• Journal of Internet Computing and Services
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• v.10 no.1
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• pp.123-134
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• 2009

The CRM(Customer Relationship Management) is a business strategy model which can reap higher profits and can provide a competitive edge to an enterprise in today's new business environments. Early next year (2009), the Capital Market Consolidation Act will be in effect in South Korea. This is required for a qualitative growth to provide QoS (Quality of Service) and ensure growth in finance, IT industry & service. Accordingly, the securities and insurance companies, banks and other financial institutions make efforts to improve their derivative financial product and also enhance their services. In this paper we design and implement a Channel Server model for a Scalable Service Channel Server to efficiently manage the high volumes of inbound customer interactions based on the requirements of a CRM center. The proposed Scalable Service Channel Server supports integration with other third party service and standardization of multiple inbound service channels. The proposed model can be efficiently used in an inbound CRM center of any banking, finance, securities and insurance establishments.

• Proceedings of the Korea Information Processing Society Conference
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• 2013.11a
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• pp.192-194
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• 2013

가상화 기술의 발달은 클라우드 데이터센터(cloud datacenter)에서의 서버 통합(server consolidation)을 지원하며 이를 통하여 물리적 머신(physical machine, PM) 관리 비용을 감소시킬 수 있다. 그러나 서버가 통합됨에 따라 가상 머신(virtual machine, VM) 간섭이 생길 수 있고 이는 성능 감소의 원인이 된다. 따라서 VM 간섭과 PM 관리 비용을 감소시키는 것은 트레이드오프(trade-off)를 이루며 본 논문에서는 이를 해결하기 위하여 VM 간섭 계측(quantizing)을 위한 기법과 비용 효율적 VM 배치(placement)를 위한 휴리스틱(heuristics)을 제안한다.

• Journal of KIISE:Computer Systems and Theory
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• v.37 no.3
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• pp.147-160
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• 2010

The system virtualization shows interest in the consolidation of servers for the efficient utilization of system resources. There are many various researches to utilize a server machine more efficiently through the system virtualization technique, and improve performance of the virtualization software. These researches have studied with the activity to control the resource allocation of virtual machines dynamically focused on CPU, or to manage resources in the cross-machine using the migration. However, the researches of the memory management have been wholly lacking. In this respect, the use of memory is limited to allocate the memory statically to virtual machine in server consolidation. Unfortunately, the static allocation of the memory causes a great quantity of the idle memory and decreases the memory utilization. The underutilization of the memory makes other side effects such as the load of other system resources or the performance degradation of services in virtual machines. In this paper, we suggest the dynamic allocation of the memory in Xen to control the memory allocation of virtual machines for the utilization without the performance degradation. Using AR model for the prediction of the memory usage and ACO (Ant Colony Optimization) algorithm for optimizing the memory utilization, the system operates more virtual machines without the performance degradation of servers. Accordingly, we have obtained 1.4 times better utilization than the static allocation.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 1999.12a
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• pp.411-419
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• 1999

EBPP는 소비자, 사업자간에 고지서 발송, 접수 및 지불을 네트워크를 통하여 전자적으로 처리하는데 필요한 환경을 의미하며, 인터넷을 기반으로 하여 전자우편 혹은 웹 페이지를 통하여 고지서를 처리한다 EBPP 시스템은 크게 소비자, 사업자 그리고 은행간의 거래로 이루어 지지만 컴퓨터 및 인터넷의 보급의 한계 등의 문제로 현재로서 모든 고지서를 전자적으로 처리하는 것은 무리가 따른다. 그럼에도 불구하고 EBPP 시스템은 1) 경쟁력 확보를 위해 기업/금융 기관들이 인터넷을 통한 고품질 서비스 개발에 주력하는 추세이고, 2) 고객과의 보다 긴밀한 관계 유지를 위한 수단 제공하며, 3) 인터넷 등 온라인 통신 인구가 급격한 증가(2701년에 전체 인구의 약 50%가 활용할 것으로 전망)하고 있으며,4) 소비자를게 보다 편리한 지불방법 제시해주며, 5) 또 다른 마케팅 매체로 활용 가능하므로 앞으로의 전망이 매우 밝다. EBPP시스템은 크게 금융기관, 기업, 소비자 부분으로 구성되며, 소비자와 접촉 방법으로는 대표적으로 Web과 전자우편을 생각할 수 있으며, EBPP 시스템을 구축하기 위해서는 기본적으로 상접 혹은 기업에서 청구에 필요한 정보를 등록시키는 통합 청구서버(Bill consolidation server), 소비자에게 청구 가능한 정보를 갖고있는 청구 제시서버 (Bill presentment server), 소비자의 지불요청에 따라 은행으로부터 지불을 요구하는 지불서버(Payment gateway) 등이 필요하며, 이들 각각의 서버들의 구성 요소들은 제공하는 서비스에 따라 달라질 수 있다. 통합 청구서버에서 청구 제시서버로 전송되는 청구 건은 통상적으로 실시간 처리되는 것이 아니라 통합 청구서버에 존재하는 Spool DB에 저장되어 그 양이 일정한도를 넘어서면 자동 전송되도록 하여, 망의 할용도를 높이는 역할을 수행한다. 청구 제시서버의 DB에 등록된 청구 건은 인터넷을 통해 소비자에게 청구되며, 소비자에게 전송 되는 청구서는 사용자DB를 참조하여 사용자가 미리 정의한 원하는 형태로 변환되어 전달되며, 필요시 암호화 과정을 거치는 것이 가능해야 한다. 전송된 청구서는 전자우편의 경우, 암호해독이 가능한 전용 브라우저를 통해 열람 되며, 이는 다시 전용 브라우저를 통해 지불인증이 승인되어 청구 제시서버에게 전송된다. EBPP 시스템의 제어 흐름은 크게 기업이 청구 정보를 소비자에게 제시하는 흐름과 소비자의 지불 승인으로 인해 기업이 은행에 지불을 요구하는 흐름으로 구분할 수 있다. 본 논문에서는 통합 청구서버 및 정구 제시서버의 역할 및 구성 요소들에 대해 서술하고, EBPP 시스템과 연동하여야 하는 메일 서버와의 상호 작용에 대해 서술할 것이다. 본 시스템을 아직 구현이 되지 않은 관계로 시스템의 성능 등의 수치적 결과를 제시할 수 없는 상태다.

