• 대한가정학회지
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• 제46권5호
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• pp.63-71
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• 2008

The purposes of this study were (1) to analyze the absolute and relative importance of tourists' choice attributes of restaurants and (2) to compare tourists' choice patterns with the prediction of restaurant operators in the tourism provinces of Gangwon-do, Empirical data for this study were collected from the 77 tourists and 66 restaurants operators. The attributes and attribute levels for the hypothetical profiles were decided from a focus group interview and 15 profiles were selected from fractional factorial designs. The SPSS/WIN 12,0 conjoint procedure was used to calculate the utility scores and simulate the profiles, According to the analysis on the relative importance of tourists' choice attributes of restaurants, food taste was the most important attribute(36.9%), followed by facility cleanliness(28.5%), dishes cleanliness(24.5%), price(19.3%) and service(18.3%). The tourists' ratings of the importance of the individual attributes differed from the ranking of the relative importance of the same attributes as derived from the conjoint analysis. The operators rated dishes cleanliness(27.6%) as also important, followed by food taste(27.7%), in choosing a restaurant Tourists' preference and operators' prediction of hypothetical profiles showed significant difference in L(p < .05), O(p < .01), M(p < .05), and H(p < .01) restaurants. Operators who want to differentiate themselves from their competitors should make decisions based on an increased understanding of tourists' restaurant choice decision process and measure the latent needs of tourists in the tourism provinces.

• 한국조리학회지
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• 제19권5호
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• pp.170-183
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• 2013

본 연구의 목적은 Kano모델을 이용하여 조리교육 품질속성을 분류하고자 하였고, Timko의 고객만족불만족계수를 이용하여 Kano모델의 단점을 보강하고 교육품질개선에 집중해야할 품질요소를 제안하고 시사점을 제시하고자 하였다. 선행연구 고찰과 실증분석을 실시하였으며 수도권 전문대학과 전문학교 학생(500명)을 대상으로 설문을 실시하고 유효한 설문지 486부를 SPSS 19.0과 EXCEL 2007을 사용하여 분석하였다. 첫째, 설문문항 25개 항목을 분석한 결과 조리교육품질은 매력적 품질 17개, 당연적 품질 2개, 무관심 품질 6개로 분류되었고 일원적 품질, 역품질, 회의적 품질은 분류되지 않았다. 둘째, 25개 항목에 대한 Timko의 Better지수와 Worse지수에서 평가의 객관성(0.99)이 Better지수 가운데 가장 높게 나타났고, Worse 지수에서 전공별 실습실과 평가의 객관성(-0.47)이 가장 높게 나타났고 외국인교수의 유무(-0.01)가 가장 낮게 나타났다. 마지막으로 분석결과를 바탕으로 재학생을 대상으로 강화해야 할 품질요소와 예비대학생 유치를 위해 집중해야 할 품질요소를 제안하였고 한계점이 논의되었다.

• 한국조리학회지
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• 제21권6호
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• pp.76-90
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• 2015

본 연구는 온라인 쇼핑몰의 HMR 선택속성이 만족과 재구매의도에 미치는 영향을 분석하기 위해 부산지역에 거주하는 일반인을 대상으로 조사를 실시하였고, 총 252부 유효한 설문지를 실증분석하였다. SPSS 18.0A을 사용하여 인구통계학적 특성을 설명하기 위해 빈도분석을 실시하였다. 또한, 측정 항목의 타당도 및 신뢰도 검증을 위해 요인분석 및 신뢰도 분석을 하였으며, 본 연구에서 제시한 가설을 검증하기 위해 회귀분석을 실시하였다. 본 연구 결과는 간편성, 포장 및 브랜드, 기호성, 가격은 유의한 영향을 미치는 것으로 나타났고, 음식의 질은 유의한 영향을 미치지 않는다고 나타났으며, 고객 만족이 재구매의도에 유의한 영향을 미치는 것으로 나타났다. 따라서 고급스러운 포장과 디자인을 개발하고, 저렴한 품질보다는 고부가가치의 브랜드 전략이 필요할 것으로 판단된다.

• 디지털융복합연구
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• 제18권8호
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• pp.435-446
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• 2020

본 연구의 목적은 모바일 소셜커머스 쇼핑몰의 속성과 쇼핑몰 업체 특성을 구성하는 요인을 알아보고 이러한 속성들이 쇼핑 만족도와 쇼핑몰 충성도에 미치는 영향을 검증하고자 함이다. 연구에 참여한 응답자는 최근 1년 이내 모바일 소셜커머스 쇼핑몰에서 패션의류 구매 경험이 있는 소비자들이다. 가설 검증을 위한 분석방법은 자료 타당성 검증과 요인분석, 다중회귀분석으로 이루어졌다. 연구결과는 다음과 같다. 첫째, 소셜커머스 쇼핑 만족도에는 개인 맞춤 서비스와 쇼핑몰의 편리성이 정의 영향을 미치는 것으로 확인되었다. 둘째, 쇼핑몰 충성도에는 개인 맞춤 서비스와 제품의 다양성이 정의 영향이 미치는 것으로 확인되었다. 셋째, 소셜커머스 쇼핑몰 업체의 특성 중 쇼핑몰의 명성이 쇼핑 만족도와 쇼핑몰 충성도에 정의 영향을 미치는 것으로 확인되었다. 이상의 연구는 소셜커머스 쇼핑몰의 패션의류 시장 활성화를 위한 마케팅 전략 수립에 중요한 시사점을 제공해 줄 것으로 기대하는 바이다.

