• Journal of Service Research and Studies
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• v.5 no.2
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• pp.133-147
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• 2015

The purpose of this study was to suggest and prove that service design is not in the dimension of a simply new design methodology, but in the design paradigm change from conventional tangible and visual view of design to the intangible service of design. Based on a variety of literature research, this study defined service design, found its characteristics, and proved its differences from conventional design approaches and thoughts. To do that, this study looked into service design theories, processes, and methodologies, defined quality factor and availability of service design, and user satisfaction, and setup hypotheses to prove them. This study conducted a questionnaire survey with service design firms, service designers, and their customers. The questionnaire data were applied to structural equation to analyze the hypotheses. According to the analysis, reliability, tangibility, assurance, and empathy of the quality factors of service design were accepted, but responsiveness of the factors was rejected. It was found that quality factors positively influenced availability and ended up positively affecting user satisfaction. The quantitative research results will made some suggestions to service design firms and designers in the paradigm change to service-centric design, and will show the importance of understanding the essence of service in terms of design methodology.

• Journal of the Korean Society of Clothing and Textiles
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• v.44 no.4
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• pp.639-656
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• 2020

Consumers' shopping experience has recently expanded to mobile and social networks; in addition, online fashion retailers started to focus on real-time interaction services as an emerging marketing tool. This study explores the consumer' shopping experience based on social live streaming services (SLSS) to investigate consumer's response behavior and effects through perceived service quality. An online survey method was conducted and a total of 186 female consumer panels were collected. The results indicate that cognitive communion of co-experience had a significant effect on perceived SLSS service quality (responsiveness, contents informativeness, playfulness, system availability). Service quality of SLSS (responsiveness, contents informativeness, and playfulness) had significant effect on trust in SLSS seller while system availability had no significant effect. Also, trust in seller showed significant effect on purchase intention. Last, it was confirmed that the moderating effect of purchasing experience of SLSS was significant in the relationship between cognitive communion and responsiveness/playfulness. There was also an additional significant moderating effect of purchasing experience between system availability and trust in seller.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.20 no.9
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• pp.1717-1722
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• 2016

Availability, one of the important metrics used to assess the performance of network system, is defined as the probability that a system is operational at a given point in time under a given set of environmental conditions. To improve the availability of the network service, the redundancy models and the rejuvenation schemes are the effective schemes to be typically used. In this paper, we analyse the effect of 2N redundancy model and/or rejuvenation scheme on the availability of network service. The 2N redundancy model consists of one active and one standby component and the performance of time-based rejuvenation scheme mainly depends on its rejuvenation period. We design stochastic reward net model for the 2N redundancy model with time-based rejuvenation scheme and analyse the service availability of the model using stochastic Petri net package. We provide some numerical examples of the service availability, which shows that the system with rejuvenation has higher availability than the system without rejuvenation.

• Journal of the Korean Data and Information Science Society
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• v.19 no.2
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• pp.645-655
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• 2008

As wireless connectivity is integrated into many handheld devices, streaming multimedia content among mobile ad-hoc peers is becoming a popular application. In this paper, we propose a dynamic service replication algorithm for providing guaranteed continuous streaming services to all nodes in mobile ad-hoc networks (MANETs). First, a MANET is comprised of logical grid hierarchy, and a streaming service is replicated to a lower server region of the logical grid hierarchy by considering the link availability between a mobile node and the streaming server within a server region or the popularity of the streaming service. We evaluate analytically the performance of the proposed algorithm, and compared with that of existing Qin's algorithm. Evaluation results show that our algorithm can achieve better streaming performance than Qin's algorithm. Therefore, the proposed algorithm not only improves the sharing availability of replicated streaming services but also controls efficiently the number of streaming service replications.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.23 no.4
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• pp.117-124
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• 2015