• KNOM Review
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• v.24 no.1
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• pp.1-12
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• 2021

VM (Virtual Machine) live migration is a server virtualization technique for deploying a running VM to another server node while minimizing downtime of a service the VM provides. Currently, in cloud data centers, VM live migration is widely used to apply load balancing on CPU workload and network traffic, to reduce electricity consumption by consolidating active VMs into specific location groups of servers, and to provide uninterrupted service during the maintenance of hardware and software update on servers. It is critical to use VMlive migration as a prevention or mitigation measure for possible failure when its indications are detected or predicted. In this paper, we propose two VNF live migration methods; one for predictive load balancing and the other for a proactive measure in failure. Both need machine learning models that learn periodic monitoring data of resource usage and logs from servers and VMs/VNFs. We apply the second method to a vEPC (Virtual Evolved Pakcet Core) failure scenario to provide a detailed case study.

• Proceedings of the Korean Information Science Society Conference
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• 2007.10b
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• pp.335-339
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• 2007

가상화는 요즘 각광받는 기술 중 하나이다. 가상화의 개념이 처음 소개된 것은 20년 전의 일이다. 최근에 가상화가 다시 주목 받는 이유는 인터넷 사용자의 증가로 인해 서버의 수가 급증하였고 그에 반해 서버들의 활용률은 $20{\sim}30%$에 그치기 때문이다. 가상화론 채택하는 분야 중 하나는 바로 인터넷 데이터 센터(Internet Data Center, IDC)이다. IDC에서는 하나의 고성능 서버 위에 여러 개의 가상 머신을 구동함으로써 서버가 차지하는 공간을 줄이고 관리 비용을 절감하는 서버통할(server consolidation)에 주로 사용된다. 가상화를 통해 서비스를 제공하기 위한 첫 번째 단계는 가상 머신을 생성하는 것이다. 일반적으로 가상 머신의 생성은 물리적 노드 (비 가상 머신)에 운영체제를 설치하는 것과 동일하다. 본 논문에서는 서비스 제공을 위해 선행되어야 할 가상 머신을 생성함에 있어 가상 머신 풀(Virtual Machine OS Pool, VMOSPOOL)을 사용하여 빠르게 동적으로 가상 머신을 생성하는 방법에 대해 논의한다. 특히 가상 머신풀의 사용은 고가의 공용 스토리지가 없는 상황에서 부하 분산 클러스터를 구축하는데 유용함을 보인다.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.12 no.11
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• pp.5234-5251
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• 2018

It is well-known that virtualization technology can bring many benefits not only to users but also to service providers. From the view of system security and resource utility, higher resource sharing degree and higher system reliability can be obtained by the introduction of virtualization technology in distributed cloud. The small size time-sharing multiplexing technology which is based on virtual machine in distributed cloud platform can enhance the resource utilization effectively by server consolidation. In this paper, the concept of memory block and user satisfaction is redefined combined with user requirements. According to the unbalanced memory resource states and user preference requirements in multi-virtual machine environments, a model of proper memory resource allocation is proposed combined with memory block and user satisfaction, and at the same time a memory optimization allocation algorithm is proposed which is based on virtual memory block, makespan and user satisfaction under the premise of an orderly physical nodes states also. In the algorithm, a memory optimal problem can be transformed into a resource workload balance problem. All the virtual machine tasks are simulated in Cloudsim platform. And the experimental results show that the problem of virtual machine memory resource allocation can be solved flexibly and efficiently.

