• Title/Summary/Keyword: Service Design Availability

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Classification of Consumer Review Information Based on Satisfaction/Dissatisfaction with Availability/Non-availability of Information (구매후기 정보의 충족/미충족에 따른 소비자의 만족/불만족 인식 및 구매후기 정보의 유형화)

  • Hong, Hee-Sook
    • Journal of the Korean Society of Clothing and Textiles
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    • v.35 no.9
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    • pp.1099-1111
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    • 2011
  • This study identified the types of consumer review information about apparel products based on consumer satisfaction/dissatisfaction with the availability/non-availability of consumer review information for online stores. Data were collected from 318 females aged 20s' to 30s', who had significant experience in reading consumer reviews posted on online stores. Consumer satisfaction/dissatisfaction with availability or non-availability of review information on online stores is different for information in regards to apparel product attributes, product benefits, and store attributes. According to the concept of quality elements suggested by the Kano model, two types of consumer review information were determined: Must-have information (product attribute information about size, fabric, color and design of the apparel product; benefit information about washing & care and comport of the apparel product; store attribute information about responsiveness, disclosure, delivery and after service of the store) and attracting information (attribute information about price comparison; benefit information about coordination with other items, fashionability, price discounts, value for price, reaction from others, emotion experienced during transaction, symbolic features for status, health functionality, and eco-friendly feature; store attribute information about return/refund, damage compensation and reputation/credibility of online store and interactive and dynamic nature of reviews among customers). There were significant differences between the high and low involvement groups in their perceptions of consumer review information.

A design and implementation of an in-service software upgrade technology to provide a seamless networking services (무중단 네트워킹 서비스 제공을 위한 서비스 중 소프트웨어 업그레이드 기술 설계 및 구현)

  • Yoon, Ho-sun;Ryu, Ho-yong
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.20 no.9
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    • pp.1710-1716
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    • 2016
  • In general, software upgrade technique is needed to add new features or fix bug of software on a network devices. However, the problem is that the software must be upgraded after the termination of networking service to replace new package. An ISSU(In-Service Software Upgrade) technique is used to solve such the problem. ISSU is a technology to upgrade the software without interrupting the network service or an offline network equipment. In this paper, to provide a seamless networking service, we design and implement an architecture to apply ISSU technique to a network operating system. In this paper, we use high-availability feature in N2OS which has been developed by ETRI. In addition, in order to verify that the implemented ISSU function is operation properly, we proceed to test using a test environment based on a virtual machine.

A Study of Basic Design Method for High Availability Clustering Framework under Distributed Computing Environment (분산컴퓨팅 환경에서의 고가용성 클러스터링 프레임워크 기본설계 연구)

  • Kim, Jeom Goo;Noh, SiChoon
    • Convergence Security Journal
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    • v.13 no.3
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    • pp.17-23
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    • 2013
  • Clustering is required to configure clustering interdependent structural technology. Clustering handles variable workloads or impede continuity of service to continue operating in the event of a failure. Long as high-availability clustering feature focuses on server operating systems. Active-standby state of two systems when the active server fails, all services are running on the standby server, it takes the service. This function switching or switchover is called failover. Long as high-availability clustering feature focuses on server operating systems. The cluster node that is running on multiple systems and services have to duplicate each other so you can keep track of. In the event of a node failure within a few seconds the second node, the node shall perform the duties broken. Structure for high-availability clustering efficiency should be measured. System performance of infrastructure systems performance, latency, response time, CPU load factor(CPU utilization), CPU processes on the system (system process) channels are represented.

A Study on Component Software Service Oriented Maintenance Process Based on MaRMI-RE and ITIL (마르미-RE와 ITIL에 기반한 컴포넌트 소프트웨어의 서비스 지향 유지보수 프로세스 연구)

  • Choi, Won-Suh;Rhew, Sung-Yul
    • Journal of Information Technology Services
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    • v.8 no.1
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    • pp.99-111
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    • 2009
  • Rapid growth of Management Information System (MIS) and evolution of software system enlarge maintenance necessity and it needs a process to implement information system service in business. This paper proposes service-oriented maintenance process of component software based on service design and implementation provided by existing processes for maintenance, MaRMI-RE and ITIL. The proposed process derives activities and tasks of the process by identifying services according to service guidelines. Service-oriented maintenance process is produced by analyzing correlation between the derived activities and tasks and MaRMI-RE's and adding the tasks to MaRMI-RE. To verify availability of the proposed service-oriented maintenance process, correlation between artifacts is proved.

Availability Analysis of Redundancy Models for Network System with Non-Stop Forwarding (논스톱 포워딩 기능을 지원하는 네트워크 시스템에 대한 다중화 모형의 가용도 분석)

  • Shim, Jaechan;Ryu, Hongrim;Ryu, Hoyong;Park, Jaehyung;Lee, Yutae
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.19 no.12
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    • pp.2828-2835
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    • 2015
  • In this paper, we analyse the effect of redundancy types and non-stop forwarding scheme on network service availability. We use stochastic reward net models as enabling modeling approach for the analytical evaluation. We first design stochastic reward nets for redundancy models with or without non-stop forwarding and then evaluate their availability using Stochastic Petri Net Package.

