• Title/Summary/Keyword: Service Authority

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A Study on the Internal Service Quality of Airline Call Center's Agent on Job Satisfaction and Turnover Intention (항공사 콜센터 내부서비스품질과 상담원의 직무만족 및 이직의도 연구)

  • Choi, Eun-Joo
    • Journal of Advanced Navigation Technology
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    • v.13 no.5
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    • pp.619-629
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    • 2009
  • This study focuses on assessing the impacts of the internal service quality components at airline call center on the job satisfaction of agent and turnover intention for effective operation, thereby giving suggestions to manages on the design and the operation of call centers. The major finding of this study showed that intangibility, reliability, authority, leadership are found to have a great influence on the job satisfaction and job satisfaction did not influence on turnover intention.

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A Study on the Wireless Internet Service of University Library (대학도서관 무선인터넷 서비스에 관한 연구)

  • 이두영;황혜전
    • Journal of the Korean Society for information Management
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    • v.19 no.4
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    • pp.322-348
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    • 2002
  • The purpose of the study is to suggest and measure the ways to activate the use of wireless internet services in university libraries. For this, 1 reviewed the concepts and characteristics of wireless internet and investigated both local and foreign cases on wireless internet service of university libraries, library users' usage status, and their demands. Based on the case study and survey results, I suggest the strategic consideration and active publicity of university libraries, the introduction of the services students more prefer, the development of differentiated menus from ordinary wire internet services, and the consistent financial support of the university authority.

Design of Secure Protocol based on trust model and trust values for Ubiquitous Sensor Networks (Ubiquitous Sensor Network에서 안전성 증가를 위한 신뢰모델과 신뢰값에 관한 프로토콜 설계)

  • Jang, Kun Won;Suh, Jang Won
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.4 no.3
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    • pp.9-18
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    • 2008
  • Mobile devices do not need the fixed network infrastructure in ad-hoc network, these devices communicate each other through the distributed control. Accordingly, mobile devices can discover several services using dynamic searching method and provide safely public ownership of these services. Ad-hoc network needs the distributed control and topology of dynamic network because the limited power for processing and network communication. This paper is devoted to provide the secure protocol that provides efficient services discovery using SDP(Service Discovery Protocol) and considers the security requirements. Proposed protocol provides the distributed control based on PKI without central server, the discovery of trusted service, secure telecommunication, the identification among mobile devices, and service access control by user authority.

A Study on Proposal to improve Domestic Construction Management Service Guide (국내 건설사업관리 업무지침의 개선(안)에 관한 연구)

  • Na, Kwang-Tae;Ryoo, Boong-Yeol;Kang, Byeung-Hee
    • Journal of the Korea Institute of Building Construction
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    • v.2 no.3
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    • pp.147-154
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    • 2002
  • The Korean government makes an effort to raise the competitive power of nation through CM activation in the construction industry. Since the first CM service was applied to the atomic power plant project in 1986, the number of CM contracts are continuously being increased and will be up to 20% by 2002 in public sector. However, the public projects had been executed without any procedure manual or standard guideline of CM services. Meanwhile the Ministry of Construction and Transportation issued $\ulcorner$CM Service Guide$\lrcorner$, but the guide shows an indefinite description in the responsibility, authority and scope of activity for the project participants. Therefore, it is required the procedures be improved and scope of activities be established for the project participants. This study was generated from the comparative analysis of $\ulcorner$Standard CM Services and Practice$\lrcorner$ Published by CMAA and domestic $\ulcorner$CM Service Guide$\lrcorner$ and the case of Incheon International Airport construction. The purpose of this study is to provide the fundamental data for an improvement in the procedures of project execution and the construction manager's activities/rolls shown on $\ulcorner$CM Service Guide$\lrcorner$

Estimation of the Impact of the Inclusion of Sharks in the Appendices of the 'Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES)' on Korean Fisheries and Recommendations of the Domestic Measures on the Trade of the Listed Shark Species ('멸종위기에 처한 야생 동식물의 국제거래에 관한 협약'의 상어류 등재가 한국 수산업에 끼칠 영향과 대응 전략)

