• Title/Summary/Keyword: Service Composition Factor

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The impact of service composition factor on organizational performance of long term care facilities for the elderly people (노인장기요양시설의 서비스 구성요인이 조직성과에 미치는 영향에 관한 연구)

  • Juang, Han Chea;Lim, Hyun Sung;Go, Dae Young;Kang, Sung Ok
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.9 no.1
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    • pp.133-140
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    • 2014
  • The purpose of this research was to identify how service composition factor impact organizational performance of long-term care facilities for elderly people. The target population was the staffs who were working at long-term care facilities for elderly people in urban areas of Seoul, Inchon and cities in Kyonggi-do as of September 2012. Independent variables, main factors for organizational performances, are leadership, educational training, compensation, initiative, and service quality. Dependent variables are selected as duty satisfaction, job performance, financial aptitude and beneficiary-oriented policy. SPSS ver18.0 statistical computer program was conducted in order to analyze the multivariate statistical data. The results are examined in detail in terms of the influence of two managing systems in the senior-care service on the organizational performance and the evaluations of the relation and difference caused by the input variables in two managing systems. In one case of the influence of two managing systems in the senior-care service on the organizational performance, the findings show 1) the influence of the service managing factor is clearly related to duty satisfaction with the result of 0.001 (F=37.429) regression data, 2) the influence of the service managing factor is clearly related to job performance with the result of 0.001 (F=55.099) regression data, 3) the influence of the service managing factor is closely related to financial aptitude with the result of 0.001 (F=56.904) regression data, and 4) the influence of the service managing factor is also clearly related to beneficiary-oriented policy with the result of 0.001 (F=61.367) regression data.

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A QoS-aware Service Selection Method for Configuring Web Service Composition (웹 서비스 합성 구성을 위한 QoS고려 서비스 선택 기법)

  • Yoon, Kyoung-A;Kim, Yoon-Hee
    • The KIPS Transactions:PartD
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    • v.19D no.4
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    • pp.299-306
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    • 2012
  • To fulfill the complex user requirement, composition web service comprised of existing services is considered from the efficient and reusable point of view instead of making entirely new web service. However, with the growing the number of web services which provide the same functionality but differ in quality value, the service composition becomes a decision problem on which component services should be selected such that end-to-end QoS constraints by the client and overall QoS of the composition service are satisfied. QoS of service aspects is a determinant factor for selecting the services, since the performance of the composed service is determined by the performance of the involved component web service. In this paper, hybrid genetic algorithm is presented to select component services to take part in the QoS-aware composition. The local search method is used to be combined with the genetic algorithm to improve the individuals (component service) in population as well as composed service. The paper also presents a set of experiments conducted to evaluate the efficiency of selection algorithm using the real web service data.

An Effect of Servicescape and Relational Benefits on Customer Value - Focusing on Beauty Salon - (뷰티샵의 서비스 스케이프와 관계혜택이 고객가치에 미치는 영향에 관한 연구)

  • Heo, Kyoung;Oh, Hee-Sun;Suh, Yong-Han
    • Journal of the Korean Society of Fashion and Beauty
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    • v.2 no.2 s.2
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    • pp.23-33
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    • 2004
  • As we continue to enjoy economic growth, there is an abundance of disposable income for consumer to spend. Consumers are spending more and more of these income in beauty service. However, relatively little is known about which factors influence consumer' behavior intentions in this area. The purpose of this study is to investigate the relationships between the servicescape and relational benefits on customer value in beauty salon area. The Results are summarized as follows First, as the results of data analysis, among the composition factor of servicescape, spatiality, comfortableness, cleanness and convenience are shown to give positive effect on customer value. Second, among the composition factor of relational benefits, economic honest, functional benefit, private benefit, social benefit and psychological benefit are found to have a positive relationship with customer value.

