• Title/Summary/Keyword: Service Facility

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The Effects of Education Service Quality on Learning Outcome in the Culinary Education Facility: Application of IPA

  • Lee, Ka-Hi;Lee, Sun-Lyung;Namkung, Young
    • Culinary science and hospitality research
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    • v.20 no.5
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    • pp.76-83
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    • 2014
  • This article examines the effects of education service quality of culinary education facility on the learning outcome. For this, items for figuring out the relation between education service quality and the learning outcomes has been deducted through IPA regarding education service quality. Further, the factors of education service, which is for verifying the effects of relevant experiences (culinary certificate) have been examined according to advanced studies. Self administered questionnaires have been prepared by 231 samples in total and the collected data have been analyzed through frequency, factor, reliability and regression analyzing methods by using SPSS 18.0. The results from paired t-test performed on the importance and performance of culinary education service quality indicate that expertise, level of knowledge, education method of instructor and additional convenience facilities (locker and lounge etc) are the most important factors respectively. The results from IPA analysis show that the quadrant 1 includes knowledge level, education method, kindness of instructor. The quadrant 2 contains awareness of instructor while the third one includes culinary facility, tool structure and convenience facility. In addition the quadrant 4 includes hygiene of learning place. According to the results from hypothesis test, education service quality affects learning outcome and the experience (certificate) of learner from culinary education facility results in difference in education service quality and awareness of learning outcome therefore the hypothesis is partially verified.

A Study on the Antecedents of Research Facility Public Usage Enhancement: Focusing on Service Quality, User Satisfaction and Reuse/Recommendation Intention in the Case of RFID/USN Support Center (공공 연구시설 활용 증진의 선행요인에 대한 연구: RFID/USN 종합지원센터의 서비스품질, 이용자만족, 재이용 및 추천의도를 중심으로)

  • Yoo, Seuck-Cheun;Jung, Uk;Park, Chan-Kyoo
    • Journal of the Korean Operations Research and Management Science Society
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    • v.35 no.2
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    • pp.37-51
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    • 2010
  • Understanding the antecedents of high public usage of national R&D facilities is a critical issue for both academics and facility managers. Previous researchrelated to general service management has identified service quality and user satisfaction as important antecedents of reuse and recommendation intention. The current paper reports findings from a survey which looked into the impact of service quality dimensions and user satisfaction on reuse and recommendation intention in the field of R&D facility public usage. Findings indicate that service quality appears to be linked to user satisfaction, and user satisfaction to be linked to reuse and recommendation intention. Findings also indicate that user satisfaction played as a mediator on the relationship between service quality and reuse/recommendation intentions in R&D facility public usage domain.

Related Carriage and Facility Management Service Quality Systems (운송 및 시설관리 서비스 관련 품질시스템)

  • Choi, Sung-Woon
    • Proceedings of the Safety Management and Science Conference
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    • 2007.11a
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    • pp.475-480
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    • 2007
  • This paper introduces service quality systems such as furniture removal for households, carriage of parcels, commercial motorcycle carriage service, the service for warehousing, car rental services, exhibition service, security service, and, facility management services. These service quality systems include terminology, process, and, infrastructure.

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A study on the amendments of long-term care-related legislations for the introduction of part-time facility dentists (노인장기요양시설 치과촉탁의제 도입을 위한 제도 개선 방향)

  • So, Jong-Seob
    • The Journal of the Korean dental association
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    • v.53 no.10
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    • pp.696-704
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    • 2015
  • The coverage of the National Health Insurance for the elderly is expanding to denture and implants. Although the National Long-Term Care Insurance was just being settled, Oral health service was not provided to the Elderly in Long-Term Care Facilities. The long-term care facilities had part-time facility doctors. However, there is no dentist in the long-term care facility because of lack of long-term care insurance-related legislations. The amendments of long-term care insurance-related legislations for the introduction of part-time facility dentists are needed because the elderly in long-term care facility are vulnerable to oral health. For the substantial management of the National Long-Term Care Insurance, the development of oral health service model for the elderly and education materials for the dental team will be needed. Also, adequate dental service fee of the National longterm care insurance will be needed.

WEB-BASED SERVICE REQUEST & FEEDBCK SYSTEM: THE LIFE CYCLE MANAGEMENT AS CONTINUOUS CUSTOMIZATION OF FACILITY INFORMATION

  • Jinsu Jeong;Kwang Jun Lee;Valerian Miranda
    • International conference on construction engineering and project management
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    • 2005.10a
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    • pp.836-840
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    • 2005
  • This research investigates the feasibility of Web technology as a means of delivering facility information for better support facility operation and maintenance. Our research proposes a Web-based feedback system as a pragmatic solution to the limitations of current FM (Facility Management) processes. In practice work orders and records are often misplaced resulting in lower efficiency and customer satisfaction. This may be overcome by a system that states information digitally and provides a Web-based interface. The interface could allow customers to report facility problems, trace their work order in progress, view schedules for maintenance and provide feedback for service online. The benefit for a FM department is that it can receive feedback on performance which would improve the quality of service and build a record of practical experiences.

