• 한국가정과학회지
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• 제1권1호
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• pp.66-80
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• 1998

The purposes of this study were to analyze the family life, farm wort and leisure satisfaction of rural wives in Chonnam district. 300 farmhouses were selected by stratified sampling from 20 Myon in Chonnam district, 283 wives were interviewed using questionnaire. The results are as follow : 1) The level of wives's value perception of agriculture was low. The level of satisfaction of family life was higher than farm and leisure life. The farm satisfaction is the lowest. 2) family environment variables(such as age, education, children number, yearly income, family type, the number of year of house built), variables connected with farm life(major type of agriculture, value perception of agriculture, underdeveloped cause, living period in farm), and variables connected with time use significantly influenced on the life satisfaction. To promote the satisfaction of rural wives various implications were discussed. (Korean J Human Ecology 1(1) : 66∼80, 1998)

• 동서간호학연구지
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• 제12권1호
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• pp.68-77
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• 2006

Purpose: This study was conducted to describe and analyze about the satisfaction of medical service of patients and family in an Oriental hospital. Methods: Design was the descriptive survey study. Sample was 50 patients and guardians in K Oriental hospital, and convenient sampling was used. Measure was the satisfaction tool of medical service developed by Kang(2004). Data were collected from March 2005 to July 2005, and analyzed using SPSS PC+12 program. Findings: Thirty-two(64.0%) of all subjects were female and 18(36.9%) subjects were male. Score of medical service in Oriental hospital was mean 3.70. Scores in categories of the satisfaction were ranked for medical treatment(4.12), administration service (3.58), and environment and facilities service(3.41) in order. Expectancy for quality, quality after use, general satisfaction, and sufficiency after use in Oriental hospital were 7.34, 7.56, and 7.20, and they were above the average. There were significant differences in education and "I will recommend this oriental hospital to other patients" in differences of medical service by general characteristics and characteristics related to job. Conclusions: On the findings, we suggest that the team for oriental medical service should endeavor for development of professionals and techniques in oriental medical treatment. Simultaneously, institutional administrative resources are persistently needed for supporting of oriental medical team.

• 디지털산업정보학회논문지
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• 제16권4호
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• pp.111-121
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• 2020

This study analyzed the effects on system quality, learning commitment, and satisfaction in a mobile environment. A survey was conducted on 192 students enrolled in K University, and the research results are as follows. first, it was found that usefulness had an effect on learning commitment, but connectivity and reliability did not affect learning commitment. second, it was found that the usefulness and connectivity of the system quality had a significant effect on the satisfaction of use. third, the intermediary effect of learning immersion was verified as the connectivity, reliability, and usefulness of the system quality influence the satisfaction of use. connectivity and reliability had no mediating effect of learning commitment, and usefulness was found to play a partial mediating role in affecting user satisfaction. This study is meaningful in that it can provide a plan for improving the quality management of mobile learning and improving the learning effect by analyzing the effects on mobile learning from multiple perspectives.

• Journal of Construction Engineering and Project Management
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• 제4권4호
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• pp.17-32
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• 2014

In a competitive business environment, like construction, achieving customer satisfaction has been identified as an important element for measuring project's success and sustaining competitive advantage. Traditionally, customers were expelled from the product development process. Little effort was done, in the past to identify the factors that lead to customer satisfaction and hence, use them for product improvement. Organizations that adopted that approach, encountered the risk of losing their customers. In construction, end-users of governmental housing projects were excluded from the design decision making process and accordingly, their requirements were not reflected in design. Although a number national customer satisfaction indices and barometers have been developed worldwide, they have their own limitations and shortcomings. This paper aims to develop an international index for customer satisfaction in the construction Industry. For the first time in construction literature, this research identified, validated and classified 45 drivers for achieving customer satisfaction in the construction industry.

• 대한안전경영과학회:학술대회논문집
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• 대한안전경영과학회 2008년도 춘계학술대회
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• pp.157-179
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• 2008

This study demonstrates some major traits of digital contents as information, playfulness, individuality, perceived recognition as perceived usefulness and perceived ease of use, relationship quality as satisfaction and commitment, user behavior as use intention. To make an empirical analysis the study, it is hypothesized that traits of digital contents and perceived recognition, traits of digital contents and relationship quality, perceived recognition and relationship quality, relationship quality and user behavior. Proposed theoretical model was based on TAM and was tested by the structure equation model for validity, credibility, goodness of fit. The major finding of this study can be summarized as follows, traits of digital contents are positively affected by perceived recognition, satisfaction in relationship quality and use intention via perceived recognition. Theoretical implication of this study are as follows. First, users wanted to choice only needed information. Second, users recognized digital contents as a part of life. So, user's ability is very important in this environment. According to this, business related with or interested in digital contents must have developed digital contents in variety aspect. Users must have concerned using digital contents, also.