• 융합경영연구
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• 제9권2호
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• pp.45-55
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• 2021

Purpose: The purpose of this study is to investigate the theoretical basis for assessing the strategic increase in customer perception of service quality, justice, and relationship benefits. Especially in terms of increasing relationship commitment and customer loyalty in the medical service sector. Research design: Data were collected by questionnaires through specialized hospital services. Survey was conducted on patients who have been treated at a spine specialized hospital. Results: Research shows that service quality, justice, and relationship benefits have the greatest direct impact on relationship commitment, and relationship commitment has a strong direct impact on customer loyalty in the medical service organization. Conclusions: The effect of combination of core and voluntary service behavioral attributes such as service quality, justice and relationship benefits have the most positve impact on relationship commitment and customer loyalty. Administratively, this study contributes to understanding the role of service quality, justice, and relationship benefits in the medical service sector. The results showed that in order to induce service quality, justice and relationship benefits should be facilitated relationship commitment and customer loyalty enlarged.

• 동아시아식생활학회지
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• 제17권4호
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• pp.532-539
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• 2007

The purpose of this study was to investigate the influence of cooking wine's functions on food quality attributes. factor analysis, reliability analysis (Cronbach's $\alpha$), and multiple regression analysis were employed to analyze the data. The cooking wine functions were divided into 3 factors (expectation of utility, functionality, and quality enhancement). According to the multiple regression analysis of cooking wine factors to food quality, all factors had positive influences on food quality. Among the three factors, expectation of utility(=.556, p<0.001) had the most significant influence on food quality. And functionality (=.321, p<0.001) and quality enhancement(=.296, p<=0.001) also had significant effects in that order. further research should be conducted on cooking wine's utility aspects and their effects on food quality. Finally, we anticipate that the results of this study will be useful information for food-service companies.

• 품질경영학회지
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• 제35권4호
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• pp.38-51
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• 2007

The House of Quality(HOQ) is used in the development stage to identify important customer attributes and corresponding engineering characteristics. The importance of each customer attribute obtained in the HOQ affects to the quality of the final product or service. Traditionally, such importance is derived based on the assumption that customer satisfaction is linearly proportional to the product performance. In this paper, we propose a nonlinear function so as to relate the product performance with the customer satisfaction according to the Kano model. A performance goal is obtained by maximizing the total customer satisfaction under a cost constraint and the importance of each customer attribute is developed from the performance goal. Therefore, the proposed approach incorporates the Kano categories and the improvement cost in determining the importance of customer attributes.

• 디지털산업정보학회논문지
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• 제10권2호
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• pp.83-89
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• 2014

An increasing number of children are now using the Internet. They are starting at a younger age, using a variety of devices and spending more time online. It becomes an important problem to protect the children in online environment. The Internet can be a major channel for their education, creativity and self-expression. However, it also carries a spectrum of risks to which children are more vulnerable than adults. In order to solve these problems, we suggested a binding model of user attributes for enhanced user authentication. We also studied the requirements and prerequisites of a binding model of user attributes. In this paper we described the architecture of binding model of user attributes and showed the effectiveness of the suggested model using simulation. This model can be utilized to enhanced user authentication and service authorization.

• 대한임베디드공학회논문지
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• 제5권3호
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• pp.168-174
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• 2010

User authentication is an important requirement to provide secure network service. Therefore, many authentication schemes have been proposed to provide secure authentication, such as key agreement and anonymity. However, authority of scheme is limited to one's self. It is inefficient when authenticated users grant a certification to other users who are in an organization which has a hierarchical structure, such as a company or school. In this paper, we propose the first authentication scheme to use Attributes-Based Re-encryption that creates a certification to other users with specified attributes. The scheme, which has expanded from Rhee et al. scheme, has optimized computation performance on a smart card, ensuring the user's anonymity and key agreement between users and server.

• 한국조리학회지
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• 제23권3호
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• pp.111-122
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• 2017

The purpose of this study was to examine the market segments of Chinese dining-out customers based on their lifestyle. This study focused on the selection and consumption behavior of dining-out customers. The subjects of this study were 20 years old or older diners in Luoyang, China, and the data were collected for 11 days from April 5, 2016. 400 questionnaires were distributed, and 390 copies were collected. After excluding 9 inadequate questionnaires, 381 responses were used for data analysis by using IBM SPSS 23.0, and Data analysis included frequency analysis, cluster analysis, one-way ANOVA, and cross tabulation. The results of empirical analysis showed that there was a significant difference in selection attributes, consumption behavior and demographic characteristics in terms of lifestyle market segments.