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A Study on the Service Facilities Plan for APT Community Culture Activation (공동체 문화 활성화를 위한 APT단지 부대복리시설 계획에 관한 연구)

  • Lee, Gwang-Young;Cho, Jin-Man
    • Journal of the Korean housing association
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    • v.19 no.2
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    • pp.55-62
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    • 2008
  • This study is researched to provide design guidelines of service facilities and programs that apartment residents want along with the increased quality of life. This study is signifiant because it sought effective methods to activate the com-munity culture through service facilities in apartment complexes and the design standard and planning direction for residents. The study results are as follows. In the result of the correlations analysis and multiple regression analysis for the importancy of service facilities in apartment complexes, the following orders were considered as important factor; man-ager office, open space, resident community facility, elderly people meeting and activity facility, walking paths, resident athletic facility, a children's playground, library, and rest areas in the complex. and result of the correlations analysis and multiple regression analysis is the following: service facilities whole importance (y) = 1.413$+0.262^*{\times}1$ (manager office importance)$+0.271^*{\times}2$ (open space importance) $+0.185^*{\times}3$ (resident community facility importance) $+0.136{\times}4$ (elderly people meeting and activity facility importance)$+0.036^*{\times}5$ (walking paths importance) $+0.031^*{\times}6$ (resident athletic facility importance) + $(-0.042)^*{\times}7$ (a children's playground importance) + $(-0.045)^*{\times}8$ (library importance) + $(-0.0097)^*{\times}9$ (rest areas importance).

The Effect of Service Quality of Social Welfare Facilities on Facility Reuse: Focusing of Multi-Parallel Triple Mediation Effect of Facility Image, User Loyalty, and Facility Satisfaction (사회복지 이용시설의 서비스 질이 시설 재이용에 미치는 영향: 시설 이미지, 이용자 충성도, 시설만족도 병렬 삼중매개 효과분석)

  • Yun, Il-Hyun
    • Journal of Digital Convergence
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    • v.19 no.5
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    • pp.127-133
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    • 2021
  • This study studies the effect of social welfare service quality on facility reuse for users of social welfare facilities. The purpose of this study is to study the effect of the parallel triple mediation effect of facility image user loyalty and facility satisfaction. To this end 219 users of social welfare facilities were analyzed using SPSS 23.0 for Windows and Process macro. As a result, first the variables of service quality facility image user loyalty facility satisfaction and facility reuse all formed significant positive relationships. Second facility image user loyalty and facility satisfaction had multiple mediating effects. This study presented a new model using multivariate in response to social welfare facilities in pandemic situations.

A Study on the Management and Use of Plant Resources in Baekdudaegan Arboretum - Focused on Aboretum Core area, Munsu and Okseok Mountain - (국립백두대간수목원의 식물자원 및 관리·활용방안 - 수목원 중점조성지역, 문수산, 옥석산을 중심으로 -)

  • Chung, Bo-Kwang;Gang, Sin-Gu;Bae, Jun-Gyu;Kim, Jae-Hyeon;Sung, Jeong-Won;Kim, Gi-Song;Lee, Sang-Yong;Youn, Hong-Gyun;Im, Jin-Hyeon;Lee, Yeong-Su;Jang, Jeong-Won
    • Journal of the Korean Society of Environmental Restoration Technology
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    • v.18 no.6
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    • pp.111-133
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    • 2015
  • This study was carried out to survey the vascular plants of Baekdudaegan Arboretum area. The results are as follows. The numbers of flora in this study area were summarized as 655 taxa including 95 families, 332 genera, 567 species, 5 subspecies, 72 varieties and 11 formas. The rare plants were 17 taxa including Parasenecio firmus, Rhododendron micranthum, Iris odaesanensis, Lysimachia coreana and so forth. The Korean endemic plants were 16 taxa including Weigela subsessilis, Heloniopsis koreana, Salix koriyanagi, Vicia chosenensis and so forth. Plants Adaptable to Climate Change were Northern plants 18 species, Southern plants 2 species, endemic plants 10 species. The naturalized plants were 44 taxa and ratios of naturalized index and urbanization index were estimated Core area 10.2% and 4.9%, Mt. Munsu 4.9% and 2.3% and Mt. Okseok 5.5% and 2.6%. The floristic regional indicator plants found in this area were 3taxa(2.5%) of grade V, 12taxa(11.0%) of grade IV, 22taxa(20.2%) of grade III, 35taxa(32.1%) of grade II. In life forms, hemicryptophytes were The most dominant. Next was a Therophytes. In addition, 492 taxa were categorized by usage into 8 groups, as follows: Edible 239taxa(36.5%), Fiber 10taxa(1.5%), Industrial 1taxon(0.2%), Miscellaneous 183taxa(27.9%), Ornamental 65taxa(9.9%), Pasturing 259taxa(39.5%), Siscellaneousg 14taxa(2.1%) and Timer 21taxa(3.2%).

