified service quality and user satisfaction as important antecedents of reuse and recommendation intention. The current paper reports findings from a survey which looked into the impact of service quality dimensions and user satisfaction on reuse and recommendation intention in the field of R&D facility public usage. Findings indicate that service quality appears to be linked to user satisfaction, and user satisfaction to be linked to reuse and recommendation intention. Findings also indicate that user satisfaction played as a mediator on the relationship between service quality and reuse/recommendation intentions in R&D facility public usage domain.

운송 및 시설관리 서비스 관련 품질시스템 (Related Carriage and Facility Management Service Quality Systems)

  • 최성운
    • 대한안전경영과학회:학술대회논문집
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    • 대한안전경영과학회 2007년도 추계학술대회
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    • pp.475-480
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    • 2007
  • This paper introduces service quality systems such as furniture removal for households, carriage of parcels, commercial motorcycle carriage service, the service for warehousing, car rental services, exhibition service, security service, and, facility management services. These service quality systems include terminology, process, and, infrastructure.

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노인장기요양시설 치과촉탁의제 도입을 위한 제도 개선 방향 (A study on the amendments of long-term care-related legislations for the introduction of part-time facility dentists)

  • 소종섭
    • 대한치과의사협회지
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    • 제53권10호
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    • pp.696-704
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    • 2015
  • The coverage of the National Health Insurance for the elderly is expanding to denture and implants. Although the National Long-Term Care Insurance was just being settled, Oral health service was not provided to the Elderly in Long-Term Care Facilities. The long-term care facilities had part-time facility doctors. However, there is no dentist in the long-term care facility because of lack of long-term care insurance-related legislations. The amendments of long-term care insurance-related legislations for the introduction of part-time facility dentists are needed because the elderly in long-term care facility are vulnerable to oral health. For the substantial management of the National Long-Term Care Insurance, the development of oral health service model for the elderly and education materials for the dental team will be needed. Also, adequate dental service fee of the National longterm care insurance will be needed.

WEB-BASED SERVICE REQUEST & FEEDBCK SYSTEM: THE LIFE CYCLE MANAGEMENT AS CONTINUOUS CUSTOMIZATION OF FACILITY INFORMATION

  • Jinsu Jeong;Kwang Jun Lee;Valerian Miranda
    • 국제학술발표논문집
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    • The 1th International Conference on Construction Engineering and Project Management
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    • pp.836-840
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    • 2005
  • This research investigates the feasibility of Web technology as a means of delivering facility information for better support facility operation and maintenance. Our research proposes a Web-based feedback system as a pragmatic solution to the limitations of current FM (Facility Management) processes. In practice work orders and records are often misplaced resulting in lower efficiency and customer satisfaction. This may be overcome by a system that states information digitally and provides a Web-based interface. The interface could allow customers to report facility problems, trace their work order in progress, view schedules for maintenance and provide feedback for service online. The benefit for a FM department is that it can receive feedback on performance which would improve the quality of service and build a record of practical experiences.

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공동체 문화 활성화를 위한 APT단지 부대복리시설 계획에 관한 연구 (A Study on the Service Facilities Plan for APT Community Culture Activation)

  • 이광영;조진만
    • 한국주거학회논문집
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    • 제19권2호
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    • pp.55-62
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    • 2008
  • This study is researched to provide design guidelines of service facilities and programs that apartment residents want along with the increased quality of life. This study is signifiant because it sought effective methods to activate the com-munity culture through service facilities in apartment complexes and the design standard and planning direction for residents. The study results are as follows. In the result of the correlations analysis and multiple regression analysis for the importancy of service facilities in apartment complexes, the following orders were considered as important factor; man-ager office, open space, resident community facility, elderly people meeting and activity facility, walking paths, resident athletic facility, a children's playground, library, and rest areas in the complex. and result of the correlations analysis and multiple regression analysis is the following: service facilities whole importance (y) = 1.413$+0.262^*{\times}1$ (manager office importance)$+0.271^*{\times}2$ (open space importance) $+0.185^*{\times}3$ (resident community facility importance) $+0.136{\times}4$ (elderly people meeting and activity facility importance)$+0.036^*{\times}5$ (walking paths importance) $+0.031^*{\times}6$ (resident athletic facility importance) + $(-0.042)^*{\times}7$ (a children's playground importance) + $(-0.045)^*{\times}8$ (library importance) + $(-0.0097)^*{\times}9$ (rest areas importance).

