• Title/Summary/Keyword: Service Contents

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An Implementation of Service Framework for Public Culture Contents in the Convergence Environment of Spatial Information and Culture Contents (공간정보 및 문화콘텐츠 융합 환경에서 공공 문화콘텐츠 서비스 프레임워크 구현)

  • Hong, Dae-Ki;Song, Byeong-Sun;Lee, Nam-Young
    • Journal of Digital Contents Society
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    • v.11 no.2
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    • pp.195-201
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    • 2010
  • Globalization, conversions, and OSMU (One Source Multi Use) in modern cultural industry is expanding fast, and global competition is soaring with a changing environment today. In fact, the development of one nation depends on its cultural creativity. Yet, there is an increasing need for a connection between space and culture since globalization homogenizes a nation's unique cultural identity and provides low level of utilization in digital cultural contents in terms of saving, conserving and maintaining data. In order to invigorate the cultural industry, there must be some information that provides public culture contents, which they can be freely searched, displayed, and re-produced. Ultimately, these public culture contents should be able to provide Culture Space. This text discusses how individuals produce the Culture Space, which provides digital information of time and space, from a relationship between culture and space. It also introduces the public Culture Contents service framework in order to provide culture information and combined Culture Contents.

Effects of Servicescape on Perceived Service Quality, Service Satisfaction, and Service Loyalty: The Coffee Shop Franchises in Seoul (서비스스케이프가 서비스품질, 서비스 만족, 서비스 충성도에 미치는 영향: 서울시내 커피전문점을 중심으로)

  • Sung, Yun-Ok
    • The Journal of the Korea Contents Association
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    • v.21 no.8
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    • pp.108-122
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    • 2021
  • The purpose of this paper is to examine the impact of servicescape on perceived service quality, service satisfaction and to verify causal relationships between servicescape, technical service quality, functional service quality, service satisfaction, and service loyalty in coffee shop franchises. An online survey was conducted to collect the data from the actual service customers of coffee shop franchises. An analysis of structural equation modeling was performed using AMOS 24.0 and SPSS 24.0 to test the research hypotheses. The results of the study are as follows: first, servicescape has positive influence on technical service quality and functional service quality except for service satisfaction. Second, both technical service quality and functional service quality have positive influence on service satisfaction. Finally, service satisfaction has a strong effect on service loyalty. This paper finds that it is more appropriate to model the servicescape as a separate construct which precedes both functional service quality and technical service quality. Servicescape in the coffee shop service has the influence on shaping service quality perceptions and their subsequent impact on service satisfaction and service loyalty.

New ODS Retrieval Service in the Mobile RFID Environment (모바일 RFID 환경에서 개선된 ODS 검색 서비스)

  • Oh, Jeong-Jin;Koh, Hyung-Dae;Choi, Han-Suk
    • The Journal of the Korea Contents Association
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    • v.8 no.12
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    • pp.45-52
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    • 2008
  • The Object Directory Service(ODS) of the mobile RFID is the core technology of the object information service for the object information retrieval among objects with RFID tags. The ODS service returns an URL information of a specific object application service after recognizing the mRFID tag in real time. The general ODS service is suitable for the global mRFID environment, but it is not good in the local networks and private networks that information security is needed. This paper proposes a new ODS service algorithm for the improvement of the general ODS service algorithm.

Effects of Person-to-Person Service Encounters on Service Values and Repurchase Intentions in Hotel Industry (호텔 대인 서비스 인카운터가 서비스가치와 재구매 의도에 미치는 영향)

  • Ha, Yong-Kyu
    • The Journal of the Korea Contents Association
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    • v.9 no.5
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    • pp.304-313
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    • 2009
  • Along with variables like the person-to-person service encounter, perceived service value and repurchase intentions by customers plays a vital role in customer evaluation of service results in hotel industry. This study aimed to explore the relationships between person-to person encounter, service value, and repurchase intention by customers in deluxe hotel. The results of this study are, person-to-person encounter direct impacts on service value, and repurchase intention. And service value direct influences to repurchase intention. These results suggests that new direction of marketing managements on competing environments in hotel industry for customer satisfactions and customer retentions.