  • Sohn, Hawsun;An, Du Hae;Kim, Doo Nam;Lee, Sung Il;Park, Kyum Joon
    • Journal of Fisheries and Marine Sciences Education
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    • v.26 no.6
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    • pp.1278-1295
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    • 2014
  • The Sixteenth Meeting of the Conferences of Parties of the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES), which was held in March 2013 in Bangkok, Thailand, listed five shark species and one genus, and uplisted one sawfish species. All new species listings will be come into force of the eighteen months delay, on the fourteenth of September, 2014. The purpose of the delay is to support the preparation of the domestic measures on shark trade by the parties, as there has been no previous experience in trading the commercially exploited aquatic species in the CITES. The CITES Secretary-General has visited several potential shark trade countries to encourage and facilitate the implementation of the new CITES listings. The newly listed sharks have been caught as a target or non-target species by Korean distant water fisheries and introduced into Korea. So the establishment or change of the domestic laws, regulations, and measures for the implementation of the new CITES species must be prepared before the effective entry date. This paper is prepared to assess the effects of the trade of the CITES listed shark species, and to suggest effective government service measures for the management of Korean distant water fisheries. The Ministry of Environment (MOE) is the general Management Authority of the CITES, and the Ministry of Food and Drug Safety (MFDS) is in charge of the medical trade of CITES listed species in Korea. By law, all imported medicines and medical materials must be inspected by the MFDS during the customs examination; this kind of authority sharing is reasonable and effective way of providing government service. Similarly, the designation of new CITES Management Authority for the trade of commercially exploited aquatic CITES species is critical and the Ministry of Oceans and Fisheries (MOF), which is now in charge of the trade of fisheries products, is the most appropriate governing body for this purpose in Korea. The revision of the National Plan of Action for Conservation and Management of Sharks, initially submitted to the Food and Agriculture Organization (FAO) of the United Nations in 2011 as a practical guideline for shark conservation in all Korean fisheries, could be a effective measure to achieve unification of conservation of endangered species and sustainable use of fisheries stocks. The proper CITES measures for the trade of listed species, such as the establishment of the documenting system for Non-detriment Findings, domestic measures suitable for the "Introduction from the Sea" clause, species specific Harmonized System Codes for the customs service, and an effective shark catch data reporting system should be in place prior to the fourteenth of September 2014.

Korea's G7 Project - Broadband Integrated Service Digital Network(B-ISDN)- Completion Target Year 2001 (2001년 완성목표의 우리나라 G7 Project - 광대역종합통신망(B-lSDN) -)

  • 조규심
    • Journal of the Korean Professional Engineers Association
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    • v.27 no.2
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    • pp.42-54
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    • 1994
  • Nowadays communication network is steadily changing from a main body of telephone to a network which is creating new services such as multimedia etc. Jhis article introduces a bud of new service and new network which are able to sustain the above service. Including Korea, world advanced countries have been digitatizing their network with N-ISDN (narrowband ISDN) by e.g. 64K b/s and 1.5M b/s. New service by N-ISDN are extraordinary, though it can not solve all kinds of services. To solve these problems, a solving platform should be constituted. B-ISDN(broadband ISDN), as a platform has to be built to deal with almost all uinds of services, whatever the communication speed, communication mode or communication quality may be. Korea Telecommunication Authority(KTA) opened the narrowband ISDN(N-ISDN) at the end of 1993. This was one step previous opening of the broadband ISDN(B-ISDN) service scheduled to be rendered in 2001. B-ISDN, receiving and transmitting by far more information with high speed than the N-NSDN does, is one of G-7 Progects which the Korean government is driving foreward to raise the national scientific power to seven advan ced countries. This is also linked with an extremely high speed information network scheduled to be built by the Ministry of Communications in 2015.