RAM (Reliability, Availability and Maintenance) has been applied to design and analysis tools which affects system's operational sustainability and its life cycle cost as RAM-c(2009 DoD). RAM-c plays also an important role to guarantee the system engineering for mission assurance. Reliability is highly related to the probability of system failure. Availability means mission capability or the condition of ready to mission. Maintenance includes both the repair to recover the system in the event of failure/unexpected breakdown and proactive maintenance to prolong the design service life of the system or machinery. It is the purpose that this paper is to analyze and conclude the objective service life of UAV. The more UAV is operated, the less the level of its reliability becomes. Repairing failures and supplying spare parts on time, system reliability could be improved up until the time over target. Applying statistical Weibull distributions, this paper suggests the analysis of the design service life and economic life of UAV based on RAM-c with operational data.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.34 no.3B
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• pp.225-234
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• 2009

Recently IPTV service is penetrating to the ordinary home users very swiftly. One of the first phase of IPTV service is considered to be VoD, and a nationwide availability of the VoD service imposes tremendous pressure to the network resource due to its requirements for the broad bandwidth, the inherent nature of unicast technology, and the large scalability, etc. This work suggests a novel and practical method to the design of network resource for the VoD service. Especially, we explore the distributed content storage problem that takes into account the popularity of the video contents and its corresponding link dimensioning problem that takes into account the grade of service for the flow level quality of service about the VoD service. By assuming a realistic topology for the nationwide IP backbone network of Korea, which is a typical tree topology, we suggest an analytic method for the design of VoD service.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.22 no.51
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• pp.29-40
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• 1999

The distribution center location and routing problem involves interdependent decisions among facility, transportation, and inventory decisions. The design of distribution system affects the customers' purchase decision by sets the level of customer service to be offered. Thus the lower product availability may cause a loss of demand as falls off the customers' purchase intention, and this is related to the firm's profit reduction. This study considers the product availability of the distribution centers as the measure of the demand level change of the demand points, and represents relation between customer service and demand level with linear demand function. And this study represents the distribution center location and routing to demand point in order to maximize the total profit that considers the products' sales revenue by customer service, the production cost and the distribution system related costs.

• Journal of the Korean Society of Systems Engineering
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• v.12 no.2
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• pp.101-114
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• 2016

A model-based systems engineering (MBSE) approach to implementing hardware-based network cybersecurity controls for APR1400 non-safety data network is presented in this work. The proposed design was developed by implementing packet filtering and deep packet inspection functions to control the unauthorized traffic and malicious contents. Denial-of-Service (DoS) attack was considered as a potential cybersecurity issue that may threaten the data availability and integrity of DCS gateway servers. Logical design architecture was developed to simulate the behavior of functions flow. HDL-based physical architecture was modelled and simulated using Xilinx ISE software to verify the design functionality. For effective modelling process, enhanced function flow block diagrams (EFFBDs) and schematic design based on FPGA technology were together developed and simulated to verify the performance and functional requirements of network security controls. Both logical and physical design architectures verified that hardware-based cybersecurity controls are capable to maintain the data availability and integrity. Further works focus on implementing the schematic design to an FPGA platform to accomplish the design verification and validation processes.

• Journal of Industrial Technology
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• v.21 no.A
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• pp.129-134
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• 2001

Linux cluster Server makes a high performance PC cluster system, and provides scalablity and availability as compared with an expensive single server. In this paper, we design and implement a VOD streaming service system to serve video and audio streaming services on the Linux cluster server. Our Streaming server supports the MS Window Media Format based on the RTSP streaming protocol.

• Convergence Security Journal
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• v.13 no.1
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• pp.37-43
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• 2013

In 2010, the Ministry of National Defense decided to build a MegaCenter including the cloud computing technology by 2014, as part of the '2012 Information Service Plan', which is now underway. The Cloud computing system environment should be designed applying cloud computing technology and policy for an efficient infrastructure that many IT resources are available in the data center as a concentrated form. That is, the system should be designed in such a way that clouding services will be efficiently provided to meet the needs of users and there will not be unnecessary waste of resources. However, in order to build an optimal system, it should be possible to predict the service performance and the resource availability at the initial phase of system design. In this paper, using the CloudAnalyst simulator to predict availability of the K-defence cloud computing system service, conducts cloud modeling and analysis of the 'Facebook', one of the most famous social network service applications with most users in the world. An Optimal K-Defense cloud computing design model is proposed through simulation results.