• Title/Summary/Keyword: Scenario Based Design

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A Study on Service Recovery and Customer Behavior from Service Failure (서비스 실패에 따른 서비스 회복과 고객행동에 관한 연구)

  • Park, Young-Bae
    • Culinary science and hospitality research
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    • v.13 no.1 s.32
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    • pp.152-165
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    • 2007
  • The purpose of this study is to prove that the appropriate fit between service failure and recovery strategy can efficiently maximize customer satisfaction and behavioral intention, by using the prepared scenario through comprehensive approach concerning how the expectation level of service recovery has influence on perceived fairness, satisfaction and behavioral intention of service recovery based upon size in case of service failure. This study has been conducted by way of selection of filling-up type questionnaires for customers themselves who have experience in service failure out of customers who can easily visit family and hotel restaurants, that is, domestic restaurants in Seoul area, $June{\sim}August$ 2004, by setting factorial design of 2(control, severeness)$\times$3(distributive fairness, procedural fairness, mutual relational fairness)$\times$2(customer satisfaction, customer behavior). The survey was performed on the customers who visited common restaurants, family restaurants, hotel restaurants, etc. mainly in Seoul, and total 600 sheets of questionnaires were distributed and 496 sheets of them were returned(82.67% of return ratio). Research findings are as follows; First, perceived recovery justice has an effect on customer satisfaction and behavioral intention. Second, customer satisfaction and restaurant satisfaction have positive influence on behavioral intention. The results will be helpful for them to develop a further service failure and recovery framework. For service marketing managers, the results will suggest specific guidelines for establishing service recovery strategies.

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Pitch Control for Wind Turbine Generator System (풍력 발전시스템 피치 제어에 관한 연구)

  • Park, Jong-Hyeok;No, Tae-Su;Mun, Jeong-Hui;Kim, Ji-Eon
    • Journal of the Korean Society for Aeronautical & Space Sciences
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    • v.34 no.12
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    • pp.25-34
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    • 2006
  • In this paper, a method of designing the pitch control algorithm for the wind turbine generator system (WTGS) and results of nonlinear simulation are presented. For this, the WTGS is treated as a multibody system and the blade element and momentum theory are adopted to model the aerodynamic force and torque acting the rotor blades. For the purpose of controller design, the WTGS is approximated to 1 DOF system using the fact that the WTGS is eventually a constrained multibody system. Then a classical PID controller is designed and used to regulate the rotational speed of the generator. FORTRAN based nonlinear simulation program is written and used to evaluate the performance of the proposed controller at the various wind scenario and operational modes.

Implementation of Network Level Simulator for Tactical Network Performance Analysis (전술통신망 성능분석을 위한 네트워크 시뮬레이터 구현)

  • Choi, Jeong-In;Shin, Sang-Heon;Baek, Hae-Hyeon;Park, Min-Ho
    • Journal of the Korea Institute of Military Science and Technology
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    • v.16 no.5
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    • pp.666-674
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    • 2013
  • This paper studied about the design and implementation of tactical communication network simulator in order to obtain tactical communication network parameter, such as link capacity and routing plan, and a number of exceptional cases that may occur during actual deployment by conducting simulation of a large-scale tactical communication networks. This tactical communication network simulator provides equipment models and link models of commercial OPNET simulator for tactical communication network. In addition, 6 types of simulation scenario writings convenience functions and traffic generation models that may occur in situations of tactical communication network environment were implemented in order to enhance user friendliness. By taking advantages of SITL(System-In-The-Loop) function of OPNET, the tactical communication network simulator allows users to perform interoperability test between M&S models and actual equipment in operating simulation of tactical communication network, which is run on software. In order to confirm the functions and performance of the simulator, small-scale of tactical communication network was configured to make sure interoperability between SITL-based equipment and a large-scale tactical communication network was simulated and checked how to cope with traffic generated for each network node. As the results, we were able to confirm that the simulator is operated properly.

Design, Implementation, and Flight Tests of a Feedback Linearization Controller for Multirotor UAVs

  • Lee, Dasol;Lee, Hanseob;Lee, Jaehyun;Shim, David Hyunchul
    • International Journal of Aeronautical and Space Sciences
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    • v.18 no.4
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    • pp.740-756
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    • 2017
  • This paper proposes a feedback-linearization-based control algorithm for multirotor unmanned aerial vehicles (UAVs). The feedback linearization scheme is highly efficient for considering nonlinearity between the rotational and translational motion of multirotor UAVs. We also propose a dynamic equation that reflects the aerodynamic effects of the vehicles; the equation's parameters can be determined through curve fitting using actual flight data. We derive the feedback linearization controller from the proposed dynamic equation, and propose a Luenberger observer to attenuate measurement noises. The proposed algorithm is implemented using our in-house flight control computer, and we describe its implementation in detail. To investigate the performance of the proposed algorithm, we carry out two flight scenarios: the first scenario, an autonomous landing on a moving platform, is a test of maneuverability; the second, picking up and replacing an object, test the algorithm's accuracy. In these scenarios, the proposed algorithm precisely controls multirotor UAVs, and we confirm that it can be successfully applied to real flight environments.