사회복지 이용시설의 서비스 질이 시설 재이용에 미치는 영향: 시설 이미지, 이용자 충성도, 시설만족도 병렬 삼중매개 효과분석 (The Effect of Service Quality of Social Welfare Facilities on Facility Reuse: Focusing of Multi-Parallel Triple Mediation Effect of Facility Image, User Loyalty, and Facility Satisfaction)

  • 윤일현
    • 디지털융복합연구
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    • 제19권5호
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    • pp.127-133
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    • 2021
  • 본 연구는 사회복지 이용시설 이용자들을 대상으로 사회복지 서비스 질과 시설 재이용 간 관계에서 시설 이미지, 이용자 충성도, 시설만족도 병렬 삼중매개 효과의 영향을 연구하는 데 목적이 있다. 사회복지시설 이용자 219명을 대상으로 설문 조사를 하여 자료를 수집하였다. 분석을 위해 빈도분석, 상관분석, 신뢰도 분석, 병렬 삼중매개 효과 검증은 Bootstrapping을 적용하였다. SPSS 23.0 for Windows와 Process macro를 이용하였다. 즉, 본 연구는 process macro 프로그램을 사용하였기 때문에 경로 분석을 적용한 분석기법이다. 그 결과 첫째, 변인 간에는 모두 통계적으로 유의한 정적 관계를 형성하고 있었다. 둘째, 시설 이미지, 이용자 충성도, 시설만족도는 병렬 삼중매개 효과가 있었다. 본 연구는 팬데믹 상황에서 사회복지시설 대응방안에 다변량을 활용한 새로운 모델을 제시하였으며, 재난 상황에서 사회복지 이용자 중심의 대응 매뉴얼과 대처전략에 대한 정책적 함의를 제시하였다. 끝으로, 향후 다른 변수들을 확대한 병렬 삼중매개 효과 연구의 필요성과 제언을 하였다.

국립백두대간수목원의 식물자원 및 관리·활용방안 - 수목원 중점조성지역, 문수산, 옥석산을 중심으로 - (A Study on the Management and Use of Plant Resources in Baekdudaegan Arboretum - Focused on Aboretum Core area, Munsu and Okseok Mountain -)

  • 정보광;강신구;배준규;김재현;성정원;김기송;이상용;윤홍균;임진현;이영수;장정원
    • 한국환경복원기술학회지
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    • 제18권6호
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    • pp.111-133
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    • 2015
  • This study was carried out to survey the vascular plants of Baekdudaegan Arboretum area. The results are as follows. The numbers of flora in this study area were summarized as 655 taxa including 95 families, 332 genera, 567 species, 5 subspecies, 72 varieties and 11 formas. The rare plants were 17 taxa including Parasenecio firmus, Rhododendron micranthum, Iris odaesanensis, Lysimachia coreana and so forth. The Korean endemic plants were 16 taxa including Weigela subsessilis, Heloniopsis koreana, Salix koriyanagi, Vicia chosenensis and so forth. Plants Adaptable to Climate Change were Northern plants 18 species, Southern plants 2 species, endemic plants 10 species. The naturalized plants were 44 taxa and ratios of naturalized index and urbanization index were estimated Core area 10.2% and 4.9%, Mt. Munsu 4.9% and 2.3% and Mt. Okseok 5.5% and 2.6%. The floristic regional indicator plants found in this area were 3taxa(2.5%) of grade V, 12taxa(11.0%) of grade IV, 22taxa(20.2%) of grade III, 35taxa(32.1%) of grade II. In life forms, hemicryptophytes were The most dominant. Next was a Therophytes. In addition, 492 taxa were categorized by usage into 8 groups, as follows: Edible 239taxa(36.5%), Fiber 10taxa(1.5%), Industrial 1taxon(0.2%), Miscellaneous 183taxa(27.9%), Ornamental 65taxa(9.9%), Pasturing 259taxa(39.5%), Siscellaneousg 14taxa(2.1%) and Timer 21taxa(3.2%).

