• Title/Summary/Keyword: Service Delivery Level

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A Study on Improvement of Emergency Medical Service System in Kwangju (광주광역시 응급의료체계 개선에 관한 연구)

  • Lee, Young-Hyun
    • The Korean Journal of Emergency Medical Services
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    • v.9 no.2
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    • pp.29-38
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    • 2005
  • The purpose of this study was to provide the basic data for improvement of Emergency Medical Service System in Kwangju. The EMSS can be defined as the complete chain of human and physical resources that provides patient care in cases of sudden illness and injury. To provide effective emergency care through the EMSS in a region, the issue of training especially as it relates to EMT in EMSS delivery is more important than emergency medical equipment and facilities for pre-hospital emergency care. The transport of emergency medical patients carried out almost by 119 Emergency Medical Services. But out of all the employees at 119 EMS only 19.0% have graduated with a major in Emergency Medical Technology. It would seem prudent then that the graduates of EMT programs should gradually replace employees working at 119 EMS that do not have an EMT degree to ensure the best possible pre-hospital care for emergency medical patients. Therefore it can be expected that in the future there should an enormous demand for qualified EMT professionals to meet the growing needs for a superior level of emergency medical care for civilian.

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Analysis of Internet Shopping-Mall Images Through Benefit Segmentation and Perceptual Mapping (혜택세분화와 인식도에 의한 인터넷쇼핑몰 이미지 연구)

  • 윤서용;진병호;이선경;고애란
    • Journal of the Korean Home Economics Association
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    • v.39 no.10
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    • pp.55-67
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    • 2001
  • The purpose of this study were 1) to find out the benefits sought factors and segment the customers of internet shopping mall, 2) to find out the store image factors of internet shopping mall, and 3) to analyze the internet shopping mall market using perceptual map of segmented groups. The questionnaires dealing with attribute dimension of internet shopping mall image, benefits sought, and demographic variables were selected from the previous studies or were developed for this study. The data from 319 respondents which were collected through the internet survey site was analyzed by factor analysis, cluster analysis, one-way ANOVA, and $X^2$-test. The results of this study were as follows: 1. Benefit sought by consumer in internet shopping malls was found to include six different factors: assortments of products, search efficiency, brand/fashionability, delivery convenience, promotion service and informativeness. 2. As a result of subdividing the consumers, four distinctive groups were formed on the basis of benefit factors: multi-benefit oriented group, convenience oriented group, brand oriented group and low-benefit oriented group. Demographic traits such as education and income level were proven to significantly differentiate the benefit segments. 3. In the structural components of internet shopping-malls image, product/information, service/convenience and economy were drawn from attribute dimensions. 4. 12 perceptual maps of internet shopping mall image were constructed and each ideal vector were drawn.

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Nursing Case Management Program Development for the Elderly at Hospital (입원노인환자의 사례관리 프로그램 개발 연구)

  • Shin, Eun-Young
    • Research in Community and Public Health Nursing
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    • v.13 no.3
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    • pp.444-455
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    • 2002
  • Purpose: This study was performed to develop the case management program that can provide the qualitative health care service to satisfy the increasing needs for health care elderly and prevent the increase in medical cost cased by prolonged and repetitive hospitalization. Method: The survey was completed as follows. First, 290 elderly patients who would be soon discharged in 4 hospitals are participated in the survey on needs of nursing care and case management programs. Second, 70 professionals working at 5 hospitals including doctors, nurses, social workers and so on are participated in the survey on the case management team operation. Result: Level of needs to Nursing care and case management programs showed so high. Professionals suggested on the case management team operation. Finally, based on the survey and literature review, the case management program was developed. Conclusion: In this study, the specific models for the five case management services were suggested. It is thought that the service provision by the case management team based on the multi-disciplinary case management program model suggested in this study would be suggested as a constituent of the effective health care delivery system for the hospitalized elderly patients.

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Content Restructure Model for Learning Contents using Dynamic Profiling (온라인 교육 환경에서 동적 프로파일 기반 학습 콘텐츠 재구성 모델의 제안)

  • Choi, Ja-Ryoung;Sin, Eun Joo;Lim, Soon-Bum
    • The Journal of the Convergence on Culture Technology
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    • v.4 no.1
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    • pp.279-284
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    • 2018
  • With the availability of real-time student behavioral data, personalization on education is gaining a huge traction. Data collected from massively open online courses (MOOC) has shifted the content delivery method from fixed, static to user-adopted form. Such educational content can be personalized by student's level of achivement. In this paper, we propose a service that automates the content restructuring, based on dynamic profile. With the student behavioral data, the proposed service restructures educational content by changing the order, extending and shrinking the published material. To do this, we record students' behavioral data and content information as a metadata, which will be used to generate dynamic profile.

Design and Implementation of the Application-independent RTP Communication Module (응용 독립적인 RTP 통신 모듈의 설계 및 구현)

  • Park, Sang-Hyeon;Park, Sang-Yun;Kim, Myeong-Jun;Eom, Yeong-Ik
    • The Transactions of the Korea Information Processing Society
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    • v.6 no.9
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    • pp.2512-2523
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    • 1999
  • In this paper, we present the design and implementation results of RTP(Real-time Transport Protocol) which is introduced to provide end-to-end delivery service for multimedia data with real-time characteristics and to provide QoS(quality of service) monitoring services. Conventional RTP communication modules have some problems such as poor reusability and inefficiency. Reusability problem stems from the inherent characteristics of RTP that is framework is deliberately not complete, and so, RTP should have been designed and implemented in application-imbedded from. The RTP communication module, proposed in this paper, is designed and implemented in application-independent from in order to be used in all kinds of high level applications independent of their architectures and functions.