• 한국컴퓨터정보학회논문지
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• 제17권6호
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• pp.201-209
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• 2012

이 연구는 지역사회 노인 여가시설의 이용에 따른 삶의 질 변화에 영향을 미치는 요인들을 실증적으로 분석하기 위한 것이다. 이을 위해 광주광역시 노인건강타운을 이용하는 노인들을 대상으로 건강타운의 시설환경, 직원과 강사의 역량, 프로그램 만족도 등의 요인이 이용노인들의 삶의 질 변화에 영향을 미치는지를 규명하여, 이용노인들의 삶의질 변화에 기여할수 있는 다각적이고 실천적 대안을 제공하고자 하였다. 조사방법은 광주광역시 노인건강타운을 이용하는 만60세 이상의 1,038명을 대상으로 설문지에 의한 자기기입방식과 조사원의 면접조사를 병행하여 실시하였다. 조사기간은2010년 12월 10일부터 12월15일까지였다. 분석결과, 노인들의 삶의 질 변화에 영향을 미치는 변인으로 학력(B=-.074, p<0.05), 강사만족도(B=.172, p<0.001), 직원만족도(B=.104, p<0.01), 시설 및 환경만족도(B=.217, p<0.001)였다. 즉, 학력이 낮은 노인일수록, 강사만족도가 높을수록, 직원만족도가 높을수록, 시설 및 환경만족도가 높을수록 삶의 질 변화에 정(+)적인 영향을 미치는 것으로 분석되었다. 특히, 시설 및 환경만족도의 영향력이 상대적으로 높게 나타나 노인들의 삶의 질 변화를 위해서는 지역사회 노인이용 문화여가시설의 현대화와 쾌적한 환경조성이 병행되어야 함을 시사하고 있다.

• 한국프랜차이즈경영연구
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• 제10권2호
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• pp.59-70
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• 2019

Purpose - Every company studies how to attract and retain new customers to increase competitiveness and profitability. Companies establish strategies to attract customers, secure competitive advantage and generate revenue. Businesses are looking for newer and better ways to differentiate themselves in the marketplace. One of the requirements for service differentiation is to make it a prerequisite for an engaging customer experience. Customer experience can be attained through service experience. Satisfaction determine whether to reuse the food service franchise. The purpose of this study is to investigate the effect of customer experience on the satisfaction and revisit intention of food service franchise. In this study, customer experience consists of three attributes such as service environment, food quality, and price fairness. Also, this study is to identify the importance of three service experience attributes of customer satisfaction and revisit intention using ANN (artificial neural network) analysis. Research design, data, methodology - The survey was conducted on customers who have visited franchise restaurants in one month in order to examine how service environment, food quality, and price fairness have been influenced customer satisfaction and revisit intention through online survey company (SM culture & contents). A total of 300 representative surveys were collected. Of those collected surveys, 26 were not used due to missing information, resulting in 274 as the final sample size. The sample size was more than 10 times more than the number of variables used in the structural model analysis. Results - The findings of this study are as follows: Service environment and price fairness have a significant effect on satisfaction. However, food quality did not have a significant effect on satisfaction. Finally, it was found that satisfaction had a significant effect on revisit intention. Meanwhile, according to the results of ANN analysis, satisfaction as a dependent variable was found to be the most important in male price fairness and service environment in female. Also, when the revisit intention is used as a dependent variable, both male and female price fairness are important. Also, when the intention to revisit is used as a dependent variable, both male and female price processes are important. Conclusions - First, a restaurant franchise enterprise needs to manage customer service experience. Customers should strive to eat and enjoy at a dining franchise store. Second, it is necessary to design a food service franchise shop as a customer-oriented service environment. Franchise companies need to improve the environment so that customers can use the store conveniently. Third, the restaurant franchise menu price needs to be cheaper than the alternative menu. The restaurant franchise menu needs to be constructed with a popular menu that can be used continuously by the customer, so that it can be set at a reasonable price.