Mitigation of seismic drift response of braced frames using short yielding-core BRBs

  • Pandikkadavath, Muhamed Safeer;Sahoo, Dipti Ranjan
    • Steel and Composite Structures
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    • v.23 no.3
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    • pp.285-302
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    • 2017
  • Buckling-restrained braced frames (BRBFs) are commonly used as the lateral force-resisting systems in building structures in the seismic regions. The nearly-symmetric hysteretic response and the delayed brace core fracture of buckling-restrained braces (BRBs) under the axial cyclic loading provide the adequate lateral force and deformation capacity to BRBFs under the earthquake excitation. However, the smaller axial stiffness of BRBs result in the undesirable higher residual drift response of BRBFs in the post-earthquake scenario. Two alternative approaches are investigated in this study to improve the elastic axial stiffness of BRBs, namely, (i) by shortening the yielding cores of BRBs; and (ii) by reducing the BRB assemblies and adding the elastic brace segments in series. In order to obtain the limiting yielding core lengths of BRBs, a modified approach based on Coffin-Manson relationship and the higher mode compression buckling criteria has been proposed in this study. Both non-linear static and dynamic analyses are carried out to analytically evaluate the seismic response of BRBFs fitted with short-core BRBs of two medium-rise building frames. Analysis results showed that the proposed brace systems are effective in reducing the inter-story and residual drift response of braced frames without any significant change in the story shear and the displacement ductility demands.

Effects of a Colonoscopy based Simulation Education Program on Knowledge and Clinical Performance in Nursing Students (대장내시경 사례 기반 시뮬레이션 교육 프로그램이 간호학생의 지식과 임상수행능력에 미치는 효과)

  • Kim, Hyo-Youn;Kim, Hae-Ran
    • Korean Journal of Adult Nursing
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    • v.27 no.2
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    • pp.135-145
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    • 2015
  • Purpose: The purpose of this study was to evaluate the effects of a colonoscopy simulation program on knowledge and clinical performance among nursing students. Methods: The program consisted of a scenario with three objectives: health assessment, nursing before/after colonoscopy and emergency care for bleeding following the colonoscopy. A nonequivalent control group pretest-posttest design was used. The sample was 149 nursing students recruited from H University in G city from August, 2013 to December, 2014. The treatment group (n=71) received the simulation and the comparison group (n=78) received the usual lecture program. Data were analyzed using descriptive statistics, ${\chi}^2$ test, t-test and repeated measure ANOVA using the SPSS/WIN 20.0 program. Result: Participants in the treatment group had significantly increased reported scores on both knowledge and clinical performance. Conclusion: Results indicate that the simulated program is a useful strategy for improving knowledge and clinical performance among nursing students. The development of simulation practice programs in a variety of fields are needed in order to promote the practical competence of nursing students.

Design and Implementation of Alert Analysis System using Correlation (연관성을 이용한 침입탐지 정보 분석 시스템의 설계 및 구현)

  • 이수진;정병천;김희열;이윤호;윤현수;김도환;이은영;박응기
    • Journal of KIISE:Information Networking
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    • v.31 no.5
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    • pp.438-449
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    • 2004
  • With the growing deployment of network and internet, the importance of security is also increased. But, recent intrusion detection systems which have an important position in security countermeasure can't provide proper analysis and effective defence mechanism. Instead, they have overwhelmed human operator by large volume of intrusion detection alerts. In this paper, we propose an efficient alert analysis system that can produce high level information by analyzing and processing the large volume of alerts and can detect large-scale attacks such as DDoS in early stage. And we have measured processing rate of each elementary module and carried out a scenario-based test in order to analyzing efficiency of our proposed system.

Implementing a Light-Weight Authentication Protocol for Resource-Constraint Mobile Device in Ubiquitous Environment (유비쿼터스 환경에서 제한적인 능력을 갖는 이동장치를 위한 경량의 인증 프로토콜 구현)

  • Lim, Kyu-Sang;You, Il-Sun
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2007.06a
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    • pp.823-826
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    • 2007
  • In ubiquitous environment, mobile devices, which users carry, tend to be resource-constraint, thus resulting in the need for an authentication protocol, which provides light-weight computations as well as strong security. Recently S/Key based protocols, which satisfy such a requirement by achieving light-weight computations, strong authentication and session key exchange, have been proposed. In particular, You and Jung's protocol is more efficient and secure than others. In this paper, we compare and analyze You-Jung with other protocols. Also, we design an authentication scenario and status of mobile devices while implementing the protocol.

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Uplink Pilot Signal Design for Mobile Wireless Backhaul (이동무선백홀을 위한 상향링크 파일럿 신호 설계)

  • Choi, Seung Nam;Kim, Ilgyu;Kim, Dae Jin
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.40 no.6
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    • pp.1005-1013
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    • 2015
  • In this paper, an uplink pilot signal structure is proposed for millimeter wave(mmWave)-based mobile wireless backhaul. For the transmit diversity of two antenna ports, uplink pilot signals generated from the Zadoff-Chu sequence can be mapped in an interleaved mode or continuous mode on the frequency axis, and channel estimation algorithms are different depending on the pilot signal mapping schemes. Through a simulation under Rayleigh fading channel assuming a subway scenario, the interleaved mapping scheme showed no performance degradation compared to the continuous mapping scheme and the implementation complexity of the uplink channel estimator was reduced due to the interleaved mapping scheme.

Android Intent Based Component Interaction Diagram Generation and Test Scenarios Design Techniques (안드로이드 인텐트 기반 컴포넌트 상호작용 다이어그램 생성 및 테스트 시나리오 설계기법)

  • Baek, Tae-San;Lee, Woo Jin
    • KIPS Transactions on Software and Data Engineering
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    • v.5 no.4
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    • pp.165-170
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    • 2016
  • Using the intent of the Android application, an application can execute other application's components. However, if interaction between these components are not processed normally, such problems as incorrect component execution and unhandled system broadcast may be occurred. In this paper, to generate test scenarios for inter application interaction, a testing approach is proposed using a merged intent list and a single merged diagram. The proposed method can effectively be carried out to check the abnormal interaction among the applications which was not considered in existing testing approaches.