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A Dispatching and Routing Algorithm for Personal Rapid Transit by Considering Congestion (정체를 고려한 Personal Rapid Transit 배차 및 경로 계획 알고리즘)

  • Han, Chung-Kyun;Kim, Baek-Hyun;Jeong, Rag-Gyo;Ha, Byung-Hyun
    • The Transactions of The Korean Institute of Electrical Engineers
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    • v.64 no.11
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    • pp.1578-1586
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    • 2015
  • Personal rapid transit (PRT) is getting attention as a new form of transportation. It is energy efficient and provides the high level of passenger service. In this study, the dynamic PRT dispatching and routing problem is dealt with. Passengers request transportation service on a complex network, and an operating system monitors passenger arrivals and coordinates vehicles in real time. A new online dispatching and routing algorithm is proposed, which minimizes the total travel distance of vehicles and the waiting time of passengers. The algorithm dispatches vehicles by considering multiple vehicles' state and multiple passengers at the same time. In particular, finding the shortest-time path is attempted by taking into account the future congestion on lanes. Discrete-event simulation is employed to validate the performance of the proposed algorithm. The results show the algorithm in this study outperforms others.

Design of WQPOA Routing Algorithm for Next Generation Internet Services (차세대 인터넷을 위한 QoS 기반 라우팅 알고리즘)

  • Son, Seung-Won;O, Chang-Seok
    • The Transactions of the Korea Information Processing Society
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    • v.6 no.11S
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    • pp.3229-3242
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    • 1999
  • At recent, the Internet is evolving into the directions which is capable of incorporating stream-type services such as voice and video services due to the remarkable growth of WWW service and the development of new multimedia application services. However, the existing Internet can only support a best-effort delivery model and thus it is difficult to satisfy these requirements as well as to provide the QoS beyond a certain degree. Accordingly, it is imperative to develop QoS-based routing algorithm in order to allow flexible routing by the Internet user's QoS demand and to be applied into wide area networks. In this paper, we presented new routing algorithms for next generation Internet services and made performance evaluations. The proposed algorithms allow the routing by the user's QoS demand level in order to provide the diverse Internet application services based on ATM network environment that is expected to play a role as an infrastructure of next Generation Internet Services.

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Integrated Approach to Develop a Logistics Automation & Information System (물류자동화시스템과 물류정보시스템의 통합구축 사례)

  • 선지웅
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2001.10a
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    • pp.147-149
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    • 2001
  • Customer centered supply chain Management is becoming a very important issue for manufacturing and distribution company. Increasingly, leading companies improve their competitiveness by shorting the time to delivery from warehousing to delivering, increasing the level of customer service. They also do their best to collaborate with suppliers and customers based on the information sharing. This case introduces a integrated approach to develop a logistics automation and information system for the spare parts distribution center of L electronics. We pursue to optimize the supply chain by implementing intelligent logistics system which has the capabilities of responding to the changes in market demands. This would provide many implications to the clients in solving logistics problems and secure superior competitiveness.

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Evaluation of Foodservice Quality on the Viewpoint of Personnel in Hospital Foodservice (병원급식 종사자의 급식서비스 질 평가)

  • Lee, Hae-Yeong;Jang, Seung-Hui;Yang, Il-Seon
    • Journal of the Korean Dietetic Association
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    • v.10 no.4
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    • pp.401-406
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    • 2004
  • The purposes of this study was to evaluate the foodservice quality on the viewpoint of personnel in hospital foodservice. In result, S hospital's foodservice quality, that was evaluated by personnel, was comparatively high on the every variables and factors, especially on 'Q13. Meals delivery to the bed'(4.70 out of 5.0), 'Q14. Removal service of tray by foodservice personnel'(4.63), 'Q15. Kind foodservice personnel'(4.63), 'Q16. Foodservice personnel's clean and neat uniforms'(4.56) and 'factor 4. personnel attitude'(4.63). Foodservice quality factors weren't significant by general characteristics of personnel, thus all personnel were considered to hold similarly the level of foodservice quality. On the basis of these results, the gap between foodservice providers and customers need to be analyzed in the further study.

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Dynamic Matching Algorithms for On-Time Delivery in e-Logistics Brokerage Marketplaces

  • Jeong, Keun-Chae
    • Management Science and Financial Engineering
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    • v.13 no.1
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    • pp.93-113
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    • 2007
  • In the previous research, we considered a logistics brokerage problem with the objective of minimizing total transportation lead time of freights in a logistics e-marketplace, in which a logistics brokerage agent intermediates empty vehicles and freights registered by car owners and shippers [7]. However, in the logistics e-marketplace, transportation due date tardiness is more important than the transportation lead time, since transportation service level is critically determined by whether the due date is met or not. Therefore, in this paper, we deal with the logistics brokerage problem with the objective of minimizing total tardiness of freights. Hungarian method based matching algorithms, real time matching(RTM), periodic matching(PM), and fixed matching(FM), are used for solving the problem considered in this paper. In order to test performance of the proposed algorithms, we perform computational experiments on a various problem instances. The results show that the waiting-and-matching algorithms, PM and FM, also give better performance than real time matching strategy, RTM, for the total tardiness minimization problem as the algorithms did for the total lead time minimization problem.