국립백두대간수목원 꼬리진달래 자생지 환경특성 및 보전방안 (A Study on the Habitat Environment Survey and Conservation of Rhododendron micranthum in National Baekdudaegan Arboretum)

  • 정보광;강신구;배준규;김재현;이주영;장정원;이상현;이영수;안민우;김기송
    • 한국환경복원기술학회지
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    • 제19권6호
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    • pp.87-100
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    • 2016
  • This research was performed for the purpose of providing useful and base data and preservation strategy of growth characteristics of Rhododendron micranthum. From the result of research, wild growth area of Rhododendron micranthum was discovered near steep forest road on 695~901m in altitude above sea level of Baekdu-daegan National Arboretum. Vegetation colony structure of Site I was resulted in Pinus densiflora(tree stratum M.I.P.=45.3%) is dominants, Betula schmidtii(arborescent M.I.P.=9.8%) is second dominant, and Site III resulted in Pinus densiflora(tree stratum M.I.P.=30.5%) is dominants, Betula schmidtii(arborescent M.I.P.=10.3%) is second dominant. Site II resulted in Betula schmidtii(arborescent M.I.P.=30.4%) is dominants and Pinus densiflora tree(tree stratum M.I.P.=8.3%) is second dominants. For herbs, it was researched that the rate of one year herb of chrysanthemum family(10), rice family(3), sedge(2) was higher than near forest area. Among Species diversity index, that of Shannon was in range of 0.7348~1.1090. After comparing this with similar area, this value was relatively low. Dominance analysis result was analyzed that various groups are evenly distributed. Monthly highest average temperature is $23.9^{\circ}$ in Site A and Site B, and monthly lowest average temperature is $-4.5^{\circ}C$ in Site I and $-4.7^{\circ}C$ in Site II. Monthly maximum average humidity is 85.6% in Site I and 83.2% in Site II. Monthly minimum average humidity is 60.9% in Site I and 60.8% in Site II and it showed that these 2 area are located far away but have similar temperature and humidity characteristic and climate environment is similar. It was analyzed that humidity is high with the result of annual average humidity is over 60%. In growth characteristic, it showed that doubt damage of Stephanitis pyrioides, exposure of roots, peeled bark was discovered and supplement on this is urgent.

사회복지시설의 유형에 따른 안전관리의 차이에 관한 연구 (A Study on the Safety Management Differences According to Social Welfare Facility Type)

  • 신효진;공하성
    • 한국화재소방학회논문지
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    • 제28권5호
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    • pp.89-97
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    • 2014
  • 이 연구는 사회복지시설의 증가로 인하여 사회복지시설의 안전관리의 중요성이 대두되고 있는 현시점에서 사회복지시설의 안전관리인식, 안전관리실태, 시설구조 및 설비인식에 대한 분석을 하였다. 총 12개 사회복지시설에 소속된 204명의 시설이용자와 시설관리운영자를 대상으로 설문조사를 실시하였으며, 사회복지시설의 유형에 따른 의미 있는 차이를 알아보기 위해 평균차이검증(t-test)과 일원분산분석(ANOVA)을 실시하였다. 분석결과는 다음과 같다. 첫째 안전관리인식, 안전관리실태, 그리고 시설구조 및 설비인식에 있어서 시설관리운영직원의 인식수준이 시설이용자보다 통계적으로 유의하게 높은 것으로 나타났다. 둘째, 시설유형에 따른 안전관리분석 결과는 건강가정지원센터 관리자 및 사용자의 안전 인식수준이 안전관리인식, 안전관리실태, 시설구조 및 설비인식의 모든 분야에 있어서 다른 사회복지시설의 응답자보다 유의하게 낮게 나타났다. 셋째, 6~10년 미만 시설의 응답자 보다 10년 이상 된 시설 응답자의 안전관리인식과 시설구조 및 설비에 대한 인식이 높게 나타났다. 넷째, 건물높이에 따른 안전인식에 있어서는 3층과 4층이 1층보다 유의하게 높게 나타났다. 마지막으로 바닥면적과 안전인식과의 관계를 살펴보면, $400m^2$ 미만 또는 $600m^2$ 이상의 바닥면적을 가진 응답자들의 안전인식이 400 이상${\sim}600m^2$ 미만 응답자들보다 유의하게 높게 나타났다.