Impact of Information Support Quality and Service Quality Factors on Service Satisfaction of Department Store -Case Study of Kyungnam Area Department Store- (백화점의 정보품질과 서비스품질이 서비스만족도에 미치는 영향 -경남지역 백화점을 중심으로-)

  • Kim, Dong-Il;Choi, Seung-Il
    • The Journal of the Korea Contents Association
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    • v.7 no.7
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    • pp.133-143
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    • 2007
  • The object of this study is to empirically analyze the effects of information support quality and service quality on service satisfaction of department store. To investigate the purpose of this study, literature review and survey were conducted. for statistical analysis, factor analysis, analysis of variance(ANOVA), and regression in order by the contingency grouping method were used. In conclusion of this study are as follows First, The regression analysis had effects on information support quality and service satisfaction. Second, The Analysis of variance(ANOVA) and regression had effects on information support quality and service satisfaction as service quality factors. Result, The information support accuracy and service quality had additional effect about customer relation.

Association Service Mining using Level Cross Tree (레벨 교차 트리를 이용한 연관 서비스 탐사)

  • Hwang, Jeong Hee
    • Journal of Digital Contents Society
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    • v.15 no.5
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    • pp.569-577
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    • 2014
  • The various services are required to user in time and space. It is important to provide suitable service to user according to user's circumstance. Therefore it is need to provide services to user through mining by latest information of user activity and service history. In this paper we propose a mining method to search association rule using service history based on spatiotemporal information and service ontology. In this method, we find the associative service pattern using level-cross tree on service ontology. The proposed method is to be a basic research to find the service pattern to provide high quality service to user according to season, location and age under the same context.

A Study on dynamic RSS channel generator development to support Selective Dissemination of information Service (SDI 서비스를 위한 동적 RSS 채널 생성기 개발)

  • Hyun, mi-hwan;Lee, sang-gi;Yoo, su-hyeon;Yae, yong-hee
    • Proceedings of the Korea Contents Association Conference
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    • 2009.05a
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    • pp.720-725
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    • 2009
  • SDI(Selective Dissemination of Information) is on demand service to inform to the user applies a service after inputting a search strategy, when new information is obtained. This Paper propose the ways to develope the dynamic RSS channel generator for supporting SDI service. The RSS which is a kind of syndication technology enables a part or the whole of the content which it provides from web site to be able to be used in different service. It is protocol to summarize and share various contents on web site. Also, the users register the channel RSS to the RSS aggregator system and recommend it. It can drive to share of knowledge between researchers.

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A Study of Non-Disruptive Update Scheme for Online Game (온라인게임을 위한 무 정지 업데이트 기법의 연구)

  • Kang, Sang-Yong;Han, Jung-Hyun
    • Journal of Korea Multimedia Society
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    • v.17 no.11
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    • pp.1307-1312
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    • 2014
  • Online games are virtual space where it connects individual users through network connection to offer enjoyment of play games and game developer who service online games have to develop new contents and provide them to users to extend life of their service. Typically, in order to update new contents, all service companies have maintenance schedule to stop the game service for a while to update both server and client applications. Usually this process takes quite amount of time and users do not have any other choice but disconnected from server and wait until it is over. The purpose of this thesis is to describe the advantages of new design system which will allows users to continue to play the game even during the update. The main focus of this design is to make users feel more convenience in online gaming experience by move client from previous server to new server while users are still playing. If they can to connect current client with new server without any certificate validation process while users information from the client can automatically pass through to the new server, users may not need to experience maintenance for new contents update.

Proposal on an Idle Service for Efficiently Managemental Short Message Service (효율적인 SMS 관리를 위한 대기 화면 서비스 제안)

  • Jeon, Hye-Kyoung;Chung, Soo-Jin;Han, Seung-Jin;Lee, Jung-Hyun
    • The Journal of the Korea Contents Association
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    • v.8 no.8
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    • pp.74-80
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    • 2008
  • Various mobile contents have been developed with the spread of cellular phones. Above all things, nowadays, an idle application services are developed through competition in mobile phone manufacturers and mobile communication companies. In this paper, we propose that the idle application with text message service is easy to receive and edit. It is complement to function of SMS in use and can be effective information managing method, for example, it arrays messages and uses diary feature to set permissions when it send and receive standardized text message. We expect that proposed service will be adopted without additional cost in wireless units.

User Satisfaction of 'The Presidential Web Records Service' ('역대 대통령 웹기록 서비스'의 이용자 만족도 분석)

  • Choi, Jae-Hyuk;Kim, Heesop
    • Journal of Korean Society of Archives and Records Management
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    • v.9 no.1
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    • pp.77-98
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    • 2009
  • The purpose of the study is to analyze the user satisfaction of 'the Presidential Web Record Service' using a proposed model of the user satisfaction index which consists of contents quality, service quality, and system quality. In addition, user's royalty and compliant are also measured in this study. This study shows that satisfaction of contents quallity and system quality influence significantly on the user satisfaction. And contents quality, service quality, user satisfaction show a significant relationships to user's royalty.