• Journal of Internet Computing and Services
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• v.15 no.3
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• pp.1-10
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• 2014

The cloud computing paradigm introduced pay-per-use models in which IT services can be created and scaled on-demand. However, service providers are still concerned about the constraints imposed by their physical infrastructures. In order to keep the required QoS and achieve the goal of upholding the SLA, virtualized resources must be efficiently consolidated to maximize system throughput while keeping energy consumption at a minimum. Using ANN, we propose a predictive SLA-aware approach for consolidating virtualized resources in a cloud environment. To maintain the QoS and to establish an optimal trade-off between performance and energy efficiency, the server's utilization threshold dynamically adapts to the physical machine's resource consumption. Furthermore, resource-intensive VMs are prevented from getting underprovisioned by assigning them to hosts that are both capable and reputable. To verify the performance of our proposed approach, we compare it with non-optimized conventional approaches as well as with other previously proposed techniques in a heterogeneous cloud environment setup.

• The KIPS Transactions:PartD
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• v.9D no.5
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• pp.769-778
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• 2002

The LEX system is a XML-based framework for medical information consolidation. The Lex makes it possible for heterogeneous HISs(Hospital Information Systems) exchange and share HL7 messages by storing the messages into a single Central Clinical Database. In this paper, we propose a HL7 message server independently interoperable from existing HIS to generate HL7 messages, and design an XML database schema suitable for storing and manipulating such data. We also propose a new DTD for efficient transformation of HL7 messages to XML documents for storage saving as well as supporting patient-oriented information retrieval.

• Asia pacific journal of information systems
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• v.20 no.3
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• pp.191-204
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• 2010

Recently, the CO2 emission and energy consumption have become critical global issues to decide the future of nations. Especially, the spread of IT products and the increased use of internet and web applications result in the energy consumption and CO2 emission of IT industry though information technologies drive global economic growth. EU, the United States, Japan and other developed countries are using IT related environmental regulations such as WEEE(Waste Electrical and Electronic Equipment), RoHS(Restriction of the use of Certain Hazardous Substance), REACH(Registration, Evaluation, Authorization and Restriction of CHemicals) and EuP(Energy using Product), and have established systematic green business/IT strategies to enhance the competitiveness of IT industry. For example, the Japan government proposed the "Green IT initiative" for being compatible with economic growth and environmental protection. Not only energy saving technologies but energy saving systems have been developed for accomplishing sustainable development. Korea's CO2 emission and energy consumption continuously have grown at comparatively high rates. They are related to its industrial structure depending on high energy-consuming industries such as iron and steel Industry, automotive industry, shipbuilding industry, semiconductor industry, and so on. In particular, export proportion of IT manufacturing is quite high in Korea. For example, the global market share of the semiconductor such as DRAM was about 80% in 2008. Accordingly, Korea needs to establish a systematic strategy to respond to the global environmental regulations and to maintain competitiveness in the IT industry. However, green competitiveness of Korea ranked 11th among 15 major countries and R&D budget for green technology is not large enough to develop energy-saving technologies for infrastructure and value chain of low-carbon society though that grows at high rates. Moreover, there are no concrete action plans in Korea. This research aims to deduce the priorities of the Korean green business/IT strategies to use multi attribute weighted average method. We selected a panel of 19 experts who work at the green business related firms such as HP, IBM, Fujitsu and so on, and selected six assessment indices such as the urgency of the technology development, the technology gap between Korea and the developed countries, the effect of import substitution, the spillover effect of technology, the market growth, and the export potential of the package or stand-alone products by existing literature review. We submitted questionnaires at approximately weekly intervals to them for priorities of the green business/IT strategies. The strategies broadly classify as follows. The first strategy which consists of the green business/IT policy and standardization, process and performance management and IT industry and legislative alignment relates to government's role in the green economy. The second strategy relates to IT to support environment sustainability such as the travel and ways of working management, printer output and recycling, intelligent building, printer rationalization and collaboration and connectivity. The last strategy relates to green IT systems, services and usage such as the data center consolidation and energy management, hardware recycle decommission, server and storage virtualization, device power management, and service supplier management. All the questionnaires were assessed via a five-point Likert scale ranging from "very little" to "very large." Our findings show that the IT to support environment sustainability is prior to the other strategies. In detail, the green business /IT policy and standardization is the most important in the government's role. The strategies of intelligent building and the travel and ways of working management are prior to the others for supporting environment sustainability. Finally, the strategies for the data center consolidation and energy management and server and storage virtualization have the huge influence for green IT systems, services and usage This research results the following implications. The amount of energy consumption and CO2 emissions of IT equipment including electrical business equipment will need to be clearly indicated in order to manage the effect of green business/IT strategy. And it is necessary to develop tools that measure the performance of green business/IT by each step. Additionally, intelligent building could grow up in energy-saving, growth of low carbon and related industries together. It is necessary to expand the affect of virtualization though adjusting and controlling the relationship between the management teams.