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A Study on the Reliability Evaluation Index Development for the Information Resources Retained by Institutions: Focusing on Humanities Assets

  • Jeong, Dae-Keun;Noh, Younghee
    • International Journal of Knowledge Content Development & Technology
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    • v.9 no.2
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    • pp.65-89
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    • 2019
  • This study has the aim of developing an evaluation index that can help evaluate the reliability of the information resources of institutions retaining humanities assets for the purposes of laying out the foundation for providing one-stop portal service for humanities assets. To this end, the evaluation index was derived through the analysis of previous research, case studies, and interviews with experts, the derived evaluation index was then applied to the humanities assets retaining institutions to verify the utility. The institutional information resources' reliability evaluation index consisted of the two dimensions of the institutions' own reliability evaluation index. The institution provided a service and system evaluation index. The institutions' own reliability evaluation index consisted of 25 points for institutional authority, 25 points for data collection and construction, 30 points for data provision, and 20 points for appropriateness of data, for a total of 100 points, respectively. The institution provided service and system evaluation indexes consisting of 25 points for information quality, 15 points for appropriateness (decency), 15 points for accessibility, 20 points for tangibility, 15 points for form, and 10 points for cooperation, for the total of 100 points, respectively. The derived evaluation index was used to evaluate the utility of 6 institutions representing humanities assets through application. Consequently, the reliability of the information resources retained by the Research Information Service System (RISS) of the Korea Education & Research Information Service (KERIS) turned out to be the highest.

The Process of Pre-service Science Teachers' Designing and Implementation of Lessons in Teaching Practice from Sociocultural Perspective Using CHAT (CHAT을 이용한 사회문화적 관점에서 교육실습에 참여하는 예비과학교사의 수업 설계 및 실행 과정 분석)

  • Kim, Minhwan;Kim, Sunghoon;Noh, Taehee
    • Journal of The Korean Association For Science Education
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    • v.41 no.4
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    • pp.311-324
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    • 2021
  • In this study, we analyzed the process of pre-service science teachers' designing and implementation of lessons in teaching practice from the perspective of CHAT. Five pre-service teachers attending the Department of Chemistry Education at the College of Education in Seoul participated in this study. We observed their teaching practice, collected documentary data, and conducted in-depth interviews. The data were analyzed using the constant comparative method based on grounded theory. The analyses of the results reveal that, due to the lack of authority to make decisions for lesson design, pre-service teachers faced difficulties and had direct conflict with teachers. In addition, it was difficult for them to obtain sufficient contextual information for lesson design even through subject orientation and classroom observation, which made it difficult for them to design lessons. When consecutive lessons were taken by several pre-service teachers, there were many problems such as poor continuity of lessons. Given limited authority to assess students, they conducted additional assessments. They showed a lack of professionalism when conducting assessments. The cause of this could be found in the curriculum of the College of Education. Some ways to provide better teaching practice based on the results are discussed.

A Certification System Using PKI for CITIS Users (PKI 를 이용한 CITIS 사용자 인증 시스템)

  • Jung, Woo-Phil;Park, Jung-Sun
    • Journal of Korean Institute of Industrial Engineers
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    • v.26 no.4
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    • pp.411-420
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    • 2000
  • Among the standards of CALS, CITIS(Contractor Integrated Technical Information Service) is a standard in information share procedure which manages all data and services occurred between a contractor and a purchaser. CITIS services have some security problems like authentication problem and repudiation problem, when they are implemented using the Internet. To solve these problems, CITIS needs a user certificate system which can allow to access important information only to qualified users. This paper proposed a PKI(Public Key Infrastructure) Certificate Authority for CITIS, and created a real User Certificate System which can be adjusted to circumstances of real CITIS.

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Design of SAML Authority System based on Web Service (웹 서비스 기반의 SAML 인증 시스템의 설계)

  • 송준홍;성백호;차석일;김현희;신동일;신동규
    • Proceedings of the Korean Information Science Society Conference
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    • 2002.10c
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    • pp.565-567
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    • 2002
  • SAML(Security Assertion Markup Language)은 웹 서비스 환경에 최적화된 인중과 권한 부여를 표준적이면서도 확장성 있는 구조를 제공하는 공개된 표준이다. ebXML과 같은 공개된 XML 기반 거래 프레임워크에 SAML을 적용함으로써 기업 간 협력형 비즈니스 모델 내어서 문제가 되었던 550(Single Sign-on)를 위한 사용자 관리 및 인증의 부담을 최소화 할 수 있다 본 연구에서는 SAML에 대한 기술 분석과 함께 ebXML 및 웹 서비스 비즈니스 트랜잭션 내에서 적용 방안을 논의하고 원 서비스 모델 기반의 SAML 인증 시스템을 제시한다.

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