Design Patterns for Building Context-Aware Transactional Services in PaaS-Enabled Systems

  • Ettazi Widad;Riane Driss;Nassar Mahmoud
    • International Journal of Computer Science & Network Security
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    • v.23 no.7
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    • pp.91-100
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    • 2023
  • Pervasive computing is characterized by a key characteristic that affects the operating environment of services and users. It places more emphasis on dynamic environments where available resources continuously vary without prior knowledge of their availability, while in static environments the services provided to users are determined in advance. At the same time, Cloud computing paradigm introduced flexibility of use according to the user's profile and needs. In this paper, we aimed to provide Context-Aware Transactional Service applications with solutions so that it can be integrated and invoked like any service in the digital ecosystem. Being able to compose is not enough, each service and application must be able to offer a well-defined behavior. This behavior must be controlled to meet the dynamicity and adaptability necessary for the new user's requirements. The motivation in this paper is to offer design patterns that will provide a maximum of automatism in order to guarantee short reaction times and minimal human intervention. Our proposal includes a cloud service model by developing a PaaS service that allows CATS adaptation. A new specification for the validation of CATS model has been also introduced using the ACTA formalism.

Operation Availability Analysis Model Development for High Altitude Long Endurance Solar Powered UAV (고고도 장기체공 태양광 무인기의 운용 가용성 분석 모델 연구)

  • Bong, Jae-Hwan;Jeong, Seong-Kyun
    • The Journal of the Korea institute of electronic communication sciences
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    • v.17 no.3
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    • pp.433-440
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    • 2022
  • High Altitude Long Endurance(HALE) solar powered UAV is the vehicle that flies for a long time as solar power energy sources. It can be used to replace satellites or provide continuous service because it can perform long-term missions at high altitudes. Due to the property of the mission, it is very important for HALE solar powered UAV to have maximum flight time. It is required for mission performance to fly at high altitudes continuously except a return for temporary maintenance. Therefore mission availability time analysis is a critical factor in the commercialization of HALE solar powered UAV. In this paper, we presented an analytic model and logic for available time analysis based on the design parameters of HALE solar powered UAV. This model can be used to analyze the possibility of applying UAV according to the UAV's mission in concept design before the UAV detail design stage.

A Study on Transmission Quality and Frequency Movement for Digital Microwave Link Design (디지탈 마이크로웨이브 링크 설계를 위한 전송품질 및 주파수 이전에 대한 연구)

  • 서경환
    • The Journal of Korean Institute of Electromagnetic Engineering and Science
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    • v.14 no.5
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    • pp.489-498
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    • 2003
  • Recently to introduce new services of ultra-high speed wireless access and systems beyond the 3rd generation mobile communication, 5 GHz band has been highly interested. As a way of getting the required frequency, it is considered that microwave relay bands below 6 GHz, which shows a slow decrease in demand and less cost-effectiveness, should be moved to other bands above 6 GHz. In this paper, as a tool for analyzing microwave link design and its service quality, the outage prediction based upon Vigants & Barnett's model is reviewed. To show outage and availability calculation, simulations are performed for the operating 4 GHz radio sites, and some results and features regarding frequency movement to 6.7 as well as 8 GHz are also discussed in terms of diversity techniques, bit error rate, and availability As the results, it is confirmed that only the diversity techniques of space or space and frequency can satisfy the annual objective of availability irrespective of frequency movement.

Exploring the Moderating Effect of Interdependence on Performance and Satisfaction in Virtual Work Environment (품질 관점에서 가상 데스크탑 인프라(VDI)의 만족과 성과, 그리고 업무 상호의존성의 조절효과)

  • Lee, Hyejung;Lee, Jungwoo;Park, Jun-Gi;Lee, Yoon Gun
    • Journal of Information Technology Services
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    • v.13 no.3
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    • pp.93-110
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    • 2014
  • With the explosive proliferation of smart devices that may be connected to the fast Internet, virtual desktop interfaces(VDI) are being implemented in enterprises allowing employees to work anywhere anytime in the same technological environment. As this kind of systems are intended to raise the work performance, a research model is constructed from the review of research literature on service quality and work design. The model consists of VDI system service quality (ubiquity, availability, compatibility, security and ease of use), system satisfaction, task performance and job satisfaction. As VDI is designed as a support system for cooperative work, the task interdependence adopted from the work design theory is postulated here as moderating the effect of user satisfaction on task performance and job satisfaction. 147 data points were collected by a survey of VDI users in a global firm and subjected to PLS analysis. Interestingly, ubiquity and compatibility seem to be not statistically significant for user satisfaction while availability, security and ease of use of VDI system are statistically significant. Task interdependence is found to be a relatively strong mediator between system user satisfaction and task performance, however, interestingly, the coefficient come out as negative. This may indicate that the influence of VDI user satisfaction on task performance would not be high in highly interdependent tasks. Considering that VDI is intended for supporting 'interdependence' in cooperative work, this finding is a bit surprising. In-depth discussions are made in the discussion followed by future research directions.

Analysis of Life-Cycle Cost for Urban Transit System using RAM (RAM을 고려한 도시철도시스템의 수명주기비용 분석)

  • Han, Seok-Youn;Hong, Soon-Ki;Ha, Chen-Soo
    • IE interfaces
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    • v.18 no.4
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    • pp.477-484
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    • 2005
  • This paper is concerned with the life-cycle cost(LCC) of the urban transit system which was developed by KRRI and is now under test in Gyeongsan, Korea. Its reliability, availability and maintainability(RAM) were analyzed. LCC is the core part of analyzing the total cost of acquisition and ownership of a system. LCC analysis of a system is the most effective when it is applied in the it's early design phase. In this paper, we present IEC 60300-3-3(Life Cycle Costing) in detail and propose how to apply LCC in assessing the urban transit system according to RAM process. This case study demonstrates that reliability management system is very effective in reducing the operating cost of subway corporations in Korea.