• 한국환경과학회지
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• 제27권11호
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• pp.1083-1094
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• 2018

In this study, we analyzed the characteristics of six waterfront users who are currently being used to select indicators for waterfront development. It can be classified into urban type, inland type and coast type according to the place where waterfront space is located. These waterfront design elements include accessibility, public activity, and waterfront characteristics. Waterfront environment involves selecting the elements for considered and examined these with resepect to the goals of the study. In terms of accessibility to most waterfronts, it is analyzed that users who are located within 30 minutes' distance of walking are most likely to use it. As shown in the satisfaction survey of this study, the unsatisfactory satisfaction of water quality and quantity was found to be low in Unam pond, and the result shows that the overall satisfaction of waterfront space is also low. In the case of Chunggye Chun, the results of the survey on weekdays showed that the office workers, such as the offices located in the surrounding area, were mainly resting places. In the case of Naesungchun, it is possible to select the indicators that can help the direction of the festival as a survey on the users during the festival period. In this study, waterfront location, purpose of use, characteristics, environment, and subdivision are presented as indicators to be considered when developing the waterfront. It is expected that the proposed indicators will be able to determine the direction of development by reflecting characteristics of users.

• 한국유기농업학회지
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• 제26권4호
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• pp.559-570
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• 2018

The objective of this study is to investigate the satisfaction and the perception of school food service using environmental-friendly agricultural product of elementary, middle and high school students and parents. We surveyed related to satisfaction of school food service, perception of environmental-friendly agricultural product and perception of school food service using environmental-friendly agricultural product. As a result, the majority of students and parents want to expand the school food service using environmental-friendly agricultural product. Also It was analyzed that the use of environmental-friendly agricultural products would increase school food service satisfaction. In other words, the using environmental-friendly products in school food service experience positive effects thorough school food service, it will give a positive effect on the satisfaction of school food service. As a results of this study contribute to making policy about expansion school food service.

• 한국조경학회지
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• 제42권5호
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• pp.110-123
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• 2014

최근 지역주민들의 일상생활 속에서 편리하게 이용 가능한 도보권 근린공원의 중요성이 커지고 있다. 이에 본 연구는 도보권 근린공원을 대상으로 공원 내부 및 접근환경이 공원이용만족도에 미치는 영향을 규명하고자 하였다. 이를 위하여 현장조사와 GIS를 활용하여 공원 내 외부 환경을 자료를 구축하였고, 설문조사를 통해 분석된 환경들과 비교를 통해 개선방안을 제시하였으며, 최종적으로 요인분석을 통해 도출된 환경들이 공원이용만족도에 미치는 영향을 다중회귀분석을 통해 확인하였다. 연구결과를 요약하면, 화랑공원 이용자들은 공원시설과 안전성에 대한 만족도가 높았으며, 관음공원은 녹지 공간과 그늘 양 등 자연적인 요소에 대해 만족하고 있는 것으로 나타났다. 반면, 관음공원은 시설의 노후화로 시설적인 측면의 만족도가 낮았고, 두 공원 모두 어린이들을 위한 시설과 볼거리 측면의 개선이 필요할 것으로 나타났다. 공원까지의 접근 환경을 평가한 결과, 보행과 관련된 쾌적성 및 접근성과 관련된 환경은 화랑공원이 관음공원에 비해 양호한 것으로 나타났으며, 이용자들이 만족도 또한 전반적으로 화랑공원이 높게 평가되었다. 공원까지의 접근에 있어 두 공원 이용자 모두 볼거리 측면의 만족도가 낮아 개선이 필요할 것으로 나타났다. 다음으로 다중회귀분석을 통해 이용만족도 영향 요인을 분석한 결과, '접근로의 환경', '공원시설', '산책공간'이 도보권 근린공원 이용만족도에 공통적으로 영향을 미치는 것으로 나타났으며, 화랑공원의 경우 내부적 환경보다 접근로의 환경개선이 이용만족도를 높이는데 더 유리한 것으로 나타났다. 본 연구의 결과는 도보권 근린공원의 개선에 있어 내부환경뿐만 아니라, 접근환경 측면을 고려함으로써 이용만족도를 향상시키는데 도움이 될 것이다.