A Study on the Habitat Environment Survey and Conservation of Rhododendron micranthum in National Baekdudaegan Arboretum (국립백두대간수목원 꼬리진달래 자생지 환경특성 및 보전방안)

  • Chung, Bo-Kwang;Gang, Sin-Gu;Bae, Jun-Gyu;Kim, Jae-Hyeon;Lee, Juyoung;Chang, Jeong-Won;Lee, Sang-Hyun;Lee, Yeong-Su;An, Min-Woo;Kim, Gi-Song
    • Journal of the Korean Society of Environmental Restoration Technology
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    • v.19 no.6
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    • pp.87-100
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    • 2016
  • This research was performed for the purpose of providing useful and base data and preservation strategy of growth characteristics of Rhododendron micranthum. From the result of research, wild growth area of Rhododendron micranthum was discovered near steep forest road on 695~901m in altitude above sea level of Baekdu-daegan National Arboretum. Vegetation colony structure of Site I was resulted in Pinus densiflora(tree stratum M.I.P.=45.3%) is dominants, Betula schmidtii(arborescent M.I.P.=9.8%) is second dominant, and Site III resulted in Pinus densiflora(tree stratum M.I.P.=30.5%) is dominants, Betula schmidtii(arborescent M.I.P.=10.3%) is second dominant. Site II resulted in Betula schmidtii(arborescent M.I.P.=30.4%) is dominants and Pinus densiflora tree(tree stratum M.I.P.=8.3%) is second dominants. For herbs, it was researched that the rate of one year herb of chrysanthemum family(10), rice family(3), sedge(2) was higher than near forest area. Among Species diversity index, that of Shannon was in range of 0.7348~1.1090. After comparing this with similar area, this value was relatively low. Dominance analysis result was analyzed that various groups are evenly distributed. Monthly highest average temperature is $23.9^{\circ}$ in Site A and Site B, and monthly lowest average temperature is $-4.5^{\circ}C$ in Site I and $-4.7^{\circ}C$ in Site II. Monthly maximum average humidity is 85.6% in Site I and 83.2% in Site II. Monthly minimum average humidity is 60.9% in Site I and 60.8% in Site II and it showed that these 2 area are located far away but have similar temperature and humidity characteristic and climate environment is similar. It was analyzed that humidity is high with the result of annual average humidity is over 60%. In growth characteristic, it showed that doubt damage of Stephanitis pyrioides, exposure of roots, peeled bark was discovered and supplement on this is urgent.

A Study on the Safety Management Differences According to Social Welfare Facility Type (사회복지시설의 유형에 따른 안전관리의 차이에 관한 연구)

  • Shin, Hyo-Jin;Kong, Ha-Sung
    • Fire Science and Engineering
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    • v.28 no.5
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    • pp.89-97
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    • 2014
  • At a time of growing importance of safety management in the social welfare facility by the increase of social welfare facilities, this study analysed safety perceptions about facility management, facility conditions, and facility structure and arrangement. This study sample consisted of 204 service providers and service users in 12 social welfare facilities. T-test and ANOVA were used to find the group differences among facility types. The findings were as follows. Firstly, safety perceptions of the service providers were significantly higher than those of service users in terms of facility management, and facility structure and arrangement. Secondly, in terms of facility types, the respondents in the family service center had lower safety perceptions than the respondents in other service in all three areas. Thirdly, facilities that are of 10 years or older had higher safety perceptions than the respondents of facilities that are 6 to 10 years old in the area of facility management, and facility structure and arrangement. Fourthly, in regard to building heights, the respondents in 3 to 4 story facilities had statistically higher safety perceptions than respondents in 1 story facilities. Finally, looking at the relationship between floor area and safety perceptions, safety perceptions of the respondents of less than $400m^2$ facilities or $600m^2$ and more facilities were significantly higher than those of $400m^2{\sim}$ less than $600m^2$ facilities.