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Comparative Analysis of Health Service Utilization Patterns in Rural Region (농촌지역에서의 읍.면간 의료이용 비교)

  • 진기남;한지숙;이규식;이동우
    • Health Policy and Management
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    • v.9 no.2
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    • pp.40-54
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    • 1999
  • The purpose of this study is to compare the health service utilization patterns between up and myun and to find the determinants of utilization. For this purpose. this study used different versions of utilization rates. such as crude utilization rates. utilization rates adjusted for population composition. and age-sex adjusted utilization rates. Data used in this analysis were the Community Health Interview Survey which was conducted by interviewing 741 households from August 31 to September 11, 1998 in HongCheon-Gun. KangWon-Do. The major findings of the analysis are summarized as follows: 1. There was a statistically significant difference in the level of health service utilization between up and myun. Depending upon the unit of analysis employed (those who were interviewed vs those who were sick). the difference between up and myun was reversed. 2. Determinants of health service utilization are analyzed using logistic regression. The result showed that predisposing factor influenced health service utilization in rural areas, while the enabling factor didn't.

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Consumer Satisfaction and Intention to Revisit Internet Shopping Sites - Total Shopping Sites vs. Fashion Specialty Sites - (인터넷 패션쇼핑몰 유형별 소비자 만족도와 재방문 의도 - 종합몰과 전문몰을 중심으로 -)

  • Choi, Kyung-A;Jeon, Yang-Jin
    • Journal of the Korean Society of Clothing and Textiles
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    • v.31 no.2 s.161
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    • pp.300-307
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    • 2007
  • The purpose of this study was to identify and to compare the internet service factors affecting shopping satisfaction and intention to return between total shopping sites and fashion specialty sites. Data were obtained from 208 men and women aged between 20-40 who used internet. Factor analysis, Multiple regression, chi square test and F test were applied. The results were as follows. First, there were some demographic differences between two site shoppers. Young, low-income, student consumers were more likely to visit fashion specialty site than older, high-income, non students were. Second, consumer satisfaction and revisit to the total shopping sites were influenced by site composition, purchasing convenience, and after-purchase service. For the fashion specialty sites, consumer satisfaction was affected by site composition and after-purchase service while consumer intention to return was only by site composition. Thus, big sized total shopping sites should provide all kinds of online services to satisfy consumers. Small sized, fashion specially sites had better concentrate on site design or fashionable, creative product merchandising to get a competitive edge for young customers.

Study on the Difference of Body Composition, Metabolic Factor, and Blood Components according to Job Form and Stress Level for Security Guard Workers (경호업 종사자의 직무형태와 스트레스 수준에 따른 신체구성, 대사적 변인, 혈액성분의 차이 연구)

  • Kim, Kyong-Tae;Lee, Chang-Han
    • Korean Security Journal
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    • no.22
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    • pp.1-14
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    • 2010
  • The purpose of this study was to analyze the difference of body composition, metabolic factor, and blood components according to job forms which are job period and job type and stress level for security guard workers. The conclusion is as follows. 1. There were lower level for the body fat with short term and higher level for the lactate with long term according to the job period. 2. There were lower level for the body fat with the field service and higher level for the lactate and stress with the field service according to the job type. In conclusion, it needs to have a continuous physical activity behavior for the security guard workers to manage for their effective health and to have a rest for the field service workers to decrease their physical and mental stress.

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The Effect of Sensibility Elements and Screen Composition Elements of Internet Fashion Shopping Mall on Purchase Intention (인터넷 패션 쇼핑몰의 감성요소와 화면구성요소가 구매의도에 미치는 영향)

  • 박현희;구양숙
    • Journal of the Korean Society of Clothing and Textiles
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    • v.26 no.2
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    • pp.315-324
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    • 2002
  • The purpose of this study was to fed out the effects of sensibility elements and screen composition elements on purchase intention on the internet fashion shopping mall. A total of 200 responses were collected from a Questionnaire survey. The sensibility words were used for sensibility elements analysis. Screen composition elements were divided into 5 factors by factor analysis; product property, convenience of shopping, service, design, and promotion. The study showed that the satisfaction of sensibility elements and screen composition elements led to a positive purchase intention.

A Service Selection Method using Trust Evaluation in QoS based Web Services Composition (QoS 기반 웹서비스 조합에서 신뢰성 평가를 통한 서비스 선택 기법)

  • Kim, Yu-Kyong;Ko, Byung-Sun
    • Journal of KIISE:Software and Applications
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    • v.36 no.1
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    • pp.1-9
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    • 2009
  • In heterogeneous and distributed computing environments, with an increasing number of Web services providing similar functionalities, the reliability of Web services is a critical decision factor. To fulfill the open business model such as cooperation among enterprises, several Web services can be composed into the upper level business transaction. In Web services composition, the reliability of services is more and more critical. Though each unit Web service can be reliable, the reliability of the composed service is not guaranteed. Thus a way to efficiently assess and select composed Web services is needed. In this paper, we define new metrics for measuring the trust value of Web services, and propose an evaluation method to predict the trustworthy degree of the composed services based on the metrics. We also define a conceptual framework to support optimal Web services selection based on the proposed trust evaluation method. By selecting using the quantitative measurement rather than intuitive selection of the service user, it allows the service users to select the high reliable service meeting their quality requirements well.

The Effect of Coffee Shop's Servicescape on the Customer Loyalty - Focused on Jeonju Area (커피전문점의 서비스스케이프가 고객충성도에 미치는 영향 - 전주 지역을 중심으로)

  • Shen, Xiangdong;Bae, Byung-Ryul
    • The Journal of Industrial Distribution & Business
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    • v.9 no.3
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    • pp.89-98
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    • 2018
  • Purpose - Despite the global economic crisis, the numbers of coffee shops used for providing a place for social and cultural interactions show an upward trend and have become an indispensable part in people's daily life in recent years. Under the circumstance of tremendous efforts of searching new management strategies and projects, the concept of servicescape(which has physical environment characteristics) may provide a better alternative. Therefore, the purpose of this study can be broadly divided into 3 key points. First is to investigate the effects of servicescape on customer satisfaction, service value and customer loyalty about Coffee Shops in Jeonju area. Second is to examine the mediating effect of customer satisfaction and service value between servicescape and customer loyalty. Third, there is evidence that indicates the moderating effect among the interaction of customer and staff, brand image and the composition of servicescape, customer satisfaction, service value and customer loyalty. Research design, data, and methodology - This study begins empirical research about users of coffee shops' services. The data of the study is collected from 285 samples of a questionnaire which has been made from Korea and analysed by IBM SPSS 24.0 and IBM AMOS 24.0. Results - The results are reported below: First of all, the composition of condition, functionality, cleanliness and aesthetic characteristics of the servicescape has a significant impact on customer satisfaction and service value. Furthermore, customer satisfaction is identified as a factor to influence service value. Moreover, customer satisfaction and service value are identified as the causal relationship with customer loyalty. Besides, customer satisfaction and service value illustrated the mediation effect between the composition of servicescape and customer loyalty. Finally, the interaction between customer and staff, brand image illustrates the moderated effect. Conclusions - The composition of servicescape contributes to the formation of customer satisfaction and enhancing the customer's perceived service value in coffee shops. By meeting diverse and complex needs of consumers in coffee shop, the service value will not only attract loyal customers, but also increase customer loyalty and profitability. In a word, managers should rely on servicescape to enhance service experience by making differences with other competitors.

A Study on the Direction of Subject-Division Plan and the Change of Composition Factors in University Libraries (대학도서관 주제화의 방향과 구성요소 변화에 관한 연구)

  • Chung Jae-Young;Nam Tae-Woo
    • Journal of the Korean Society for Library and Information Science
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    • v.39 no.3
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    • pp.225-244
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    • 2005
  • This study aims to find the direction of subject-divisional plan and the change of composition factors in university Library. To confront new information environment, change of service providing environment, academic characteristics of universities. and users' information needs, the collection and service of university libraries are needed to be restructured based on subject-divisional plan. To adopt subject divisional plan effectively. it is necessary to recognize necessity and reasonability of subject - divisional plan by analyzing a change of physical, intellectual, human, and user factors in the libraries from the aspect of subject-divisional plan. That is, the collection and service of university libraries should be reorganized according to the subjects along with such changes as below. First, people came to consider convenience of space and path of building inside more than past. Second, collection becomes constructed and materials are located based on effectiveness rather than logicality. Third, subject oriented service of library became active through developing the subject abilities of librarians. Fourth, users have tendency to visit libraries lot a special subject matter.